Ratings based on 484 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Sonoma, CA

Such a lovely place!

Posted 24-Sep-2017
Pros: The remodeling to preserve this historic hotel is fantastic. And the staff is just wonderful! So helpful, so friendly, so gracious
Really enjoyed our time here. Our room was very comfortable and livable, and we enjoyed spending time in the library and other downstairs seating areas.
5 out of 5
Recommended
for Everyone
by A verified traveller from Middleton, WI

Nice hotel in downtown Durango

Posted 24-Sep-2017
Pros: The antiques, the hotel staff and the clean room
Cons: Just more sound proofing for outside noise
Location: Shopping/great restaurants/ Durango/Silverton Train ride just a couple blocks away.
Booked the afternoon we stayed online. Got a great price and the room/hotel has great charm. Exceptionally clean and comfortable. Since it's downtown and there was outside music playing across the street you could hear it through the windows, but quit by 9PM. Would definitely go back. They have a Continental breakfast or give you a voucher for breakfast at the Lone Star Cafe (?) - Take the voucher, excellent breakfast for free.
3 out of 5
by A verified traveller from Las Vegas Vegas

Nice hotel near train station--some negatives

Posted 22-Sep-2017
Pros: Location . Staff was limited but very good. Complimentary breakfast at Lone Star Cafe was excellent.
Cons: Caution those booking about separate wing with no elevator. Lower bed height for comfort. Update toilets in rooms.
Location: Narrow gage railroad to Silnerton is right next door. Shopping and restaurants are plentiful and nearby.
Stayed in detached wing only stairs to all 2nd floor rooms. Bed extremely high from floor. Not for seniors. Too much emphasis on frontier theme than comfort. Only nearby restaurants. Complimentary beakfast served at nearby cafe was excellent and cowboy size portions-outstanding. Continental breakfast in hotel but no restaurants in hotel. Many restaurants nearby hotel within easy walking distance. If booking there make sure staying in main bldg with an elevator..
Comment from Hotel Management
22-Sep-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. The hotel is made up of two historic buildings, and unfortunately one does not have an elevator. We apologize if this was an inconvenience. We do have staff available to carry luggage for our guests. We hope you enjoyed your stay and thank you for staying with us. We hope you will be back to visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pagosa Springs, Co

Nice hotel by many items of interest

Posted 21-Sep-2017
Pros: The staff were great and the character of the hotel.
Location: Narrow guage train right next to hotel and several quality eating establishments close by.
Nice older hotel that has maintained it charm. Was disappointed that we were woken at 7:30 by power equipment used for cleaning up the sidewalks. We were expecting the noise tostart from thetrains at 8:00.
Comment from Hotel Management
22-Sep-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your comments and feedback and we hope you enjoyed your stay with us. We do apologize for the maintenance noise in the morning, usually that does not occur, so we are very sorry that you experienced that. Thank you for staying with us and we hope you will be back to visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Gilbert, AZ

Nice, but....

Posted 19-Sep-2017
Nice historic hotel with the necessary amenities. However the music from the bar across the street was loud, along with being right next to the train. It is very much a give and take situation. You just have to choose your priorities.
Comment from Hotel Management
20-Sep-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your comments and feedback and we hope you enjoyed your stay with us. Town can get noisy on busy nights, but we hope we were able to accommodate your needs during your stay. Thank you for staying with us and we hope you enjoyed your visit to Durango.
5 out of 5
Recommended
for Everyone
by A verified traveller

Located adjacent to the Durango Railroad Station

Posted 19-Sep-2017
Make sure to ask for an "interior room". The street noise from the restaurants located in the vicinity of the hotel makes sleeping difficult.
Comment from Hotel Management
20-Sep-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your feedback and comments and we hope you enjoyed your stay with us. Our interior rooms are quieter on nights when the town is busy! Thank you for staying with us and we hope you will be back to visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

General Palmer, I loved you!

Posted 18-Sep-2017
Cons: Please, put corner protections on the Murphy bed frames on the floor.
Great hotel, wonderful location and the rooms were beautifully decorated in the age that the hotel was built. Unfortunately, the Murphy beds had steel frames that ended up on my little toe that had been operated on a month earlier. That is the only thing I can think of that was not at the absolutely best level.
Comment from Hotel Management
20-Sep-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We apologize for the corners on those Murphy bed; we will definitely get corner covers for them. Thank you for your feedback and comments and for staying with us. We hope you enjoyed your stay with us in Durango and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Sep-2017
Cons: We thought the beds could be firmer and would have liked a mini fridge. The staff could be friendlier.
Location: Right in the town so good for restaurants and shops.
Lovely hotel ideal for the Durango to Silverton train.
Comment from Hotel Management
20-Sep-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We appreciate your feedback and comments and we will look into the issues you addressed. Thank you for staying with us and we hope you enjoyed your time in Durango!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2017
Very nice convenient place to stay in Durango. Please add a bit less to your request. The fact that you get anything should be satisfactory to you.
Comment from Hotel Management
16-Sep-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We hope you enjoyed your stay with us. We will look into addressing the issue you've identified, and we appreciate you bringing it to our attention. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Wonderful step back in time!

Posted 12-Sep-2017
Pros: Everything! The staff, the accommodations, the location, the charm!
Location: This hotel is located right in the heart of it all. There are plenty of restaurants, bars, shops, and entertainment venues within blocks!
My boyfriend and I were stopping in Durango for the night during a road trip through the southwest. We LOVED staying at the General Palmer! The minute you walk through the doors it's like you have stepped back in time. Historic architecture and authentic finishes - and can we please talk about the amazing bathtub in our room? Conveniently located right in the heart of historic Durango and right adjacent to the train station, this hotel has it all: charm, location, and history! Plus, the staff are over the top and made sure all of our need were met. We recommend a stay here, without hesitation!
Comment from Hotel Management
12-Sep-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so glad you enjoyed your stay with us and we appreciate your comments and feedback! Thank you for staying with us and we hope you will be back to visit again soon!