Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from US

Historic hotel in a good loction

Posted 22-Oct-2016
Location: Right next to the famous narrowgage railroad, on the main street with many nice shops and eating places. Beautiful drives and hikes.
The hotel is a renewed historic building with good parking and nice rooms. However be warned that their is an annex type building where we were placed that has a very steep outside staircase - not a good thing for older guests, children or handicapped as there is no elevator, We were NOT advised of this before hand and although the room was very pleasant we may not have stayed had we known. Can't imagine what it would be like in the winter. When we checked out we told the manager that we were not happy about the situation and she graciously made a room rate concession. Other than the stair/room location issue our stay was pleasant.
2out of 5
by A verified traveller

Room over kitchen, noisy & smelled like grease pit

Posted 16-Oct-2016
Pros: Location was conveniently located next to train depot
Cons: Smelly , noisy room Make sure you get room in main building with window !
Location: Train depot next door
The rooms themselves very nicely furnished and clean Bed was comfortable Unfortunately that could not make up for banging late into the night Smell was horrible For over $250 per night we were very disappointed Many rooms without Windows
4out of 5
by A verified traveller from Brisbane Australia

Grand old hotel in a great location

Posted 13-Oct-2016
Pros: Sense of history and location. Good parking
Cons: Breakfast was pretty basic and staff whilst pleasant could have been more professional.
Location: Steam train trip to Silverton was fabulous. If you have plenty of time catch the train back rather than the bus. The hotel is adjacent to the station
Well preserved majestic old hotel. Wonderful location in town centre and a short walk to the railway station. Nice clean rooms.
5out of 5
by A verified traveller from UK

Lovely hotel

Posted 04-Oct-2016
Pros: Everything
Cons: Slight brighter lighting in downstairs areas. Found it impossible to read due to dim lighting in any of the parlors in the evening.
Location: Good location in middle of train next to rail station. Numerous shops, restaurants in walking distance. Handy for everything.
Loved everything about this hotel from the time we checked in. Very good customer service, really charming bedrooms and the overall experience of staying here was great. Certain to come back - hopefully - when in area again.
5out of 5
by A verified traveller from claix

Hôtel historique

Posted 22-Sep-2016
Pros: Nous avons apprécié le fait d'avoir choisi cet hôtel qui cadre bien dans cette belle ville de Durango.
Cons: Aucun
Location: La gare dessert un train à vapeur qui vous emmène à Silverton. Nous avons choisi cette année de visiter une mine d'or, très enrichissant.
Cet hôtel mérite le détour, ambiance feutré et chic. L'accueil est très courtois, la chambre superbe, une literie au top. Le petit déjeuner un régal.
Comment from Hotel Management
29-Sep-2016 by The General :), Hotel Management
Juste parfait!! Merci beaucoup d'avoir pris le temps de nous entendre sur ce qu'est un séjour et une expérience agréable vous avez eu !! Nous sommes impatients de vous rester avec nous lors de votre prochaine visite à Durango. Nous aimons entendre de nos clients, en particulier lorsque nous aurons droit!
4out of 5
by A verified traveller from Virginia

Nice Old Town / Downtown Hotel

Posted 15-Sep-2016
Pros: Location is perfect
Cons: Wi-Fi could be better in The Palace
Location: Adjacent to the Durango Silverton Narrow Guage Railroad Station, bells, whistles, steam and all
Hotel's character is tuned perfectly with Downtown Durango
Comment from Hotel Management
16-Sep-2016 by The General!, Hotel Management
Marc Thanks for taking the time to drop us a note. Sorry about the WiFi...a little thunderstorm a few nights prior played a bit of havoc with us. We'll make it up to you next time. Cheers & Safe Travels
5out of 5
by A verified traveller from Mesa, AZ

What a wonderful location!

Posted 28-Aug-2016
Pros: The staff was so friendly and helpful. Check-in and check-out was a breeze. Since the hotel adjoins the depot, we watched the train arrive and depart.
Location: Fun rooftop bar and grill with live music across the street. Jhett and Ginger aka Gleewood were performing the night we were there. They are awesome!
So convenient to stay downtown. The BEST coffee at breakfast. We will definitely stay at The General Palmer when we are in Durango again!
Comment from Hotel Management
16-Sep-2016 by The General, Hotel Management
William & Nancy, Glad to hear we hit all the marks with you. Gleewood are fantastic...I agree. The only thing better than our coffee is our fabulous staff. We'll leave the light on for you.
5out of 5
by A verified traveller from Montrose, Colorado

Wonderful old hotel close to the train station.

Posted 17-Aug-2016
Location: Durango is a great town with attractions for everyone. We will visit again as you can't see and enjoy everything all in one day.
We chose the General Palmer Hotel on both it's location and reputation. We very much enjoyed the vintage decor and those terrific mattresses.
Comment from Hotel Management
26-Sep-2016 by The General, Hotel Management
Thank you for sharing your experience with fellow travelers. Taking the time to write a review never goes unnoticed and is much appreciated. We are glad that you enjoyed the amenities & the bed. It's difficult not to have a great time exploring vibrant Durango. We are looking forward to seeing you again.
5out of 5
by A verified traveller from Scottsdale

Best hotel option in Durango

Posted 12-Aug-2016
Pros: The location was ideal for us. The parking was very convenient, close and secure. The room was very comfortable with a wonderful bed and linens.
Cons: The wifi connection in the second building does not work. Suggest you quote rates for front vs second building. We were initially disappointed
Location: Train station is next door. Best restaurants are all within 1 to 2 block walk. Animas River walk is nearby
We chose the General Palmer hotel because we wanted a central in town location with convenient parking, near the train station and easy walking distance to excellent restaurants and bars. After our visit and observing other options in town, this hotel is the best option for anyone with similar needs. The facility is in great condition considering it is a historic building. Our king room in the adjacent building was very comfortable and was very quiet given the proximity to the train station.
Comment from Hotel Management
18-Sep-2016 by The General, Hotel Management
Thank you so much, we appreciate your staying with us. We had a WiFi "in & out" problem in the Palace wing due to inclement weather. The good news is that we have mad the upgrade to a full fiber network and it will be "fast and furious" without delay moving forward. Our primary focus is to make our guests feel welcome, comfortable and valued. We look forward to seeing you once more should your travels bring you back to Durango. Until then, safe travels!
5out of 5
by A verified traveller

Our favorite in Durango.

Posted 05-Aug-2016
Always enjoy our stay at this hotel; able to walk the town easily.