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Reviews of NH Düsseldorf City

4 out of 5
NH Düsseldorf City
Koelner Str. 186-188, Düsseldorf, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 317 out of 1001 reviews" "
Rating 8 - Good. 460 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

mahzad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cofee maker in room although it wasmentioned in reservation. Air condition didn't work through ro was changed
Stayed 3 nights in Mar 2024
Response from Deputy Manager on 27 Mar 2024
Dear Mahzad,thank you for your stay at the NH Düsseldorf City and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards

2/10 Terrible

Debruyn

Travelled with family
It’s the worse NH I have ever stayed, the room, the food and one of the waitresses at the restaurant was all together terrible. I will never stay there again.
Stayed 3 nights in Mar 2024
Response from Deputy Manager on 27 Mar 2024
Dear Debruyn,Thank you for taking the time to rate your stay at our hotel. Your feedback is important to us, as this is the only way we can constantly review and improve our service. We are very sorry that you were not satisfied during your stay at our hotel. I have already shared your comments with our team, we would like to apologize for the inconvenience caused and would be very happy if you would give us another chance to convince you of our product and service. Kind regards

8/10 Good

Gijs

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Deputy Manager on 10 Jan 2024
Dear Gijs,thank you very much for your positive review after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

8/10 Good

BODITECH MED

Stayed 5 nights in Nov 2023
Response from Deputy Manager on 21 Nov 2023
Dear Bodytech Med,thank you very much for your positive rating after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

himanshu

Stayed 5 nights in Nov 2023
Response from Deputy Manager on 13 Dec 2023
Dear himanshu,thank you very much for your positive score after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Deputy Manager on 17 Nov 2023
Dear Andrew,thank you very much for your positive review after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards

6/10 Okay

Bjørn h

Stayed 2 nights in Nov 2023
Response from Deputy Manager on 17 Nov 2023
Dear Bjorn,thank you for your stay at the NH Düsseldorf City and furthermore for your rating. We regret that you were not completely satisfied during your stay.Looking forward to welcome you back at the NH Hotel Group. Kind regards

6/10 Okay

Pattycja

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Booked this property because of other NH Hotels. The lobby seemed nice and had convenient amenities. The room itself was not great, the air conditioning/ heating was not working well and the air was humid the whole time. Would not recommend unless you just need a place to crash for a night.
Response from Deputy Manager on 17 Nov 2023
Dear Pattycja,thank you for your stay at the NH Düsseldorf City and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Unfortunately, despite regular maintenance and testing, the sudden defect of a device also escapes us. Your remarks we have already shared with our team. We would like to apologize for the circumstances. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards

10/10 Excellent

MYUNGHWAN

Stayed 7 nights in Oct 2023
Response from Deputy Manager on 17 Nov 2023
Dear Myunghwan,thank you very much for your amazing score after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Deputy Manager on 17 Nov 2023
Dear Jacqueline,thank you very much for your positive review after staying with us!Good to know that you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

ABDESSAMED

Stayed 2 nights in Sep 2023
Response from Deputy Manager on 10 Oct 2023
Dear Abdessamed,thank you very much for your great rating after staying with us! Good to knowthat you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Deputy Manager on 28 Sept 2023
Dear Daniel,thank you very much for your very positive rating after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,

4/10 Poor

kalib

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not a nice place to stay
We had to move rooms twice because the AC was broken. During the moves we lost a €350 toothbrush. They said they're unable to find it. The third room had AC but it wasn't actually cold. The room was so hot my baby couldn't sleep at all. It was miserable. Spend more and get a hotel with AC. I'll never go back here.
Stayed 2 nights in Aug 2023
Response from Deputy Manager on 6 Sept 2023
Dear Kalib,thank you for your stay at the NH Düsseldorf City and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards

4/10 Poor

Michael

Stayed 1 night in Sep 2023
Response from Deputy Manager on 28 Sept 2023
Dear Michael,thank you very much for your honest rating after staying with us. We hope we will see you again. Kind regards,

10/10 Excellent

Ayse

Stayed 1 night in Aug 2023
Response from Deputy Manager on 28 Sept 2023
Dear Ayse,thank you very much for your amazing score after staying with us! Great to know that you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Was excellent would come back
Stayed 2 nights in Aug 2023
Response from Deputy Manager on 4 Sept 2023
Dear Andrew,thank you very much for your very positive review after staying with us! Great to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, with excellent transport links. Near a couple of restaurants, bar and a bakery and within a few minutes access to shops too. Despite all this it's lovely and quiet too. There's also a good bar in the hotel and a restaurant (although we never ate there).
Stayed 8 nights in Jul 2023
Response from Deputy Manager on 4 Sept 2023
Dear Lyn,thank you very much for your positive review after staying with us!Great to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

2/10 Terrible

Jose, San Antonio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I was told that they did not have the room it had already been reserved and was unavailable and had to be changed from the 4th floor to the 3rd floor. The room was noisy and also I almost get electrocuted when trying to turn on a floor lamp!! The room was not cleaned or arranged after calling the front desk 3 times I left the room early morning and the housekeeping lady saw me when I left and did not clean When I got back around 4 pm the room was still not cleaned and called to report it I was told the cleaning person was on her way I left the premises came back at 5:45pm and STILL the room was NOT cleaned the bed was not made the bathroom was filthy and it was just all unacceptable for a “4” star hotel - I went downstairs and the reception girl made a call after I explained her what had been going on. She did not even blink her eyes, she just said that if I needed clean towels they would be happy to Provide me with some and that housekeeper department had already closed and gone for the day- Instead she provided me with a drink coupon for the bar and said it was with compliments from the hotel I also was under the impression I had paid for breakfast with the room rate but when I got the first morning to the restaurant was told not included and breakfast was gonna be over in 10 minutes at 10:00am 😳 Overall I would not stay there ever again- Very rude and cold people and awful customer service to say the least -
Stayed 3 nights in Aug 2023
Response from Deputy Manager on 4 Sept 2023
Dear Jose,thank you for your stay at the NH Düsseldorf City and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards

6/10 Okay

Rodney

Liked: Staff & service, room comfort
Disliked: Cleanliness
Disappointing cleanliness!
Disappointing! - our bathroom had mould in the shower and furniture and doors were not clean - the room did not have coffee/tea-making facilities- this was not clearly evident when I selected a room and Reception told me that it would be an extra €10 per day I showed them booking/room details on ‘the app’ where these details were not specified so they ended up supplying a kettle, etc. We were offered a change of rooms, which we accepted, but it was an older room and had twin beds rather than a double bed. This was not to the standard of a previous stay in an NH Hotel.
Mould
Food ‘swipe’ on the side of chair
Dirty marks on the rear of the bathroom door
Mould
Stayed 4 nights in Aug 2023
Response from Deputy Manager on 4 Sept 2023
Dear Rodney,Thank you for your honest assessment and valuable feedback. It gives us the opportunity to continuously develop and improve. We will discuss your feedback with our housekeeping manager and team. We hope to be able to convince you in this respect during your next visit. Kind regards

8/10 Good

marco

Stayed 3 nights in Aug 2023
Response from Deputy Manager on 29 Aug 2023
Dear Marco,thank you very much for your positive rating after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,

10/10 Excellent

Kariem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, staff is friendly and reservations where quickly made. The room was clean and tidy, everything you need (towels, shampoo, washing gel etc.) to your disposal. Easily accessible and wheelchair friendly. The only downside is that the neighbourhood was slightly rundown, but the further you go the better it gets.
Stayed 1 night in Aug 2023
Response from Deputy Manager on 25 Aug 2023
Dear Kariem,thank you very much for your positive review after staying with us! Great to hear that you enjoyed your stay with us. We hope we will see you again. Kind regards

10/10 Excellent

Frankie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice, good view and close to underground so can easily get around.
Stayed 3 nights in Aug 2023
Response from Deputy Manager on 18 Aug 2023
Dear Frankie,thank you very much for your positive review after staying with us!Great to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Deputy Manager on 18 Aug 2023
Dear Ryan,thank you very much for your positive review after staying with us!Great to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable, central, afforable
Fairly centrally located. 15 mins from main train station. Rooms clean and comfortable. Staff were excellent--from receptionists to hotel bar. A very pleasant stay. Hotel is a unusual shape that made it cool to stay there.
Stayed 2 nights in Jul 2023
Response from Deputy Manager on 18 Aug 2023
Dear David,thanks for staying with us at the NH Düsseldorf-City.It is a pleasure for us to read your great comment.We are all really happy to made your stay at Düsseldorf a memorable one. I hope we will see you again.Best regards.

2/10 Terrible

Saeid

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Need a refund
It was terrible experience. They couldn’t find my booking, had to show the mobile phone to confirm the payment and reservation, then had to send the receipt as email to the hotel.
Stayed 1 night in Jul 2023
Response from Deputy Manager on 18 Aug 2023
Dear Saeid,thank you for your stay at the NH Düsseldorf City and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards

10/10 Excellent

Manigeh

Stayed 3 nights in Jul 2023
Response from Deputy Manager on 18 Aug 2023
Dear Manigeh,thank you very much for your amazing rating after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Deputy Manager on 18 Aug 2023
Dear Richard,thank you very much for your amazing rating after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Deputy Manager on 18 Aug 2023
Dear Peter,thank you very much for your rating after staying with us!We hope we will see you again. Kind regards

8/10 Good

Majid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Deputy Manager on 30 Jun 2023
Dear Majid,thank you very much for your rating review after staying with us! Great to know that you enjoyed your stay with us.We hope we will see you again. Kind regards,

6/10 Okay

Anita

Business traveller
Liked: Cleanliness, staff & service
Naja…
Die Hottelloby war super neu, alles gut. Aber die Zimmer von 1995.. alles alt und einfach nicht mehr schön. Das Bad war eine Katastrophe, Wasser floß nicht ab, Duscharmatur defekt, kein Duschgel, etc. Muss ich nicht nochmal haben!
Stayed 1 night in Jun 2023
Response from Deputy Manager on 26 Jun 2023
Liebe Anita,vielen Dank für Ihr Feedback. Ich möchte mich sehr für die entstandenen Unannehmlichkeiten während Ihres Aufenthaltes entschuldigen. Wir sind natürlich sehr bemüht allen unseren Gästen einen angenehmen Aufenthalt zu ermöglichen, zu jeder Zeit. Ich danke Ihnen dennoch sehr für das freundliche Feedback und hoffe Sie wieder bei uns begrüßen zu dürfen. Vielen Dank und beste Grüße

10/10 Excellent

xinyan

Stayed 3 nights in Jun 2023
Response from Deputy Manager on 23 Jun 2023
Dear Xinyan,thank you very much for your very positive rating after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,

10/10 Excellent

KISUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and very kind and good services at reception and restaurant.
Stayed 2 nights in Jun 2023
Response from Deputy Manager on 19 Jun 2023
Dear Kisun,thank you very much for your positive review after staying with us!Great to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

rau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is perfectly located in a walking distance from main Train terminal. What do need to improve is the room cleaning
Stayed 2 nights in Jun 2023
Response from Deputy Manager on 19 Jun 2023
Dear Rau,tank you very much for your positive review! We are pleased that we were able to meet your expectations. We have passed on your feedback on the cleanliness of the room to our cleaning company and will pay more attention to this during inspections.We would be happy to welcome you again and send our best regards,

8/10 Good

Balihar

Stayed 4 nights in Jun 2023
Response from Deputy Manager on 13 Jun 2023
Dear Balihar,thank you very much for your positive rating after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards

10/10 Excellent

Victor h

Stayed 2 nights in Jun 2023
Response from Deputy Manager on 13 Jun 2023
Dear Victor,thank you very much for your positive review after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards

6/10 Okay

Johannes

Stayed 3 nights in May 2023
Response from Deputy Manager on 13 Jun 2023
Lieber Johannes,herzlichen Dank für Ihre positive Bewertung nach Ihrem Aufenthalt bei uns! Schön, dass es Ihnen bei uns gefallen hat. Bis zum nächsten Mal mit besten Grüßen,

2/10 Terrible

YOSHIRO

Stayed 3 nights in May 2023
Response from Deputy Manager on 19 Jun 2023
Dear Yoshiro,thank you for your stay at the NH Düsseldorf City and furthermore for your rating. We regret that you were not satisfied during your stay. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Great hotel, ten minute walk from the train station. Great set up, wonderful facility.
Stayed 1 night in May 2023
Response from Deputy Manager on 26 May 2023
Dear Guest,thank you very much for your positive review after staying with us!Great to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

4/10 Poor

Ümit

Stayed 4 nights in May 2023
Response from Deputy Manager on 9 May 2023
Dear Ümit,thank you very much for your positive score after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,

6/10 Okay

Reno

Liked: Cleanliness, staff & service
Overall very nice hotel, but Spa was out of service and gym is quite small with limited equipment.
Stayed 2 nights in Apr 2023
Response from Deputy Manager on 9 May 2023
Dear Reno,thank you very much for your positive review after staying with us!We hope we will see you again. Kind regards,

10/10 Excellent

wajeeha

Stayed 2 nights in Apr 2023
Response from Deputy Manager on 9 May 2023
Dear Wajeeha, thank you very much for your superb score after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,

10/10 Excellent

Ozan

Stayed 1 night in Apr 2023
Response from Deputy Manager on 9 May 2023
Dear Ozan,thank you very much for your amazing rating after staying with us! Great to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Deputy Manager on 9 May 2023
Dear Edith,thank you very much for your positive scoring after staying with us! Good to see that you enjoyed your stay with us. We hope we will see you again. Kind regards,

10/10 Excellent

Uscha

Stayed 1 night in Apr 2023
Response from Deputy Manager on 11 Apr 2023
Liebe Uscha,es ist schön zu wissen, dass Sie unsere Dienstleistung zu schätzen wissen und wir Sie damit auch von unserer Qualität überzeugen konnten.Mein Team und Ich freuen uns bereits, Sie auch in Zukunft wieder im NH Düsseldorf-City begrüßen zu dürfen. Schöne Grüsse

10/10 Excellent

Menno

Stayed 1 night in Apr 2023
Response from Deputy Manager on 11 Apr 2023
Dear Menno,thank you very much for your positive review after staying with us! Great to see that you enjoyed your stay with us. We hope we will see you again. Kind regards,

10/10 Excellent

sanae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Deputy Manager on 27 Mar 2023
Dear Sanae,thank you very much for your great rating after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,

10/10 Excellent

Oskar

Stayed 3 nights in Feb 2023
Response from Deputy Manager on 7 Mar 2023
Dear Oskar,thank you very much for your amazing rating after staying with us! Great to see that you enjoyed your stay with us. We hope we will see you again. Kind regards,

10/10 Excellent

EKREM

Stayed 3 nights in Feb 2023
Response from Deputy Manager on 3 Mar 2023
Dear Ekrem,thank you very much for your great score after staying with us! We hope we will see you again. Kind regards,

6/10 Okay

Kagan

Stayed 2 nights in Feb 2023
Response from Deputy Manager on 3 Mar 2023
Dear Kagan,thank you very much for your rating after staying with us!We hope we will see you again. Kind regards,