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Reviews of Leonardo Hotel Düsseldorf City Center

Leonardo Hotel Düsseldorf City Center
Ludwig-Erhard-Allee 3, Düsseldorf, NW

Reviews

8.2

Very good

Rating 10 - Excellent. 154 out of 471 reviews" "
Rating 8 - Good. 234 out of 471 reviews" "
Rating 6 - Okay. 60 out of 471 reviews" "
Rating 4 - Poor. 13 out of 471 reviews" "
Rating 2 - Terrible. 10 out of 471 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service
Clean, convenient to train, but showing it's age...bathrooms are renovated, but the rooms need a refresh. beds are comfortable.
Stayed 4 nights in Mar 2024
Response from Ouss on 15 Mar 2024
Dear Dan, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Your Leonardo Hotel Team

6/10 Okay

Fiona

Travelled with group
Disliked: Amenities
This is my third time of staying at the hotel, it's very conveniently located next to the train station and the main town. The staff seem to be more biased towards other traveller's than the English. There was refit works going on we were not notified by either the hotel or Expedia! The bar wasnt open although there was a make shift one in the restaurant, the workman where still drilling and sawing until 9pm, so not a really nice relaxed atmosphere & the staff where not equipped to be serving more than one customer at a time. The local rough living chap thought he could use the outside corner of the hotel as his nightly toilet stop, mentioned it to reception and 2 days later the mess was still on the floor!
Stayed 3 nights in Dec 2023
Response from Your Leonardo Hotel Team on 19 Dec 2023
Dear Fiona, we are sorry that you made those experience at our hotel. Please be assured that this is not our standard. We thank you a lot for your feedback. This gives us the opportunity to get better every day. We hope that you give us the chance to show us from a better side.

8/10 Good

harsh vardhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and reception was under renovation so it's not advisable to stay till it's finished
Stayed 2 nights in Nov 2023
Response from Jennifer Schulze on 29 Nov 2023
Dear harsh vardhan, thank you for your feedback! Best regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Jennifer Schulze on 29 Oct 2023
Dear Claire, thank you so much for this great review! Best regards

8/10 Good

KHILOLA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for exhibition week
Stayed 4 nights in Oct 2023
Response from Jennifer Schulze on 28 Oct 2023
Dear Khilola, Thank you very much for writing us a review. We are pleased that you felt comfortable and hope to welcome you again soon. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ouss on 10 Oct 2023
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Your Leonardo Hotel Team

10/10 Excellent

Nozim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really very nice and clean. I loved the location, it's close to the train station which makes long journeys comfortable. Especially for those who come here to attend KolnMesse expo. Highly recommended.
Stayed 3 nights in Oct 2023
Response from Ouss on 16 Oct 2023
Dear Nozim, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Your Leonardo Hotel Team

6/10 Okay

Wing Yin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Jennifer Schulze on 18 Sept 2023
Dear Wing Yin, Thank you for rating us. We regret that you were not completely satisfied and are happy to receive tips! Best regards,

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jennifer Schulze on 12 Sept 2023
Lieber Thomas, vielen Dank, dass Sie sich die Zeit genommen haben uns eine Bewertung zu geben. Wir freuen uns sehr, dass Sie eine schöne Zeit hier hatten! Mit freundlichen Grüßen,

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Response from cathrine on 14 Jul 2023
Dear Stephen, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your Leonardo Hotel Team

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 1 night in Jul 2023
Response from cathrine on 10 Jul 2023
Dear Sebastian, thank you very much for your comments on our Hotel. We appreciate your positive feedback and would be very happy to welcome you again in our hotel. Your Leonardo Hotel Team

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Hotel spotless.
Stayed 2 nights in May 2023
Response from Cathrine-Marie Flory on 19 May 2023
Dear Helen, thank you very much for your comments on our Hotel. We appreciate your positive feedback and would be very happy to welcome you again in our hotel. Your Leonardo Hotel Team

8/10 Good

Sunit

Liked: Staff & service, property conditions & facilities
Check In was very efficient and helpful.
Stayed 2 nights in May 2023
Response from Cathrine-Marie Flory on 8 May 2023
Dear Sunit, we are pleased that you enjoyed your stay with us so much and would like to take this opportunity to thank you very much for your Feedback. If we have managed to make you feel comfortable and leave our house with a smile, we are completely pleased. We hope to see you again soon. Kind regards, Your Leonardo Hotel Team

10/10 Excellent

Glen

Stayed 5 nights in Apr 2023
Response from Cathrine-Marie Flory on 9 May 2023
Dear Glen, thank you very much for your comments on our Hotel. We appreciate your positive feedback and would be very happy to welcome you again in our hotel. Your Leonardo Hotel Team

10/10 Excellent

joseph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Apr 2023
Response from Cathrine on 6 May 2023
Dear Joseph, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your Leonardo Hotel Team

8/10 Good

Heba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Jennifer Schulze on 20 Apr 2023
Dear Heba, Thank you for your feedback. We are very glad, that you had a good time in our hotel and hopefully we see you again! Best regards,

10/10 Excellent

William

Stayed 2 nights in Mar 2023
Response from Jennifer Schulze on 25 Mar 2023
Dear guest, Thank you so much for this great review! We are very happy about it. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The Leonardo Team on 9 Feb 2023
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your Leonardo Hotel Team

8/10 Good

Faruk

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Satisfactory
Overall it was great near to the station but the room was dim other than that it’s an affordable
Stayed 1 night in Jan 2023
Response from The Leonardo Team on 21 Jan 2023
Dear Faruk, thank you very much for your positive review. We are happy you liked your stay with us and your feedback we will give further to our team in order to make any improvements. We would be delighted to welcome you back anytime soon. Best Regards, The Leonardo Team

8/10 Good

Rick

Stayed 2 nights in Sep 2022
Response from Jennifer Schulze on 10 Oct 2022
Dear Rick, Thank you for rating us. We are glad that you had a good time in our hotel. Best regards,

10/10 Excellent

Stephen

Stayed 1 night in Aug 2022
Response from Elfi on 24 Aug 2022
Lieber Stephen, Vielen herzlichen Dank für Ihre positive Bewertung. Wir hoffen, wir dürfen Sie bald wieder in unserem Haus begrüßen. Herzliche Grüße Ihr Leonardo Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Elfi on 24 Aug 2022
Lieber Gast, Vielen herzlichen Dank für Ihre positive Bewertung. Wir hoffen, wir dürfen Sie bald wieder in unserem Haus begrüßen. Herzliche Grüße Ihr Leonardo Hotel Team

8/10 Good

Saori

Stayed 2 nights in Feb 2022
Response from Cathrine-Marie Flory on 23 Feb 2022
Dear Saori, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your Leonardo Hotel Team

10/10 Excellent

Mina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used two hotels one in Frankfurt and another in Düsseldorf they were both amazing staff are so friendly and check-in and out was very quick and easy
Stayed 2 nights in Jan 2022
Response from Cathrine-Marie Flory on 23 Feb 2022
Dear Mina, we are pleased that you enjoyed your stay with us so much and would like to take this opportunity to thank you very much for your Feedback. If we have managed to make you feel comfortable and leave our house with a smile, we are completely pleased. We hope to see you again soon. Kind regards, Your Leonardo Hotel Team

8/10 Good

Mekol

Travelled with family
Liked: Staff & service, room comfort
Pleasantly Surprised for the Price
Great location and staff-they were always helpful and precessional. The room size is also amazing. The hotel could use some upgrades, but not a bad stay. My room was pleasantly spacious. It could have used some extra vacuuming/sweeping, but it didn’t impact my stay. There aren’t fancy room amenities, but the price and location make up for it. We were only in the room to sleep and shower, and this hotel hit the target for that. Another plus is that it is one of the FEW hotels in Düsseldorf that don’t make families get a second room for children. Like I’m really going to get a separate room for my 11 year old child. The breakfast was reasonably priced and offered a good variety.
Stayed 1 night in Nov 2021
Response from Jennifer Schulze on 14 Dec 2021
Dear Makol, Thank you very much for this great raiting. We are glad that you like out hotel and hopefully we see you again here! Best regards,

8/10 Good

zhefei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Good location and nice rooms
Stayed 1 night in Oct 2021
Response from Jennifer Schulze | Front Office Shiftleader on 12 Nov 2021
Dear guest, thank you for your raiting. We are glad that you like our Hotel and hopefully we see you again here. Best regards

10/10 Excellent

marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service very nice - breakfast also - room also ok
Where nice and helpful service. the rooms are also with lot of space, beds very good and so the toillets. Really enjoyed the atmosphere. Breaskfast also very good. Good price x good Hotel.
Stayed 3 nights in Jul 2021
Response from Jennifer Schulze on 23 Jul 2021
Dear Marcus, Thank you for this great rewiev! We are very happy about this and hopefully we see you again here. Best regards,

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Aylin Ayas on 29 Mar 2021
Lieber Andreas, wir danken Ihnen für Ihr Feedback und würden uns freuen, wenn Sie uns bei Ihrem nächsten Aufenthalt wissen lassen, was wir noch verbessern können um Ihren Aufenthalt abzurunden. Ihr Leonardo Hotel Team Düsseldorf Airport Ratingen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Surprise
I was pleasantly surprised at the standard of hotel for the price and location. Quiet, very good buffet breakfast, comfortable bed, bath, only three minutes walk from the train station. Tea and coffee and kettle was in the room. I would very happily stay again
Stayed 2 nights in Oct 2020
Response from Your Leonardo Team on 15 Feb 2021
Dear guest, thank you for taking the time to write us a review. We are glad that you felt so comfortable and hope to welcome you again soon. Best regards,

2/10 Terrible

James

Disliked: Staff & service, room comfort
Look elsewhere. Avoid at all costs!
Terrible hotel. We arrived from Amsterdam as part of a longer trip having booked all our hotels through Hotels.com. As this was only a short stay, we booked a non-refundable rate. It was all going great until we arrived at the hotel on a rainy Monday morning. Upon checking in, they asked us where we were travelling from and informed us that we needed to give them negative COVID test results which shouldn't be more than 48 hours old. This requirement was not present when we booked the hotel a week prior, it had been added that morning for travellers from Amsterdam. The lady was kind enough to show us where we could get the test done but the results wouldn't be available for another couple of days, so not an option. We were told that we couldn't get a refund because it was non-refundable but even if it were refundable, the refund window would have expired the day before so again not an option. We were blamed for not calling ahead to check if their policy had changed!! Any way you could look at it, we were always going to lose our money without staying there on top of having to find an alternative hotel at the last minute. We felt they needed to inform us when their policy changed after we had bokked and paid, especially that close to our stay. We complained through Hotels.com and the hotel again reminded us that our rate was non-refundable. So, we lost the money but we hope anyone else wanting to stay there has a better experience, but I would look elsewhere if I were you.
Stayed 2 nights in Oct 2020
Response from Your Leonardo Team on 15 Feb 2021
Dear James, thank you for taking the time to write us a review. We are very sorry about the incident and hope you could clarify everything in the meantime. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Ihr Leonardo Team on 15 Feb 2021
Liber Gast, vielen Dank, dass Sie sich die Zeit genommen haben uns eine Bewertung zu schreiben. Wir freuen uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It’s in the downtown area and close to a lot of good cheap eating places
Stayed 1 night in Nov 2019
Response from Leoanrdo Team on 15 Feb 2021
Dear guest, We are glad that you liked the location of the hotel and we hope to welcome you again soon. Best regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Restaurant service slow and food was luke warm . Hot breakfast items were scarce and cold!
Stayed 3 nights in Jan 2020
Response from Your Leonardo Team on 27 Jan 2020
Dear guest, thank you very much for giving us an evaluation. We are very sorry that you were not happy with the breakfast and we will improve it. Best regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & value
Excellent location right next to Dusseldorf central station, service is excellent (friendly & fast), good breakfast, spacious and clean rooms. Only downside is rooms are a bit outdated on style & TV. Stayed at this hotel several times, would definitely come back when i'm in Dusseldorf.
Stayed 2 nights in Nov 2019
Response from Your Leonardo Team on 20 Nov 2019
Dear guest, Thank you for your view. We are glad that everything was ok and we will waiting you see you again. Best regards,

6/10 Okay

edward

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Eh
showing age, shower tile has mold which is reason for not so good review. My pet peeve, I can live with other things, but not mold in bathroom. One of the lobby clerks was less than friendly, others were good. But it’s that one rude one that ruins things.
Stayed 1 night in Nov 2019
Response from Your Leonardo Team on 29 Nov 2019
Dear guest, We very much regret that you have had such bad experiences with us. The tiles were immediately removed and renewed. Perhaps you would like to give us a second chance and we can show that friendliness is our highest priority. Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Hotel was very handy for the station and eating places.
Stayed 2 nights in Jul 2019
Response from Natalie E. Williams, Operations Manager on 7 Aug 2019
Dear guest, thank you for staying in our property and for taking time to evaluate us in such a positive way. Hopefully we will welcome you very soon again. With best regards, Natalie E. Williams, Operations Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Hotel was well located with great staff and a good restaurant. Parking might be a challenge for non able bodied people as it is adjacent to the hotel and not part of it plus there’s no lift meaning a guest has to lug the luggage up and down a steep ramp.
Stayed 2 nights in Aug 2019
Response from Natalie E. Williams, on 7 Aug 2019
Dear Christopher, the complete Leonardo Hotel Düsseldorf team says "THANK YOU" for your great review. We are glad, that you enjoyed your stay with us and we are looking forward to welcome you soon again. Kind regards, Natalie E. Williams, Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and great location!
Just a quick one night stay. They upgraded me to a suite which was nice but as you sometimes find in Euopean hotels you get to your floor and still have to go up stairs. I had heavy luggage with me on this trip to that was inconvenient. But there was a tub in the room so a nice soak made up for it. Overall a nice place in a great location next to the train station.
Stayed 1 night in May 2019
Response from Natalie E. Williams on 11 Jun 2019
Dear Guest, thank you so much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With best regards, Natalie E. Williams, Operations Manager

10/10 Excellent

kayed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Natalie E. Williams on 11 Jun 2019
Dear Guest, thank you for taking the time to share your rating. We hope to welcome you back to our hotel very soon! Our best regards, Natalie E. Williams, Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Cathrine on 5 Jul 2023
Dear Guest, Great that you were so pleased with our hotel. Hopefully see you soon, Your Leonardo Hotel Team

8/10 Good

Shaaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical
The interiors while clean are old style. The food options in the restaurant could have been better. Rest all was good.
Stayed 1 night in Feb 2019
Response from Natalie E. Williams, Operations Manager on 19 Feb 2019
Dear Shaaron, thank you being our guest. We are also thankful for your positive review and looking forward to welcome you very soon again. With best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Cathrine on 5 Jul 2023
Dear Guest, Great that you were so pleased with our hotel. Hopefully see you soon, Your Leonardo Hotel Team

10/10 Excellent

Jacaranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to train station and 20 minute walk (or 3 subway stops) to main shopping area and Old Town. Clean, quiet, modern, good value for money.
Stayed 2 nights in Feb 2019
Response from Natalie E. Williams, Operations Manager on 19 Feb 2019
Dearest Jacaranda, the complete Leonardo Hotel Düsseldorf team is so thankful for your great review. Everybody is already waiting to welcome you very soon again. Our best regards,

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical value Hotel
A good experience !
Stayed 1 night in Feb 2019
Response from Natalie E. Williams, Operations Manager on 12 Feb 2019
Dear Roger, thank you for being our guest and for taking time to share your review with us. We are glad, that you enjoyed your stay with us and hopefully we will welcome you very soon again in our property. With best regards,

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Natalie E. Williams, Operations Manager on 12 Feb 2019
Dear Maria, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Leonardo was easily accessible to the station the hotel very clean and rooms were very comfortable and spacious the staff on reception was excellent, the only fault was the tea and coffee facilities in the room had paper cups, not nice and wooden stick spoons, the breakfast was very good, plenty to choose from, the bar facilities were dreadful very very slow once ordered took at least 10/20 minutes to actually receive the drink, and kept running out of certain spirits otherwise a lovely hotel and would use again
Stayed 3 nights in Dec 2018

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Markets
2 night stay to go to the Christmas markets. Hotel very close to the main station- walking distance and three stops to the markets. Hotel great- clean, staff attentive and spoke English.Would definitely recommend and come back again. Good wi if signal for the children
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable room and good location for the main train station.
Stayed 1 night in Nov 2018

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable room and ideal location for where we wanted to be.
Stayed 1 night in Oct 2018
Response from Natalie E. Williams, Operations Manager on 22 Oct 2018
Dear Rick, thank you for being our guest and for your great review. We are glad to see, that you enjoyed your stay with us. Hopefully we will welcome you very soon again. Kind regards,

8/10 Good

Nigel, West Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice - splendid location
This is a very good hotel in a really good location. The room was splendid and quiet. The breakfast was very good and the staff excellent and friendly. No problem that we do not speak German. Very close (4 minutes) from the main station yet on a quiet and pleasant street. Only disappointment was no gin (all week) in the bar!
Stayed 6 nights in Sep 2018
Response from Natalie E. Williams, Operations Manager on 25 Sept 2018
Dear Nigel, thank you for being our guest and for taking time to evaluate your stay with us. We are glad, that you felt comfortable with us and on your next visit we can assure you, that we will provide the missing gin of this stay. With best regards,