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Reviews of Holiday Inn Express & Suites Dublin, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Dublin, an IHG Hotel
2192 US Highway 441, Dublin, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 408 reviews" "
Rating 8 - Good. 123 out of 408 reviews" "
Rating 6 - Okay. 23 out of 408 reviews" "
Rating 4 - Poor. 12 out of 408 reviews" "
Rating 2 - Terrible. 16 out of 408 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cristy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Clean Room. Comfortable King Bed. Room Size was larger thsn normal.
Stayed 1 night in Feb 2024
Response from Austin Clark, Front Office Manager. on 19 Mar 2024
Thank you very much for the time you took to leave us a review. Your feedback is greatly appreciated, as that we use it to continue to improve our brand. We are very happy to hear that you enjoyed your stay with us. We will share your comments with the team who I am certain will be further inspired to continue to provide the same excellent service for all of our guests.

8/10 Good

Garren

Stayed 1 night in Mar 2024

10/10 Excellent

SEHOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Austin Clark, Front Desk Agent. on 27 Feb 2024
We are very excited to hear that you were fully satisfied with your stay! We will pass this information along to the team who I am sure will be moved by your warm words of encouragement. We hope to serve you again at the Holiday Inn here in Dublin, Ga

8/10 Good

Mario

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Gm on 29 Feb 2024
Thank you for your positive review

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is conveniently located right off the highway, which makes this location ideal for business. The breakfast served is also good. The only complaint is that the bathrooms in the rooms are dated. The beds are surprisingly comfortable and clean.
Stayed 1 night in Feb 2024
Response from Austin Clark, Front Desk Agent. on 20 Feb 2024
We are very pleased with to hear of your satisfaction of your stay with our hotel! We do apologize for the appearance of our bathrooms, and we assure you that we will take the time to analyze and fix the problem. We hope to better serve you again in the future!

10/10 Excellent

Tina

Stayed 1 night in Feb 2024
Response from Austin Clark, Front Desk Agent. on 26 Mar 2024
Thank you very much for your kind review. Your feedback is exceptionally important to us. We use it to constantly improve our brand and service. We will pass on your warm words of encouragement to our team who I am certain will be further inspired to provide the same exceptional service to all of our guests. We hope to serve you again in the near future.

10/10 Excellent

Melissa

Bed was comfortable. Clean rooms
Stayed 2 nights in Jan 2024
Response from Austin Clark, Front Desk Agent. on 16 Feb 2024
Thank you very much for your your kind review! We are very happy to hear that you were satisfied fully with your stay with us! I will share your feedback with our team who I am certain will be encouraged by your warm words.

10/10 Excellent

Chung hsin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very impressive.
Stayed 1 night in Jan 2024
Response from Austin Clark, Front Desk Agent. on 16 Feb 2024
Thank you very much for your your kind review! We are very happy to hear that you were satisfied fully with your stay with us! I will share your feedback with our team who I am certain will be encouraged by your warm words.

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great for our needs
Stayed 2 nights in Jan 2024
Response from Austin Clark, Front Desk Agent. on 16 Feb 2024
Thank you very much for your your kind review! We are very happy to hear that you were satisfied fully with your stay with us! I will share your feedback with our team who I am certain will be encouraged by your warm words.

10/10 Excellent

Earl

Stayed 2 nights in Dec 2023
Response from Austin Clark, Front Desk Agent. on 16 Feb 2024
Thank you very much for your your kind review! We are very happy to hear that you were satisfied fully with your stay with us! I will share your feedback with our team who I am certain will be encouraged by your warm words.

10/10 Excellent

Yolanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Austin Clark, Front Desk Agent. on 16 Feb 2024
Thank you very much for your your kind review! We are very happy to hear that you were satisfied fully with your stay with us! I will share your feedback with our team who I am certain will be encouraged by your warm words.

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from Austin Clark, Front Desk Agent. on 16 Feb 2024
Thank you very much for your your kind review! We are very happy to hear that you were satisfied fully with your stay with us! I will share your feedback with our team who I am certain will be encouraged by your warm words.

10/10 Excellent

Sheila

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Austin Clark, Front Desk Agent. on 16 Feb 2024
Thank you very much for your your kind review! We are very happy to hear that you were satisfied fully with your stay with us! I will share your feedback with our team who I am certain will be encouraged by your warm words.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Orlanzo, Charlotte

Stayed 2 nights in Nov 2023

4/10 Poor

Roseann

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Hal

Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but comfortable
We use Holiday Inns quite a bit when on our travels and on the whole they provide a no frills comfortable stay. The main thing that drives my wife mad is the very cheap quality cutlery they provide at breakfast. The knives usually snap while you try to butter you toast!
Stayed 1 night in Oct 2023

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sharlyn

Liked: Cleanliness
Very courteous
Stayed 2 nights in Sep 2023
Response from HEC on 2 Oct 2023
Thank you for providing the positive review of this property. We look forward to your return visit.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from HEC on 2 Oct 2023
Thank you for providing the positive review of this property. We look forward to your return visit.

8/10 Good

JMarcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from HEC on 2 Oct 2023
Thank you for providing the positive review of this property. We look forward to your return visit.

8/10 Good

TALITA R

Stayed 1 night in Sep 2023
Response from HEC on 2 Oct 2023
Thank you for providing the positive review of this property. We look forward to your return visit.

10/10 Excellent

MARIE, ELLENWOOD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and professional. The room was very clean and we were allowed to do an early check in.
Response from Operations Manager on 6 Sept 2023
We appreciate your positive review and look forward to your return visit.

2/10 Terrible

Niki

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Had my infant in the room, let her walk around, discovered her socks were soaked without going in the bathroom. Carpet was soaked by the A/C unit. Mold everywhere. Room smelled awful. Carpet was cut up by ac unit, this was an ongoing issue in that room. James was less than helpful when trying to rectify the situation. He told me I could leave so I did. I’m so glad I did because the next Holiday Inn I went to was fantastic!!!! This place needs some work!
Stayed 4 nights in Aug 2023

10/10 Excellent

MARIE, ELLENWOOD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at check in was excellent. The room was very clean and smelled good. Would definitely stay here again if needed. I booked the wrong night and the hotel was very accommodating.
Stayed 1 night in Aug 2023
Response from Operations Manager on 6 Sept 2023
We appreciate your positive review and look forward to your return visit.

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Operations Manager on 6 Sept 2023
We appreciate your positive review and look forward to your return visit.

10/10 Excellent

Harold

Liked: Cleanliness
Great overall
Stayed 1 night in Aug 2023
Response from Operations Manager on 6 Sept 2023
We appreciate your positive review and look forward to your return visit.

6/10 Okay

Rudy

Stayed 1 night in Jul 2023
Response from Operations Manager on 6 Sept 2023
I apologize that we failed to exceed your expectations during your stay. We ALWAYS strive to make sure every guest leaves with feeling that they had a wonderful visit. Obviously, in your case we failed to achieve this goal. I hope that if you are in Dublin, Ga again you will give us another opportunity.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Operations Manager on 6 Sept 2023
We appreciate your positive review and look forward to your return visit.

2/10 Terrible

Nicholas

Travelled with family and small children
Disliked: Staff & service
Not accommodating
Stayed 1 night in Jul 2023
Response from Operations Manager on 6 Sept 2023
I apologize that we failed to exceed your expectations during your stay. We ALWAYS strive to make sure every guest leaves with feeling that they had a wonderful visit. Obviously, in your case we failed to achieve this goal. I hope that if you are in Dublin, Ga again you will give us another opportunity.

8/10 Good

Donna, Atlanta

Stayed 2 nights in Jul 2023
Response from Operations Manager on 6 Sept 2023
We appreciate your patronage and hope that if you are in Dublin, Ga. in the future you will stay with us again.

6/10 Okay

TeQuilla

Business traveller
Stayed 1 night in Jul 2023
Response from Operations Manager on 6 Sept 2023
I apologize that we failed to exceed your expectations during your stay. We ALWAYS strive to make sure every guest leaves with feeling that they had a wonderful visit. Obviously, in your case we failed to achieve this goal. I hope that if you are in Dublin, Ga again you will give us another opportunity.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but needs pool work
Stayed 2 nights in Jul 2023
Response from Operations Manager on 6 Sept 2023
We appreciate your positive review and look forward to your return visit.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good rate
Stayed 1 night in Jul 2023

8/10 Good

Arathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Celesa

Travelled with family and small children, Business traveller
Liked: Staff & service
The room was clean but the tv didn’t work nor the phone in the room.
Stayed 1 night in Jul 2023

10/10 Excellent

Dorathy, Austin

Stayed 1 night in Jul 2023

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

David T.

Liked: Cleanliness, staff & service, property conditions & facilities
Close too baseball park
Stayed 1 night in Jun 2023

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in and close to many restaurants. Bathrooms have liquid soap, shampoo, and conditioner available.
Stayed 1 night in Jun 2023

10/10 Excellent

Clifton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2023

10/10 Excellent

Tammy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff. Room was obviously just cleaned before we got there and was fresh smelling. Comfy bed and we appreciated the freezer in the mini fridge.
Stayed 1 night in May 2023

8/10 Good

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were comfortable and it was quiet. There was a dirty washcloth hanging on the shower rod from previous guests. Toilet paper was the thinnest I’ve ever see. Most of the equipment in the fitness room just didn’t work.
Stayed 1 night in May 2023

10/10 Excellent

Kevin

Stayed 1 night in May 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay very much it was excellent with no problems
Stayed 2 nights in May 2023

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Evelyn, St Simons Island

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Very efficient and helpful staff.
Stayed 1 night in May 2023
Response from HEC on 16 May 2023
Thank you for providing the positive review of this property. We look forward to your return visit.