Ratings based on 273 Verified Reviews

3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

For what you pay, it is OK...

Posted 02-Aug-2017
Pros: It is cheap, but reasonably comfortable.
Cons: Check the smoke alarms for tampering.
Location: In the services premises, so easy to get to.
Very basic, but for a night stay, it is OK. The previous guest must have been a smoker (it was a non-smoking room), so I got the room changed... the smoke alarm had been tampered with. You get free parking by registering your car. Breakfast is at the services and you can get a discount coupon, which you have to purchase.
4 out of 5
by David

Motorway stop

Posted 16-Jul-2017 on Hotels
Good overnight stop off the motorway. Only restaurant is MacDonald's, but this at least is open 24 hours and on site.
Comment from Hotel Management
22-Jul-2017
Thanks for leaving a review and glad you enjoyed your stay with us
2 out of 5
by A verified traveller

Not impressed

Posted 16-Jul-2017
The first room I was given the window was jammed open. The wifi didn't work.
5 out of 5
by MARK

Good functional hotel

Posted 14-Jul-2017 on Hotels
Had a great nights sleep here, very comfortable bed and quiet room. Room was clean but in need of updating but perfect for me for a single night stopover.
Comment from Hotel Management
22-Jul-2017
Thanks for leaving a review, we are revamping rooms as this an ongoing project, glad you enjoyed your stay
4 out of 5
by Vicky

Posted 10-Jul-2017 on Hotels
Comment from Hotel Management
22-Jul-2017
Thanks for taking the time to leave a review, glad you enjoyed your stay
4 out of 5
Recommended
for Everyone
by A verified traveller from Biggar

Good value for money

Posted 06-Jul-2017
Pros: Reception staff very pleasant and helpful.
Cons: The hotel selling breakfasts in the hotel rather than using other outlets.
Only stayed one night. Room was clean and functional. Not a lot to do as it is on a motorway service area but it was excellent for my purpose which was to get a good nights sleep and get on my way next morning. The hotel does not do breakfast but sells £10 vouchers at a cost of £7.50 and these can be used at outlets on the site. There is a McDonalds and a Costa coffee on site but Costa was a bit pricey for breakfast rolls on sausage and bacon. As an after thought I should have used McDonalds.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cardiff

Good hotel for business use.

Posted 06-Jul-2017
Pros: Staff
Cons: Destroy the F£%^**(&^ alarm system.
Nice friendly staff but one of the other guests set off the alarm system by opening a fire door at around 11pm and it was 3am the following morning before the alarm engineer fixed it.
5 out of 5
by Brolly

Family stay over

Posted 03-Jul-2017 on Hotels
Yes, it is a little tired, but right on A1, close to Durham, lovely little service centre - very friendly and helpful staff and clean - what more could you ask for?
Comment from Hotel Management
22-Jul-2017
Thank you for your feedback, happy that you enjoyed your stay with us
4 out of 5
by Antonia

Ticks all the boxes and dog friendly

Posted 03-Jul-2017 on Hotels
Really lovely welcoming staff on reception, felt very safe as a lone female arriving at night. Room was clean and spacious. There was grass on three side of the hotel so plenty of room for my dog to stretch his legs and do the essentials!
Comment from Hotel Management
22-Jul-2017
Thank you for taking the time to leave a review, pleased you enjoyed your stay with us
3 out of 5
Recommended
for Everyone
by A verified traveller from

Motorway service area. Very basic facilities.

Posted 01-Jul-2017
As the title suggests, this hotel is a place to sleep for the night. That is about all. Only two choices for food. McDonalds or a toasty etc from Costa. Pleasent and helpful staff.