3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Golden Sands Hotel Apartments

3 out of 5
Golden Sands Hotel Apartments
Al Mankhool Road Bur Dubai, Post Box 9168, Dubai

Reviews

7.6

Good

Rating 10 - Excellent. 529 out of 2092 reviews" "
Rating 8 - Good. 895 out of 2092 reviews" "
Rating 6 - Okay. 452 out of 2092 reviews" "
Rating 4 - Poor. 138 out of 2092 reviews" "
Rating 2 - Terrible. 78 out of 2092 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

KUNAL

Stayed 5 nights in Mar 2024
Response from Pavel Berezin on 16 Mar 2024
Dear Kunal,Thank you for sharing your valuable feedback with us. We are constantly working towards meeting the highest standards for our guests.We hope to see you again.All the best,Pavel BerezinFront Office Manager

4/10 Poor

Hamid

Liked: Amenities
Big brother watching over you... You are allowed only one visitor during your stay! rude staff members... Will never go there again!!!
Stayed 14 nights in Feb 2024
Response from Pavel Berezin on 9 Mar 2024
Dear HamidThank you for sharing your concerns with us. Your feedback is essential in helping us identify areas for improvement. We have addressed your concerns and will make all necessary to ensure an exceptional experience for all our guests. We hope to have another opportunity to serve you in the future.Sincerely,Pavel BerezinFront Office Manager

6/10 Okay

Amar

Room was not ready on time at check in. Daily cleaning was not up to standard specially sink not cleaned at all.
Stayed 5 nights in Feb 2024
Response from Pavel Berezin on 3 Mar 2024
Thank you for staying in Golden Sands Hotel Apartments. Your valuable feedback is noted. We do hope to welcome you in future. Kind Regards,Pavel BerezinFront Office Manager

10/10 Excellent

Farkhanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Golden ssnds 3 , rooms were suspeious.
Stayed 4 nights in Feb 2024
Response from Pavel Berezin on 23 Feb 2024
Dear FarhandaThank you for choosing the Golden Sands Hotel Apartments and for giving us a positive rating. It was indeed a pleasure to have been of service to you. We hope that your experience will encourage you to return for another stay, and we look forward to welcoming you back again here at Golden Sands Hotel Apartments , your home in the EmiratesAll the best,Pavel BerezinFront Office Manager

10/10 Excellent

Billan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family had amazing time at Golden Sands Apartments Hotels. The staff were very friendly. The room was very clean and looked exactly like what we booked. Everything worked in our rooms and when we needed help they assisted quickly. Quiet hotel and good neighborhood.
Response from Pavel Berezin on 18 Feb 2024
Dear BillanThank you for your kind words and for sharing your positive experience with us at the Golden Sands Hotel Apartments! We are delighted to hear that you enjoyed your stay at our hotel. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,Pavel BerezinFront Office Manager

10/10 Excellent

Joan Christian, Escondido

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The group had a good experience here, home away from home
Stayed 9 nights in Jan 2024
Response from Pavel Berezin on 12 Feb 2024
Dear JoanThank you for your kind words and for sharing your positive experience with us at the Golden Sands Hotel Apartments! We are delighted to hear that you enjoyed your stay at our hotel. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,Pavel BerezinFront Office Manager

6/10 Okay

VISHAL

Travelled with family and small children
Disliked: Property conditions & facilities
Only master bedroom has attached bathroom but other 2 rooms doesn’t has attached bathroom, 6 persons but only 2 hotel cards given , rooms designs are very old but neat and clean
Stayed 6 nights in Jan 2024
Response from Pavel Berezin on 8 Feb 2024
Dear Vishal,Thank you for sharing your valuable feedback with us. We are constantly working towards meeting the highest standards for our guests.We hope to see you again.All the best,Pavel BerezinFront Office Manager

2/10 Terrible

Rania, Irving

Stayed 1 night in Jan 2024
Response from Pavel Berezin on 8 Feb 2024
Thank you for sharing your valuable feedback with us. We are constantly working towards meeting the highest standards for our guests.We hope to see you again.All the best,Pavel BerezinFront Office Manager

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was veru courteous and friendly. The apartment was clean and a very good size. The location is perfect and the price is just right.
Stayed 1 night in Jan 2024
Response from Pavel Berezin on 8 Feb 2024
Dear MaryThank you for choosing Golden Sands Hotel Apartments and thank you for giving us a positive rating. It is a pleasure to know that you liked the staff hospitality. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with us. We look forward to welcoming you at Golden Sands Hotel Apartments , your home in the Emirates All the best,Pavel BerezinFront Office Manager

10/10 Excellent

Firas, Edmonton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Pavel Berezin on 8 Feb 2024
Dear FirasThank you for your kind review. It was indeed a pleasure to have been of service to you. We look forward to welcoming you again at Golden Sands Hotel Apartments, your home in the Emirates Kind Regards,Pavel BerezinFront Office Manager

10/10 Excellent

Saumitra

Liked: Cleanliness, property conditions & facilities
Great property!
Stayed 5 nights in Dec 2023
Response from Pavel Berezin on 8 Feb 2024
Dear SaumitraThank you for your kind review. It was indeed a pleasure to have been of service to you. We look forward to welcoming you again at Golden Sands Hotel Apartments, your home in the Emirates Kind Regards,Pavel BerezinFront Office Manager

6/10 Okay

Deividas

Liked: Cleanliness, amenities, property conditions & facilities
Night shift staff were goid
Stayed 4 nights in Dec 2023
Response from Pavel Berezin on 8 Feb 2024
Dear DeividasThank you for staying in Golden Sands Hotel Apartments. Your valuable feedback is noted. We do hope to welcome you in future. Kind Regards,Pavel BerezinFront Office Manager

4/10 Poor

Anderson

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
My card was damaged by a neighbor car , they removed the cone who was protecting the car in the garage allowing a giant SUV to be there from some rental car company who does not care about know the car and damage the door of my car.
Stayed 1 night in Dec 2023
Response from Pavel Berezin on 24 Dec 2023
Dear Mr Anderson,Thank you very much for staying in Golden Sands Hotel Apartments and many thanks for taking the time to review your experiences and sharing some highlights of your stay. Your comments are well received and much appreciated as we are always trying to improve our product and services.We hope that we will have an opportunity to welcome you back at Golden Sands Hotel Apartments .Warm Regards,Pavel BerezinFront Office Manager

6/10 Okay

Per Arvid

Liked: Cleanliness
Stayed 7 nights in Nov 2023
Response from Pavel Berezin on 24 Dec 2023
Dear Per ArvidThank you for taking the time to write a review of your holiday experience at Golden Sands Hotel Apartments and sharing your valuable thought.We hope that we will have an opportunity to welcome you back at Golden Sands Hotel Apartments .Sincerely,Pavel BerezinFront Office Manager

10/10 Excellent

Amrut

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spacious rooms and courteous staff. Well equipped and well located
Stayed 3 nights in Nov 2023
Response from Pavel Berezin on 24 Dec 2023
Dear Amrut Thank you for choosing Golden Sands Hotel Apartments and thank you for giving us a positive rating. It is a pleasure to know that you liked the staff hospitality. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with us. We look forward to welcoming you at Golden Sands Hotel Apartments , your home in the Emirates All the best,Pavel BerezinFront Office Manager

6/10 Okay

Roshan

Not sure why the security deposit is charged when it’s not mentioned on the booking.
Stayed 2 nights in Nov 2023
Response from Pavel Berezin on 24 Dec 2023
Dear RoshanThank you very much for staying in Golden Sands Hotel Apartments and many thanks for taking the time to review your experiences and sharing some highlights of your stay. Your comments are well received and much appreciated as we are always trying to improve our product and services.We hope that we will have an opportunity to welcome you back at Golden Sands Hotel Apartments .Warm Regards,Pavel BerezinFront Office Manager

10/10 Excellent

Abukar Abdulkadir

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked every thing fantastick
Stayed 11 nights in Aug 2023

6/10 Okay

Ashkaruzzaman

Stayed 16 nights in May 2023
Response from Pavel on 15 Jun 2023
Dear Ashkaruzzaman,Thank you for sharing your valuable feedback with us. We are constantly working towards meeting the highest standards for our guests.We hope to see you again.All the best,Pavel BerezinFront Office Manager

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big rooms and nice food
Stayed 13 nights in May 2023
Response from Pavel on 15 Jun 2023
Dear Alexandra,Thank you for your kind review. It was indeed a pleasure to have been of service to you. We look forward to welcoming you again at Golden Sands Hotel Apartments, your home in the Emirates Kind Regards,Pavel BerezinFront Office Manager

8/10 Good

John

Liked: Cleanliness, room comfort
Good Value
Great service from the desk and good value, certainly stay again.
Stayed 2 nights in Apr 2023
Response from Pavel on 15 Jun 2023
Dear JohnThank you for your kind review. It was indeed a pleasure to have been of service to you. We look forward to welcoming you again at Golden Sands Hotel Apartments, your home in the Emirates Kind Regards,Pavel BerezinFront Office Manager

8/10 Good

edward, glasgow

Stayed 13 nights in Mar 2023
Response from Front Office Manager on 29 Mar 2023
Dear Valued Guest,Thank you for choosing the Golden Sands Hotel Apartments and for giving us a positive rating. It was indeed a pleasure to have been of service to you. We hope that your experience will encourage you to return for another stay, and we look forward to welcoming you back again here at Golden Sands Hotels, your home in Dubai. All the best,Pavel BerezinFront Office Manager

2/10 Terrible

mirza

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very bed service’s
Stayed 9 nights in Mar 2023
Response from Front Office Manager on 29 Mar 2023
Dear Valued Guest,We thank you for taking the time to share your recent experience at our hotel where it seems that we did not meet your expectations. We would like to inform you that we are now under upgrading of our facilities to be able to provide more comfort to our guest. We truly hope you will consider giving Golden Sands a second chance, to redeem your trust. Sincerely,Pavel BerezinFront Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great experience for family
It was good to get a 2 BHK type of apartment flat in a hotel. Perfect for a family!!
Stayed 5 nights in Mar 2023
Response from Front Office Manager on 29 Mar 2023
Dear Valued Guest,Thank you for choosing the Golden Sands Hotels and for giving us a positive rating. It was indeed a pleasure to have been of service to you. Please be informed that your concern is very well noted. We are glad that you still want to come back, despite the inconvenience you had during your stay. We certainly look forward to the next opportunity to welcoming you back.Kind Regards,Pavel BerezinFront Office Manager

10/10 Excellent

julien

Travelled with family
Liked: Cleanliness, room comfort
Perfect!
Very good expérience.
Stayed 1 night in Feb 2023
Response from Golden Sands Hotel Apartments on 7 Feb 2023
Dear Valued Guest,We thank you for taking the time to share your recent experience at our hotel where it seems that we did not meet your expectations. Therefore, we would like to express our sincerest apologies for the inconveniences occurred. Please be assured that your concerns are very well noted and we will investigate further. We truly hope you will consider giving Golden Sands a second chance to redeem your trust. Sincerely,ElMahdi LegdoudiFront Office Manager

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, room comfort
Great for families
Great amenities, staff and location. Property could use some maintenance but other than that it was great. I'm definitely coming back
Stayed 2 nights in Jan 2023
Response from Front Office Manager on 6 Jan 2023
Dear Valued Guest,Thank you for choosing the Golden Sands Hotel Apartments and for giving us a positive rating. It was indeed a pleasure to have been of service to you. We hope that your experience will encourage you to return for another stay, and we look forward to welcoming you back again here at Golden Sands Hotel Apartments, your home in Dubai.

10/10 Excellent

denise

Liked: Cleanliness, property conditions & facilities
Staff . Friendliness. Service. Excellent. Well Positioned near shops . And metro.
Stayed 8 nights in Oct 2022
Response from ElMahdi on 7 Dec 2022
Dear Denise,Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards,ElMahdi LegdoudiFront Office Manager

10/10 Excellent

Mohammad, Mesa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were Great, location was excellent and most of all the Golden Sands 5 Team was the Greatest of all (I do travel a lot around the world) . Thanks !
Stayed 7 nights in May 2022
Response from ElMahdi on 15 Jun 2022
Dear Mohammad, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, room comfort
Don’t stay
Can’t get in the car park until you are checked in. Reception man was on the phone and checked me in still on the phone to someone else. Had a premier room but was so run down and needed a good clean! Ac vents all black and so load! Windows so thin it sounds like the window is open and every 30 mins someone slams a door! No sleep!!!
Ac vents all need a good clean
Mould around windows
Grouting and basic cleaning needed
Needs renoavu
Stayed 1 night in Jun 2022
Response from Marwan on 9 Jun 2022
Dear Kelly, We thank you for taking the time to share your recent experience at our hotel where it seems that we did not meet your expectations. We apologize for the disappointing experience. Please be assured that your concern is very well noted and we will investigate further. We truly hope you will consider giving Golden Sands a second chance, to redeem your trust. Sincerely, Marwan Al Makkey Front Office Manager

4/10 Poor

Ibrahim khan

Travelled with family
Disliked: Cleanliness
This is very old property and cramped.The toilets are real inconvenient due to the size
Stayed 1 night in Apr 2022
Response from ElMahdi on 6 May 2022
Dear Ibrahim, We thank you for taking the time to share your recent experience at our hotel where it seems that we did not meet your expectations. We would like to inform you that we are now under upgrading of our facilities to be able to provide more comfort to our guest. We truly hope you will consider giving Golden Sands a second chance, to redeem your trust. Sincerely, ElMahdi Legdoudi Front Office Manager

10/10 Excellent

Queen

Liked: Cleanliness, amenities, property conditions & facilities
I had a great time. It was a calm environment.
Stayed 13 nights in Apr 2022
Response from ElMahdi on 4 May 2022
Dear Queen, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

6/10 Okay

Vrunda

Travelled with family
Liked: Cleanliness
There are many Golden Sands properties in the area. We stayed at Golden Sands 5 hotel Apartment. The room was dated and the stand up shower door was of not much use. Water was flowing from the shower to the other areas of bathroom making things messy. The towels we were given were old and thin. Kitchenette is very cramped. You will get only one complimentary water bottle for your entire stay, we were told We stayed for 4 nights. Location is not close to any metro station. Do your research before booking
Stayed 4 nights in Mar 2022
Response from ElMahdi on 7 Apr 2022
Dear Vrunda, We thank you for taking the time to share your recent experience at our hotel where it seems that we did not meet your expectations. Therefore, we would like to express our sincerest apologies for the inconveniences occurred. Please be assured that your concerns are very well noted and we will investigate further. We truly hope you will consider giving Golden Sands a second chance, to redeem your trust. Sincerely, ElMahdi Legdoudi Front Office Manager

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff very nice and helpful. The only complaints I have with the apt. (510) was that the microwave was so dirty that I was unable to use it. Also the oven did not work but luckily the stove/range did. The back bathroom shower handle came off several times while trying to adjust the water temperature. I would suggest instructions on turning the hot water on for the kitchen sink. When we arrived we did not have any towels in the bathrooms, the staff did bring hand towels so we had to ask a second time to get bath towels and twice to get a hair dryer. The second bedroom had a TV but no remote. Overall the property was very clean and I would stay again.
Stayed 6 nights in Mar 2022
Response from ElMahdi on 7 Apr 2022
Dear Nicole, Thank you so much for sharing your recent experience at Golden Sands Hotel Apartment and highlighting what you enjoyed the most, as well as areas where we can do better. However, we are glad that this particular situation did not take away from your overall experience. We hope that we will have an opportunity to welcome you back to our hotel. Warm Regards, ElMahdi Legdoudi Front Office Manager

8/10 Good

Muhammad

Stayed 13 nights in Mar 2022

10/10 Excellent

jimmy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2022
Response from ElMahdi on 29 Mar 2022
Dear Jimmy, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

10/10 Excellent

Yasir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff, accommodating and willing to go extra mile for customers satisfaction. We were there for 18 nights. They made us feel very special. They even decorated the living room for my wife and son’s birthday as complimentary service.
Stayed 18 nights in Feb 2022
Response from ElMahdi on 29 Mar 2022
Dear Yasir, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

8/10 Good

Donnie

Stayed 4 nights in Feb 2022
Response from ElMahdi on 9 Mar 2022
Dear Donnie, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

6/10 Okay

Julie

Travelled with family, Travelled with group
Facilities ok but bathrooms were awful and in need of an upgrade. Hotel staff didn’t sort a leak out despite telling them for several days. Reception was helpful at times but very inflexible with regards to lye checkout
Stayed 9 nights in Feb 2022
Response from ElMahdi on 16 Feb 2022
Dear Julie, Thank you for staying in Golden Sands and for taking the time to review your experiences and sharing some highlights of your stay. Your comments are well received and much appreciated as we are always trying to improve our product and services. We hope that we will have an opportunity to welcome you back to our hotel. Warm Regards, ElMahdi Legdoudi Front Office Manager

10/10 Excellent

Farkhanda Begum

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all great.. great communication and helpful. Room was good too.. Only downfall were the taxi, not the property
Stayed 6 nights in Dec 2021
Response from ElMahdi on 11 Dec 2021
Dear Farkhanda, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

2/10 Terrible

Danish

Stayed 1 night in Nov 2021

2/10 Terrible

Nathalia

Travelled with family
Disliked: Cleanliness
Never again
What a bad hotel in a very bad location. It was like staying in a slum suburb. The booking process is absolutely appalling and hotels.com totally sucks. I now hate this booking platform with a pashion. The photos of the accommodation must have been taken when it was new. 15 years later with close to zero maintenance and the hotel is tired, dirty and very poorly maintained. The pool photos were of another hotel entirely. Such misleading advertising. The room was dirty, with sticky floors near the entrance, the fridge had sticky shelves because they were not cleaned and the fridge couldn't keep the food cool. The air conditioning was noisy, the curtains had holes in them, the towels were threadbare. I hate hotels.com and this hotel
Stayed 3 nights in Nov 2021
Response from ElMahdi on 11 Dec 2021
Dear Nathalia, We thank you for taking the time to share your recent experience at our hotel where it seems that we did not meet your expectations. Therefore, we would like to express our sincerest apologies for the inconveniences occurred. Please be assured that your concerns are very well noted and we will investigate further. We truly hope you will consider giving Golden Sands a second chance, to redeem your trust. Sincerely, ElMahdi Legdoudi Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from ElMahdi on 11 Dec 2021
Dear Valued Guest, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, room comfort
great hotel in great location
Rooms are a little old but well equipped and the stay was pleasant. Housekeeping staff were excellent as was reception. Close to metro and shops, I would stay again.
Stayed 12 nights in Oct 2021
Response from ElMahdi on 11 Dec 2021
Dear Geoffrey, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

10/10 Excellent

Mahmoud

Stayed 4 nights in Nov 2021
Response from ElMahdi on 16 Nov 2021
Dear Mahmoud, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

6/10 Okay

Borre

Travelled with family
Liked: Cleanliness
Bed super uncomfortable and hard
The beds were WAY too hard. We booked family room but got an «upgrade» we didn’t want cause of problems with AC in one of the family rooms,so we got two double bed rooms instead. We couldn’t understand how this hotel could have got such a high score in hotels.com but we think the explanation lies in the hotel having 13 buildings under the same name,all the same hotel. We were in number 3 and it was old and beds very uncomfortable. People giving higher score must have been used to sleeping on wood or they were in one of the newer buildings.
Stayed 2 nights in Oct 2021
Response from ElMahdi on 11 Nov 2021
Dear Borre, We thank you for taking the time to share your recent experience at our hotel where it seems that we did not meet your expectations. Therefore, we would like to express our sincerest apologies for the inconveniences occurred. Please be assured that your concern is very well noted and we will investigate further. We truly hope you will consider giving Golden Sands a second chance, to redeem your trust. Sincerely, ElMahdi Legdoudi Front Office Manager

8/10 Good

Tahir

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2021
Response from ElMahdi on 9 Nov 2021
Dear Tahir, Thank you so much for your review of our hotel. It was indeed a pleasure to have been of service to you. We look forward to welcoming you to our Golden Sands Hotel Apartment, your home in Dubai. Kind Regards, ElMahdi Legdoudi Front Office Manager

8/10 Good

Sindhuja

Liked: Cleanliness, property conditions & facilities
Stayed 16 nights in Oct 2021

4/10 Poor

tomas

Disliked: Cleanliness, property conditions & facilities
old , bead smell on each floor , even then you pasing frew the open room doors , room was smell curry , then dump , realy not nice place , sorry but this is the truth
Stayed 8 nights in Oct 2021
Response from ElMahdi on 4 Nov 2021
Dear Tomas, We would like to thank you for choosing Golden Sands as a holiday destination and for taking the time to share your experience with us. We apologize for any inconvenience caused and assure you that this matter will be addressed with our housekeeping team. We hope that we will have an opportunity to welcome you back and regain your confidence in our hotel once again. Kind Regards, ElMahdi Legdoudi Front Office Manager

8/10 Good

Aditya

Liked: Cleanliness
Stayed 13 nights in Oct 2021

4/10 Poor

Regina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great. Cleanliness and maintenance were horrible.
Stayed 17 nights in Oct 2021
Response from ElMahdi on 31 Oct 2021
Dear Regina, We thank you for taking the time to share your recent experience at our hotel where it seems that we did not meet your expectations. Therefore, we would like to express our sincerest apologies for the inconveniences occurred. Please be assured that your concerns are very well noted and we will investigate further. We truly hope you will consider giving Golden Sands a second chance, to redeem your trust. Sincerely, ElMahdi Legdoudi Front Office Manager

10/10 Excellent

Mohamed

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The service provided by Nazeer and the rest of the staff right from the porter to the cleaners... all amazing staff with immaculate communication skills and service was 5 star. Absolutely 💯 loved it and wpuld definitely recommend the apartments. I would comw back for more. 👍⭐⭐⭐⭐⭐
Stayed 5 nights in Oct 2021
Response from ElMahdi on 31 Oct 2021
Dear Mohamed, Thank you for choosing Golden Sands and thank you for giving us a positive rating. It is a pleasure to know that you liked the staff hospitality. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with us. We look forward to welcoming you once more in our Golden Sands Hotel Apartments, your home in Dubai. All the best, ElMahdi Legdoudi Front Office Manager