Ratings based on 569 Verified Reviews

4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Odessa FL

Posted 31-Oct-2017
Beautiful historic hotel, great staff and accommodations. Great location for walking to shops and restaurants.
Comment from Hotel Management
03-Nov-2017 by Kalena, Manager, Hotel Management
Thank you so much for your review of the hotel! We appreciate your comments and feedback and we are so glad to hear you enjoyed your stay with us. We hope you will be back to visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel with character and charm

Posted 30-Oct-2017
Pros: location in downtown durango, elegance and comfort and the 'old school' elevator was a fun experience
Cons: a new couch in room 314
It was great. The only one thing to change in the room that we stayed in, it was one of the murphy bed rooms so the television was on the side of the top of bed. We had no problem watching television from the couch except the couch has been sat upon by so many people that it is not very comfortable. A new couch would make the room comfort an excellent.
Comment from Hotel Management
03-Nov-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your comments and feedback. We will look into resolving the issue you've identified with the couch. Thank you for staying with us and we hope you will be back to visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Montana

Historic Hotel

Posted 29-Oct-2017
The General Palmer Hotel is an historic hotel right near the rail station and downtown restaurants and shops - ideal! for us as we enjoyed the steam train to Silverton.
Comment from Hotel Management
03-Nov-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your feedback and comments and we are very happy to hear you enjoyed your stay with us. Thank you for staying with us and we hope you will be back to visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

quaint and comfortable

Posted 25-Oct-2017
Pros: This hotel has a lot of character.
Cons: More choices at continental breakfast
Had a quick one night stay here. Very quaint hotel and very clean and comfortable.
Comment from Hotel Management
26-Oct-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so glad to hear you enjoyed your stay with us and we appreciate your comments and feedback. We are currently in the process of providing more choices at our continental breakfast! Thank you for staying with us and we hope you will be back to visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from denver

short weekend get-away

Posted 23-Oct-2017
Pros: 1) the décor in the suites; The lobby; the old elevator is really great....
Cons: The heating FAN COIL UNIT our the room is in need of repair VERY LOUD. The comp. breakfast could be a little better. Should be called comp. SNACK
Location: This Hotel is right in the heart of Historic Durango and you could see the train from our window !!!!
This Hotel is awesome over the top.... Taking you back to yesteryear and reliving the past like the old west travelers did. The Hotel maintains it's character and charm with every detail and the staff was so very nice and helpful. Making a nice pot of coffee after 1030 pm was really really nice !
Comment from Hotel Management
24-Oct-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We appreciate your comments and feedback. We will address the issues you've identified as soon as possible. Thank you for staying with us and we hope you will be back to visit Durango again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Lake Havasu City AZ

beautiful very well kept 1880's hotel

Posted 22-Oct-2017
Pros: Everything
Location: downtown Durango...close to railroad station, restaurants, shops
beautiful Victorian furnishings, luxurious linens and comfortable bed. Downtown with private parking so everything is within walking distance. the train is within a block, Jean Pierre Patisserie and restaurant just across the street and also Michele's crepes. Very friendly helpful staff, just all together lovely. Old elevator is a novelty but works well.
Comment from Hotel Management
24-Oct-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your comments and feedback and we are so happy to hear you enjoyed your stay with us. Thank you for choosing to stay with us and we hope you will be back for a visit again soon!
4 out of 5
by A verified traveller

Third party

Posted 21-Oct-2017
Third party booking from hotel staff is poor at best.
Comment from Hotel Management
24-Oct-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We are sorry to hear you were unhappy with your booking experience. We will try our best to correct this issue as soon as possible. We appreciate your comments and feedback and we hope you enjoyed your stay. Thank you for choosing to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from GA

Great for walking to all shops and restaurants.

Posted 19-Oct-2017
Location: Everything is within walking distance.
Very clean and great staff. The hotel is very historic and beautiful. You can watch the Durango train come in everyday.
Comment from Hotel Management
20-Oct-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We value and appreciate your feedback and comments. Thank you for choosing to stay with us. We are so glad you enjoyed your stay. We hope you will be back to visit again soon!
3 out of 5
by A verified traveller from San Antonio

great restoration - antiquated heating/cooling

Posted 19-Oct-2017
Pros: Beautiful restoration with some nice upgrades on the bathrooms
Cons: The one, old time, very small elevator is a problem. Fun to use...once. But trying to manage the old heavy door and the door gate while juggling lugga
Location: Great location. Easy walking to everything you want and need. And right by the train station for the Durango/Silverton run.
This is a beautiful old hotel that has been wonderfully restored. The rooms have had the bath and sink areas redone with modern upgrades that are beautiful and match the decor of the old hotel. The problem - they have an old boiler system for heat. That means the room we were in, which had no outside window, was suffocating and we had no way to control it. They apologized, but I doubt we would stay there again for this reason.
Comment from Hotel Management
20-Oct-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We are very sorry to hear you encountered issues with your stay. We apologize that you did not enjoy the elevator and that your room was too hot. We appreciate your feedback and thank you for staying with us.
5 out of 5
Recommended
for Couples
by A verified traveller from Cape May, NJ

Excellent first time! Definitely returning again!

Posted 18-Oct-2017
Pros: The cleanliness, the overall authenticity, the location
Cons: Perhaps a slight larger selection for breakfast, for our visit it was: bagels, yogurt and fruit. We ended up buying vouchers for a local restaurant.
Location: We came to Durango specifically to ride the Train. We ended up dining at "Ken & Sues" and the "Steamworks" brewery. Everything was excellent.
Me and my girlfriend's first time experience coming to Durango was made even better by this magnificent hotel. Plenty of up close parking provided, the staff was extremely polite, the old sliding gate elevator was an a great authentic journey each time we rode it, the room was A+ both cleanliness and accommodation wise. The location couldn't be any better! Right next to the train (for those planning to ride the Durango & Silverton), right on the main street within a few blocks of a ton of great places to eat and check out. The rates we're more than fair for what we were provided! Will absolutely come here again next year!
Comment from Hotel Management
20-Oct-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are very happy to hear you enjoyed your stay with us. Thank you for your comments and feedback and for staying with us. We really appreciate your review. We hope you will be back to visit us again soon!