Bit of drama on check in about a €50 deposit in case I damage the room. Makes little sense for a supposedly 5 star Hotel at ~€300/night.
Having a foreign debit card would mean paying €20 in bank fees and commissions to meet this requirement. Explained to manager but she still insisted on €50 cash which, honestly, seems a little bit of a cheap move for a hotel that positions itself in the higher bracket of hoteliers. It somehow implies that the guest might run out on the bill. There isn’t even a minibar - just an empty fridge..
I ordered room service. I then got a call back a minute later to take it again as she had forgotten. Fine, no problem, but then after confirming it twice, I get my order less two items I had ordered but with the bill for all of them and cold food.
I called room service again and ordered a different item. The French gentleman handled it very well apologising for the error. All in all, a little sloppy for a 5 star hotel.
I was in room 104 next to the lifts. It was noisy outside every time a door opened and slammed shut. If it was a simple guesthouse, I could understand but a little surprising given where we were.
The coffee machine had pods but no milk anywhere in the room. Odd.
I was glad to be leaving and really just felt like the reception needs some training in customer service.