Ratings based on 1,088 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Posted 24-Jun-2017
Beautiful hotel in a great location. Breakfast is included and was quite extensive - not just continental breakfast but also eggs and bacon. Overall very pleasant stay and wouldn't change anything.
Comment from Hotel Management
26-Jun-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and the breakfast variety to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland, ME

Excellent location, steps away from the old city.

Posted 24-Jun-2017
We stayed here June 8th-14th and loved it! Great customer service. Good breakfast variety. Prime location!!! Steps away from the old city and best restaurants. Tourist agents across the street selling guided kayaking tours, Elephite island tour, Montenegro trips, cable car ride, dune buggy tours with killer views. We did all of those and were thrilled with the experience. The hotel isn't modern, rather traditional classic decor. It offers a comfortable room and amenities such as indoor pool, gym, terrace, onsite restaurant. Location is the best part about this hotel.
Comment from Hotel Management
26-Jun-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel, breakfast experience, accommodation facilities and other hotel facilities to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from washington dc

Poor communication

Posted 06-Jun-2017
Tried to change reservation but no one picked up the phone! Fortunately Expedia stepped in and kept calling but even they had difficulties getting anyone to respond.
Comment from Hotel Management
10-Jun-2017 by Doris , Hotel Management
Dear Guest, We apologize we were not able to provide you with the quality of service you deserve. This is indeed uncharacteristic of our hotel and staff, as we are always looking for ways to excell in customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from u.k,

Nice hotel central close to all amnesty

Posted 03-Jun-2017
Pros: The locashion and the staff
Cons: Rooms to be up grade
Location: Old town cable cars restaurant
Excellent and number one the staff are very helpful and the location is brilliant
Comment from Hotel Management
10-Jun-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and the helpfulness of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Posted 23-May-2017
Pros: Great position and extremely friendly, pleasant and efficient staff.
Room fine but bathroom (adapted for disabled) poor as the shower flooded the whole bathroom floor when used.
Comment from Hotel Management
03-Jun-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, as well as the service of our staff to your liking. Our team members are indeed an asset to our property. I am sorry to hear you had issues when using the bathroom facilities. My apologies. Please note this is not a standard at our hotel. Our Executive Team will review your comments to ensure they are used to enhance future guest's experience. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris MisicOperations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Dublin

Hilton Dubrovnik

Posted 17-May-2017
Pros: friendly helpful staff
Cons: bar menu more options would be nice
Location: Location is perfect for access to both the old walled city of Dubrovnik and the surrounding areas public transport is just a few yards away
Very well located just 100m from the old city walls but still accessible by vehicle. Staff exceptionally friendly and efficient. Concierge knowledgeable and very helpful . I would have no hesitation recommending the imperial hotel and will defiantly book this hotel when I return to the area
Comment from Hotel Management
17-May-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel to your liking. Thank you for your kind feedback in regards to the service of our staff. They are indeed a true asset to the hotel. I am sorry to hear you were not satisfied with the bar menu options. We appreciate your feedback as we use all guest experience to future enhance guest's experience. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from england

Lovely hotel good locatin

Posted 13-Apr-2017
Stayed at this hotel for our 25 th wedding anniversary. The hotel is in a great location the staff our very friendly , excellent breakfast, however we were not in the main hotel which was lovely,we were across the path in an additional part of the hotel which was ok but would of preferred to of been in main . But wasn't in room long so was ok thoroughly enjoyed our stay
Comment from Hotel Management
15-Apr-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and service of our staff to your liking. I am sorry to hear you did not enjoy the accommodation facilities in our private Villa. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Great hotel very near Old Town (Pile Gate)

Posted 07-Apr-2017
My husband and I stayed at Hilton Imperial for 7 days. The location is great and the views from our room were fantastic. The staff were very helpful and accommodating. Couldn't recommend it enough!
Comment from Hotel Management
08-Apr-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel, accommodation facilities and the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great all-round hotel

Posted 07-Apr-2017
Ideally positioned just by the Pile Gate entrance to the Old City, this hotel has great staff and great facilities - and great food too. We were there for three nights and four days and experienced nothing but smiles and helpfulness. Highly recommended.
Comment from Hotel Management
08-Apr-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, our facilities and the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from wiltshire

great location

Posted 28-Mar-2017
Pros: The close proximity to the Old Town
Cons: More tea and coffee plus extra pillows
Location: A short walk to the town walls and Resturants. Also easy to walk to the cable car. Well worth a visit. Local buses easy to use and close by the hotel
The hotel was very well situated for easy access to the Old town. The staff were very friendly and helpful. Great breakfast choice. A nice touch having chocolates on the pillow. Tea and milk a bit on the lean side only 2 bags each day. Had to ask each evening for more. A very quiet hotel even though there was lots of Japanese staying. They tended to go to breakfast before 8am so no problem finding a table. A good size comfortable room. Pillows were a tad too soft for our liking but bed very comfortable. Would stay here again if we ever came back. Didn't use the Resturant in the hotel or the swimming pool so can't comment on them.
Comment from Hotel Management
03-Apr-2017 by Mia, Marketing Executive, Hotel Management
Dear Guest, Thank you for your kind review. We are very happy to read that you were satisfied with your stay. We hope we will have the opportunity to welcome you back to our property.