Ratings based on 420 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great historic hotel with a central location

Posted 20-Jul-2017
Really enjoyed my stay here. The outdoor area on the second floor is the best place to watch the narrow gague trains depart, and the hotel is right in the middle of all the action in Durango.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so glad you enjoyed your stay with us. We appreciate all your comments and feedback and picture! Thank you for staying with us and we hope you enjoyed your time with us during your trip to Durango.
4 out of 5
Recommended
for Everyone
by A verified traveller from Glacier, Washington

Durango

Posted 20-Jul-2017
Could not check in until after 4:00 pm, which was the quoted time.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We apologize for the issue you experienced with check in time, we will look into fixing this as soon as possible. We appreciate your feedback and comments and we hope you enjoyed your stay with us in Durango!
5 out of 5
Recommended
for Everyone
by A verified traveller

Outstanding Experience

Posted 19-Jul-2017
Pros: Everything! You also get a voucher for a hot breakfast at a great place across the street of the hotel. Not just a cheap little breakfast.
Cons: I truly can't think of anything.
Location: We went to Durango to ride the Durango Silverton train. The hotel in next door to the station. Very convenient.
Very nice hotel! Best Bed I believe I have slept in away from home. Very Clean. Everything was topnotch.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so glad you enjoyed your stay with us and we appreciate your comments and feedback. We hope you will stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the heart of Durango.

Posted 18-Jul-2017
Pros: Can't think of anything I didn't like.
Cons: The bed was a bit soft for my tastes but others may like that. If I could have a dream addition to this room it would for a real espresso machine.
Location: Within easy walking distance of the DSNGRR train. Also easy access to downtown, restaurants, shops, etc. Visit Ken and Sue's for dinner.
We stayed two nights in the hotel, riding the train in the day between. The hotel was excellent. The water pressure was fine, the hot water nearly instantaneous, and the shower head was high enough to accommodate a 6'4" person. The terry cloth bathrobes were classy and of high quality as were the towels. The bed was soft for me but that's a personal preference. The lobby staff was very pleasant. The elevator (a snug contraption from bygone days) really made an impression on the kids. I'd recommend using it only to take your bags upstairs and climbing the stairs at other times. The lobby coffee was of high quality and the breakfast arrangement with the Lone Star Cafe next door was perfect! If you hit the Lone Star, DO NOT order anything 'cowboy' sized until you speak to the waiter. Those portions are enormous for the price and are more than most people can comfortably consume. The sitting room, complete with period furniture, was comfortable and had a nice selection of books to please almost anyone. When we come back to Durango we will definitely revisit the General Palmer!
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel! We are so happy you enjoyed your stay with us and we appreciate all your feedback and comments. Thank you for staying with us and we hope you come back to Durango and visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma

Bed and Breakfast atmosphere

Posted 17-Jul-2017
Pros: The Victorian look
Location: Closer to the railroad for the Durango-Silverton train ride. Just in the heart of Durango, close to everything.
It was like staying at a Bed and Breakfast in downtown Durango. Friendly staff to go with it. Can't wait to come back for another stay. And it was next door to the railroad station so not for to go to catch the next train out of town.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for staying with us and for your review of the hotel! We appreciate your comments and feedback and we are glad you enjoyed your stay with us. We hope you had a great time in Durango and we look forward to seeing you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great Victorian Stay in Downtown Durango

Posted 14-Jul-2017
Pros: Room, atmosphere, breakfast at the Lone Spur was exceptional.
Cons: Booking & charging systems
Location: Right downtown, walking distance to everything
The hotel and room are excellent, a real step back in time to the Victorian era. Hotel staff were excellent: friendly and helpful. Parking is plentiful and easy to get to. You are right in downtown Durango so it's an easy walk to the Train, drinks, dinner, and shopping. Be careful with reservations and charges though, double check everything. We booked 3 nights through Expedia, the hotel called about one week before our trip to tell me there was a mistake and our 3rd night was "overbooked", we would not have a room that night. They were not helpful to resolve this and simply referred me to Expedia. Expedia's customer service took great care of us finding a different hotel downtown and compensating us for the inconvenience of moving, this saved our vacation, I couldn't recommend Expedia more. When it came time to check out of the hotel my credit card was charged for three nights, even though we only stayed for the two nights that the hotel said we had a reservation for. This was quickly fixed by the receptionist once I pointed it out, but I had to catch the mistake and point it out. All in all I would certainly recommend this hotel, just double check everything. Hopefully they will get their reservation & charging systems worked out in the future.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We apologize for the issues you experienced with your reservation and check in/check out process. We will look into getting those issues fixed right away. Thank you for staying with us and we hope you enjoyed your time in Durango.
4 out of 5
by A verified traveller

Nice hotel but?

Posted 14-Jul-2017
Pros: Historic building close to everything in the town.
Cons: If they were to replace the windows, at least on the street side, they could be sealed to keep out the noise and save energy as well.
Location: Everything Durango has to offer is within two or three blocks of the hotel!
Its a nice enough hotel, however the room we had on the street side of the building was quite noisy. The window was very loose in it's frame thus allow all the street noise to penatrate; traffic, train, and out door music and it started fairly early in the morning as well. For wiery travels it was a bit too much!
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We appreciate your comments and feedback and we apologize for the noise issue you experienced. We will look into fixing this as soon as possible and we appreciate your suggestions! Thank you for staying with us and we hope you enjoyed your time with us in Durango!
4 out of 5
Recommended
for Everyone
by A verified traveller from Phoenix, AZ

Lovely historic hotel

Posted 12-Jul-2017
Pros: Loved the historic decor. Adored the "oldest operating elevator in Colorado".
Cons: The only thing that disappointed was the mattress. In a 5 star hotel I expected a premium mattress. It was okay, but not what I expected.
Location: It's Durango, folks! History, the Durango/Silverton Railroad, great shops, great restaurants, nice shops!
We enjoy staying in unique accommodations. The General Palmer fit the bill perfectly. Central location in Durango, our room overlooked the street and we could see the train. Staff was friendly and helpful.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We appreciate your comments and feedback and we will look into the mattress issue you experienced. Thank you for staying with us and we hope you enjoyed your stay with us in Durango!
3 out of 5
by A verified traveller from Santa Fe, NM

Nice historic hotel but needs work

Posted 11-Jul-2017
Pros: The ambiance
Cons: Training of front desk staff and attention to state of rooms
There were a couple of major disappointments. The front desk staff seemed untrained and disinterested in their job. The carpet in our room was heavily stained with sticky blobs, and when I told the woman at the front desk she couldn't have cared less. Conversely all the bell staff were first rate and very professional and the contrast was amazing. We drive through Durango several times a year, and the location and overall appeal of the place can't be beat, but for the price I would expect more. I think it has seen better days and doesn't deserve to retain 4 stars.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We apologize for the issues you experienced during your stay and we will look into resolving them right away. We appreciate your feedback and comments and we hope you enjoyed your time in Durango!
5 out of 5
Recommended
for Everyone
by A verified traveller from Cortez, CO

The perfect historic hotel

Posted 09-Jul-2017
Pros: location and ambience
Cons: No compliants
This hotel was just about perfect. Everything looked old and historical but everything worked like a modern hotel. The bathroom was well appointed and the plumbing was good, unlike a lot of other historical hotels. We had the queen suite and it was lovely. The location is also perfect. Everything in old Durango was within walking distance. The complimentary breakfast provided by the Lone Star Restaurant across the street was wonderful. We totally enjoyed our stay at the General Palmer and will definitely be back.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your wonderful review of the hotel. We appreciate all your comments and feedback and we are glad you enjoyed your stay with us! We hope you will stay with us again soon!