Ratings based on 1,105 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Monroe Twp.,NJ

Excellent Location

Posted 05-Aug-2017
We stayed at the Hilton for 3 nights.The location is absolutely wonderful if you want to be right outside the Old City.It was crowded as this is their high season but we have a 10 year old who doesn't like to do much walking so we picked this hotel/location specifically for the short walk in/ out of the Old City.We were able to walk to Banje Beach as the pool is indoors only. The staff were extremely friendly & very helpful.We had arranged for a car & driver through the hotel to take was to the highest point in Dubrovnik as I was afraid to go by cable car. Ivan was wonderful. The hotel is the oldest in Dubrovnik & is kept very well & was very clean. The breakfast was very good as well.
Comment from Hotel Management
07-Aug-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, our accommodation facilities and its cleanliness, and especially the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from South Dakota

Great location

Posted 30-Jul-2017
Hotel is located just a few minutes outside the pile gate. Easy for walking the walls of the city and many tour companies pick up from here. Hotel staff is friendly and accommodating. The gym has nice equipment but is always very busy. The massage I had in the spa is one of the best I've ever had. The breakfast buffet is very good as well.
Comment from Hotel Management
07-Aug-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, our health club facility and the breakfast experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Better to Book Directly with Hotel

Posted 04-Jul-2017
This is a wonderful hotel, located close to city gates with beautiful facilities, the best staff and top notch breakfast. My only mistake was to book with Expedia. I was trying to get an Executive room, and Expedia staff assured me this was the case. However, when I arrived I was given a smaller standard room on a low level and without a view. The second room I had booked directly with Hilton at a lower price was one of the best rooms I have ever had.
Comment from Hotel Management
09-Jul-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found your stay with us enjoyable, as well as the breakfast experience and the service of our staff in particular to your liking. I am sorry to hear you were not satisfied with the first room allocated. I do hope it has not diminished the overall experience of your stay with us. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Posted 24-Jun-2017
Beautiful hotel in a great location. Breakfast is included and was quite extensive - not just continental breakfast but also eggs and bacon. Overall very pleasant stay and wouldn't change anything.
Comment from Hotel Management
26-Jun-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and the breakfast variety to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland, ME

Excellent location, steps away from the old city.

Posted 24-Jun-2017
We stayed here June 8th-14th and loved it! Great customer service. Good breakfast variety. Prime location!!! Steps away from the old city and best restaurants. Tourist agents across the street selling guided kayaking tours, Elephite island tour, Montenegro trips, cable car ride, dune buggy tours with killer views. We did all of those and were thrilled with the experience. The hotel isn't modern, rather traditional classic decor. It offers a comfortable room and amenities such as indoor pool, gym, terrace, onsite restaurant. Location is the best part about this hotel.
Comment from Hotel Management
26-Jun-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel, breakfast experience, accommodation facilities and other hotel facilities to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from washington dc

Poor communication

Posted 06-Jun-2017
Tried to change reservation but no one picked up the phone! Fortunately Expedia stepped in and kept calling but even they had difficulties getting anyone to respond.
Comment from Hotel Management
10-Jun-2017 by Doris , Hotel Management
Dear Guest, We apologize we were not able to provide you with the quality of service you deserve. This is indeed uncharacteristic of our hotel and staff, as we are always looking for ways to excell in customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from u.k,

Nice hotel central close to all amnesty

Posted 03-Jun-2017
Pros: The locashion and the staff
Cons: Rooms to be up grade
Location: Old town cable cars restaurant
Excellent and number one the staff are very helpful and the location is brilliant
Comment from Hotel Management
10-Jun-2017 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and the helpfulness of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Posted 23-May-2017
Pros: Great position and extremely friendly, pleasant and efficient staff.
Room fine but bathroom (adapted for disabled) poor as the shower flooded the whole bathroom floor when used.
Comment from Hotel Management
03-Jun-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, as well as the service of our staff to your liking. Our team members are indeed an asset to our property. I am sorry to hear you had issues when using the bathroom facilities. My apologies. Please note this is not a standard at our hotel. Our Executive Team will review your comments to ensure they are used to enhance future guest's experience. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris MisicOperations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Dublin

Hilton Dubrovnik

Posted 17-May-2017
Pros: friendly helpful staff
Cons: bar menu more options would be nice
Location: Location is perfect for access to both the old walled city of Dubrovnik and the surrounding areas public transport is just a few yards away
Very well located just 100m from the old city walls but still accessible by vehicle. Staff exceptionally friendly and efficient. Concierge knowledgeable and very helpful . I would have no hesitation recommending the imperial hotel and will defiantly book this hotel when I return to the area
Comment from Hotel Management
17-May-2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel to your liking. Thank you for your kind feedback in regards to the service of our staff. They are indeed a true asset to the hotel. I am sorry to hear you were not satisfied with the bar menu options. We appreciate your feedback as we use all guest experience to future enhance guest's experience. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
by Ray

Perfect Place o Stay.

Posted 30-Apr-2017 on Hotels
First of all the Hilton Imperial was first class. The service was immaculate and the breakfasts were excellent. We can thoroughly recommend this hotel. Even its situation close to the Old City was perfect.
Comment from Hotel Management
17-May-2017
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel to your liking. Thank you for your nice feedback in regards to the service of our staff. They are indeed a true asset to the hotel. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager