Ratings based on 380 Verified Reviews

4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC

Great Location

Posted 28-May-2017
Pros: location and staff
Cons: Better transportation to airport. The taxi costs $46 plus tip to the airport which is 17 miles away. Uber charges about $25.00 but doesn't run always
The General Palmer is right in the middle of downtown Durango, CO. The Durango and Silverton Railroad Station is only a short walk away as are a wide variety of restaurants and shops. It also has a marvelous balcony that overlooks the railroad lines and is a great place to watch the narrow gauge steam trains that go to Silverton, CO and back. In addition, an Albertson's supermarket and the Riverwalk are two blocks away. The Riverwalk is a great place for cyclists, runners, walkers, and non-motorized vehicles. Hotel doesn't have refrigerators in the rooms. It does offer breakfast vouchers for a nearby restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Great hotel in downtown Durango.

Posted 27-May-2017
Very nice room/lobby with vintage feel. Walking distance to tons of restaurants, breweries, and bars. Breakfast at the Lone Spur Cafe was free with the stay, and was superb. Breakfast was worth at least $20 (two $10 meals), so you can factor that into the cost. Definitely made our stay in my old town enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Historically Downtown Hotel

Posted 18-May-2017
Like going back in time with period furnishings and helpful staff.
Comment from Hotel Management
20-May-2017 by Amy, Hotel Management
Thank you so much for your review. We hope you can join us again sometime.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2017
In downtown area close to everything....................................................................................
Comment from Hotel Management
18-May-2017 by Amy, Hotel Management
Hello anonymous, thank you for input.
4 out of 5
Recommended
for Everyone
by A verified traveller from Placitas, NM

In the heart of downtown Durango

Posted 16-May-2017
Pros: Location. Condition. Free hot breakfast at Lone Star Cafe included - nice bonus.
Cons: Nothing.
Location: Downtown Durango - walk to shopping, restaurants, etc.
This is a lovely old hotel which is very convenient in the heart of downtown Durango. The hotel is in beautiful condition. They serve coffee all day long in the lobby and fresh cookies in the late afternoon. The elevator is very small reminiscent of elevators in Europe. The room was very clean and the bed was very comfortable. The staff (lobby and cleaning) were all very nice. The couple of negatives were the clanging associated with the train which is directly next door (early morning generally) and we could hear the large wedding group next door very early in the morning on Saturday (obviously not the hotel's fault).
Comment from Hotel Management
17-May-2017 by Amy, Hotel Management
Thank you so much for the review. We hope to have you back again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque NM

Great hotel close to train station.

Posted 11-May-2017
This beautiful Victorian hotel is a delight for the senses and so relaxing. We stayed for two nights. I will return in the fall.
Comment from Hotel Management
17-May-2017 by Amy, Hotel Management
Thank you so much for your review. We hope you can join us again sometime.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice hotel right next to the Durango Silverton RR

Posted 10-May-2017
Pros: The beautiful decor!!!
Cons: The bed in our room was supposed to be King size, but felt like Queen size...
Beautiful hotel with alot of character and history!
Comment from Hotel Management
17-May-2017 by Amy, Hotel Management
Thank you for your review. I will check on that bed!
5 out of 5
Recommended
for Everyone
by A verified traveller

Step back in time.

Posted 08-May-2017
Beautifully done hotel. You are back in the late 1800's, and awe struck. Visit here if you can.
Comment from Hotel Management
17-May-2017 by Amy, Hotel Management
Thank you so much for your review. We hope you can join us again sometime.
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin,Tx

Cute and Quaint!

Posted 06-May-2017
Perfect location and super close to downtown Durango. Very friendly staff! Old western decor adds the perfect touch! I would definitely recommend this hotel!
Comment from Hotel Management
09-May-2017 by Amy, Hotel Management
Thank you corri. We hope you can join us again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Centrally located and very convenient

Posted 30-Apr-2017
Cons: Could improve the mattress. Bed tends to sag to the middle.
We enjoyed our stay at the General Palmer. The staff is very nice and go out of their way to help you. We liked that we could get out and walk around the town and there were a lot of good restaurants within walking distance.
Comment from Hotel Management
04-May-2017 by Amy, Hotel Management
Thank you. we are so glad that you enjoyed your stay and we hope you can visit again.