Ratings based on 1,506 Verified Reviews

4.2 out of 5
80% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 19-Jun-2018
The room was not what was expected according to the picture online. Our room was quite a distance from the elevator as the building is large. The room was mediocre for the price and in comparison to King Standards I have experienced from other hotels. The staff were short and seem distracted with their own social time. The bar glasses all had a lipstick residue on them. Bar staff was not friendly either.
Comment from Hotel Management
21-Jun-2018 by CSM Daniel, Hotel Management
Dear Guest , Just messaging you back to say thank you for your time spent reviewing our Hotel and thank you for your scoring you gave while filling out the review. I have passed your feedback to the Bar Manager and also to the Front Office Manager to review the staff / customer interaction and to asses the standards of service also. Hopefully on your next visit to us we can try and make your experience a 5-star one. We are very grateful for the scoring and feedback, thank you once again, Kindest Regards Daniel O' Connor Customer Service Manager
4 out of 5
by a verified traveller

Posted 19-Jun-2018
Nice hotel - clean. only negative - room very small, as we had one double and one twin bed in room. For three people space was very limited. Other than that, lovely hotel, accommodating staff. Good location - handy to buses, taxis, and in a nice safe location. We didn't eat much at the hotel, as like most of Dublin, prices were horrendous.
Comment from Hotel Management
21-Jun-2018 by CSM Daniel, Hotel Management
Hello Liza, Just touching base with you to say thank you so much for your very kind score for the Hotel and to say we hope to see you back again someday soon. Thank you for your custom. Kind Regards, Daniel O' Connor Customer Service Manager
4 out of 5
by a verified traveller from England

Posted 19-Jun-2018
Very good hotel but there are some issue. Given the price to stay here (about €500 for 3 nights over a weekend bed only) €13 per night for parking and no biscuits in the room was a bit mean. At this price I would have expected both thrown in. Hotel staff helpful and good location.
Comment from Hotel Management
21-Jun-2018 by CSM Daniel, Hotel Management
Hello Ade, Just messaging you back to say thank you for your time spent reviewing our Hotel and a special thank you for your kind scoring you gave while filling out the review. I know that some guests do express dissatisfaction with our parking arrangements and we do appreciate the feedback, we try to stay competitive with our rates with the limited parking facilities we have to offer. Hopefully on your next visit to us we can try and make your experience a 5-star one. We are very grateful for the scoring and feedback, thank you once again, Kindest Regards Daniel O' Connor Customer Service Manager
5 out of 5
by a verified traveller

Posted 16-Jun-2018
Lovely stay, 15-20mins walk to Grafton Street, the last part through the beautiful St Stevens Park. Breakfast wonderful
Comment from Hotel Management
16-Jun-2018 by CSM Daniel, Hotel Management
Hello Marg, Just wanted to send a brief thank you for your custom and also your lovely review you gave the Clayton Hotel Burlington Road. We look forward to welcoming you back again soon. Kind Regards Daniel O' Connor Customer Service Manager
5 out of 5
by a verified traveller

Posted 11-Jun-2018
We had a smooth stay and did not have any issues. Rooms could be a little more updated to the times
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 10-Jun-2018
The staff was very helpful and polite. Our room was a good size and very clean.
Comment from Hotel Management
10-Jun-2018 by CSM Daniel, Hotel Management
Dear Guest, Very pleased to read that your overall experience and stay was one of such high standard going on the scoring you gave the Clayton Hotel Burlington Road to which we are very grateful. Thank you for your kind review and feedback, we hope to welcome you back to us again very soon. Kind Regards Daniel O' Connor Customer Service Manager
4 out of 5
by a verified traveller

Posted 09-Jun-2018
This was my second stay at this location - last time was 9 years ago. I like the location and the upgrades that have taken place in the hotel.
Comment from Hotel Management
10-Jun-2018 by CSM Daniel, Hotel Management
Dear Guest, Just wanted to send a brief thank you for your custom and also your lovely review you gave the Clayton Hotel Burlington Road. We look forward to welcoming you back again soon. Kind Regards Daniel O' Connor Customer Service Manager
4 out of 5
Recommended
for Everyone
by a verified traveller from Hong Kong

Posted 07-Jun-2018
Reasonably good stay experience in this, including hotel staff and the facilities. The location is a bit off the city core.
Comment from Hotel Management
14-Jun-2018 by CSM Daniel, Hotel Management
Hello Celina, Thank you for your very kind review and score you awarded us here at the Clayton Hotel Burlington Road, we are very happy to read that you enjoyed your stay. We look forward to welcoming you back to us soon. Kind Regards Daniel O' Connor Customer Service Manager
4 out of 5
Recommended
for Everyone
by a verified traveller from Tennessee

Posted 07-Jun-2018
reasonable walking distance to things to do - comfortable beds, good shower. Overall good experience.
Comment from Hotel Management
10-Jun-2018 by CSM Daniel, Hotel Management
Hello Dot, Just messaging you back briefly to say big thanks for the tremendous score you awarded the team and property here at the Clayton Hotel Burlington road. We are really happy that you enjoyed your stay. Hope to see you back with us again soon. Kindest Regards Daniel O' Connor Customer Service Manager
5 out of 5
Recommended
for Everyone
by a verified traveller

Very nice hotel

Posted 06-Jun-2018
My husband, mom, sister and I stayed one night here and it was excellent. Very nice rooms, friendly staff, nice restaurant/bar. Exceptional place. Would highly recommend to anyone.
Comment from Hotel Management
10-Jun-2018 by CSM Daniel, Hotel Management
Dear Guest, Just messaging you back to say thank you for your time, extremely kind scoring and comments you gave while filling out your review It is really satisfying to know our team at the Clayton Hotel Burlington Road is doing a good job in so many areas and honestly really excited to pass the comments to the other team members at the next meeting. We are very grateful for the review, thank you once again and we all here hope to see you again someday soon. Kindest Regards Daniel O' Connor Customer Service Manager