Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from claix

Hôtel historique

Posted 22-Sep-2016
Pros: Nous avons apprécié le fait d'avoir choisi cet hôtel qui cadre bien dans cette belle ville de Durango.
Cons: Aucun
Location: La gare dessert un train à vapeur qui vous emmène à Silverton. Nous avons choisi cette année de visiter une mine d'or, très enrichissant.
Cet hôtel mérite le détour, ambiance feutré et chic. L'accueil est très courtois, la chambre superbe, une literie au top. Le petit déjeuner un régal.
4out of 5
by A verified traveller from Virginia

Nice Old Town / Downtown Hotel

Posted 15-Sep-2016
Pros: Location is perfect
Cons: Wi-Fi could be better in The Palace
Location: Adjacent to the Durango Silverton Narrow Guage Railroad Station, bells, whistles, steam and all
Hotel's character is tuned perfectly with Downtown Durango
Comment from Hotel Management
16-Sep-2016 by The General!, Hotel Management
Marc Thanks for taking the time to drop us a note. Sorry about the WiFi...a little thunderstorm a few nights prior played a bit of havoc with us. We'll make it up to you next time. Cheers & Safe Travels
5out of 5
by A verified traveller from Mesa, AZ

What a wonderful location!

Posted 28-Aug-2016
Pros: The staff was so friendly and helpful. Check-in and check-out was a breeze. Since the hotel adjoins the depot, we watched the train arrive and depart.
Location: Fun rooftop bar and grill with live music across the street. Jhett and Ginger aka Gleewood were performing the night we were there. They are awesome!
So convenient to stay downtown. The BEST coffee at breakfast. We will definitely stay at The General Palmer when we are in Durango again!
Comment from Hotel Management
16-Sep-2016 by The General, Hotel Management
William & Nancy, Glad to hear we hit all the marks with you. Gleewood are fantastic...I agree. The only thing better than our coffee is our fabulous staff. We'll leave the light on for you.
5out of 5
by A verified traveller from Montrose, Colorado

Wonderful old hotel close to the train station.

Posted 17-Aug-2016
Location: Durango is a great town with attractions for everyone. We will visit again as you can't see and enjoy everything all in one day.
We chose the General Palmer Hotel on both it's location and reputation. We very much enjoyed the vintage decor and those terrific mattresses.
Comment from Hotel Management
26-Sep-2016 by The General, Hotel Management
Thank you for sharing your experience with fellow travelers. Taking the time to write a review never goes unnoticed and is much appreciated. We are glad that you enjoyed the amenities & the bed. It's difficult not to have a great time exploring vibrant Durango. We are looking forward to seeing you again.
5out of 5
by A verified traveller from Scottsdale

Best hotel option in Durango

Posted 12-Aug-2016
Pros: The location was ideal for us. The parking was very convenient, close and secure. The room was very comfortable with a wonderful bed and linens.
Cons: The wifi connection in the second building does not work. Suggest you quote rates for front vs second building. We were initially disappointed
Location: Train station is next door. Best restaurants are all within 1 to 2 block walk. Animas River walk is nearby
We chose the General Palmer hotel because we wanted a central in town location with convenient parking, near the train station and easy walking distance to excellent restaurants and bars. After our visit and observing other options in town, this hotel is the best option for anyone with similar needs. The facility is in great condition considering it is a historic building. Our king room in the adjacent building was very comfortable and was very quiet given the proximity to the train station.
Comment from Hotel Management
18-Sep-2016 by The General, Hotel Management
Thank you so much, we appreciate your staying with us. We had a WiFi "in & out" problem in the Palace wing due to inclement weather. The good news is that we have mad the upgrade to a full fiber network and it will be "fast and furious" without delay moving forward. Our primary focus is to make our guests feel welcome, comfortable and valued. We look forward to seeing you once more should your travels bring you back to Durango. Until then, safe travels!
5out of 5
by A verified traveller

Our favorite in Durango.

Posted 05-Aug-2016
Always enjoy our stay at this hotel; able to walk the town easily.
5out of 5
by A verified traveller

Posted 21-Jun-2016
We loved our stay in the General Palmer. The rooms were exceptional, clean and beautifully decorated. The staff was very friendly and informative.
5out of 5
by Heidi from Denver

Lovely Old Hotel

Posted 20-Jun-2016 on Hotels
One night stay...front desk personnel were all great...very helpful for everything we requested...stored our luggage while room was being cleaned....put our ice packs in their freezer for us. enjoyed the night their and morning breakfast!
5out of 5
by melissa

This traveller left a rating score only Posted 15-Jun-2016 on Hotels
5out of 5
by marian from Mobile

Great Place for a Family Vacation

Posted 11-Jun-2016 on Hotels
Close to Mesa Verde National Park where we spent two days hiking. Also enjoyed train ride from Durango to Silverton. Loved the old fashioned elevator which only held two people. Lots of antiques and old pictures in the lobby. Warm chocolate chip cookies and coffee were downstairs every evening. All employees were very friendly and helpful.