Great Victorian Stay in Downtown Durango
The hotel and room are excellent, a real step back in time to the Victorian era. Hotel staff were excellent: friendly and helpful. Parking is plentiful and easy to get to. You are right in downtown Durango so it's an easy walk to the Train, drinks, dinner, and shopping.
Be careful with reservations and charges though, double check everything.
We booked 3 nights through Expedia, the hotel called about one week before our trip to tell me there was a mistake and our 3rd night was "overbooked", we would not have a room that night. They were not helpful to resolve this and simply referred me to Expedia. Expedia's customer service took great care of us finding a different hotel downtown and compensating us for the inconvenience of moving, this saved our vacation, I couldn't recommend Expedia more.
When it came time to check out of the hotel my credit card was charged for three nights, even though we only stayed for the two nights that the hotel said we had a reservation for. This was quickly fixed by the receptionist once I pointed it out, but I had to catch the mistake and point it out.
All in all I would certainly recommend this hotel, just double check everything. Hopefully they will get their reservation & charging systems worked out in the future.
Comment from Hotel Management
22-Jul-2017 by Kalena, Manager, Hotel Management
Thank you for your review of the hotel. We apologize for the issues you experienced with your reservation and check in/check out process. We will look into getting those issues fixed right away. Thank you for staying with us and we hope you enjoyed your time in Durango.