Ratings based on 662 Verified Reviews

4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Grand historic hotel

Posted 17-Apr-2018
Grand old hotel where they have maintained the grandeur of the past but have upgraded necessities to make it very comfortable
Comment from Hotel Management
17-Apr-2018 by Kalena, Manager, Hotel Management
Thank you very much for your review of the hotel! We are so glad to hear you enjoyed your stay with us and we appreciate your comments and feedback. We try to keep the hotel as historic as possible, while also offering modern amenities. Thank you for staying with us and we hope you will be back to visit Durango again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Apr-2018
Lovely simple rooms. Very comfortable. Okay breakfast.
Comment from Hotel Management
17-Apr-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your comments and feedback and we are so glad to hear you enjoyed your stay with us. Thank you for choosing to stay with us and we hope you will be back to visit Durango again soon!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 28-Mar-2018
Great location. We decided to "upgrade" to the suite in the other building not the main hotel. The room had to separate bedrooms which was convenient for us. The carpet was beyond dirty. We didn't even want to walk on it without shoes. The room is above the Thai restaurant so all you can smell is the food and hear the loud fan above you constantly running. Then there were the mice in the ceiling all night running around. If you choose to stay here, probably stay in the main hotel. The charm is great but the cleanliness needs to be addressed.
Comment from Hotel Management
30-Mar-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We appreciate your feedback and comments and we are so sorry for the issues that you experienced with your room. The Palace Wing is the more historic building, and where most of our larger suites are. We will try to fix the issues you've identified as soon as we can. Thank you for staying with us and we hope you enjoyed your time in Durango.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2018
What a fantastic experience. We thoroughly enjoyed our stay and the amenities at the General Palmer. The location is perfect, staff was friendly and helpful. We are definitely returning!
Comment from Hotel Management
20-Mar-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay with us and we appreciate your feedback and comments. Thank you for choosing to stay with us and we hope you will be back to visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice but no window in my room

Posted 17-Mar-2018
The Hotel staff was excellent. Everything was perfectly clean. However I went to my room and found out that it didn't have a window. I did book the last room in the Hotel on Expedia at the last minute and never thought to inquire about a window. Room with a view! Fresh mountain air! Its too bad, I left after one night. Maybe some people would not mind but I felt like I was sleeping in a large closet.
Comment from Hotel Management
20-Mar-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your comments and feedback. Because we are a historic hotel we do have interior rooms, and the interior rooms are exactly the same size as the exterior rooms, the only difference is a window. We do understand this is not for everyone. Thank you for staying with us and we hope you enjoyed your time in Durango!
5 out of 5
Recommended
for Everyone
by A verified traveller

Charming piece of history!

Posted 17-Mar-2018
This hotel is fabulous! Staff was friendly, courteous and helpful. Gorgeous room with lots of space and very comfortable bed. Great breakfast. Very clean and well taken care of. Downtown location is close to shopping and restaurants. Highly recommend!!
Comment from Hotel Management
17-Mar-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay with us and we appreciate your comments and feedback. Thank you for choosing to stay with us and we hope you will be back to visit Durango and us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Remodelled Victorian gem

Posted 04-Mar-2018
Back in time experience with great location on Main Street. Very clean. Had interior room so no window to open for erratic HVAC. Nonethe less a nice room at a good price. Nice breakfast bar included.
Comment from Hotel Management
06-Mar-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay with us. We appreciate your comments and feedback. Thank you for choosing to stay with us. And we hope you will be back to visit Durango again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2018
Pros: Very quaint and historical.
Location: Great western town with several high level restaurants and shops.
Just a one night stay but very pleasurable. Very accessible to shops and restaurant within a short walking distance on a snowy night.
Comment from Hotel Management
27-Feb-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We appreciate your comments and feedback and we are very glad to hear you enjoyed your stay with us. Thank you for choosing to stay with us and we hope you will be back to visit Durango again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Rio Rancho

Ski trip.

Posted 24-Feb-2018
Always nice to stay at The General Palmer Hotel. The rooms are very nice and it’s close to all the restaurants and shopping.
Comment from Hotel Management
27-Feb-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay with us. Thank you for staying with us again! We appreciate your comments and feedback and hope you will be back to visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Bayfield, CO

Nice hotel in the heart of downtown Durango, CO

Posted 15-Feb-2018
Our General Palmer Hotel visit was very nice. The hotel staff was very helpful. The rooms were very nice. It was close to all the restaurants and activities we wanted to experience in downtown Durango.
Comment from Hotel Management
16-Feb-2018 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay with us and in Durango. We appreciate your comments and feedback and we hope you will be back to visit again soon! Thank you for choosing to stay with us!