Ratings based on 180 Verified Reviews

4.2 out of 5
79% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

late Check In

Posted 16-Jun-2017
I was suprised as soon as i arrived. Tried to check in but they said room is not ready wait 5 min. Waited waited waited. Ending up waiting 4 hours. I checked in at 6pm!!!!!. They said the hotel is full!!!. Which is not my business. Tried to claim my money back they said it has to be through expedia. I will be waiting for your reply. You guys have to talk to them. I am a gold memeber with expedia and i request a refund or credit in the hotel or with you.
4 out of 5
by Mr. Ashraf

This traveller left a rating score only Posted 10-Apr-2017 on Hotels
3 out of 5
for Everyone
by A verified traveller from Hampshire

Quiet hotel

Posted 25-Feb-2017
The hotel is very quiet and therefore not much of a vibe in the restaurants and bars. The building sites either side woke us up each morning. The swimming pool was excellent and the cocktails from the Beach Bar were good. breakdast was very expensive for our family of 5 so self-catered each morning.
Comment from Hotel Management
24-Mar-2017 by Kempinski Palm Jumeirah, Hotel Management
Dear Darren, Thank you for your feedback. We have noted your valuable remarks which will serve to the improvement of our services. Best Regards, Natalia Kashirskaya Hotel Manager
4 out of 5
by Sovadh

This traveller left a rating score only Posted 06-Feb-2017 on Hotels
4 out of 5
by A verified traveller

Great Family Break

Posted 03-Oct-2016 on Hotels
We stayed for two nights on a family get away. The front desk service was excellent - Ahmed was very helpful. The room was spacious and the beach/pool great. However, the beds are extremely uncomfortable and need to be looked at. Even so, was a most enjoyable experience.
5 out of 5
for Everyone
by A verified traveller from Newcastle ,UK

Out on the palm and away from the madding crowd

Posted 06-Aug-2016
Pros: very luxurious and staff very helpful beds extremely comfortable
Cons: have a shop inside
Location: water sports available by pick up at the hotel. bit of a drive back into Dubai but Wild Wadi water park close.
Lovely time at the hotel.very welcomed and calm and serene surroundings. Staff always helpful.No shop inside or nearby but restaurants and room service excellent Pool great for the kids and adults alike. would definitely go back!
5 out of 5
for Everyone
by A verified traveller from atlanta

Superb hotel on the beach

Posted 30-May-2016
Luxury hotel with every conceivable amenities and lovely location on the palm island. Incredible views of Dubai skyline from the balconies.
1 out of 5
by A verified traveller from Jeddah

Posted 01-May-2016
I've arrived at 5 pm I found out the hotel name is not what I want and I found the hotel neighbourhood under construction without knowing that the hotel is only for families who want to stay in the beach.
3 out of 5
by A verified traveller from C

Better Options on the Palm

Posted 14-Mar-2016
Stayed a night in a ocean view two bedroom suite. Ate dinner at Brunello's italian restaurant. Underwhelmed by the hotel's vibe. It is a hotel and residences concept but doesn't do either particularly well. Staff were unprofessional. Hallway to room had a terrible odor. Room had a dull rumbling noise (not to be confused with the loud construction vehicles passing in front of the hotel) that was constant and more noticeable in the early morning when you are keen to sleep. Overall, the experience does not justify the cost.
3 out of 5
by A verified traveller from London

Overpriced property surrounded by cranes

Posted 01-Mar-2016
Pros: Clean
Cons: Spa needs attention; no hot tub as 'not working'
Booked package through expedia but were met early morning 7am with an early check-in charge! It was our wedding anniversary so staff had made an effort to decorate the room with rose petals and had a cake for us, which was pleasing. Second sting came when we were told that there was no breakfast included, after 5 days of having breakfast there! So we were being charged unknowingly; the choice to have it elsewhere was therefore not ours. I was quite sure I had booked with breakfast when perusing the expedia website. Beach was nice though; no waves and so the sea water is still. Construction sites both before and after the hotel. Shaurat at the concierge deserves full marks!