General Palmer, a Jekyll and Hyde tale.
I stayed at the General Palmer once before, the main hotel is what it is advertised to be for the most part.
I got a rude awakening all around...
I booked via Expedia and booked a "King room with a view." When I got there to check in, I was informed I was in the "Palace Wing" which is a separate building across the parking lot. I was disappointed, but gave it the benefit of the doubt (never do that in Durango).
The building is a glorified motel. The room interior looks similar to the picture, but lacks EVERYTHING YOU BOOK THIS HOTEL FOR. Concrete steps, no elevator, no vending...no tell motel style.
Ok, fine. I had a nice dinner with friends and returned to my room to sleep. I woke up about about 4am to a 58 degree room (outside temperature). The heat, nor A/C worked at ALL.
Ok, fine. I put a sweatshirt on and went back to sleep for another few hours vs the ironic cold walk of attrition to complain about being cold. I get woken up at 7am (I mentioned this is a motel setup with the world outside of my door right?) by screaming in the parking lot.
Ok, fine. I gather my stuff up and wander out for coffee and breakfast to take at least my Sunday back before checking out.
I figured I could at least explain my disappointment with the outhouse building, relative to my last visit. Not so much...
There I met Ashley, an owner's worst nightmare desk person. I was greeted with a, "Well, you stayed here...not much I can do now."
No, there isn't much you can do...now.