Ratings based on 443 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Kuwait

Needs improvement

Posted 21-Oct-2017
Pros: 1. Excellent location 2. Helpful staff Cons: 1. Old furniture 2. Bad smell in corridors and rooms. Even though my room was non smoking room but the whole property from top to bottom smelled bad. 3. Some maintenance work with very loud noise started 9 am till 3 pm. I had to leave the room and get up early. 4. The clubs in the hotel unfortunately attracts some "weirdos" if you know what I mean. 5. I wouldn't stay there again, pay 20% - 30% and stay in a much nicer 5 stars hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Excellent staff

Posted 13-Oct-2017
I couldn’t have asked for a better staff during my vacation, they were sure helpful and if they didn’t know the answer they would find he answer for me and get back to me. Thank you for helping make my vacation very memorable.
2 out of 5
by A verified traveller

Posted 10-Oct-2017
Baad . Old and needs renovation . The only good thing about it is the staff
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2017
It was very nice stay, the stuff in reception especially Mr. Ahmed Hanafi was great.
Comment from Hotel Management
03-Oct-2017 by Georges Farhat, Hotel Management
Dear Valued Guest, We are delighted that you had a nice overall stay. I will be pleased to share your comments with the team. We look forward to your next visit. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
5 out of 5
Recommended
for Everyone
by A verified traveller from Fairfax, Virginia

Great location and close to Dubai Mall

Posted 16-Aug-2017
Been in several hotels and love to stay always in this hotel
Comment from Hotel Management
03-Oct-2017 by Georges Farhat, Hotel Management
Dear Majid, Thank you for your continuous support with Crowne Plaza® Dubai. We are delighted that you always enjoy your stay with us everytime. We look forward to many more of your visits. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
5 out of 5
by Farhan Saeed from Riyadh

A very good experience.

Posted 30-Jun-2017 on Hotels
Get what you pay for which is high quality on a reasonable price. Location was great and the staff was very helpful. Will definitely be coming back. 4.8/5
3 out of 5
by A verified traveller

Posted 26-Jun-2017 on Hotels
The price on hotels.com booking was AED 394 per night - but ended up paying AED 462/night.
4 out of 5
by F Osazee

This traveller left a rating score only Posted 23-Jun-2017 on Hotels
4 out of 5
by John

Posted 19-Jun-2017 on Hotels
Great king bed.
5 out of 5
by Md golam

This traveller left a rating score only Posted 13-Jun-2017 on Hotels