Hotel is outdated and over priced
well we think that we where disappointed in overall, you have to ask staff twice to get something , you have to fight for the place around the pool , hotel is very overpriced . we did have half board but had to pay for the none alcoholic drinks even the water ! ho ewer weather is outstanding , down town is excellent .......
Comment from Hotel Management
13-Jun-2017 by General Manager, Hotel Management
Thank you for sharing with us your experience about your stay!
I am sorry to learn that our pricing may be a deterrent for a future booking with us. Our pricing structure is in line with other luxury beach hotels in the city and is established for the superior service and amenities that the hotel provides. We do run some great promotions from time to time and we hope that you are able to take advantage of them.
I am also disheartened to read that you felt the hotel was dated, however, I am excited to share with you that we are enhancing the look and feel of our room and some of the outdoor facilities. We would love for you to come back to see the final results.
I would very much like to connect with you and gain more insight on your comment about the glitch in service where you felt you had to ask twice to get something; would you be willing to provide me with some more detail of where we failed you?
I look forward to hearing from you soon.