Exterior

Reviews of Oaks Liwa Heights Suites

3 out of 5
Oaks Liwa Heights Suites
Jumeirah Lake Towers, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 83 out of 196 reviews" "
Rating 8 - Good. 82 out of 196 reviews" "
Rating 6 - Okay. 16 out of 196 reviews" "
Rating 4 - Poor. 4 out of 196 reviews" "
Rating 2 - Terrible. 11 out of 196 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julia, Raleigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, large, and comfortable. Very responsive to requests. A really nice cafe that had a delicious menu for breakfast, lunch and dinner. We were very comfortable here.
Stayed 4 nights in Dec 2023
Response from Jijesh on 9 Jan 2024
Dear Ms. Julia, Greetings from Oaks Liwa Heights, thank you for sharing feedback on your recent stay. We're delighted to hear you enjoyed your visit. Your positive review greatly motivates our team, and we've shared your comments with the team. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcoming you back soon to further enhance your experience. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best RegardsJijesh VenugopalHotel Manager

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful. Housekeeping was well done . I really enjoyed my stay there
Stayed 14 nights in Dec 2023
Response from Jijesh on 3 Jan 2024
Dear Mr. Albert,Greetings from Oaks Liwa Heights, thank you for sharing feedback on your recent stay. We're delighted to hear you enjoyed your visit. Your positive review greatly motivates our team, and we've shared your comments with the team. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcoming you back soon to further enhance your experience. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best RegardsJijesh VenugopalHotel Manager

10/10 Excellent

fahad

Stayed 1 night in Nov 2023
Response from Jijesh on 3 Jan 2024
Dear Mr. Fahad,Greetings from Oaks Liwa Heights, thank you for sharing feedback on your recent stay. We're delighted to hear you enjoyed your visit. Your positive review greatly motivates our team, and we've shared your comments with the team. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcoming you back soon to further enhance your experience. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best RegardsJijesh VenugopalHotel Manager

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Its the uniqueness of the location. Everything is within walkable distance, its a very safe area and the property is extremely clean
Stayed 9 nights in Mar 2022
Response from jijesh on 18 Apr 2022
Dear Jay , Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Thank You, Jijesh Venugopal

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2022

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean property. Excellent help from the front desk. 10 minute walk to the subway. Very clean and nice rooms. Nice property. We thoroughly enjoyed staying at this location.
Stayed 8 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Excellent big apartments with good service in JLT. Wifi was not that good
Stayed 7 nights in Feb 2021
Response from Siva Ram P on 16 Mar 2021
Dear Guest Thank you for your feedback. We have taken note of your comment with regards to the WiFi and have raised it for the attention of our IT Department to address as may be required. We are however glad to read that you like our rooms and the service provided by our team. We hope to welcome you again soon.

4/10 Poor

vivek

Business traveller
Liked: Cleanliness, room comfort
The location uploaded on hotels.com is wrong
The location is few kilometres away from the one shown in map it's in W cluster not C cluster rest apartment is clean the people are OK rest good
Stayed 5 nights in Feb 2021
Response from Siva Ram P on 16 Mar 2021
Dear vivek We have noted your comment about the location map. We are however glad to read that you enjoyed your stay. Thank you for your feedback.

2/10 Terrible

Alex

Stayed 2 nights in Jan 2021
Response from Siva Ram P on 16 Mar 2021
Dear Alex Our entire team is extremely committed to provide you the perfect stay experience and we do apologize if we have not met your expectations. We would be happy to welcome your suggestions for improvement so we can continue to offer a well-balanced value for your money. Please do let us know how we can serve you better. We hope to welcome you again soon.

8/10 Good

Raja

Travelled with family
Liked: Cleanliness, room comfort
It was amazing experience staying in Oaks Liwa heights with my family all of us enjoyed the stay.
Stayed 1 night in Nov 2020

10/10 Excellent

Rajesh Perumal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious one bedroom apartment at this hotel with Balcony. Well furnished and nearly maintained. Location is a huge plus too. Close by to Metro and also in the heart of Jumeirah Business Area. Excellent service from staff especially at the front desk and house keeping Dept. Overall a fine place to stay. Will most certainly stay here again
Stayed 10 nights in Dec 2019

10/10 Excellent

Hank, Frisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Jumeriah business center. Good restaurants located close by.
Stayed 2 nights in Sep 2019
Response from Avani Deira Dubai on 4 Oct 2019
Dear Hank We are pleased to learn you have enjoyed your stay with us and appreciate the small details that make all the difference. Thank you for your contribution, we hope to welcome you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and friendly. It was also close to places to eat
Stayed 8 nights in Jul 2019
Response from Avani Deira Hotel on 11 Aug 2019
Dear Guest We are pleased to learn you have enjoyed your stay with us and appreciate the small details that make all the difference. Thank you for your contribution, we hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Oaks Liwa Heights Dubai on 16 May 2019
Dear Guest We are pleased to learn you have enjoyed your stay with us and appreciate the small details that make all the difference. Thank you for your contribution, we hope to welcome you again soon.

2/10 Terrible

Verified traveller

Stayed 4 nights in Apr 2019
Response from Oaks Liwa Heights on 8 Apr 2019
Dear Guest Our entire team is extremely committed to provide you the perfect stay experience and we do apologize if we have not met your expectations. We would be happy to welcome your suggestions for improvement so we can continue to offer a well-balanced value for your money. Please do let us know how we can serve you better. We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019
Response from Oaks Liwa Heights on 8 Apr 2019
Dear Guest Thank you for taking the time to rate us on Expedia.com. We hope to welcome you again soon.

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Oaks Liwa Heights on 8 Apr 2019
Dear Praveen Thank you for taking the time to rate us on Hotels.com. We hope to welcome you again soon.

8/10 Good

Herna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Definite stay
The room was huge & clean. So far nothing to complain. Convenient to find food & other supplies. Cool breeze in the morning & night.
Stayed 5 nights in Feb 2019
Response from Oaks Liwa Heights on 8 Apr 2019
Dear Herna We are pleased to learn you have enjoyed your stay with us and appreciate the small details that make all the difference. Thank you for your contribution, we hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property. Very nice. Will definitely be back again many times
Stayed 6 nights in Nov 2018
Response from Siva on 9 Dec 2018
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oaks Liwa JLT
Brilliant apartment hotel in convenient location
Stayed 1 night in Nov 2018
Response from Siva on 27 Nov 2018
Dear Tom, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

8/10 Good

Mary Linnane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Siva on 13 Nov 2018
Dear Mary, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.. fab for couple with kids
..Great access to downtown amenities... Helpful reception and concierge staff... Challenging to find one's way around to local restaurants/ shops by foot. Google maps not always accurate. A 'local amenities" guide map would be useful at check-in...
Stayed 2 nights in Oct 2018
Response from Jijesh on 21 Oct 2018
Dear Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Jijesh Venugopal Hotel Manager

8/10 Good

Menna, Kuwait

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018
Response from Siva on 20 Jun 2018
Dear Menna, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

2/10 Terrible

Anas

Disliked: Staff & service
Bad Experince
It surprised me that the hotel ask to pay rent an advance and at the same time ask for deposit. I never experience such thing.
Stayed 1 night in Jun 2018
Response from Siva on 9 Jun 2018
Dear Anas, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We assure you that we have taken note of your concern to improve our service. We sincerely regret the reported inconvenience and request you to consider this as an aberration to our hotel's service standards. We sincerely hope you will agree to visit us again. Kind regards, Siva Ram Putta Area General Manager

10/10 Excellent

Richard, Bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate and awesome value.
A very warm welcome at this amazing apartment hotel. They allowed me to check in early which is always very welcome particularly as it was on the Royal Wedding Day, in the UK so I was able to watch everything on the TV. The apartment (1603) was beautifully appointed with plenty of space and comfort. Beautiful bathroom, beautiful bedroom (large bed) and very well insulated from noise outside. There is a nice swimming pool downstairs as well as a squash court. Well appointed gymnasium. The staff were so polite and helpful whenever needed. I put this hotel through expedia and it was an absolute bargain.no hesitation in recommending this place to other travellers and will certainly be here again myself in the future.
Stayed 6 nights in May 2018
Response from Siva on 3 Jun 2018
Dear Richard, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment hotel
This place was fantastic. Nice, clean, and comfortable. Excellent beds and great location that is away from the hustle and traffic on the beach. I'll definitely be coming back again.
Stayed 7 nights in May 2018
Response from Jijesh on 28 May 2018
Dear Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Jijesh Venugopal Hotel Manager

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
Warm welcome and great friendly staff. Beautiful large apartment kept spotlessly clean every day. We asked for a a couple of kitchen utensils and more hangers and they obliged happily. Would definitely recommend and we plan to stay again. Good location too.
Stayed 11 nights in Feb 2018
Response from Siva on 6 Mar 2018
Dear Alfred, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

10/10 Excellent

Grant, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with plenty of space, good location
Good location for golf. Close to metro station for transport and the marina for restaurants.
Stayed 4 nights in Feb 2018
Response from Siva on 25 Feb 2018
Dear Grant, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and good. Worth the money. Good enough space to stay with family. Better than main stream hotels.
Stayed 3 nights in Feb 2018
Response from Siva on 25 Feb 2018
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2018
Response from Siva on 11 Feb 2018
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, excellent serviced apartment
The frigde was running on but could close the kitchen door. Overall fantastic value for money with room service, clean towels and bottled water every day. A quiet but effective air con system, comfortable bed and pillows and great location. Easy to walk to metro Damac station, one stop from Emirates Golf Club and can easily walk to the Dubai Marina through the metro complex. Would recommend Lebanos the Lebanese restaurant on site.
Stayed 8 nights in Jan 2018
Response from Siva on 5 Feb 2018
Dear Barbara, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, room comfort
Spacious and confortable hotel for a long stay
Great location, great helpful personel, good value hotel and very comfortable hotel Condition of the hotel is not the best: leaks, appliances, elevators slow.
Stayed 9 nights in Jan 2018
Response from Siva on 22 Jan 2018
Dear Guillaume, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. Please accept my sincere apology for the inconvenience caused. We at Oaks continuously strive for excellence in our product and service. Your feedback will go a long way in helping us to achieve our mission. We look forward to your continued patronage. Kind regards, Siva Ram Putta Cluster General Manager

10/10 Excellent

ahmad, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Nice staff, clean rooms, good location and overall it was great experience...
Stayed 4 nights in Dec 2017
Response from Siva on 8 Jan 2018
Dear Ahmad, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Dec 2017
Response from Jijesh on 25 Dec 2017
Dear Edward, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oaks
Hotel apartment that is located in a great area. The area is quiet but also filled with super markets and restaurants.
Stayed 4 nights in Dec 2017
Response from Jijesh on 12 Dec 2017
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
Always a pleasant place to stay!
Stayed 3 nights in Oct 2017
Response from Jijesh on 13 Nov 2017
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Cluster General Manager

10/10 Excellent

Regiane , London

Liked: Cleanliness, staff & service, room comfort
My family and I stayed at Oaks Liwa Heights Hotel for 2 weeks and we had a fantastic time. The spacious apartment was superb and the quality of the service was excellent, from the house keeping to concierge. The only down during our staying, was the fact that the area around the children's pool was not so clean. On our last day, we noticed that the corner of the outside pool and after using the showers, in the changing rooms, both areas were fluded. I am sure the hotel is aware of this problem. We definitely come back to Oaks Liwa Heights Hotel next time and also recommend to our friends.
Stayed 13 nights in Jul 2017
Response from Siva on 27 Aug 2017
Dear Regiane, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. Please accept my sincere apology for the inconvenience caused. We at Oaks continuously strive for excellence in our product and service delivery. Your feedback will go a long way in helping us to achieve our mission. We look forward to your continued patronage. Kind regards, Siva Ram Putta Area General Manager

8/10 Good

familyman, London

Liked: Cleanliness, staff & service, room comfort
Huge Family 2 bedroom Apartment
We stayed here for 7 nights with our family. We had booked a two bedroom apartment. The apartment itself is huge with lots of space nice balcony overlooking the lake. The kitchen is good sized. The staff are extremely friendly and the front of the house shift managers was really nice guy. The kitchen needs more cutlery & utilise which we had to request and were provided. They provide complementary bottles of water plus tea & coffee. The zoom super market it literally 2 minutes walk, plus Carrefour hyper market 10 minutes walk. There are plenty of shops and restaurants near by. The damac property metro station is 20 minutes walk, in a taxi 5 minutes ( taxi will cost 12 A.E.D minimum). Marina mall in 10 minutes on a taxi ( cost 15-18A.E.D). The hotel has two pools. One is the kids pool and the other is for adults. The area both are under shelter that is a plus for summer months. However, the pool area needs updating, paint and general cleaning. All in all had good stay.
Stayed 7 nights in Jun 2017
Response from Siva on 27 Jul 2017
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager

10/10 Excellent

Mekus, Detroit, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious hotel close to train.
This place was too awesome. Very very spacious. Very clean. The wifi was super fast and steady. You only need to sign in once and it will stay on until noon of your checkout day. My kids stayed in their nice pool a lot. Will definitely be back again. Definitely.
Stayed 6 nights in Jul 2017
Response from Siva on 27 Jul 2017
Dear Mekus, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager

10/10 Excellent

Nana Afriyie , united states

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , the rooms are nice and spacious
We got the 2 bedroom apartment, view was excellent, close to the metro and the Dubai marina mall ,like the fact that the rooms were huge ,with balcony,rooms are cleaned daily , they friendly and polite . We checked out June 1st ,they helped with taxi to the airport etc. it was a group trip ,our first time in Dubai also . Will always stay at oaks liwa heights whenever we visit again.
Stayed 6 nights in May 2017
Response from Siva on 4 Jun 2017
Dear Nana, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager

2/10 Terrible

Murray

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff- Rude and Unhelpful.
Really unimpressed by the staff. Rude and incredibly unhelpful. Ruined my stay.
Response from Jijesh on 23 May 2017
Dear Murray, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We assure you that we have taken note of your concern to improve our service. We sincerely regret the reported inconvenience and request you to consider this as an aberration to our hotel's service standards. We sincerely hope you will agree to visit us again. Kind regards, Siva Ram Putta Area General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Do not recommend
Nothing was operational all amenities were not available very dissappointed
Response from Jijesh on 22 May 2017
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. Please accept my sincere apology for the inconvenience caused. We at Oaks continuously strive for excellence in our product and service delivery. Your feedback will go a long way in helping us to achieve our mission. We look forward to your continued patronage. Kind regards, Siva Ram Putta Area General Manager

2/10 Terrible

m, kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities
I dont recommend it to anyone
It was an awful stay The room were tidy but not clean! You always should lock the room or the room service will barge in ( even if you hang a do not disturb sign) I asked them to clean my room when im out! I came back they didnt clean .. i think they understand the concept of cleaning differently ! ( i took one of the pillows to the balconey where we were smoking, when i asked them to clean they didnt take the pillow back which made me go straight to the balconey where the ashtray and the glasses were just there ) so i called to complain about it they were just rude and didnt do anything about it ! Also they didnt bring any new towels The service was bad ! I hated the 4 days i stayed there
Response from Siva on 17 May 2017
Dear Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We assure you that we have taken note of your concern to improve our service. We sincerely regret the reported inconvenience and request you to consider this as an aberration to our hotel's service standards. We sincerely hope you will agree to visit us again. Kind regards, Siva Ram Putta Area General Manager

2/10 Terrible

m, a

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service ever
The room was not clean! You should always lock the room otherwise room service will just barge in while you are asleep! First day they DID NOT clean the room well! The trash was dirty , i took a pillow to the balcony ! When i came back it was still there with the ashtray full ! They only tidy the bed but did not clean it! The second day they did not even bother to come and clean! And when i spoke with them about it they didnt care and were rude! I do not recommend this hotel to anyone
Response from Siva on 17 May 2017
Dear Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We assure you that we have taken note of your concern to improve our service. We sincerely regret the reported inconvenience and request you to consider this as an aberration to our hotel's service standards. We sincerely hope you will agree to visit us again. Kind regards, Siva Ram Putta Area General Manager

10/10 Excellent

Bass, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to marina but walk rather than taxi. 1.5 km
A very enjoyable stay, the rooms were excellent. No complaints at all.
Response from Siva on 17 May 2017
Dear Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager

10/10 Excellent

bulent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
14 days experience at Oaks Liwa Heights
I stayed here in a one bed room apartment for 14 days and it was like home ! My office is in Internet City therefore it was very convenient for me. The size of the room is great: a huge living room, a kitchen, a balcony with seats and table, one bed room, one bathroom and a guest toilet ! Lots of storage area for your clothes, bags, suits, shoes etc. Very clean as well. Happy that I prefered this place.
Response from Jijesh on 17 May 2017
Dear Bulent, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager

8/10 Good

Ally, Cleveland, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of space, priced great, okay location
The apartment had 1.5 baths, 1 bedroom and a full kitchen, patio, living room, and dining room area. Layout and furnishings are very nice. Prices were very low per night when I bought the package with flight via Expedia. Location is OK but there were areas we would have rather stayed at had we been more familiar with Dubai.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel friendly staff
Enjoyed my stay would definitely stay here again and recommend it to friends. Good location .

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Wonderful

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort