Ratings based on 945 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Maria Capua Vetere

Long Weekend in Dublin

Posted 28-Jun-2017
Pros: Well located, upscale and not far off of a trolley car stop (if desired).
Cons: The A/C unit could not be adjusted so we had to open the window for the room to cool off as it felt stuffy inside. Ultimately minor though.
Location: A block away from a major tourists strip.
Spent 4 days/3 nights in Dublin mainly for a concert at Aviva Stadium. The hotel was well centrally located between city center and the stadium. My wife and I do not mind walking so no transportation was needed to get to the stadium or to the Guinness Storehouse, both of which were quite decent walks but we ended up in some pretty cool pubs along the way. If you plan on staying solely in city center there are likely better located hotels, but the people watching and finding things along the way by walking were top notch!
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland, D.C. area

NIce service and close to everything.

Posted 27-Jun-2017
Pros: Service.
Location: Close to many attractions.
They have a contract with the car service, so when it came time to go the airport, the car service comes 10 minutes early so there are no worries of making a flight. The location makes it easy to get to sights of importance to the city.
Comment from Hotel Management
27-Jun-2017 by JT, Hotel Management
Dear Bob and Merci, Thank you for your kind review. We aim to please our guests and are delighted that the service we provided was to your liking. Greetings Stephens Green Hotel Team
2 out of 5
by A verified traveller

Posted 24-Jun-2017
Poor temperature control in room (unable to change thermostat). Not attended to by staff despite numerous requests. Bare minimum room facilities. Poor television. Room not attended daily. Very expensive (unjustifiably so) for what was on offer. Would not stay in this group of hotels ever again.
Comment from Hotel Management
26-Jun-2017 by JT, Hotel Management
Dear Guest, Thank you for your review. We will look into the comments provided so that we will be able to improve on our services provided. Greetings The Stephens Green Hotel Team
3 out of 5
by A verified traveller from Seattle

Posted 14-Jun-2017
Pros: This hotel is close to many attractions, next to Stephen's Green and public transport.
Cons: This was our third stay but the hotel is getting a bit shabby, it was noisy inside from the other guests, and the daily room cleaning was sporadic.
Location: Location is nice with parks, shopping, attractions, public transport, and eating/entertainment steps away.
We were visiting relatives so stayed 14 days. We had access to everything we needed but the hotel feels run down a bit. The bar/restaurant had limited selections. Room cleaning was overlooked a couple of days and when done was not always good. The staff was friendly, there was a US electrical plug in the room, and the room was large.
Comment from Hotel Management
19-Jun-2017 by JT, Hotel Management
Dear Holly, Thank you very much for taking the time to review the hotel. I have taken your comments on board and will discuss them with the various departments in the hotel to ensure we can improve on our services provided. Kind regards Jonas
3 out of 5
Recommended
for Everyone
by A verified traveller

Functional and comfortable

Posted 24-May-2017
The pillows were the worst aspect of our stay. Very very thin. The bed was big and comfortable. Staff were very helpful and it's in a good location
Comment from Hotel Management
24-May-2017 by JT, Hotel Management
Dear Clare, Thank you very much for reviewing the Stephens Green Hotel. My sincerest apologies that pillows in your room werent good. Delighted that the rest of you stay was good. Greetings Jonas
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect.

Posted 22-May-2017
Pros: Clean and great location
Cons: Menu at restaurant not super appealing
Location: Walk to all the great spots in Dublin
Comfy clean great location! Staff very friendly- of course! its Ireland!
Comment from Hotel Management
23-May-2017 by JT, Hotel Management
Dear Guest, Thank you for reviewing the Stephens Green Hotel. Delighted that you enjoyed the hotel, staff and its location. With regards to the menu we are in the process of changing this so hope that when you return you will enjoy that as well. Greetings Jonas
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 15-May-2017
Had an issue with noisy neighbours, not the hotels fault but the hotel were fantastic and sorted straight away. Lovely quiet room given.
Comment from Hotel Management
17-May-2017 by JT, Hotel Management
Dear Guest, Delighted we were able to assist with providing you a quiet room for a great night sleep. Greetings Jonas
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Great location

Posted 14-May-2017
Nice hotel. Poor service at breakfast. For some reason they now also serve breakfast in the bar area. It was so much better when in the dining area. It's not attractive eating breakfast looking at beer taps and smelling porter.
Comment from Hotel Management
15-May-2017 by JT, Hotel Management
Dear Corgan, Thank you very much for your review. Indeed the location of the hotel is in a wonderful location with Stephens Green on its doorstep. I have taken your comments on board regarding breakfast and have addressed them with my Food and Beverage team. We hope to welcome you back soon. Greetings Jonas
3 out of 5
by A verified traveller

Needs to be update

Posted 11-May-2017
Pros: Location, staff
Cons: Updated and clean
Great location, but needs updating and better cleaning of rooms and bathroom.
Comment from Hotel Management
12-May-2017 by JT, Hotel Management
Dear Guest, Thank you very much for reviewing the hotel. Indeed our location and staff are great. We have taken your comments on board regarding the updates and are taking them under consideration. Greetings Jonas
4 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Posted 08-May-2017
Great Breakfast. Beds not so comfortable way to hard nd view of a wall. Staff friendly. Breakfast was best I've had except the Intercontinental in Hong Kong.
Comment from Hotel Management
09-May-2017 by JT, Hotel Management
Dear Frank, Thank you very much for your review delighted you rated our breakfast among the best in the world! Sorry to hear the beds were not your liking. Hope to welcome you back soon. Greetings Jonas