Ratings based on 282 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 18-Feb-2017
Very nice hotel with great brand name, Nice location, room, service and breakfast , we enjoy our time.
3out of 5
Recommended
for Everyone
by A verified traveller from f

Great hotel near Aldstadt

Posted 30-Jan-2017
I was disappointed by the type of room I was given this time even though I have tge Steigenberger loyalty card with lots and lots of loyalty points for an upgrade. This actually makes me want to change to another chain such as the Arcadia in who take loyalty more seriously. After all I do spend 16 nights a year at this hotel and should have received a proper upgrade
Comment from Hotel Management
01-Feb-2017 by Carsten Fritz, Hotel Management
Good morning, thank you very much for taking the time and sharing your experience with us. We do regret that you could not fully enjoy your stay and would sincerely like to apologize for any inconveniences. As we had a big fair the last 10 days and we were fully booked, it was not possible to give upgrades to our loyality card members. We hope to be able to convince you of the improvements during a possible next stay at our hotel. Best regards, Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf
3out of 5
Recommended
for Couples
by A verified traveller from Lübeck

Direkt an der Kö, aber trotzdem ruhig.

Posted 26-Jan-2017
Pros: Lage, Ausstattung, Frühstücksbüffet
Cons: Sauberkeit im Zimmer
Location: Direkt an der Kö und am Park. Man kann shoppen, aber auch im Park spazieren gehen.
Das Hotel ist sehr gepflegt, das Personal ist freundlich und kompetent, unser Zimmer Nr. 318 war geräumig und komfortabel ausgestattet. Das Frühstücksbüffet entsprach einem 5-Sterne-Hotel. Zwei Mängel gab es jedoch: im Bad direkt auf den Frottewaschlappen lag ein langes schwarzgelocktes Haar und auf dem Bettlaken und dem Bettbezug befanden sich mehrere kurze schwarze Haare. Ein Kopfkissenbezug hatte ein Koch in der Größe einer 10-Cent-Münze. Fazit: die Reinigungkraft hat nicht gründlich gearbeitet und die Kontrolle hat nicht funktioniert. 2. an einem Abend im Bistro-Restaurant des Hotels (nicht zu verwechseln mit der Hotelbar) störten ganz massiv durch Überlautstärke und sehr ungezwungenem Benehmen einige weibliche und männliche Hotelgäste, deren Muttersprache slawischen Ursprungs war. Die übrigen Gäste im Bistro baten den Kellner mehrfach, um Abhilfe. Er bedauerte zwar, jedoch könne er nichts dagegen unternehmen.
Comment from Hotel Management
31-Jan-2017 by Carsten Fritz, Hotel Management
Guten Morgen, wir sind Ihnen sehr verbunden, dass Sie die Möglichkeit genutzt haben uns zu bewerten. Es freut uns, dass Sie mit der Hotelausstattung zufrieden waren und Ihnen unser Standtort ein guter Ausgangspunkt war. Ihre kritischen Worte nehmen wir dankend an und werden diese mit der Hausdame und unserem F&B Manager besprechen. Gern möchten wir Sie davon überzeugen, dass Sie sich bei uns rundum wohlfühlen können und hoffen auf ein baldiges Wiedersehen in Düsseldorf. Mit freundlichem Gruß Ihr Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf
3out of 5
by A verified traveller

Dyrt hotel, gamle fasiliteter

Posted 13-Jan-2017
Pros: Ikke noe
Cons: Alt
Dyrt hotell, ikke bra opplevelse. Ved ankomst til det lille rommet jeg fikk tildelt luktet det kloakk over hele rommet. Jeg klaget på det og de fant en wonderbaum løsning som luktet like ille på andre måte. Slitt vegg til vegg teppe. Dusjen nesten ikke vanntrykk på. Ventet 40 min på en kyllingsalat.
Comment from Hotel Management
16-Jan-2017 by Carsten, Hotel Management
Good morning, I am deeply sorry that your experience at our hotel will not remain in good memory – thank you for sharing this and please do accept my apologies. It is indeed not our standard that there are some off odors in our rooms. We will double check with housekeeping as well as the technical department to find out the reason. Perhaps you will give us the opportunity for a second impression to see that the past experience was an isolated one. Hope to welcome you back soon. Best regards, Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf
4out of 5
Recommended
for Everyone
by A verified traveller

Business

Posted 13-Jan-2017
Good-great location-very central and scenic-close to main shopping areas and trains The hotel is comfortable with attentive friendly staff
5out of 5
Recommended
for Everyone
by A verified traveller from Santa Minica, CA

Cute hotel next to shopping and food

Posted 30-Dec-2016
The room was very cute and chic but masculine. It's in a perfect location if you want to shop at the best stores and restaurants. It's also a short taxi to/from the airport. I highly recommend this hotel.
4out of 5
Recommended
for Couples
by A verified traveller from Southampton

Excellent Location.

Posted 22-Dec-2016
Pros: The Hotel was in a safe, quiet location. Also 10 minutes from Dusseldorf International Airport.
Location: Close to Christmas Markets, shops and the River Rhine.
Hotel was in an excellent location and staff extremely helpful. Breakfast had plenty of choice.
5out of 5
by A verified traveller

Luxe en grandeur.

Posted 21-Nov-2016 on Hotels
Zo heerlijk centraal en luxe verblijf was een belevenis.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Nov-2016 on Hotels
4out of 5
by A verified traveller

HOTEL tres bien situé et propre

Posted 18-Nov-2016 on Hotels
Séjour tres agréable Un des meilleurs hôtels de Düsseldorf Mobilier des chambres vieux