Ratings based on 118 Verified Reviews

3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from cochrane,ontario Canada

great location but needs many repairs

Posted 13-Aug-2017
Pros: location ....that's it
Cons: hire a repairman
Location: close to everything including the train station (10 minute walk)
we stay here for 3 nights in July on the 2nd city of our 2 week trip . Location is the best thing of this hotel. our bed and bathroom was clean but unfortunately that is all that was good . It seems to be receiving a lack of regular maintenance overall which is leading to a lot of bad reviews. the air conditioner broke on our 3rd day and no replacement room was offered , we were leaving the next morning and decided to go out and enjoy the most beautiful city of our whole trip instead . they did give us some towels to cover the TV as it the AC unit was leaking all over it and we advised the front desk not to blame us if the Tv was ruined because of it. breakfast was a typical basic assortment that never changed all 3 days but it was good . front desk workers were all polite and very nice .
4 out of 5
for Everyone
by A verified traveller from San Diego CA

Center of city

Posted 23-Jul-2017
Location was ideally close to museums, duomo and fabulous restaurants. Clean and staff was helpful in suggesting good food. Recommend for families
5 out of 5
for Everyone
by A verified traveller

Posted 07-Jul-2017
Great location, pretty good bargain for the price. Very courteous and helpful staff. Especially, Mr Massimo was unforgettably helpful. I had forgotten my backpack in a taxi, and he helped me locate the taxi within minutes after I called him asking for help, and the taxi driver delivered the bag to me within 10 minutes. Breakfast is really good.
3 out of 5
for Everyone
by A verified traveller from London

perfect location

Posted 03-Jul-2017
Pros: nice staff, and excellent location
Cons: the breakfast was really horrible - I tried twice but then decided it was better to go out and spend 5 euros on 2 excellent coffees and a fruit bun
nice enough stay - looked a bit rundown and grubby (and room smelt strongly of disinfectant) but then it's an old hotel and it is reasonably priced, given the location
2 out of 5
by A verified traveller

Not Superior

Posted 18-Jun-2017 on Hotels
Got a sad old little room at the end of a long dark hallway, and it had one small little window, and thin mattress. Did not look like main photos–I booked to save some cash, but just was not worth the price.
5 out of 5
for Everyone
by A verified traveller from Rochester, NY


Posted 08-Jun-2017
Perfect location, staff were very nice and accommodating as they all spoke english. . W had one of the larger rooms with 3 beds which worked out perfect for us. The breakfast which was included each day was really good too. If we go again I would stay here.
5 out of 5
by barbara

This traveller left a rating score only Posted 05-Jun-2017 on Hotels
3 out of 5
for Students
by A verified traveller from london

central budget hotel

Posted 26-May-2017
Pros: the central location
Cons: the breakfast was very basic
Location: close to the duomo and the Uffizi gallery in the heart of old Florence
the room was clean but basic. the hotel was well located . the access was via a rickety lift or a tight staircase up 3 floors
5 out of 5
by Colleen

Posted 10-May-2017 on Hotels
The location can't be beat, and the staff was extremely friendly and generous. They have a free baggage area where I dropped my bags early and left them late. Breakfast was awesome and every person I ran into was kind and welcoming. Easy walk from the train station (and they provided explicit directions) and I could hear the bells at Duomo. I'll stay here every time I go to Florence- such a good experience!
1 out of 5
by A verified traveller

Posted 27-Nov-2016 on Hotels
Your receptionist need lots of training.