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Reviews of Hotel Palm Premium

3.5 out of 5
Hotel Palm Premium
Karlstrasse 4, Düsseldorf, NW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and welcoming.
Stayed 2 nights in Jan 2024
Response from Hotelmanagement on 20 Jan 2024
Dear Guest,thank you for your recommendation. We are pleased that you enjoyed your stay with us and that you were satisfied with our service.We hope to welcome you back soon to the Palm Premium Düsseldorf.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Hotelmanagement on 12 Dec 2023
Dear Guest, thank you for your recommendation. We are pleased that you enjoyed your stay with us and that you were satisfied with our service. Hope to welcome you again at the Select Premium Düsseldorf.

10/10 Excellent

SUNNY, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 1 night in Nov 2023
Response from Hotelmanagement on 14 Dec 2023
Dear Guest,thank you for your recommendation. We are pleased that you enjoyed your stay with us and that you were satisfied with our service.We hope to welcome you back soon to the Select Premium Düsseldorf.

10/10 Excellent

Stefan, Whitehorse

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and competent staff. Modern newly renovated room with comfortable bathroom. Windows have good noise insulation. Air condition is quiet and effective. Thank you, it was a good stay.
Stayed 1 night in Aug 2023
Response from Hotelmanagement on 28 Aug 2023
Dear Guest, thank you for taking time to recommend us. We are pleased that you liked your stay with us and that you were satisfied with our service.

10/10 Excellent

Boin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with Kitchen
Kitchen was excellent. Toilette seating was uncomfortable due to the position of toilette roll holder which stick out to my shoulder position. Reception staff were great!
Stayed 5 nights in Aug 2023
Response from Hotelmanagement on 28 Aug 2023
Dear Guest, thank you for taking time to recommend us. We are pleased that you liked your stay with us and that you were satisfied with our service.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotelmanagement on 25 Jul 2023
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat und Sie mit unserem Service zufrieden waren. Wir hoffen, Sie recht bald einmal wieder im Select Premium Düsseldorf begrüßen zu können.

8/10 Good

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage ist okay, wenn man bedenkt Hauptbahnhofsbereich in Großstädten. Aber man ist zu Fuß in fünf Minuten da
Stayed 1 night in Apr 2024
Response from Hotelmanagement on 7 Apr 2024
Sehr geehrte Frau Michaela, es freut uns, dass Sie mit unserem Service zufrieden waren. Mit einer fünf gehminütigen Entfernung zum Hauptbahnhof und ca. 750m Entfernung zur Königsallee ist unser Hotel sehr zentral gelegen, befindet sich aber nicht im unmittelbaren Umfeld des Hauptbahnhofs.

10/10 Excellent

Jan Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel, freundlicher Check-In
Stayed 1 night in Feb 2024
Response from Hotelmanagement on 22 Feb 2024
Sehr geehrter Gast, vielen Dank, für Ihre Empfehlung. Es freut uns, dass es Ihnen bei uns gefallen hat und Sie mit unserem Service zufrieden waren. Wir hoffen, Sie recht bald einmal wieder im Palm Premium Düsseldorf begrüßen zu können.

10/10 Excellent

Shoji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked comfort studio as mu resular stay in Dusseldorf but kitchen seem not in operation this time.
Stayed 1 night in Jan 2024
Response from Hotelmanagement on 2 Feb 2024
Dear Guest, unfortunately we cannot fully understand what your problem was. According to our program, you received a room with a fully equipped kitchenette. It's just a shame that you didn't contact us during your stay. Our friendly staff would be happy to help you solve your problem.

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmanagement on 29 Jan 2024
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Schade jedoch, dass Sie eine volle Punktzahl nicht bewertet haben. Die Zufriedenheit unserer Gäste hat bei uns oberste Priorität und für die Anliegen und Wünsche unserer Gäste haben wir stets ein offenes Ohr. Gönnen Sie Ihrem Gastgeber beim nächsten Mal doch einfach während Ihres Aufenthaltes ein offenes Wort, wenn Sie einen Wunsch haben oder etwas nicht Ihren Erwartungen entspricht. Manchmal sind es ja nur Kleinigkeiten, die schnell behoben werden können, so dass auch Ihr Aufenthalt so angenehm wie möglich gestaltet werden kann.

8/10 Good

Per

Stayed 2 nights in Jan 2024
Response from Hotelmanagement on 17 Jan 2024
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat und Sie mit unserem Service zufrieden waren.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotelmanagement on 14 Dec 2023
Sehr geehrter Gast,vielen Dank für Ihre Empfehlung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und mit unserem Service zufrieden waren.Wir hoffen, Sie bald wieder im Select Premium Düsseldorf begrüßen zu können.

6/10 Okay

MIGUEL

Travelled with partner
Disliked: Property conditions & facilities
the price not include the breakfast
Stayed 4 nights in Nov 2023
Response from Hotelmanagement on 22 Nov 2023
Dear Guest, we can not understand your comment - if you want to book a room including breakfast, it is also possible to book in advance or at least by check-in.

8/10 Good

jangho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotelmanagement on 19 Jul 2023
Dear Guest, thank you for your review.

10/10 Excellent

Shoji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suitable for long stay for me. A wide space, kitchen, near by station.
Stayed 2 nights in Feb 2023
Response from Hotelmanagement on 21 Feb 2023
Dear Guestx thank you for your recommendation. We are pleased, that you liked your stay with us and that you were satisfied with our service. The well-being of our guests is our highest priority and your positive feedback is the honor of our daily work. In the name of the entire team we thank you for this and hope to welcome you soon again at the Select Premium Düsseldorf.