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Reviews of Comfort Inn & Suites Durango

2.5 out of 5
Comfort Inn & Suites Durango
455 S Camino Del Rio, Durango, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 603 out of 1206 reviews" "
Rating 8 - Good. 339 out of 1206 reviews" "
Rating 6 - Okay. 133 out of 1206 reviews" "
Rating 4 - Poor. 82 out of 1206 reviews" "
Rating 2 - Terrible. 49 out of 1206 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff; room is nice and clean.
Stayed 1 night in Apr 2024

8/10 Good

Jane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and a free breakfast included. Too far to walk into town, quiet rooms and friendly staff
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 23 Apr 2024
Dear Jane,Thank you for your feedback! We're glad you appreciated our modern and clean accommodations and our complimentary breakfast. We understand that our location may be a bit far from town for some guests, but we're pleased to hear that you found our rooms quiet and our staff friendly. If you need anything during your stay, don't hesitate to let us know. We hope you enjoy the rest of your time here!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late arrival. The desk clerk was fast and helpful. Great room and facilities. Would recommend it
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 19 Apr 2024
Dear Colleen,We're delighted you had a positive experience during your late arrival at our hotel! Providing fast and helpful service, as well as comfortable accommodations and facilities, is important to us, and we're glad that we could meet your expectations in these areas. Thank you for recommending us, and we appreciate your kind words. If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at check in was very friendly and helpful. The pool, sauna, laundry room, fitness room, filtered water bottle fill station and breakfast were all nice extra amenities. Shower had nice pressure. The bed was a little extra firm for my taste. However, overall was a very nice and comfortable stay. Everyone raved about their popcorn but I did not try it, smelled good though! Definitely will return.
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 19 Apr 2024
Dear Chelsea,We're thrilled to hear you had such a positive experience during your stay with us! Providing friendly and helpful service, as well as offering various amenities to enhance your stay, is important to us, and we're glad that you enjoyed the pool, sauna, laundry room, fitness room, and other amenities. We're also pleased to hear that you appreciated the nice shower pressure, although we apologize if the bed was a bit too firm for your taste. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our accommodations for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms yummy snacks
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 15 Apr 2024
Dear Carol,We're glad you enjoyed our rooms and found the snacks delicious! Providing a comfortable and enjoyable experience for our guests is important to us. If there's anything else we can do to enhance your stay or if you need any assistance, please feel free to let us know. We're here to ensure you have a pleasant and satisfying stay with us. Thank you for your feedback!Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Phyllis

Dont like housekeeping coming to the door and asking if i am checking out at 9 when check out is at 11
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 12 Apr 2024
Dear Phyllis,We apologize for any inconvenience caused by our housekeeping team's early inquiry about your check-out time. We understand that this can be disruptive to your stay. Your feedback is precious, and we'll talk about this issue with our team to ensure we respect our guests' privacy and follow the standard check-out time.If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and hope to provide a more enjoyable experience.Sincerely,Comfort Inn & Suites Durango Management

10/10 Excellent

Collin, Layton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 16 Apr 2024
Dear Collin,We're delighted to hear that you found great value in your stay with us! Providing an excellent experience at an affordable price is our goal, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 4 Apr 2024
Dear Jane,Thank You for the PERFECT SCORE rating of your experience at Comfort Inn & Suites Durango! We are thrilled that you loved your stay. We'd love to host you again in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Tracey

Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 23 Apr 2024
Dear Tracey,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Inn & Suites Durango. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Comfort Inn & Suites Durango hotel soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 3 Apr 2024
Dear Robert,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Camilo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean area and friendly service
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 1 Apr 2024
Dear Camilo,We're glad you had a great experience! Our team works hard to ensure a clean environment and friendly service for all our guests. If there's anything else we can assist you with, please feel free to let us know.Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Leidy

Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 19 Apr 2024
Dear Leidy,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Comfort Inn & Suites Durango.Regards,Comfort Inn & Suites Durango Management

8/10 Good

Maria Kathrina P.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 1 Apr 2024
Dear Maria,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator in room was very noisy.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 27 Mar 2024
Dear Gary,We apologize for the inconvenience caused by the noisy refrigerator in your room. Your comfort is important to us, and we regret that this issue affected your stay. Please know that we take your feedback seriously, and we will address the refrigerator noise promptly to ensure a more peaceful experience for our guests in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We're here to ensure you have a comfortable and pleasant experience every time.Sincerely,Comfort Inn & Suites Durango Management

10/10 Excellent

Meagan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms, great staff
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 27 Mar 2024
Dear Meagan,We're thrilled that you found our rooms clean and friendly and that our staff provided excellent service during your stay! Providing a comfortable and pleasant experience for our guests is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time.Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Jerald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 27 Mar 2024
Dear Jerald,Thank you for leaving us a rating of your stay with us at Comfort Inn & Suites Durango. We work tirelessly to ensure our guests experience the best hospitality in Comfort Inn & Suites Durango. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!! Need new pillows but other than that everything was great
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 19 Mar 2024
Dear Silvia,We're delighted to hear that you had a great experience with our staff!  Thank you for your feedback about the pillows; we'll definitely take that into consideration to improve our guests' comfort.  If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know.  We appreciate your patronage and hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Justin

Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 5 Apr 2024
Dear Justin,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow, this is a standout hotel experience, from the check in with Doug, easy parking and beautiful room with a window you can open to let the fresh air in (so rare at hotels these days). The sauna is wonderful with lots of natural light coming in, beds are cozy and the added bonus of the free fresh popcorn In the lobby was one of a kind. We paid $135 on a Saturday night which is super reasonable. I would definitely stay here again when in Durango. Also thank god, there’s not the overbearing chemical cleaner smell in the room. It’s just so well done. Bravo.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 12 Mar 2024
Dear Shane,Thank you so much for your glowing review!  We're thrilled to hear that you had such a fantastic experience during your stay with us.  It's wonderful to know that you enjoyed our amenities, comfortable rooms, and the attentive service provided by Doug.  We appreciate your kind words about our efforts to maintain a clean and pleasant environment without the overpowering smell of chemical cleaners.Your feedback means a lot to us, and we'll be sure to pass along your compliments to Doug and the rest of our team.  We're glad that you found our rates reasonable and that you would choose to stay with us again in the future.  It was a pleasure to have you as our guest, and we look forward to welcoming you back to Durango whenever your travels bring you this way.Regards,Comfort Inn & Suites Durango Management

8/10 Good

Abigail

Liked: Cleanliness, staff & service
Disliked: Amenities
One our beds was broken and needed replacement, which made our stay uncomfortable.
Stayed 2 nights in Jan 2024
Response from Comfort Inn & Suites Durango Management on 12 Mar 2024
Dear Abigail,We apologize for the inconvenience you experienced with the broken bed during your stay.  Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short in this instance.  Your feedback is valuable to us, and we will address the issue promptly to ensure that all our facilities are in excellent condition for future guests.  If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly.  We appreciate your understanding and hope to have the opportunity to host you again in the future under better circumstances.Regards,Comfort Inn & Suites Durango Management

4/10 Poor

Sheila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awful-powdered eggs-not many healthy options. Place was dirty. I was the first one at breakfast and my table was not clean. The window shelf in the room was dirty and the shampoo was empty.
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 11 Mar 2024
Dear Sheila,We apologize for the disappointing experience you had with breakfast and the cleanliness of the room.  Providing a clean and welcoming environment for our guests is a top priority, and it's disheartening to hear that we fell short of your expectations.  Your feedback is valuable, and we will address these issues with our team to ensure improvements are made.  Please know that we take your concerns seriously, and we appreciate you bringing them to our attention.  If there's anything else we can do to make it right, please don't hesitate to let us know.Sincerely,Comfort Inn & Suites Durango Management

10/10 Excellent

Nicole

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doug was the front desk and absolute excellence in customer service, very professional and very friendly and helpful, the property well above average warm safe clean and very comfortabale..
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 6 Mar 2024
Dear Nicole,Thank you for sharing your positive experience with Doug and our property.  We're thrilled to hear that Doug provided you with excellent customer service and that you found our property to be above average, warm, safe, clean, and comfortable.  We pride ourselves on providing exceptional service to our guests, and we'll be sure to pass along your kind words to Doug.  We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.  If you have any further comments or questions, please don't hesitate to reach out.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff!
Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 29 Feb 2024
Dear Dulce,Thank you for your kind words!  We're delighted to hear that you had a positive experience with our staff.  Providing excellent customer service is our top priority, and we're glad that our team was able to make your stay enjoyable.  We appreciate your feedback and hope to welcome you back again soon.  If you have any further comments or suggestions, please don't hesitate to let us know.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Juanita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety on their hot breakfast bar was delicious! Also liked the friendly Staff, and the popcorn & refreshing lemon water everyday.
Stayed 7 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 28 Feb 2024
Dear Juanita,We're delighted to hear that you enjoyed our hot breakfast bar and appreciated the friendly staff.  We strive to provide a comfortable and enjoyable experience for all of our guests, and we're glad to hear that we succeeded in your case.  We hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Angelica

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 28 Feb 2024
Dear Angelica,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Inn & Suites Durango.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Comfort Inn & Suites Durango hotel soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly desk clerk, Sasha. Comfortable bed. Good water pressure in shower. Clean room.
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 27 Feb 2024
Dear Cynthia,We're delighted to hear that you had a positive experience during your stay!  We'll be sure to pass along your compliments to Sasha and the rest of our team.  Thank you for choosing to stay with us, and we hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Brian, Littleton

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 27 Feb 2024
Dear Brian,Thank you for giving us an appraisal on your stay at our Comfort Inn & Suites Durango hotel.  We have a well-trained and experienced staff that is always present for your assistance; we wish if you had informed them about your concerns, they would have immediately assisted you.  Once again, we apologize for any inconvenience you faced and want to host you again to put our best foot forward and ensure you have a great stay in the future!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good value
Stayed 5 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 27 Feb 2024
Dear Richard,We're glad to hear that you enjoyed your stay and found it to be a good value.  We appreciate your feedback and hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for everything the hotel offers. Good breakfast. Pool. Fitness center. Sauna.
Stayed 4 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 19 Feb 2024
Dear Jesus,Thank you for your positive feedback!  We're glad to hear that you enjoyed our hotel amenities and found our prices to be reasonable.  We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your recognition of our efforts.  We hope to have the opportunity to welcome you back in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee with the beard at the counter was very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 15 Feb 2024
Dear Peter,We're delighted to hear that you had a positive interaction with our employee at the counter.   Providing friendly and helpful service is our top priority, and we're pleased that we were able to meet your expectations.  We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Barbara

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for the price, especially great for families. Rooms were spacious and clean. Short drive to the railroad station and Main Street. Will stay again.
Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites Durango Management on 15 Feb 2024
Dear Barbara,We're thrilled to hear that you had an excellent experience during your stay with us.  Providing a comfortable and convenient stay for our guests is our top priority, and we're pleased that we were able to meet your expectations.  We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

misleidy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 5 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 13 Feb 2024
Dear Misleidy,We're thrilled to hear you had an excellent experience with us!  Thank you for your kind words, and we hope to welcome you back again soon.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

NG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites Durango Management on 12 Feb 2024
Dear NG,Thank you for taking the time to rate our hotel.  Your stay at Comfort Inn & Suites Durango didn't appear to be enjoyable.  I wish you had addressed your concerns to our front desk staff while you were here.  We go to great lengths to ensure our guests have a good time.  However, this time, it appears that something was overlooked. It would be fantastic if you could contact us and tell us where we can improve.Kind Regards,Comfort Inn & Suites Durango Management

8/10 Good

Wesley

Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 22 Mar 2024
Dear Wesley,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Donald

Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 22 Mar 2024
Dear Donald,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Comfort Inn & Suites Durango many more times.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 7 Feb 2024
Dear lindsey,Thank you for your brief but positive feedback!  We're glad you found our hotel to be a nice place.  Your satisfaction is important to us, and we strive to provide a comfortable and enjoyable experience for all our guests.  If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, please feel free to share.  We hope to welcome you back again in the future!Best Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Kristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was the dirtiest hotel I’ve stayed at in a long time. The staff is super friendly and it’s a nice hotel but DISGUSTING in rooms and throughout halls and breakfast area.
Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites Durango Management on 2 Feb 2024
Dear Kristina,We deeply apologize for the cleanliness issues you encountered during your stay.  While we appreciate your kind words about our staff and hotel, we are disappointed to learn about your experience with cleanliness.  Please be assured that we take your feedback seriously and will address the issues promptly.  Your satisfaction is our priority, and we hope to have the opportunity to restore your trust in our accommodations.  Thank you for bringing this to our attention.Kind Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Javier

Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 22 Mar 2024
Dear Javier,Thank You for giving us a perfect rating and recommending our hotel to other travelers.  I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Take care!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Farron

Liked: Staff & service, amenities
Stains on sheets and multiple different towels. Lovely staff and lobby!
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 31 Jan 2024
Dear Farron,We appreciate your feedback and are pleased to hear that you found our staff and lobby welcoming during your stay.  However, we apologize for the cleanliness issues you encountered with the sheets and towels.  Rest assured, we take your concerns seriously and will address them promptly to ensure a more enjoyable experience for our guests.  Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Best Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 30 Jan 2024
Dear Karen,Thank you for a Perfect Score Rating on your stay at Comfort Inn & Suites Durango.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Best Regards,Comfort Inn & Suites Durango Management

8/10 Good

Marybeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay. Great breakfast!
Stayed 4 nights in Jan 2024
Response from Comfort Inn & Suites Durango Management on 25 Jan 2024
Dear Marybeth,Thank you for choosing to stay with us!  We're pleased to hear that you found our hotel to be a nice place to stay and enjoyed our great breakfast offerings.  Providing a positive experience is our priority, and we appreciate your feedback.  If you have any specific suggestions or preferences for improvement, feel free to share them.  We look forward to welcoming you back for another enjoyable stay.  Safe travels!Best Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Chih

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean. Zoey at the front desk was warm, friendly and helpful, she made our stay very enjoyable.
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 25 Jan 2024
Dear Chih,Thank you for your kind words!  We're delighted to hear that you had a very enjoyable stay and found our hotel to be very clean.  Zoey at the front desk is thrilled to be recognized for her warm, friendly, and helpful service.  Your positive feedback motivates us to maintain high standards.  We appreciate your patronage and look forward to welcoming you back for another pleasant stay in the future.  Safe travels!Best Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Blanca

Disliked: Staff & service, property conditions & facilities
Pool heaters were not working and kids did not get to enjoy it. Staff is rude
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Durango Management on 29 Jan 2024
Dear Blanca,We apologize for the inconvenience regarding the pool heaters and any encounter with our staff.  This is certainly not our standard, and we appreciate your patience.  Our maintenance team is addressing the pool heaters promptly to ensure future enjoyment.  Additionally, we take your comments on staff behavior seriously and will address this internally to uphold our service standards.  Please consider giving us another chance; we are committed to providing a more positive experience on your next visit.  Thank you for your feedback.Best Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 25 Jan 2024
Dear Michael,Thank you for leaving us a rating of your stay with us at Comfort Inn & Suites Durango.  We work tirelessly to ensure our guests experience the best hospitality in Comfort Inn & Suites Durango.  We also wish you could elaborate on your experience, especially where we went wrong.  We aim to provide a memorable stay, so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit.Best Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Jonathon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Comfort
Everyone was super friendly. The front desk man Doug was very courteous and made us feel very welcomed. The lady tending to the Breakfast was also very nice and brought fresh potatoes which my kids were so happy. The stay was superb!
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 24 Jan 2024
Dear Jonathon,We appreciate your wonderful feedback!  It warms our hearts to hear that Doug and our breakfast team contributed to your superb stay.  Ensuring a welcoming atmosphere is our priority, and we're thrilled your kids enjoyed the fresh potatoes.  Your kind words motivate us to maintain our high standards of hospitality.  Thank you for choosing Comfort, and we hope to welcome you and your family back for another delightful stay soon!  Safe travels!Best Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the staff are very friendly. Check in and out was easy and the free popcorn and cookies in the afternoon. Breakfast is ok, but it’s nice and warm. Loved it totally recommend it.
Stayed 3 nights in Jan 2024
Response from Comfort Inn & Suites Durango Management on 24 Jan 2024
Dear Marisol,Thank you for your glowing review!  We're delighted that our friendly staff, seamless check-in/out, and complimentary popcorn and cookies enhanced your stay.  It's great to hear you enjoyed our warm breakfast.  Your recommendation means a lot to us, and we look forward to welcoming you back for another delightful experience.  If there's anything specific you'd like to see improved in breakfast, please let us know.  Safe travels until we meet again!Best Regards,Comfort Inn & Suites Durango Management

6/10 Okay

barb

Barking dog until midnight and crying baby. No way to totally darken the room. Nice crown molding
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 18 Jan 2024
Dear barb,We appreciate your feedback and apologize for the disturbances during your stay.  We understand the importance of a peaceful environment and regret any inconvenience caused by the noise.  Your concerns will be addressed to ensure a more serene atmosphere for our guests.  Regarding room darkening, we'll explore options to enhance blackout features.  On a positive note, we're pleased to hear you enjoyed the crown molding.  Your comments are valuable, and we hope to have the opportunity to provide a more enjoyable experience in the future.  Thank you for your understanding.Kind Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, quiet and comfortable. The staff is amazing. Book without hesitation.
Response from Comfort Inn & Suites Durango Management on 17 Jan 2024
Dear Kelly,Thank you for your kind words!  We're thrilled you found our hotel clean, quiet, and comfortable.  Our dedicated staff takes pride in providing exceptional service.  Your recommendation means a lot to us, and we're delighted to have exceeded your expectations.  When you're ready for another wonderful stay, we'll be here to welcome you with open arms.  Safe travels, and thank you for choosing our hotel!Best Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Steven

Liked: Amenities
Very clean and staff is friendly!
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 16 Jan 2024
Dear Steven,Thank you for your positive feedback!  We're delighted to hear that you found our hotel very clean, and we appreciate your kind words about our friendly staff.  Providing a clean and welcoming environment is a top priority for us.  If there's anything specific you enjoyed or any suggestions for improvement, please feel free to share.  We look forward to welcoming you back for another enjoyable stay in the future.  Safe travels! Best Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Paulette

Liked: Amenities
Was awesome, puppies loved the place
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Durango Management on 16 Jan 2024
Dear Paulette,We're thrilled to hear that you had an awesome stay and that your puppies loved the place!  Creating a welcoming environment for both our guests and their furry friends is a priority for us.  If there's anything specific you and your pets enjoyed or any suggestions for improvement, feel free to share.  We look forward to welcoming you and your adorable companions back for another wonderful experience in the future.  Thank you for choosing us! Best Regards,Comfort Inn & Suites Durango Management