Ratings based on 1,031 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Canada

Plaisant stay

Posted 30-Nov-2016
The hotel is very well situated . The spa is awsome. The room is big. Everyone is super nice at the reception , Luca is an angel !!! To get there from the aerport , take the bus it's 40 kunas and it drops you in front of the hotel.
Comment from Hotel Management
03-Dec-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and our spa and accommodation facilities to your liking. Thank you for your kind comments regarding our team member Luka. he is truly an asset to the hotel. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4out of 5
by A verified traveller from Japan

便利

Posted 16-Nov-2016
Pros: ピレ門から近く観光に非常に便利。ホテルのスタッフの対応もよかった。朝ごはんはとても種類が多く、美味しかった。プールも使用したが気持ちよかった。
Cons: バスローブが部屋になかった。wifiがつながらないのは改善してほしい。一番安いプランにしたので、窓から何も見えなかった。
Comment from Hotel Management
19-Nov-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and breakfast experience, as well as the service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
by A verified traveller from Seattle, WA

Excellent hotel and exceptional customer service

Posted 12-Nov-2016
Pros: From check-in to check-out this hotel exceeded expectations. We arrived late in the evening and it was pouring rain, we were tired. At check-in the fellow who checked us in gave us a great recommendation for dinner next door, which was amazing (Posat), room was clean and spacious, huge bathroom and an amazing view of the old city walls of Dubrovnik. Bed was comfortable, linens were nice, TV had a lot of channels in English which was nice, overall one of the best vacations we have had and a large part to the staff. The best thing about this hotel was the staff, little details like calling the night before we checked out to see if they could do anything else to make our stay great and asked if we needed breakfast boxes for an early start were a nice touch and greatly appreciated. The complimentary breakfast is very good and all of the staff was eager to please, amazing customer service which made us feel very welcome. We will definitely be back and we will stay at this hotel when we go back.
Cons: Nothing negative to say about this hotel but if I had one thing to improve I would say I wished they had large fluffy bath robes :) Nothing we did not like about this hotel.
Location: Very close to old city walls, great restaurants and shopping inside old city walls, ideal location for us. Try Posat which is on the corner.
Comment from Hotel Management
19-Nov-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, accommodation facilities and especially the service of our team members to your liking. They are all truly an asset to the hotel. We are very happy to hear your expectations were exceeded during your stay and that you will return to us in the future. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
by A verified traveller from P

Très agréable à deux pas du centre ville.

Posted 03-Nov-2016
Pros: Le petit déjeuner grandiose et la literie ideale pour les gros dormeurs
Cons: La vie sur l'arrière cour de l'hôtel.. Sinon rien a redire
Location: La vieille ville de Dubrovnik, splendide !
Comment from Hotel Management
05-Nov-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, breakfast and accommodation experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4out of 5
by A verified traveller

Posted 03-Nov-2016
Pros: Lage des Hotels, Ausblick auf Altstadt und Meer, sehr aufmerksames u. umsichtiges Personal.
Cons: Dusche in Badwanne konnte nicht ordentlich fixiert werden; undichter Wasserhahn bei Stellung auf kalt → Waschtisch wurde nass; Brotauswahl ist nicht wirklich 5*
Location: Toplage unmittelbar bei Altstadt
Comment from Hotel Management
05-Nov-2016 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, views from the hotel and the service of our team members to your liking. Thank you for the additional feedback regarding the shower and the bread selection. My apologies for the mailfunction of the shower. please note this is not a standard at our hotel. We work hard to make sure every room is technically in superb condition. I do hope this has not diminished the overall experience of your stay with us and that we will have the opportunity to welcome you back again in the near future. Sincerely, Doris Misic Operations Manager
5out of 5
by A verified traveller from scotland

Excellent hotel, no complaints!

Posted 01-Nov-2016
Pros: Quiet, comfortable room, large double bed, spa facilities and excellent pool area, very clean and plenty of towels. Superb breakfast, friendly staff.
Cons: Nothing!
Location: Within walking distance of all Dubrovnik attractions, walls, cable car, museums, shops, harbour, easy walk down to Gruz for the other island ferries
We loved this hotel, the decor and outward appearance was matched by the splendid interior, and it's position in Dubrovnik is second to none. We walked everywhere as it's so close to the walls (no cars are allowed within the walled city) and all the attractions that you would want to visit. The staff were accommodating and friendly and all spoke good English and we even borrowed umbrellas one evening when there was torrential rain and we had to get to the symphony orchestra concert! The pool area with steam & sauna was also very clean and there were plenty of towels. Breakfasts were fabulous!
Comment from Hotel Management
03-Nov-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, accommodation facilities, spa and pool area, breakfast experience and service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
by A verified traveller from US

Beautiful Hotel, Great Location

Posted 31-Oct-2016
Pros: Everything
Cons: It was great in ll ways.
Location: See above
This hotel is beautiful with a lovely outdoor patio. Service is fabulous. The people at the front desk were very gracious and helpful. The breakfast is great with interesting fruits and a wide assortment of hot and cold dishes -- realty more like brunch than breakfast -- well worth the extra price. The location is a very short walk to the old city and on the route many excursion buses.
Comment from Hotel Management
31-Oct-2016 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, breakfast experience and the service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
by A verified traveller

Outstanding

Posted 30-Oct-2016
Pros: Close to everything we needed and staff were most friendly
Cons: Nothing at all it is a quality place to stayin a lovely setting
Location: Close to old town and city walls which are superb
Comment from Hotel Management
31-Oct-2016 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay, as well as the location of the hotel and the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
by A verified traveller from British Columbia, Canada

Hilton delivers

Posted 25-Oct-2016
Pros: Everything
Cons: The onsite Parking is expensive but a great convenience as it is a problem in most European cities.
This hotel is a gem. Excellent location for walking to major sights. Quiet location. Staff are very pleasant and knowledgeable. Buffet breakfast is great. We also received a complimentary dessert tray for 2 as we are Hilton Honors members.
Comment from Hotel Management
25-Oct-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, sweet snack in the room and the service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
by A verified traveller from Stockholm

Underbart hotell med vackert läge

Posted 23-Oct-2016
Pros: Läget, servicen och arkitekturen, Trivsam bar och café rum. Härlig inomhus pool och bra gym,
Cons: Fortsätt att som nu att ta väl hand om hotellet.
Location: Vandra i den gamla staden, som ligger ett stenkast från hotellet. Utflykter till Mostar och Kotor.
Ett inbjudande och vackert hotell,som är mycket välskött.Trivsam lobby och mycket tjänstvillig personal.Fräscht,vackert och stort rum med fint badrum,Frukosten bjuder på mycket gott. Underbar fruktsallad, champagne, omelett enligt önskemål,färskpressad apelsinjuice etc,och allt avnjutes i en vacker miljö. När vädret tillåter kan frukosten avnjutas på en vacker terrass.
Comment from Hotel Management
23-Oct-2016 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, accommodation facilities and breakfast experience to your liking. Thank you very much for your kind comments regarding the service of our staff. They are indeed a true asset to the hotel. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager