Ratings based on 1,067 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from england

Lovely hotel good locatin

Posted 13-Apr-2017
Stayed at this hotel for our 25 th wedding anniversary. The hotel is in a great location the staff our very friendly , excellent breakfast, however we were not in the main hotel which was lovely,we were across the path in an additional part of the hotel which was ok but would of preferred to of been in main . But wasn't in room long so was ok thoroughly enjoyed our stay
Comment from Hotel Management
15-Apr-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and service of our staff to your liking. I am sorry to hear you did not enjoy the accommodation facilities in our private Villa. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Great hotel very near Old Town (Pile Gate)

Posted 07-Apr-2017
My husband and I stayed at Hilton Imperial for 7 days. The location is great and the views from our room were fantastic. The staff were very helpful and accommodating. Couldn't recommend it enough!
Comment from Hotel Management
08-Apr-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel, accommodation facilities and the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Great all-round hotel

Posted 07-Apr-2017
Ideally positioned just by the Pile Gate entrance to the Old City, this hotel has great staff and great facilities - and great food too. We were there for three nights and four days and experienced nothing but smiles and helpfulness. Highly recommended.
Comment from Hotel Management
08-Apr-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, our facilities and the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from wiltshire

great location

Posted 28-Mar-2017
Pros: The close proximity to the Old Town
Cons: More tea and coffee plus extra pillows
Location: A short walk to the town walls and Resturants. Also easy to walk to the cable car. Well worth a visit. Local buses easy to use and close by the hotel
The hotel was very well situated for easy access to the Old town. The staff were very friendly and helpful. Great breakfast choice. A nice touch having chocolates on the pillow. Tea and milk a bit on the lean side only 2 bags each day. Had to ask each evening for more. A very quiet hotel even though there was lots of Japanese staying. They tended to go to breakfast before 8am so no problem finding a table. A good size comfortable room. Pillows were a tad too soft for our liking but bed very comfortable. Would stay here again if we ever came back. Didn't use the Resturant in the hotel or the swimming pool so can't comment on them.
Comment from Hotel Management
03-Apr-2017 by Mia, Marketing Executive, Hotel Management
Dear Guest, Thank you for your kind review. We are very happy to read that you were satisfied with your stay. We hope we will have the opportunity to welcome you back to our property.
5out of 5
Recommended
for Everyone
by A verified traveller from Brackley, Northants, UK

Lovely hotel just outside of the old city walls

Posted 22-Mar-2017
Pros: The cleanliness, friendly and helpful staff and level of service.
Cons: Nothing
Location: Situated just outside the old city walls near the fort. easy walking distance close to Old City walls walk, shopping, bars, cafes and restaurants.
The hotel and staff were excellent, very friendly and helpful. Location of the hotel was fantastic, absolutely no need for any additional transport. Views from the hotel were spectacular. Can't rate the hotel high enough. Fantastic.
Comment from Hotel Management
03-Apr-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, as well as the view from the hotel and cleanliness of the room to your liking. Thank you for the kind comments in regards to the service of our staff. They are indeed a true asset to the hotel. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from sWINDON

Great Location

Posted 14-Mar-2017
Pros: Staff was very helpful, great location
Cons: Nothing
Location: Adjacent to the old city close to the harbour & a short walk from the cable car to take you to the Imperial fort which is a must to visit overlooking
Hotel is in the perfect location for exploring the old city. The staff are very friendly service was first class
Comment from Hotel Management
15-Mar-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel to your liking. Thank you very much for your kind comments regarding the service of our staff. They are indeed a true asset to the hotel. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4out of 5
Recommended
for Everyone
by A verified traveller from pl

Hotel Close to Dubrovnik Old town

Posted 08-Feb-2017
Legendary hotel with fabulous staff. All was perfect. I had a great time - fully recommended for location and also amazing breakfast
Comment from Hotel Management
23-Feb-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of our hotel, breakfast experience and the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
by Haji

The Most Amazing Location in Dubrovnik

Posted 16-Jan-2017 on Hotels
This hotel is in the most amazing location of Dubrovnik. The Pile gate of the Old City is just a 2 minute walk. The cable car was a 3 minute walk. Everything was in a walking distance. The breakfast was superb and the staff were the friendliest. I would definitely stay here again.
Comment from Hotel Management
23-Feb-2017 by General Manager, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and the breakfast experience to your liking. Thank you for your kind comments regarding the service of our team members. They are truly an asset to the hotel. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 12-Jan-2017 on Lastminute
Pros: Location
Location: Perfect location, so close to the walled city.
The hotel is literally 500m away from the walled city of Dubrovnik. This makes for a great location. The room was comfortable.
Comment from Hotel Management
14-Jan-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and our accommodation facilities to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Magnificent in winter

Posted 09-Jan-2017
Pros: Location is second to none, the hotel is elegantly presented with always helpful staff
Cons: Nothing it was perfect
Location: Right across the road from the most incredible views on the planet and the old city
Beautiful hotel wonderful staff and an Amazing city
Comment from Hotel Management
14-Jan-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and the service received to your liking. We are delighted you have enjoyed our city as well. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager