Ratings based on 1,042 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Magnificent in winter

Posted 09-Jan-2017
Pros: Location is second to none, the hotel is elegantly presented with always helpful staff
Cons: Nothing it was perfect
Location: Right across the road from the most incredible views on the planet and the old city
Beautiful hotel wonderful staff and an Amazing city
Comment from Hotel Management
14-Jan-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and the service received to your liking. We are delighted you have enjoyed our city as well. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Localização, serviço e conforto são indiscutíveis.

Posted 01-Jan-2017
Pros: A cordialidade do staff impressionou bastante.
Location: A proximidade da cidade velha é um ponto de grande destaque.
Localização, a apenas 50 m do portal da cidade velha, presteza do staff, conforto e café da manhã se destacam neste hotel, que superou nossas expectativas.
Comment from Hotel Management
05-Jan-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, comfort and breakfast experience to your liking. Thank you for your kind comments regarding the service of our staff. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from singapore

Nice hotel near old town, walk to the old town min

Posted 28-Dec-2016
Guest room with Sea view room might be partial only. So either go for their normal room or executive room with seaview. Overall a very good hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from Buenos AIres

Muy buena ubicación p/ recorrer la ciudad antigua

Posted 09-Dec-2016
Pros: Todo
Cons: Faltan adaptadores para corriente electrica y deberian tener puertos USB para cargadores.
Location: Recorrer la ciudad antigua, solo cruzar la calle y caminar un minuto. Tambien esta cerca de las paradas de omnibus.
Excelente atención del personal, habitación muy cómoda, muy buen desayuno. Edificio antiguo muy bien mantenido, hermoso lugar.
Comment from Hotel Management
16-Dec-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the service of our staff, accommodation facilities, breakfast experience and the overall keeping of the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Canada

Plaisant stay

Posted 30-Nov-2016
The hotel is very well situated . The spa is awsome. The room is big. Everyone is super nice at the reception , Luca is an angel !!! To get there from the aerport , take the bus it's 40 kunas and it drops you in front of the hotel.
Comment from Hotel Management
03-Dec-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and our spa and accommodation facilities to your liking. Thank you for your kind comments regarding our team member Luka. he is truly an asset to the hotel. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Japan

便利

Posted 16-Nov-2016
Pros: ピレ門から近く観光に非常に便利。ホテルのスタッフの対応もよかった。朝ごはんはとても種類が多く、美味しかった。プールも使用したが気持ちよかった。
Cons: バスローブが部屋になかった。wifiがつながらないのは改善してほしい。一番安いプランにしたので、窓から何も見えなかった。
Comment from Hotel Management
19-Nov-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and breakfast experience, as well as the service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Excellent hotel and exceptional customer service

Posted 12-Nov-2016
Pros: From check-in to check-out this hotel exceeded expectations. We arrived late in the evening and it was pouring rain, we were tired. At check-in the fellow who checked us in gave us a great recommendation for dinner next door, which was amazing (Posat), room was clean and spacious, huge bathroom and an amazing view of the old city walls of Dubrovnik. Bed was comfortable, linens were nice, TV had a lot of channels in English which was nice, overall one of the best vacations we have had and a large part to the staff. The best thing about this hotel was the staff, little details like calling the night before we checked out to see if they could do anything else to make our stay great and asked if we needed breakfast boxes for an early start were a nice touch and greatly appreciated. The complimentary breakfast is very good and all of the staff was eager to please, amazing customer service which made us feel very welcome. We will definitely be back and we will stay at this hotel when we go back.
Cons: Nothing negative to say about this hotel but if I had one thing to improve I would say I wished they had large fluffy bath robes :) Nothing we did not like about this hotel.
Location: Very close to old city walls, great restaurants and shopping inside old city walls, ideal location for us. Try Posat which is on the corner.
Comment from Hotel Management
19-Nov-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, accommodation facilities and especially the service of our team members to your liking. They are all truly an asset to the hotel. We are very happy to hear your expectations were exceeded during your stay and that you will return to us in the future. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from P

Très agréable à deux pas du centre ville.

Posted 03-Nov-2016
Pros: Le petit déjeuner grandiose et la literie ideale pour les gros dormeurs
Cons: La vie sur l'arrière cour de l'hôtel.. Sinon rien a redire
Location: La vieille ville de Dubrovnik, splendide !
Comment from Hotel Management
05-Nov-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, breakfast and accommodation experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Nov-2016
Pros: Lage des Hotels, Ausblick auf Altstadt und Meer, sehr aufmerksames u. umsichtiges Personal.
Cons: Dusche in Badwanne konnte nicht ordentlich fixiert werden; undichter Wasserhahn bei Stellung auf kalt → Waschtisch wurde nass; Brotauswahl ist nicht wirklich 5*
Location: Toplage unmittelbar bei Altstadt
Comment from Hotel Management
05-Nov-2016 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, views from the hotel and the service of our team members to your liking. Thank you for the additional feedback regarding the shower and the bread selection. My apologies for the mailfunction of the shower. please note this is not a standard at our hotel. We work hard to make sure every room is technically in superb condition. I do hope this has not diminished the overall experience of your stay with us and that we will have the opportunity to welcome you back again in the near future. Sincerely, Doris Misic Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from scotland

Excellent hotel, no complaints!

Posted 01-Nov-2016
Pros: Quiet, comfortable room, large double bed, spa facilities and excellent pool area, very clean and plenty of towels. Superb breakfast, friendly staff.
Cons: Nothing!
Location: Within walking distance of all Dubrovnik attractions, walls, cable car, museums, shops, harbour, easy walk down to Gruz for the other island ferries
We loved this hotel, the decor and outward appearance was matched by the splendid interior, and it's position in Dubrovnik is second to none. We walked everywhere as it's so close to the walls (no cars are allowed within the walled city) and all the attractions that you would want to visit. The staff were accommodating and friendly and all spoke good English and we even borrowed umbrellas one evening when there was torrential rain and we had to get to the symphony orchestra concert! The pool area with steam & sauna was also very clean and there were plenty of towels. Breakfasts were fabulous!
Comment from Hotel Management
03-Nov-2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, accommodation facilities, spa and pool area, breakfast experience and service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager