Ratings based on 344 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Frisco, CO

Beautiful restored hotel!

Posted 23-Apr-2017
Pros: It's history and staff.
Cons: The air conditioning of the inside rooms
Location: The railroad is within close and great restaurants in town
The hotel staff were friendly and very helpful. The hotel was clean and well maintained. The only negative is the inside rooms are warm even with air conditioning. I would suggest the hotel look into upgrading the A/C to increase cool air into the inside rooms. We enjoyed our stay and would stay again in an outside room.
4out of 5
Recommended
for Everyone
by A verified traveller from B

Great location!

Posted 22-Apr-2017
A perfect place to stay in Durango Close to shopping and restaurants
4out of 5
Recommended
for Everyone
by A verified traveller

walking distance to many places to eat or drink

Posted 17-Apr-2017
Pros: Old, charming and a great elevator straight out of the early 1900's. Great property and location
Cons: Add a dining place on the property? That may take away from the original feel of the 100+ year old property though.
Great little town, friendly people everywhere. Walked all over town, down by the river...everything is located near this hotel.
Comment from Hotel Management
20-Apr-2017 by The General Palmer, Hotel Management
Thank you so much for your review. We are glad you enjoyed your stay!
3out of 5
by A verified traveller from Illinois

Great Location! Grand stately hotel!

Posted 16-Apr-2017
The hotel was beautiful! We stayed in a 3rd floor queen/Murphy bed room with a window. The room was beautifully appointed and offered more than the basic amenities, such as robes, glassware, a lighted vanity mirror and bath rugs/plenty of towels. This hotel offered the best vanity lighting I have ever seen in a hotel, which is a huge plus for the ladies so I didn't use the extra light. The only downside was the lack of adequate air conditioning. It is an old vintage style hotel though. The staff did provide us with a fan which we used with the open windows. Thankfully, our room did have a window...which we noticed not all did. I would be very wary of staying there in the summertime, since our room was close to 80 degrees in April. We were a little disappointed when we contacted the front desk and the employee stated she would check on the air issue and didn't return our call for awhile, so my husband had to go down to the front lobby. However, every other experience with the staff was impeccable.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Apr-2017
Super location, great hotel location and staff will definitely book again
Comment from Hotel Management
12-Apr-2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

The General Palmer Hotel is delightful.

Posted 04-Apr-2017
Pros: Everything
Cons: ?
Location: The General Palmer Hotel is located on Main Ave in downtown Durango. It is right in the hear of the retail, dining and entertainment center of Durango
I have stayed at The General Palmer Hotel in Durango twice in the last month. It is a wonderful hotel - the rooms are very large and comfortable with lovely furnishings throughout the hotel - and the staff is delightful. They provide many extra amenities and a breakfast voucher to a nearby restaurant that has delicious food and very friendly wait staff. I will never stay anywhere else in Durango. It's a real gem!!!
Comment from Hotel Management
20-Apr-2017 by The General Palmer, Hotel Management
Thank you so much for your review. We are glad you enjoyed your stay!
5out of 5
Recommended
for Couples
by A verified traveller

Great Hotel in downtown

Posted 27-Mar-2017
Pros: the antiques and coziness
Cons: nothin
Location: incredible dining and shopping. Ground zero of acitivity
at Main & Main for easy access to dining, shopping and entertainment
Comment from Hotel Management
12-Apr-2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5out of 5
Recommended
for Everyone
by A verified traveller

Wonderful

Posted 23-Mar-2017
This was a wonderful place to stay. We stayed in the original building and, while small, the room was charming.
Comment from Hotel Management
12-Apr-2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4out of 5
Recommended
for Everyone
by A verified traveller

Downtown Hotel

Posted 19-Mar-2017
Lovely downtown hotel with comfortable beds and facilities. It is within walking distance to food, drinks, and entertainment. Lovely breakfast that you can eat as you watch the last cal train pull away from the station.
4out of 5
Recommended
for Everyone
by A verified traveller from Phoenix

Great location

Posted 17-Mar-2017
Walking distance to cute shops and many cafes Parking is free so don't pay in advance for parking!!!!