Dirty and poorly serviced accommodation
Posted 26-Sep-2016 on Hotels
Extremely poor standard of accommodation. Although a budget hotel, I have grown to expect a lot more for my money. The room was dirty, riddled with mildew around window frames, stained mattress, lumpy pillows and a poorly maintained bathroom. The TV had a poor signal that meant the picture repeatedly cut out making it difficult to view. Although, it is stated that dogs are allowed only in certain rooms, my partner (an asthmatic) was suffering by the morning of the second day. To cap it all, our room was not serviced in between the first and second nights of our stay. So often we are given the excuse that poor accommodation is 'approaching imminent refurbishment'. This is not good enough. Accommodation of such poor standard should not be sold to the public.
Comment from Hotel Management
07-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. Myself and the team here at Days Inn Durham endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and do apologise that on this occasion we failed to provide this. The housekeeping team work to high standards and regularly get compliments on how clean the rooms are and again apologise to you as this does not seem to be the case in this incident. The rooms are undergoing refurbishment in stages and hopefully this will be completed soon.