Ratings based on 276 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Great historic hotel

Posted 10-Jan-2017
The king size 4 poster bed was incredible!! It was like going back in time, a lovely stay close to shops and restaurants.
5out of 5
Recommended
for Everyone
by A verified traveller

Great Value

Posted 08-Jan-2017
Everything was perfect. The room was well appointed, comfortable, a quality experience all around. The breakfast provided was just what I was looking for. For a WINTER VISIT, IT COULDN'T BE BEAT.
4out of 5
Recommended
for Everyone
by A verified traveller

Easy parking, easy to get to restaurants. Cosy

Posted 06-Jan-2017
Great staff in wonderful old hotel. Love this place.
5out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque, NM

Quiet elegance

Posted 18-Dec-2016
We have stayed at the General Palmer 5 times over the past 15 years. The staff is great, and the rooms are nicely furnished. Peaceful and beautiful!!!
3out of 5
by A verified traveller from Central US

Hot and bathroom door didn't latch

Posted 17-Dec-2016
Pros: Outstanding charm and location
Cons: Fix air conditioner, and fix door latch
The bathroom door could not be closed or locked. Latch did not line up.. The temperature in the room (interior, not on outside wall) was super hot and could not be controlled. No window to let cool air in. The rest of the stay was outstanding but could not recommend
5out of 5
Recommended
for Everyone
by A verified traveller

Perfect for road trip rest

Posted 15-Dec-2016
Pros: Location
Location: Right on Main Street, excellent location for a short (or long) walk around town.
We only spent one night during a long road trip at the hotel. The room was spacious, clean, and right in the middle of town. It was an easy walk to many choices for dinner. We enjoyed the complimentary breakfast at a nearby cafe the next morning. An excellent, restful stop, good value for money, and a place will will visit again if possible.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Disappointed

Posted 28-Nov-2016
Pros: History, location, cleanliness
Cons: A/C Staff awareness
Location: Great location in the heart of the Historical District
Everything about this hotel was 5 star with one exception; A/C. Our room never got below 78 degrees. And when we called the front desk we were told the hotel was on central air so all we could do was open the window above the door to let air in from the hallway. No offers to move us. Very disappointing. Everything else was first class. Very clean. Lots of history. Great location !
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 22-Nov-2016
Wonderful hotel in downtown Durango--very friendly staff. The room was large and very modern and clean. The breakfast was good and the hotel provided coffee and tea in the lobby all day. I highly recommend this hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great location

Posted 19-Nov-2016
Pros: Location and staff
Location: The location was wonderful. Lots of local things to do and see/
Great location. The staff was extraordinary. The room was very comfortable. The ceiling stained glass window was wonderful during the day, however at 6 am it was a little bright. I would stay there again and give it a great recommendation. I fly internationally a lot. It was a great get away.
2out of 5
by A verified traveller from Lovely Pagosa Springs

General Palmer, a Jekyll and Hyde tale.

Posted 31-Oct-2016
Pros: My memory of the first stay, in the actual hotel, not the garage motel building called the Palace Wing.
Cons: The desk clerk who reminded me why I don't bother going to Durango for anything other than the DMV.
Location: Lots to do, but if you get stuck in a room in what they call "The Palace Wing," you get to HEAR all of those things nearby (while trying to sleep).
I stayed at the General Palmer once before, the main hotel is what it is advertised to be for the most part. I got a rude awakening all around... I booked via Expedia and booked a "King room with a view." When I got there to check in, I was informed I was in the "Palace Wing" which is a separate building across the parking lot. I was disappointed, but gave it the benefit of the doubt (never do that in Durango). The building is a glorified motel. The room interior looks similar to the picture, but lacks EVERYTHING YOU BOOK THIS HOTEL FOR. Concrete steps, no elevator, no vending...no tell motel style. Ok, fine. I had a nice dinner with friends and returned to my room to sleep. I woke up about about 4am to a 58 degree room (outside temperature). The heat, nor A/C worked at ALL. Ok, fine. I put a sweatshirt on and went back to sleep for another few hours vs the ironic cold walk of attrition to complain about being cold. I get woken up at 7am (I mentioned this is a motel setup with the world outside of my door right?) by screaming in the parking lot. Ok, fine. I gather my stuff up and wander out for coffee and breakfast to take at least my Sunday back before checking out. I figured I could at least explain my disappointment with the outhouse building, relative to my last visit. Not so much... There I met Ashley, an owner's worst nightmare desk person. I was greeted with a, "Well, you stayed here...not much I can do now." No, there isn't much you can do...now.