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Reviews of Hotel Oberhausen Neue Mitte affiliated by Meliá

4 out of 5
Hotel Oberhausen Neue Mitte affiliated by Meliá
Centroallee 280, Oberhausen, NW

Reviews

8.2

Very good

Rating 10 - Excellent. 274 out of 1000 reviews" "
Rating 8 - Good. 524 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice breakfast buffet. The shower handle is too easily touched and therefore moved while showering, causing you to find yourself in cold or hot water suddenly. It would be nice of there were some rooms with a double bed (and blankets) instead of just double single beds. I found the blankets a bit small.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Stayed 1 night in Jul 2023

10/10 Excellent

P.J.

Stayed 1 night in Oct 2023

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Oberhausen for a concert at the Rudolf Weber Arena and this hotel is the perfect location for the arena. All the staff were incredibly friendly and the overall atmosphere was very pleasant. We will definitely be staying here again next year.
Stayed 3 nights in Sep 2023

2/10 Terrible

Seungsuk

Stayed 5 nights in Sep 2023

8/10 Good

Jens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Nadina Lamprecht / Guest Relation on 6 Jun 2023
Lieber Jens, wir danken Ihnen vielmals für Ihre rundum positive Bewertung zu Ihrem Aufenthalt bei uns im Hotel Oberhausen Neue Mitte. Schön, dass Sie bei uns waren und sich bei uns so wohlgefühlt haben! Ihr Feedback ist eine tolle Belohnung für unsere Mitarbeiter. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Oberhausen.

10/10 Excellent

Jacki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We had a lovely stay. Considering the hotel hosted 6 different high school soccer teams, it was still good. For a 4 star tho, the room didn’t have a fridge, coffee machine, or even a water boiler. I’ve stayed in a hotel in a different city but close by that was the same so maybe it’s a regional thing.
Stayed 1 night in May 2023
Response from Nadina Lamprecht / Guest Relation on 6 Jun 2023
Dear Jacki, thank you very much for choosing to stay with us at the Hotel Oberhausen Neue Mitte and sharing your positive experience with us. It is always a pleasure to receive such wonderful reviews. Your feedback is a great reward for our employees. We are looking forward to welcoming you soon again in Oberhausen.

10/10 Excellent

Bert

Stayed 1 night in Apr 2023
Response from Nadina Lamprecht / Guest Relation on 6 Jun 2023
Lieber Bert, wir danken Ihnen vielmals für Ihre rundum positive Bewertung zu Ihrem Aufenthalt bei uns im Hotel Oberhausen Neue Mitte. Schön, dass Sie bei uns waren und sich bei uns so wohlgefühlt haben! Ihr Feedback ist eine tolle Belohnung für unsere Mitarbeiter. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Oberhausen.

6/10 Okay

Hubertus

Stayed 1 night in Apr 2023
Response from Nadina Lamprecht / Guest Relation on 6 Jun 2023
Lieber Hubertus, wir danken Ihnen vielmals für Ihre Bewertung zu Ihrem Aufenthalt in unserem Hotel Oberhausen neue Mitte. Wir bedauern sehr zu lesen, dass wir Ihre Erwartungen nicht vollends erfüllen konnten und sind deshalb für konstruktive Kritik und Anregungen immer sehr dankbar. Wir freuen uns jedoch, dass Sie sich ansonsten bei uns wohl gefühlt haben. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Oberhausen.

10/10 Excellent

Vasanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Tanu

Liked: Staff & service
Disliked: Property conditions & facilities
Decent hotel but under construction and a bit run down. The elevator takes ages. We picked it for the proximity to Rudolf Weber arena and that was perfect. Lots of shopping at the Westfield and places to eat. Bar service was a bit slow but all staff were extremely friendly. Overall a pleasant stay.
Stayed 1 night in Feb 2023
Response from Nadina Lamprecht / Guest Relation on 29 Mar 2023
Dear Guest, thank you very much for choosing to stay with us at the Hotel Oberhausen Neue Mitte and sharing your experience with us. We regret to read that we could not fully meet your expectations and are therefore always very grateful for constructive feedback and suggestions. However, we are very pleased that you felt comfortable with us. We are looking forward to welcoming you soon again in Oberhausen.

8/10 Good

Simon

Stayed 4 nights in Feb 2023
Response from Nadina Lamprecht / Guest Relation on 29 Mar 2023
Lieber Simon, Es hat uns sehr gefreut, dass Sie sich in Ihrem angenehmen Zimmer sehr wohlgefühlt haben und einen tollen Aufenthalt bei uns hatten. Vielen Dank für Ihr nettes Lob.Wir freuen uns, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Asbjoern

Stayed 1 night in Feb 2023
Response from Nadina Lamprecht / Guest Relation on 29 Mar 2023
Lieber Gast, wir danken Ihnen vielmals für Ihre rundum positive Bewertung zu Ihrem Aufenthalt bei uns im Hotel Oberhausen Neue Mitte. Schön, dass Sie bei uns waren und sich bei uns so wohlgefühlt haben!Ihr Feedback ist eine tolle Belohnung für unsere Mitarbeiter. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Oberhausen.

8/10 Good

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Nadina Lamprecht / Guest Relation on 10 Aug 2022
Liebe Sabine, wir danken Ihnen vielmals für Ihre rundum positive Bewertung zu Ihrem Aufenthalt bei uns im Hotel Oberhausen Neue Mitte. Schön, dass Sie bei uns waren und sich bei uns so wohlgefühlt haben! Ihr Feedback ist eine tolle Belohnung für unsere Mitarbeiter. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Oberhausen.

10/10 Excellent

Karen M.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the CentrO.
Stayed 1 night in Jun 2022
Response from Nadina Lamprecht / Guest Relation on 28 Jun 2022
Dear Karen, thank you very much for choosing to stay with us at the Hotel Oberhausen Neue Mitte and sharing your positive experience with us. It is always a pleasure to receive such wonderful reviews. Your feedback is a great reward for our employees. We are looking forward to welcoming you soon again in Oberhausen.

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ace hotel
Excellent hotel , stayed here many times on business ,great location next to the west field shopping centre
Stayed 1 night in Dec 2021
Response from Nadina Lamprecht/ Guest Relation on 7 Jan 2022
Dear Gary, thank you very much for choosing to stay with us at the Hotel Oberhausen Neue Mitte and sharing your positive experience with us. It is always a pleasure to receive such wonderful reviews. Your feedback is a great reward for our employees. We are looking forward to welcoming you soon again in Oberhausen.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice, down side 8 euro parking
Very nice hotel, can’t fault the room, bathroom or breakfast, 5 stars all the way including the bar, drinks a tad expensive as they don’t do pints, only fault was the 8 euro for parking is a bit annoying.
Stayed 1 night in Oct 2021
Response from Hotel Oberhausen Neue Mitte, Nadina Lamprecht on 19 Dec 2021
Dear Philip, Wow, full score. Of course we are very happy about that. Thank you for your stay at our hotel & your great feedback. We are very pleased that you did not lack anything with us and that you enjoyed your stay. We look forward to welcoming you back as a guest. Greetings from Oberhausen and a nice Christmas time.

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2020
Response from Angelika Kau on 24 Sept 2020
Danke für Ihre Bewertung. Schade, dass wir Sie nicht zufrieden stellen konnten. Mit freundlichen Grüßen Ihr TRYP Team

6/10 Okay

David, Aruba

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The room was spacious, clean, but the hotel had no airco . In summer months thats is unbearable in Europe.
Stayed 1 night in Jul 2020
Response from Sascha Baatwyk/Sales on 4 Aug 2020
Dear David, thanks a lot for your review and your stay in our hotel. We are working hard to find a solution to climatize our hotel rooms. Cause of Covid 19 it takes a bit more time. We hope to see you again soon. Best regards an all the best for you! TRYP CentrO Oberhausen Sascha Baatwyk Sales

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from AKau on 16 Mar 2020
Hallo Sarah, wow. 10 von 10 Punkten. Wir freuen uns sehr über Ihre schöne Bewertung. Mit freundlichen Grüßen TRYP CentrO Oberhausen Angelika Kau Sales

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Akau on 13 Feb 2020
WOW, herzlichen Dank für volle Punktzahl! Ihr TRYP Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nie wieder leider
Sehr kalt... Heizung hat nicht funktioniert, Low warmes Wasser, Matratze und Kissen richtig schlechte Qualität. Wir konnten überhaupt nicht schlafen. Eine gute Sache aber daß die Parkplatz haben.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Sascha Baatwyk / Sales on 11 Oct 2019
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns , dass Sie mit uns zufrieden gewesen sind und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Beste Grüße TRYP CentrO Oberhausen Sascha Baatwyk Sales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Angelika on 24 Sept 2019
Dear guest, nice to read, that you enjoyed your stay. We hope to see you soon again. Best regards, Angelika from TRYP Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in this area
Service and quality are much better than the neighboring Holiday Express.
Stayed 1 night in Sep 2019
Response from Angelika Kau/Sales Manager on 2 Oct 2019
Wow! 10 von 10! Da freuen wir uns ganz besonders und bedanken uns herzlich, dass Sie Ihre Erfahrung mit anderen Gästen teilen! Ihr schönes Lob haben wir gerne weiter geleitet und freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen! Liebe Grüße und GLÜCK AUF aus Oberhausen, Angelika Kau Sales Manager

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Angelika Kau/Sales Manager on 28 Aug 2019
Dear Graham, thank you for your friendly feedback. Best regards, Angelika Kau Sales Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from AKau on 31 May 2019
Good Morning, thank you very much for your reservation and your friendly feedback, best regards, Angelika Kau E-Distribution

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean, staff were pleasant and helpful. Well located for the event I was going to. It’s a pity the bar wasn’t open late but that’s a small quibble. I would stay again if I made another visit to Oberhausen.
Stayed 2 nights in Mar 2019
Response from Angelika Kau on 19 Mar 2019
Dear guest, thank you for your stay and your friendly feedback. We hope to see you soon again, best regards, Angelika Kau E-Distribution

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for local amenities, helpful staff,good room
Went with a group of friends for a weekend long event at Turbinenhalle. Perfectly placed for that, the Centro and the bus to the train station. Hotel staff were very friendly and assisted us in English, 24 hour bar at the hotel was of great assistance as well! Room was comfortable with a decent bathroom. Would definitely stay again.
Stayed 3 nights in Mar 2019
Response from Angelika Kau on 19 Mar 2019
Dea Chris, thank you very much for your perfekt feedback. We hope to see you soon again, best regards, Angelika Kau E-Distribution

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Our stay was really good. I picked this hotel due to the closeness of the stadium. After our concert it was less than a 5 minute walk. It was clean, the service was good, the bed was comfortable, and the breakfast had everything you could ask for. The only downside was that the hotel upped their price for the concert. For a basic hotel I feel like I paid a lot of money. I still think it was worth it because of how close it was.
Stayed 1 night in Mar 2019
Response from Angelika Kau on 19 Mar 2019
Dear Katie, thank you for your stay and we are glad, that you that enjoyed your stay. Best regards, Angelika Kau E-Distribution

2/10 Terrible

Anita, Orlando, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at this hotel on July 27, 2018 around 6:60 pm, it was 38 degrees and the hotel does not have air conditioning! As soon as they told us there is no AC we wanted to leave but the front desk associate told us because we have prepaid he won't give us our money back ($816.16 for 2 rooms). Since we were tired and had no choice we took the keys and decided to see our rooms. The first time we went up the keys didn't work, the second time they gave us access to someone else's room and then finally the third time we were able to get into our rooms. The rooms they gave us were not the rooms we booked because they had to close two floors due to the heat! We didn't even spent 5 minutes in the rooms, never even took our luggage up! We knew we couldn't stay there because it felt like a sauna and I was afraid my 5 year old would get sick since she already has a history of respiratory problems. We saw they had a portable air conditioning unit in their front office so I asked Pietrich at the front desk if we could have one and they told us they were out. They didn't even have a fan for us! We decided that we could not stay there so we found another hotel with AC and left. I asked Pietrich to have the manager contact me but to this day she has never return my call or my messages! Now I am working with Expedia to get my refund back, Eric (Expedia Supervisor) he saw there is no warning on the website about the hotel not having ac but can only offer $200 Expedia coupon :(
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff were lovely, the food was good, but the room itself left a lot to be desired. Very basic. Not even a kettle or any tea/coffee making facilities.
Stayed 2 nights in May 2018

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
The internet scheme is an outdated way of charging for premium services. the free access is slower than a 4G connection (that nowadays costs nothing) rendering it useless. Very attentive team and good breakfast.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Ich spreche kein Deutsch
The hotel was nice. I was there for work at the CentrO mall and the hotel is a 2 min walk to the mall so it was very convenient. I gave a high rating on the service since I don’t speak German and the staff was very helpful and spoke English well so It wasn’t hard to communicate. The breakfast was very good. A little expensive but cnvienent and the staff was really good. I ranked it a little lower on the comfort. The room was a little sterile feeling and the bed was really small and the pillow was really big. I know this sounds crazy, but I’m short and if I had the pillow laying flat on the bed and I had just my head laying on it my feet would be off the end of the bed. So I had to fold the pillow up against the wall but then it was pressing against the rope of my head the whole night. I didn’t get the best sleep while i was there.
Stayed 7 nights in Feb 2018

4/10 Poor

Jacqueline

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
NO WASHCLOTH
I arrived late, coming from the USA. All I wanted was a shower and a bite to eat. Checked in and went to my room, about to jump in the shower when I noticed there were no washcloth. I called downstairs and was told that they don't provide that.So apparently in German Hotels that is not something that is provided, and their Restaurant was closed, so as tired as I was I had to walk across the street to try to find a place to eat. Not very happy with that whole experience.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for the Arena
This is the place to stay if your planning on going to the Koenig pilsner Arena it’s just a 4 minute walk and there are plenty of bars and restaurants in the vicinity and a massive shopping complex all within 5 minutes walk
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to shopping centre. Rooms clean and staff very helpful.
Stayed 2 nights in Dec 2017

4/10 Poor

No Thanks, Washington DC

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced, unsatisfactory service
I paid extra for the convenience of the location of this hotel and all I asked for was a late checkout, which I was told would be no problem. Unfortunately they never set up my late checkout so I had to wait around for three hours for my traveling companions in the hotel lobby because the hotel staff forgot to accommodate me. By the time I tried to confirm what hour I was supposed to check out the next day it was "too late to manage" like I hadn't asked them four days prior. I will stay at the NH next year.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was pretty good, next to loads of restaurants and a huge shopping centre. Only hotel I know which has its only petrol station with 100 Ron racing fuel!

10/10 Excellent

Kajanraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Nice hotel in a convenient area

6/10 Okay

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
The big shopping mall is on 2 minutes walking distance. Great bars and restaurants also.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality
Good hotel, decent location next to Centro Mall

8/10 Good

Neill, England

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient.
The room was clean and well presented. The beds were a little uncomfortable, but the bathroom was excellent with a great walk in shower. It is well located outside bus and tram stops and a short walk from a large shopping centre and promenade of very good restaurants.

6/10 Okay

ma

Liked: Room comfort
Disliked: Staff & service
Not very friendly staff. When we couldn't get into our toom and went to the desk it felt as though we were bothering them.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort