2 restaurants, breakfast, lunch served; local and international cuisine
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Reviews of Steigenberger Icon Parkhotel

5 out of 5
Steigenberger Icon Parkhotel
Koenigsallee 1a, Düsseldorf, NRW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 361 out of 583 reviews" "
Rating 8 - Good. 153 out of 583 reviews" "
Rating 6 - Okay. 46 out of 583 reviews" "
Rating 4 - Poor. 10 out of 583 reviews" "
Rating 2 - Terrible. 13 out of 583 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guntram Weipert on 19 Apr 2024
Guten Morgen,vielen Dank für diese tolle Bewertung und Ihrem Aufenthalt in unserem Haus.Schon heute freuen wir uns auf Ihren nächsten Besuch!Mit freundlichem GrußGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Darryn, Chilliwack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top rate Hotel, staff are polite and friendly, would definitely go back.
Stayed 2 nights in Mar 2024
Response from Guntram Weipert on 22 Mar 2024
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

JOSE A ALVAREZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guntram Weipert on 8 Apr 2024
Good morning Mr. Alvarez,thank you very much for this kind review and your stay with us.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

6/10 Okay

SAILA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We got “the upgrade” but room we got was SO small that we could not even fit our two suitcases in there and we could even open them properly. Also, the room was facing a flat wall which was not nice at all. This was not what we are used to get from Expedia partner hotels. Luckily we stayed one night only.
Stayed 1 night in Jan 2024
Response from Guntram Weipert on 25 Jan 2024
Good morning,thank you very much for your feedback and your stay with us.We are very sorry to hear that you did not like the size of the room and the view.In the hotel we have different view directions from the rooms. To the courtyard garden, to one of the side streets or to the inner courtyard.We are looking forward to welcome you soon again.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

MEHMET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, Thank you…
Stayed 5 nights in Jan 2024
Response from Miriam Baumgardt on 25 Jan 2024
Good morning,thank you very much for your kind feedback.Its always a pleasure to welcome you in our hotel.Hope to see you soon again.Best regards,Miriam BaumgardtPersonal Assistant to General ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guntram Weipert on 22 Jan 2024
Guten Morgen,vielen Dank für diese freundliche Bewertung und Ihrem Aufenthalt in unserem Haus.Schon heute freuen wir uns, Sie hoffentlich bald wieder bei uns begrüßen zu dürfen.Mit freundlichem GrußGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guntram Weipert on 22 Jan 2024
Guten Morgen,vielen Dank für diese freundliche Bewertung.Bis hoffentlich bald!IhrGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Christian, Uitikon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guntram Weipert on 17 Jan 2024
Guten Morgen,vielen Dank für diese tolle Bewertung und Ihrem Besuch in unserem Hotel.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichem GrußGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guntram Weipert on 15 Jan 2024
Guten Morgen,vielen Dank für diese tolle Bewertung!Bis hoffentlich bald!IhrGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a fantastic city
Response from Guntram Weipert on 25 Jan 2024
Good morning,thank you very much for your kind feedback and your stay with us.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

FERIDOUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Stayed 1 night in Jan 2024
Response from Guntram Weipert on 10 Jan 2024
Good morning,thank you very much for your kind feedback and your stay with us.We are looking forward to welcome you soon again.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Rojon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guntram Weipert on 3 Jan 2024
Good morning,thank you very much for your kind review and your stay with us.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Central, easy to get too.
Stayed 3 nights in Dec 2023
Response from Guntram Weipert on 3 Jan 2024
Good morning,thank you very much for your kind feedback.Hopefully you will visit us again soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Gerd

Liked: Staff & service, amenities, property conditions & facilities
We experienced some problems and manager went out of his way to help and rectify the situation. Thank you!
Stayed 3 nights in Dec 2023
Response from Guntram Weipert on 13 Dec 2023
Good morning,thank you very much for your kind feedback and your stay with us.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

Dr Nawal

Stayed 7 nights in Nov 2023
Response from Guntram Weipert on 3 Jan 2024
Good morning Dr. Nawal,thank you very much for your kind feedback and your stay with us.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Brad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a very central location. The Old Town has great bars a many good restaurants.
Stayed 1 night in Nov 2023
Response from Guntram Weipert on 13 Nov 2023
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

David, Bowdon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and hotel
Stayed 2 nights in Oct 2023
Response from Guntram Weipert on 13 Nov 2023
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

Yumi

Liked: Cleanliness, staff & service, property conditions & facilities
It was great to stay at the hotel. The receptionist was very polite. Thank you!
Stayed 1 night in Oct 2023
Response from Guntram Weipert on 30 Oct 2023
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

4/10 Poor

Tomohide

Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t prepare body shampoo. Floor heater wasn’t work. They didn’t change bed sheets 4nights. Their service was no good especially cleaning team. We should choose different hotel. This is not 5 star hotel.
Stayed 2 nights in Oct 2023
Response from Guntram Weipert on 30 Oct 2023
Good morning,thank you very much for your open and honest words concerning your stay with us.We are very sorry to hear that you were not satisfied with the performance of our housekeeping team. We would like to apologize to you for this.We usually change the bed linen every 2 nights. Today we will discuss internally why this did not happen in your case and take measures to prevent further incidents of this type.We would be very happy if you gave us another chance to convince you of our service in the future.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

2/10 Terrible

Zac

Stayed 2 nights in Sep 2023
Response from Guntram Weipert on 17 Oct 2023
Good morning,Based on the points awarded, we assume that the stay did not meet your expectations.We would be happy to receive your feedback in a separate message.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

Bernd

Stayed 2 nights in Sep 2023
Response from Guntram Weipert on 18 Sept 2023
Guten Morgen,vielen Dank für die Bewertung Ihres Aufenthalts.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichem GrußGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Adel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very convenient hotel in the middle of Düsseldorf and the staff are very friendly
Stayed 3 nights in Sep 2023
Response from Guntram Weipert on 18 Sept 2023
Good morning,thank you very much for your kind feedback.We are particularly pleased about your words about our employees and hope to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Kristofer, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guntram Weipert on 13 Sept 2023
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay will stay again
Stayed 3 nights in Aug 2023
Response from Guntram Weipert on 7 Aug 2023
Good morning Kelly,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Great location and very comfortable. However my neighbours were a bit noisy
Stayed 1 night in Jul 2023
Response from Guntram Weipert on 26 Jul 2023
Good morning,thank you very much for your kind feedback.We are very sorry that you were disturbed by some noices of your neighbors. Feel free to contact us if this should be the case again.We hope to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Ruediger

Stayed 2 nights in Jul 2023
Response from Guntram Weipert on 18 Jul 2023
Guten Tag,vielen Dank für diese tolle Bewertung.Bis hoffentlich bald!IhrGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old building. Excellent staff
Stayed 1 night in Jul 2023
Response from Guntram Weipert on 18 Jul 2023
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Ideal location to walk everywhere. Fantastic room and gym. Loved the terrace for drinks and dinner. Lovely helpful staff.
Stayed 7 nights in Jun 2023
Response from Guntram Weipert on 17 Jul 2023
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf

8/10 Good

Elham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Guntram Weipert on 7 Jun 2023
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger Parkhotel Düsseldorf

8/10 Good

Salah, SAFAT

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Hotel in best locations in Dusseldorf.
Stayed 3 nights in May 2023
Response from Guntram Weipert on 7 Jun 2023
Good morning,thank you very much for this fantastic feedback.We hope to welcome you back soon again.Best regards,Guntram WeipertGeneral ManagerSteigenberger Parkhotel Düsseldorf

10/10 Excellent

Richard

Stayed 1 night in May 2023
Response from Guntram Weipert on 12 May 2023
Good morning,thank you very much for your kind feedback!We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger Parkhotel Düsseldorf

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and ambience at the hotel were exceptional and the location was ideal.
Stayed 5 nights in May 2023
Response from Guntram Weipert on 9 May 2023
Good morning,thank you very much for this fantastic feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger Parkhotel Düsseldorf

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Guntram Weipert on 7 Jun 2023
Guten Morgen,vielen Dank für die Bewertung Ihres Aufenthalts in unserem Haus.Bis hoffentlich bald!IhrGuntram WeipertGeneral ManagerSteigenberger Parkhotel Düsseldorf

10/10 Excellent

MEHMET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for everything…
Stayed 3 nights in Apr 2023
Response from Guntram Weipert on 17 Apr 2023
Good morning,thank you very much for your kind feedback and your stay with us.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger Parkhotel Düsseldorf

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff, lovely breakfast.
Stayed 2 nights in Mar 2023
Response from Guntram Weipert on 11 Apr 2023
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Guntram WeipertGeneral ManagerSteigenberger Parkhotel Düsseldorf

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

2/10 Terrible

Najda

Travelled with partner
Disliked: Staff & service, amenities
If you are considering another hotel - choose that one. İf you stay at this hotel you will be made a nervous wreck. There is no understanding of guest relations at all. The Reception staff is not interested in making the guest feel welcomed. Their attitude is "You should be happy we accepted you to stay at this hotel. There is not one good thing about this hotel. Houskeeping is terrible. We stayed at this hotel 4 nights and the glasses and cups were never replaced. Room service never answers the phone. Drinks in the mini bar are never refilled. I am a VIP by Expedia and I checked in with a Platinum Amex but nevertheless they didnt want to give me an upgrade although they offered it for an extra charge of 60.00Euros a night. After some discussions they gave the upgrade without the extra charge. But everytime we needed to correspond with the hotel staff it was very unpleasant. The whole staff needs to take lessons in guest relations immediately. They must be made aware that this is a hospitality sector - not a correctional facility.
Stayed 2 nights in Jan 2023
Response from Carsten Fritz on 10 Feb 2023
Good morning,thank you very much for your open and honest words.We will contact you seperatly.Best regards,Carsten FritzGeneral Manager

10/10 Excellent

Medik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful service. Rooms are really nice and updated and beautifully decorated. Food was great.
Response from Carsten Fritz on 5 Jan 2023
Good morning,thank you very much for this kind review.We are looking forward to welcome you back soon.Best regards,Carsten FritzGeneral ManagerSteigenberger Parkhotel Düsseldorf

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Eat somewhere else
Reception and porterage was great. Rooms were very good. The Jones restaurant was diasappointing. The food overcooked and the service poor
Stayed 1 night in Dec 2022
Response from Carsten Fritz on 21 Dec 2022
Good morning,thank you very much for your kind feedback and your stay with us.We would have been very pleased if you had drawn our attention to the quality of your food on site. We would have been happy to prepare something alternative for you.We are looking forward to welcome you back soon.Best regards,Carsten FritzGeneral ManagerSteigenberger Parkhotel Düsseldorf

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Freezing hotel at a freezing winter time
Hotel was close to Christmas Market - excellent location. However, appliances (coffee machine) was faulty - telephone not functioning (cable capped). The room could only be heated to 19C - ice cold at night! I DO NOT RECOMMEND THIS HOTEL!
Stayed 2 nights in Dec 2022

10/10 Excellent

AMEED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful Hotel and Staff
Stayed 9 nights in Oct 2022
Response from Carsten Fritz on 6 Dec 2022
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Carsten FritzGeneral ManagerSteigenberger Parkhotel Düsseldorf

10/10 Excellent

Juergen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Carsten Fritz on 24 Oct 2022
Guten Morgen,vielen Dank für diese tolle Bewertung und Ihrem Aufenthalt in unserem Haus.Schon heute freuen wir uns, Sie hoffentlich bald wieder bei uns begrüßen zu dürfen.Mit freundlichem GrußCarsten FritzGeneral ManagerSteigenberger Parkhotel Düsseldorf

2/10 Terrible

Christopher

Stayed 1 night in Oct 2022

8/10 Good

Babu

Stayed 3 nights in Sep 2022

10/10 Excellent

H. Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Deb

Stayed 3 nights in Sep 2022

6/10 Okay

Mutasem

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Some of staff in the reception gave wrong information. Non correct speech
Stayed 4 nights in Aug 2022
Response from Carsten Fritz on 5 Sept 2022
Good morning,thank you very much for your kind feedback and your stay with us.We would be pleased if you would send us further details on the false statements mentioned.This gives us the opportunity to train our receptionists accordingly.Best regards,Carsten FritzGeneral ManagerSteigenberger Parkhotel Düsseldorf

10/10 Excellent

Maha

Stayed 3 nights in Aug 2022

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 10 nights in Aug 2022
Response from Carsten Fritz on 5 Sept 2022
Good morning,thank you very much for this fantastic review.We are looking forward to welcome you back soon.Best regards,Carsten FritzGeneral ManagerSteigenberger Parkhotel Düsseldorf