Ratings based on 644 Verified Reviews

4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Rio Rancho

Ski trip.

Posted 24-Feb-2018
Always nice to stay at The General Palmer Hotel. The rooms are very nice and it’s close to all the restaurants and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bayfield, CO

Nice hotel in the heart of downtown Durango, CO

Posted 15-Feb-2018
Our General Palmer Hotel visit was very nice. The hotel staff was very helpful. The rooms were very nice. It was close to all the restaurants and activities we wanted to experience in downtown Durango.
Comment from Hotel Management
16-Feb-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay with us and in Durango. We appreciate your comments and feedback and we hope you will be back to visit again soon! Thank you for choosing to stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveller from Mancos, CO

Great Location

Posted 12-Feb-2018
Pros: Location is great and parking is a plus. Very clean with comfortable bed and linens.
Cons: Room was too hot with no way to cool it down, and this was in February. Breakfast was very poor
Very nice hotel located in downtown Durango next to the train station. Very clean and comfortable aside from the fact that the room was VERY warm even with the thermostat set on 60. I called the desk and was told there was a fan in the closet I could get out and turn on....there was not a fan nor window from which to draw cooler air in, so we just turned the ceiling fan on high and lived with it.
Comment from Hotel Management
13-Feb-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your feedback and comments. We are so sorry to hear that the air in your room was not at a comfortable temperature. We will look into this issue immediately. Thank you for choosing to stay with us and we hope you enjoyed your time in Durango!
5 out of 5
Recommended
for Everyone
by A verified traveller from baltimore, md

Awesome old fashion style hotel

Posted 11-Feb-2018
So friendly the staff and the old fashion style of the hotel created a really nice environment in a wonderful town setting
Comment from Hotel Management
13-Feb-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay with us. Durango is truly an amazing town! Thank you for choosing to stay with us and we hope you will be back to visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from michigan

Posted 02-Feb-2018
Thus is our 3rd time staying at this hotel. Extremely clean and great location. Only disappointment was the breakfast that was included. No eggs of any kind. You used to have the option of eating down the street but hit is only offered now for an upcharge.
Comment from Hotel Management
02-Feb-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are very glad to hear you enjoyed your stay with us. We are currently in the process of adding to our breakfast, and we will have new options available soon! We appreciate your comments and feedback and we hope you will be back to visit again soon!
4 out of 5
Recommended
for Couples
by A verified traveller from El Paso, Texas

Beautiful hotel,new carpet shocks all

Posted 29-Jan-2018
Pros: The room and bed.
Cons: Crowded furniture in the lobby and surrounding areas.
The hotel was beautiful and close to everything. There was an unheard of amount of furniture packed in the hotel lobby and downstairs areas. They really should make it a little more roomy and remove some of the pieces. They are beautiful but very crowded. New carpet had been put in and it caused a shock everytime you walked and touched a surface. The elevator was cute but very small. The room was beautifully decorated and the bed was very comfortable. Definitely worth the money. I was surprised at the quality for the price.
Comment from Hotel Management
31-Jan-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We appreciate your comments and feedback. We are very glad to hear you enjoyed your stay with us. Thank you for choosing to stay with us and we hope you will be back to visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing rate in downtown Durango! Can't beat it!

Posted 23-Jan-2018
We ended up staying in Durango because of the weather and stumbled across General Palmer. The room was super comfortable and cute. We will definitely be staying here the next time we are in Durango.
Comment from Hotel Management
24-Jan-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay with us. We appreciate your comments and feedback and we look forward to seeing you again soon. Thank you for staying with us!
3 out of 5
Recommended
for Everyone
by A verified traveller

Interior rooms are to hot

Posted 20-Jan-2018
Pros: great location
Cons: Heating system for interior rooms
Location: Lots of things
The room has no window and heat was to high. Nice old hotel, rooms were nice and modern comfortable bed. But again hard to sleep when its 80 degrees
Comment from Hotel Management
20-Jan-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your comments and feedback. We are on a central heating and cooling system, so at times it is hard to control the exact temperature of every room. We do have a Front Desk Agent available 24/7 that will do their best to accommodate you. Thank you for staying with us and we hope you enjoyed your time in Durango!
5 out of 5
Recommended
for Everyone
by A verified traveller from Cortez, Co

Posted 08-Jan-2018
My husband and I rented a room at the General Palmer for New Year's Eve. This place was beautiful inside! Was such a cool experience.
Comment from Hotel Management
08-Jan-2018 by Kalena, Manager, Hotel Management
Thank you so much for your review of the hotel! We are so glad to hear you were able to spend New Year's Eve with us and we are very happy to hear you enjoyed your stay. We appreciate your comments and feedback, and thank you for choosing to stay with us! We hope you will be back to visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque, NM

Classic hotel in the center of everything

Posted 30-Dec-2017
We enjoyed our stay at the General Palmer! The room was clean, and the robes & Rocky Mountain chocolates on the pillow were nice touches. We also loved the breakfast at the breakfast provided at the Lone Spur Cafe! Try the biscuit and gravy!
Comment from Hotel Management
31-Dec-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We appreciate your feedback and comments and we hope you enjoyed your time in Durango. Thank you for choosing to stay with us and we hope you will come back to visit again soon.