Exterior

Reviews of DoubleTree by Hilton Dunblane Hydro

4 out of 5
DoubleTree by Hilton Dunblane Hydro
Perth Road, Dunblane, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 448 out of 1005 reviews" "
Rating 8 - Good. 382 out of 1005 reviews" "
Rating 6 - Okay. 94 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Dunblane Hydro Team on 25 Mar 2024
Dear Steven,Thank you for your lovely review on your recent stay at DoubleTree by Hilton Dunblane I was delighted you had an enjoyable stay and do hope that we can welcome you back again soon. Kind regards

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dunblane Hydro Team on 19 Mar 2024
Dear Russell,Thank you for taking time to review your stay it's greatly appreciated. We trust you had a pleasant and comfortable stay at Doubletree by Hilton Dunblane and we hope to have the pleasure of welcoming you again one day soon.Kind regards

8/10 Good

Mr David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff very friendly and professional. Food in cocktail bar very good and breakfast options are excellent. Hotel very grand looking and set in a beautiful position high above Dunblane. The room was comfortable but was looking rather dated with worn sections of carpet, furniture and a very inadequate electric radiator (which we eventually found out was turned on by an unmarked switch at the bathroom door). Would say room was on a par with a Premier Inn which is slightly disappointing for a more "premium" hotel.
Stayed 2 nights in Mar 2024
Response from Dunblane Hydro Team on 12 Mar 2024
Dear David,Your observations are appreciated as they enable us to assess the standard of our facilities and monitor if we are meeting guests expectations and we are sorry for the areas we let you down in .It was particularly pleasing to see that your impression of our team members was good and we do hope we have the opportunity to welcome you back.Kind regards

10/10 Excellent

Fiona, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dunblane Hydro Team on 28 Feb 2024
Dear Fiona,Thank you for your feedback we are so glad you enjoyed your stay! We hope to welcome you again in the not too distant future. Kind regards

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dunblane Hydro Team on 28 Feb 2024
Dear Alistair,We are very grateful for all the feedback we receive and appreciate the time you have taken to recognise our hotel. We hope that we can welcome you back in the not too distant future.Kind regards,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dunblane Hydro Team on 12 Feb 2024
Dear Kyle,Thank you for taking time to rate your stay with us. We appreciate the 5 out of 5 rating and we hope to welcome you again in the not too distant future.Kind regards

10/10 Excellent

Paul

Stayed 2 nights in Jan 2024
Response from Dunblane Hydro Team on 22 Mar 2024
Dear Paul,Thank you for taking time to review your stay. We are so pleased to have you rate your stay 5/5 and we hope to see you again soon in the future.Kind regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Doubletree by Hilton Dunblane on 27 Dec 2023
Dear Matthew,We appreciate you taking the time to review your stay. 10/10 ratings are always great to see! We are glad that you enjoyed your stay and we look forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Dion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Dunblane on 22 Dec 2023
Dear Dion,Thank you for taking the time to complete the survey. We are pleased you had an enjoyable stay with us and do hope to see you again sometime soon.Kind regards

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Suited my needs for a one night visit to Dunblane. A bit faded these days.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Dunblane on 22 Dec 2023
Dear Alan, Thank you for taking the time to complete the survey. We are pleased you had an enjoyable stay with us and do hope to see you again sometime soon.Kind regards,

10/10 Excellent

Isabel

Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Dunblane on 11 Dec 2023
Dear Isabel,Thank you for a wonderful 10/10 rating! We are always glad when guests enjoy their stay. Thank you for taking the time to review your stay!

2/10 Terrible

jill

Stayed 1 night in Nov 2023
Response from Doubletree by Hilton Dunblane on 13 Dec 2023
Dear Jill,We are disappointed to hear that we did not meet your expectations on this visit and I apologise for this. We do appreciate you taking time to review your stay.Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Doubletree by Hilton Dunblane on 22 Nov 2023
Dear Anonymous,Thank you for your excellent 10/10 rating! These are always great to see! We hope to welcome you again should your travels bring you back to Dunblane.Kindest regards,

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Doubletree by Hilton Dunblane on 22 Nov 2023
Dear W,Thank you for a great 10/10 rating! We are delighted to hear that you enjoyed your stay and we hope to welcome you again in the not too distant future!Kindest regards

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a blast from the past
few such (Hydro) hotels still exist, so a fascinating view into a bygone era. Some aspects of modern life intrude, the menu reflects modern trends, as does the use of a very large building for large family events, not quite Edwardian, but very comfortable
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Dunblane on 8 Nov 2023
Dear R,Thank for your kind comments after your recent stay. We are pleased that you had a pleasant and comfortable stay and hope to welcome you back in the not too distant future.Kind regards

10/10 Excellent

Katrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in beautiful surroundings
Staff really welcoming and events team very professional. Food was beautiful and a variety of choice. Beautiful surroundings and hotel was clean and rooms had everything need. Jim the concierge was fabulous. Made sure you had anything you wanted and always smiling. Zidan and Sam in restaurant and bar where really polite, happy and friendly
Stayed 2 nights in Nov 2023
Response from Doubletree by Hilton Dunblane on 8 Nov 2023
Dear Katrina,Thank you for your lovely review after your recent stay here at Dunblane Hydro. We are so pleased that staff were welcoming, happy and professional. We always enjoy hearing when guests enjoy their stay. We hope to welcome you again sometime in the not too distant future.Kind regards,

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Dunblane on 3 Nov 2023
Dear Colin,Thank you for taking time to review your stay. 10/10 ratings are always greatly appreciated.We look forward to welcoming you again one day in the not too distant future.Kind regards,

10/10 Excellent

Gordon

Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Dunblane on 3 Nov 2023
Dear Gordon,Thank you for taking time to review your stay! We appreciate your 10/10 rating which is always great to see! We look forward to welcoming you again in the not too distant future. Kind regards,

6/10 Okay

Helen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Disappointed in standard of room and bedding. Food in restaurant however was superb.
Doors warping
Stains on ceiling and stained bedding. Pillows also need replacing
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Dunblane on 30 Oct 2023
Dear Helen,Feedback of any nature is important to us, as it indicates areas where we are meeting our guests' needs and also areas that may need further attention, therefore, please be assured that we will use your feedback in our continual drive to improve. We are however delighted to hear that you had a great dining experience in our Kailyard restaurant.Kindest regards,Dunblane Hydro Team

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Doubletree by Hilton Dunblane on 27 Oct 2023
Dear Paul,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our hotel We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time.

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Lovely friendly staff Great rooms Clean Great location Easy parking Wonderful views Restaurant comfortable good food & service
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Dunblane on 20 Oct 2023
Dear Gillian,Thank you for your wonderful review! 10/10 ratings are always great to see! We are so pleased to see your lovely comments and your great photos! Looking forward to welcoming you again one day soon.Kind regards

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Doubletree by Hilton Dunblane on 18 Oct 2023
Dear William,Thank you for rating your stay 10/10! We really appreciate that! We are so pleased that you enjoyed your stay. Look forward to welcoming you again in the not too distant future.Kind regards

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Dunblane on 18 Oct 2023
Dear Thomas,Thank you for taking time to rate your stay! We hope you had a pleasant and comfortable stay and look forward to welcoming you again one day soon.Kind regards

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Dunblane on 18 Oct 2023
Dear Rebecca,Thank you for rating your stay 10/10! We are so pleased to hear that you enjoyed your stay! We look forward to welcoming you again one day soon.Kind regards

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was ridiculously noisy and the walls arw paper thin. All looked very tired and dated in the room and the pillows are horrible. Nobody answered the phone for room service so thank you to Kate on the text service. Other than her excellent service i was more than a little bit disappointed this time sadly.
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Dunblane on 18 Oct 2023
Dear James,Thank you again for taking time to share your experience. We are sorry to hear that your stay did not exceed expectations. Your comments will be shared with relevant department managers assisting our on-going commitment to improve.We hope to have the pleasure of welcoming you back again one day soon.Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Tired looking hotel .
Wife and friend we're staying for weekend they we're saying that it looked a bit tired also had meal and it could have been warmer. Room was spacious and had a good night. Overall ok.
Stayed 2 nights in Sep 2023

6/10 Okay

Sara

Travelled with family
This stay was average, though I do think the hotel is fairly overpriced in comparison to others of the same standard.
Stayed 1 night in Sep 2023

6/10 Okay

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a twin room and there was an error on their end that put us in a double bed. We were upgraded and they took a king bed and split it for us for the night. It was a bit of a hassle but it worked out in the long run. Lovely room though . Comfortable bed. Breakfast was good as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally friendly, we had a lovely room with a great view and the food was amazing!
Stayed 2 nights in Sep 2023

8/10 Good

J

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Business traveller
Liked: Staff & service
Enjoyable
Need to be fit to get up stairs
Stayed 1 night in Sep 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent check-in. Used the fitness centre, a little tired but being closed for refurb the day after we arrived so this won’t be a problem going forward. Room was clean and comfortable. Great location and outside space. Breakfast was very good. Only suggestion is that waiting staff need more training in the restaurant, dirty dishes piling up on tables and not being cleared dispite staff standing around, ordered champagne and we were brought glasses that didn’t match. Asked for mash instead of chips but then steak arrived with no other accompaniments and we had to ask where they were, same kind of thing at breakfast. Things that could be fixed with a bit more training here, everyone very friendly and would visit again. There was a wedding on when we were there which kind of took over the bar area etc, no where to relax with a drink after dinner as a result.
Stayed 1 night in Sep 2023

8/10 Good

Ian

Stayed 1 night in Sep 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel decor is a bit tired. Room comfortable large bathroom.Nice big pool but changing rooms in need of refurbishment. Restaurant very dark and in need of refurbishment food was good. Photos outside restaurant showed omelette and stack of pancakes with blueblueberries but no sign of those at breakfast. Staff were all extremely freindly.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ashleigh

Stayed 2 nights in Aug 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, food was great, really enjoyed our stay.
Stayed 2 nights in Aug 2023

8/10 Good

Raymond

Liked: Staff & service
Disliked: Property conditions & facilities
Bit disappointing for a 4* hotel.
Checkin was good, room was okay,whole place is looking a bit tired, needs money spent. There's not a public bar as such, and the function room was taken by a wedding party which made the queus at the cocktail bar long, with limited seating available. Had a meal at the cocktail bar, fish and chips and a burger. Food was okay as was breakfast. Didn't use the spa area. Just an average hotel really
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lindsay

Stayed 1 night in Aug 2023

4/10 Poor

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have never stayed before so my expectations were high as the room alone was £370 for the night. The room was very poor and the hotel dirty had dinner and checked out to a £650 bill. So overpriced will not be back very disappointed
Stayed 1 night in Aug 2023

8/10 Good

Steven

Stayed 1 night in Aug 2023

8/10 Good

Barrie, Cruden Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Team were helpful and friendly. Hotel was relaxed and clean. Food and drinks were great. Only reason not 5* is certain elements of standard double room were tired.
Stayed 1 night in Aug 2023
Response from Sophie on 10 Aug 2023
Dear Barrie, Thank you for taking the time to provide us with your feedback. I am glad to hear that you enjoyed your stay with us! Your comments will help us as we continually strive to better our guest experience.

10/10 Excellent

Jacqueline

Stayed 1 night in Aug 2023
Response from Sophie on 4 Aug 2023
Dear Jacqueline,Thank you for providing us with your feedback. I am delighted to see that your stay was a 10/10!

10/10 Excellent

Lauren

Stayed 1 night in Aug 2023

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Lovely hotel. Pool needs updating but I believe this is already planned for September. Room was lovely but the small sofa bed was too small for a 7 and 10 year old to share as it was just wider than a single. Service at the restaurant and bar were great, the children loved the welcome cookies on arrival.
Stayed 1 night in Jul 2023
Response from Sophie on 4 Aug 2023
Dear Suzanne, Thank you for taking the time to provide us with your feedback regarding your recent stay. I am glad to hear that you enjoyed your stay with us. Your comments are greatly appreciated and will help us as we continue to try our best to improve our guest experience.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay with good levels of service
Met our requirements nicely, catering for both our dog, Pru the Pug, and elderly mother-in-law who has mobility issues. Kitchen accommodated the request for a vegetarian breakfast. Only minor issue was the distance between the rooms allocated for our stay. Whilst 2 rooms were close together, the 3rd room was on the opposite side of the hotel on a different floor. Sorry, one more minor point was the slow speed of the lift and its limited capacity, which combine to result in queues at peak times. All in all, a comfortable stay in a lovely Victorian era property with good levels of service.
Stayed 1 night in Jul 2023
Response from Sophie on 4 Aug 2023
Dear Mark, Thank you for taking the time to provide us with your feedback regarding your recent stay with us. I am glad to hear that you enjoyed your stay with us. Your comments are greatly appreciated and will help us as we continue to try and improve our overall guest experience.

8/10 Good

Richard

Stayed 1 night in Jul 2023
Response from Sophie on 4 Aug 2023
Dear Richard, Thank you for taking a moment to share your feedback. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sophie on 4 Aug 2023
Dear Yvonne, Thank you for taking the time to provide us with your feedback. I am glad to see that you had a 10/10 stay! We look forward to welcoming you back to the hotel.

10/10 Excellent

Kim

Stayed 1 night in Jul 2023
Response from Sophie on 10 Aug 2023
Dear Kim,Thank you for taking the time to provide us with your feedback! I am delighted to see that your stay was a 10/10! We hope to welcome you back to the hotel soon.