Ratings based on 343 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Newcastle upon Tyne

Quality Hotel, lovely suite!

Posted 04-Aug-2016
Pros: Free German newspapers and an English language news sheet every day. Free basic internet in room and in lobby, which has a printer.
Cons: Not much, busier bar perhaps...
Location: Handy for trams, buses and trains there is no need for a car in Dusseldorf, and you can walk to Konigsallee and Alt Stadt (Old Town) if you wish.
Fantastic experience after one initial complaint was dealt with. Very helpful front desk staff. This hotel is a positive reflection on the brand. I booked a Superior room through Expedia for 7 nights at a fantastic rate (with one night free) staying in July/Aug 2016. A legitimate complaint about the initial room resulted in a free upgrade to a suite in the Apartmenthaus. Whilst this meant going through the garage to our apartment, it was still in my Top 5 nicest rooms I have stayed in EVER, and I often stay in Hiltons/Mercures for business. The Apartmenthaus had a lounge and bedroom both with TVs, Shower-room and separate toilet room. It is worth the extra and next time I would book the Apartmenthaus suite. The apartment was clean and tidy, with air-con and proper tilting and opening windows. Nice desk area, sofa and two comfy arm chairs. The Hotel bar was pricey, as I'd expect, but even so quite a few euros were spent there, as the service was quick and friendly. Didn't eat there but food looked good on the menu. I didn't take the breakfast at 19 euros per person so I can't comment on food there but there must be 50+ places to get food at the nearby train station and in the neighbouring streets.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 30-May-2016 on Hotels
4out of 5
by A verified traveller

Top Hotel

Posted 10-May-2016
Von außen sieht das Hotel nicht wirklich einladend aus aber sobald man hineingeht top! Es liegt 2 min Fußweg vom Bahnhof entfernt . Ich würde auf jeden Fall nochmal hinfahren !
4out of 5
by Fernando from Portugal

Visite Dusseldorf!

Posted 17-Apr-2016 on Hotels
Foi muito agradável.
4out of 5
by A verified traveller

Leuk hotel voor een stedentrip

Posted 16-Apr-2016
Pros: locatie, nettheid
Cons: een beetje vreemd dat van alle badartikelen alleen een klein zeepje in de badkamer aanwezig was
Location: op een drukke kruispunt(geen last van verkeer gehad!), paar minuten lopen van het station
Een nette hotel op een prima locatie. Enkele minuten lopen van het station en het centrum is op loopafstand. De (eenpersoons) kamer was ruim genoeg, goed geïsoleerd en schoon. Ontbijt is echt duur daarom aten wij in de stad. Aanbeveling: Bäckerei Metropole paar straten verder richting het station, onopvallend maar prima voor het goede ontbijt!
5out of 5
by A verified traveller from münchen

Gute Lage

Posted 27-Mar-2016
Zentral gelegenes Hotel. Wenige Minuten zu Fuß vom Hauptbahnhof entfernt. Großes Badezimmer mit geräumiger Badewanne.
Comment from Hotel Management
19-Apr-2016 by M. Klij, Hotel Management
Sehr geehrter Andre, vielen Dank für das tolle Feedback! Mit besten Grüßen Marco Klij Mercure Hotel Düsseldorf City Center
3out of 5
by YU-HSIEN from Singapore

good location but noise street-facing

Posted 17-Mar-2016 on Hotels
good place to stay, but don't take street-facing room. Continuously noise come from street if you are sensitive to that!
2out of 5
by A verified traveller

오버부킹으로 인한 빈방 없음

Posted 14-Mar-2016 on Hotels
미리 예약하고 갔으나 호텔측 오버부킹으로 인해 빈방이 없어 숙박불가. 매니저가 기타 인근 호텔을 수배해주어 다른 호텔에서 숙박은 가능했습니다. 다른 호텔이 저렴한 호텔이라 조식대금을 지불해 주었더군요. 해외 출장이었는데 방이 없다고 들었을때 굉장히 난감했습니다.
4out of 5
by Risto K.

Pitkä viikonloppu

Posted 11-Mar-2016 on Ebookers
Hyvä Hotelli, hyvällä paikalla. Kallis aamiainen, syömättä jäi.
4out of 5
by Gunnar from Stockholm

Business trip

Posted 28-Feb-2016 on Hotels
Nice hotel with good service, but 19 Euro for the breakfast is far too much.