Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from US

Disappointed

Posted 28-Nov-2016
Pros: History, location, cleanliness
Cons: A/C Staff awareness
Location: Great location in the heart of the Historical District
Everything about this hotel was 5 star with one exception; A/C. Our room never got below 78 degrees. And when we called the front desk we were told the hotel was on central air so all we could do was open the window above the door to let air in from the hallway. No offers to move us. Very disappointing. Everything else was first class. Very clean. Lots of history. Great location !
5out of 5
by A verified traveller from US

Posted 22-Nov-2016
Wonderful hotel in downtown Durango--very friendly staff. The room was large and very modern and clean. The breakfast was good and the hotel provided coffee and tea in the lobby all day. I highly recommend this hotel.
5out of 5
by A verified traveller from US

Great location

Posted 19-Nov-2016
Pros: Location and staff
Location: The location was wonderful. Lots of local things to do and see/
Great location. The staff was extraordinary. The room was very comfortable. The ceiling stained glass window was wonderful during the day, however at 6 am it was a little bright. I would stay there again and give it a great recommendation. I fly internationally a lot. It was a great get away.
2out of 5
by A verified traveller from Lovely Pagosa Springs

General Palmer, a Jekyll and Hyde tale.

Posted 31-Oct-2016
Pros: My memory of the first stay, in the actual hotel, not the garage motel building called the Palace Wing.
Cons: The desk clerk who reminded me why I don't bother going to Durango for anything other than the DMV.
Location: Lots to do, but if you get stuck in a room in what they call "The Palace Wing," you get to HEAR all of those things nearby (while trying to sleep).
I stayed at the General Palmer once before, the main hotel is what it is advertised to be for the most part. I got a rude awakening all around... I booked via Expedia and booked a "King room with a view." When I got there to check in, I was informed I was in the "Palace Wing" which is a separate building across the parking lot. I was disappointed, but gave it the benefit of the doubt (never do that in Durango). The building is a glorified motel. The room interior looks similar to the picture, but lacks EVERYTHING YOU BOOK THIS HOTEL FOR. Concrete steps, no elevator, no vending...no tell motel style. Ok, fine. I had a nice dinner with friends and returned to my room to sleep. I woke up about about 4am to a 58 degree room (outside temperature). The heat, nor A/C worked at ALL. Ok, fine. I put a sweatshirt on and went back to sleep for another few hours vs the ironic cold walk of attrition to complain about being cold. I get woken up at 7am (I mentioned this is a motel setup with the world outside of my door right?) by screaming in the parking lot. Ok, fine. I gather my stuff up and wander out for coffee and breakfast to take at least my Sunday back before checking out. I figured I could at least explain my disappointment with the outhouse building, relative to my last visit. Not so much... There I met Ashley, an owner's worst nightmare desk person. I was greeted with a, "Well, you stayed here...not much I can do now." No, there isn't much you can do...now.
5out of 5
by A verified traveller from US

Charming historic hotel

Posted 30-Oct-2016
Location: Best French restaurant across the street. Right near the train and conveniently located on the main downtown street.
Room was well appointed and included everything we needed for a comfortable stay. My husband even enjoyed the terry robes!
Comment from Hotel Management
31-Oct-2016 by The General, Hotel Management
Janice, Thanks for taking the time to write a review. We are happy you enjoyed your stay and the robes :) Look forward to your return visit.
4out of 5
by A verified traveller from US

Historic hotel in a good loction

Posted 22-Oct-2016
Location: Right next to the famous narrowgage railroad, on the main street with many nice shops and eating places. Beautiful drives and hikes.
The hotel is a renewed historic building with good parking and nice rooms. However be warned that their is an annex type building where we were placed that has a very steep outside staircase - not a good thing for older guests, children or handicapped as there is no elevator, We were NOT advised of this before hand and although the room was very pleasant we may not have stayed had we known. Can't imagine what it would be like in the winter. When we checked out we told the manager that we were not happy about the situation and she graciously made a room rate concession. Other than the stair/room location issue our stay was pleasant.
2out of 5
by A verified traveller

Room over kitchen, noisy & smelled like grease pit

Posted 16-Oct-2016
Pros: Location was conveniently located next to train depot
Cons: Smelly , noisy room Make sure you get room in main building with window !
Location: Train depot next door
The rooms themselves very nicely furnished and clean Bed was comfortable Unfortunately that could not make up for banging late into the night Smell was horrible For over $250 per night we were very disappointed Many rooms without Windows
4out of 5
by A verified traveller from Brisbane Australia

Grand old hotel in a great location

Posted 13-Oct-2016
Pros: Sense of history and location. Good parking
Cons: Breakfast was pretty basic and staff whilst pleasant could have been more professional.
Location: Steam train trip to Silverton was fabulous. If you have plenty of time catch the train back rather than the bus. The hotel is adjacent to the station
Well preserved majestic old hotel. Wonderful location in town centre and a short walk to the railway station. Nice clean rooms.
5out of 5
by A verified traveller from UK

Lovely hotel

Posted 04-Oct-2016
Pros: Everything
Cons: Slight brighter lighting in downstairs areas. Found it impossible to read due to dim lighting in any of the parlors in the evening.
Location: Good location in middle of train next to rail station. Numerous shops, restaurants in walking distance. Handy for everything.
Loved everything about this hotel from the time we checked in. Very good customer service, really charming bedrooms and the overall experience of staying here was great. Certain to come back - hopefully - when in area again.
Comment from Hotel Management
31-Oct-2016 by The General, Hotel Management
We've taken your suggestion to heart and are adding special reading lamps in the lobby and solarium to make reading less stressful on the eyes. Thank you for the suggestion and we are happy that you enjoyed the overall experience.
5out of 5
by A verified traveller from claix

Hôtel historique

Posted 22-Sep-2016
Pros: Nous avons apprécié le fait d'avoir choisi cet hôtel qui cadre bien dans cette belle ville de Durango.
Cons: Aucun
Location: La gare dessert un train à vapeur qui vous emmène à Silverton. Nous avons choisi cette année de visiter une mine d'or, très enrichissant.
Cet hôtel mérite le détour, ambiance feutré et chic. L'accueil est très courtois, la chambre superbe, une literie au top. Le petit déjeuner un régal.
Comment from Hotel Management
29-Sep-2016 by The General :), Hotel Management
Juste parfait!! Merci beaucoup d'avoir pris le temps de nous entendre sur ce qu'est un séjour et une expérience agréable vous avez eu !! Nous sommes impatients de vous rester avec nous lors de votre prochaine visite à Durango. Nous aimons entendre de nos clients, en particulier lorsque nous aurons droit!