Although this is a good hotel with comfortable rooms, it has major management issues, specifically the breakfast was terrible
We stayed 5 nights here after spending 10 other nights in other 4 star hotels in Dubai so we were able to clearly see the issues are rising from miss-management not because of lack of resources and employees.
Other hotels with similar number of staff during breakfast were able to give excellent experience but in this hotel there was no protocol, guest were standing for 15 minutes waiting for coffee or toast etc.
buffet food items, dishes were remaining empty for very long periods, at 10:30 they were taking every remaining item without paying attention to guests that still were standing waiting for bread or food or coffee.
tables were remaining full of empty dishes I guest were needed to clean up tables for themselves.
other less important issues: although they have the best pool, pool water was very cold with no sunlight/ no guest could use the pool, steam rooms were broken
Atana has great potential, I sincerely ask hotel owner to bool and stay for couple nights in "Holliday Inn" and spend extended time during breakfast and observe their operation (maybe hire their manager as temporary consultant)