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Reviews of Asiana Hotel Dubai

5 out of 5
Asiana Hotel Dubai
Salahuddin Street, Deira, Dubai

Reviews

8.2

Very good

Rating 10 - Excellent. 237 out of 517 reviews" "
Rating 8 - Good. 176 out of 517 reviews" "
Rating 6 - Okay. 49 out of 517 reviews" "
Rating 4 - Poor. 24 out of 517 reviews" "
Rating 2 - Terrible. 31 out of 517 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service
A nice property in Deira. Booked a non smoking room and was placed on a smoking floor, in a smoking room. Wasn't to noticeable and was too tired to change after a 16hr flight. Gym facilities ok, but no towels or bottle water provided like many of the other hotels in the area. Very friendly staff, and 2 really good bars/nightclubs.
Response from Bhaskar on 18 Feb 2024
Dear Mr. MarkThank you for sharing your feedback with us. We appreciate your comments, although we are disappointed to hear that you did not feel satisfied with the value or service provided.We sincerely hope that you will consider giving us another chance to provide you with a better experience in the future.Best regards,Asiana Hotel Dubai

6/10 Okay

Walid

Stayed 4 nights in Jan 2024
Response from Bhaskar on 6 Mar 2024
Dear Valued GuestThank you for sharing your feedback with us. We appreciate your comments, although we are disappointed to hear that you did not feel satisfied with the value or service provided.We sincerely hope that you will consider giving us another chance to provide you with a better experience in the future.Best regards,Asiana Hotel Dubai

10/10 Excellent

osama

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and check out nothing hard
Stayed 1 night in Dec 2023
Response from Bhaskar on 25 Dec 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We do look forward to the opportunity of once again welcoming you back to our hotel.Kind regards, Asiana Hotel Dubai

6/10 Okay

NIAZ

no toothpaste found ,no air dyer,no comb,no clothing iron
Stayed 4 nights in Nov 2023
Response from Bhaskar on 25 Dec 2023
Thank you for choosing to stay at Asiana Hotel and taking the time to review the hotel. And as well please accept our most sincere apologies for the inconvenience that caused you. We hope that the above will not deter you from selecting Asiana Hotel on any future visit to Dubai.Kind regards, Asiana Hotel Dubai

10/10 Excellent

Delowar

Stayed 1 night in Nov 2023
Response from Bhaskar on 25 Dec 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We do look forward to the opportunity of once again welcoming you back to our hotel.Kind regards, Asiana Hotel Dubai

8/10 Good

Rokeya

Liked: Property conditions & facilities
We couldn’t check in 3:00 pm room wasn’t ready. Still we had check out 12:00
Stayed 1 night in Nov 2023
Response from Bhaskar on 25 Dec 2023
Thank you for choosing to stay at Asiana Hotel and taking the time to review the hotel. And as well please accept our most sincere apologies for the inconvenience that caused you. We hope that the above will not deter you from selecting Asiana Hotel on any future visit to Dubai.Kind regards, Asiana Hotel Dubai

10/10 Excellent

Injee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Oct 2023

6/10 Okay

Will

Disliked: Cleanliness
Fine.
The hotel was fine. Not special, not terrible. Location again is fine - easy 10 minute walk to the Metro which runs well.
Stayed 1 night in Oct 2023

10/10 Excellent

Alwarsamy

Stayed 2 nights in Sep 2023

8/10 Good

Jesse

Business traveller
Liked: Staff & service
Five stars for the on site Korean restaurant, hands down the best Korean food I have ever had. I stay at this hotel solely because of this restaurant. Hotel itself is ok, but the noise from the night club is quite noticeable. It does not bother me, but could be a deal breaker for others. Neighborhood is in the “common folks” area of Dubai, I.e., you will not see the gold Lambo.
Stayed 1 night in Aug 2023

10/10 Excellent

KHALED

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

rahmattullah

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Jul 2023

8/10 Good

Mekebeb

Stayed 1 night in Jul 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, safe and easy transaction
Stayed 3 nights in Apr 2023

6/10 Okay

Saeeda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer experience
Asiana is a lovely hotel in what looks like a run-down area. The hotel has a modern look and the staff are really wonderful and make you feel really welcome. Must really thank the reception staff and breakfast staff such as Jin, Bikki, Alfonso, Kennedy who remembered mum's likes and were so attentive. Particularly Chef Davis and Manjeet who looked out for my mum dietary requirements. Small improvements: This is 5 star hotel so needs cappuccinos and wider variety of beverages, rooms need liquid milk too not just powdered and welcome drinks on arrival. The gym shouldn't be women's only Between 12-2pm only in a day. Its very restricted times. Hotels.com has been the issue as their booking form is inconsistent with what you get in your booking. Then spent 4 hours trying to resolve and it was total waste of time as they wouldn't accept their fault. You need to screenshot along the way as evidence
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Many negatives and a couple of positives
Tried to check in an hour before 2pm and had to wait the whole hour because a room was not ready yet. I’ve always managed to get a room at a hotel within an hour of normal check in time. I was tired and kind of disappointed because I really wanted to get some sleep. Then once I finally did check in at 2pm, the check in process took way longer than I normally have to wait. At least 10-15 minutes and I was the only guest in line. Also the details of this booking said you get a free welcome drink, but none was offered and I even asked about it. The woman worker I asked grinned and said they don’t offer any welcome drinks. So after check in I get to the room and the only thing I was annoyed with was not having any outlets near the bed. Had to charge my phones on the other side of the room. That’s a first time I ever seen that. Didn’t like that at all. Only good things I liked about this hotel was a comfortable bed and nice shower pressure and temperature.
Stayed 1 night in Mar 2023

2/10 Terrible

Amit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible!
Stayed 1 night in Mar 2023

8/10 Good

Kenneth

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

KHALED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

malis

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Jan 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Deira.
Asiana Hotel is great. The staff are fantastic, attentive and kind, it’s good value and the beds are amazing. It’s my second stay the last one being ten years ago and the hotel was just as I remembered it. The spa is good, and the rooms are clean.
Stayed 3 nights in Jan 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Jayric, RSVN on 5 Jan 2023
Greetings from Asiana Hotel Dubai! We highly appreciate your feedback! Looking forward to having you here again.

8/10 Good

Essam

Business traveller
Liked: Amenities, property conditions & facilities
Good hotel
Response from Jayric RSVN on 19 Dec 2022
Thank you for your feedback! We're looking forward to having you again.

8/10 Good

Omar

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Seif on 28 Nov 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We do look forward to the opportunity of once again welcoming you back to our hotel.Kind regards, Asiana Hotel Dubai

2/10 Terrible

Pedram

Travelled with family
Disliked: Staff & service
I was robbed!
I left my wallet inside the room, after the housekeeping, came back to the room and noticed all my cash was gone and had multiple charges on every single credit card that I had in my wallet! The hotel management never took any responsibility! Nor accepting that the incident happened in their property and by their employees.
Stayed 3 nights in Nov 2022
Response from Seif on 28 Nov 2022
We are extremely grateful for your feedback. It was at the same time disappointment to know that you did not feel the value or service reflected positively on the overall experience.I hope you will give us a further opportunity to welcome you in the future.Regards, Asiana Hotel Dubai

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Seif on 14 Nov 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We do look forward to the opportunity of once again welcoming you back to our hotel.Kind regards, Asiana Hotel Dubai

10/10 Excellent

Amal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work
Stayed 1 night in Sep 2022
Response from Asiana Hotel Dubai on 22 Sept 2022
Greetings! Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Kind regards, Asiana Hotel Dubai

6/10 Okay

Sandeep

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very noisy place some construction or furniture movement in upper floors and night club music mouse in the evening The map location of hotels.com website is to be changed . It’s so easy to reach without the provided location from hotels website
Stayed 1 night in Aug 2022
Response from Seif on 16 Aug 2022
We are extremely grateful for your feedback. It was at the same time disappointment to know that you did not feel the value or service reflected positively on the overall experience. I hope you will give us a further opportunity to welcome you in the future. Regards, Asiana Hotel Dubai

10/10 Excellent

Cornelius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly. The room was big and spacious.
Stayed 6 nights in Jul 2022
Response from Seif on 10 Aug 2022
Greetings! Thank you so much for taking the time to review your recent visit in Asiana Hotel Dubai. We are honored to read your fantastic comments regarding our Hotel Team. We appreciate that you have highlighted the team’s dedication and service excellence, we are so proud for the entire team as they truly engage with each and every lovely guest. I will certainly share this feedback to all. We sincerely hope to see you again in the very near future. Kind regards, Asiana Hotel Dubai

8/10 Good

Hilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Team management very good any complaints immediately taken action. Hotel very clean. Reception staff polite and helpful
Stayed 2 nights in Jul 2022
Response from Seif on 20 Jul 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We do look forward to the opportunity of once again welcoming you back to our hotel. Kind regards, Asiana Hotel Dubai

10/10 Excellent

Injee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good food
Stayed 1 night in Jul 2022
Response from Seif on 14 Jul 2022
Greetings! Thank you so much for taking the time to review your recent visit in Asiana Hotel Dubai. We are honored to read your fantastic comments regarding our Hotel Team. We appreciate that you have highlighted the team’s dedication and service excellence, we are so proud for the entire team as they truly engage with each and every lovely guest. I will certainly share this feedback to all. We sincerely hope to see you again in the very near future. Kind regards, Asiana Hotel Dubai

8/10 Good

Fazal Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Seif on 5 Jul 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We do look forward to the opportunity of once again welcoming you back to our hotel. Kind regards, Asiana Hotel Dubai

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 🙏
Stayed 14 nights in Jun 2022
Response from Seif on 4 Jul 2022
Greetings! Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Kind regards, Asiana Hotel Dubai

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 7 nights in May 2022
Response from Seif on 16 Jun 2022
Greetings! Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Kind regards, Asiana Hotel Dubai

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent hotel especially for its price
Staff friendly hand helpful, room was decent but feels a bit old. the added discount for hotel facilities was a good touch but the restaurant food was mediocre
Stayed 1 night in May 2022
Response from Regards, Asiana Hotel Dubai on 11 Jun 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We do look forward to the opportunity of once again welcoming you back to our hotel. Kind regards, Asiana Hotel Dubai

2/10 Terrible

Junseok

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
dirty, old, noisy (road bike, car, motorcycle noise, nighg club music all night)
Stayed 1 night in May 2022
Response from Kind regards, Asiana Hotel Duba on 11 Jun 2022
We are extremely grateful for your feedback. It was at the same time disappointment to know that you did not feel the value or service reflected positively on the overall experience. I hope you will give us a further opportunity to welcome you in the future. Regards, Asiana Hotel Dubai

2/10 Terrible

JOSEPH, APO

Stayed 4 nights in May 2022

10/10 Excellent

Everett

Stayed 1 night in May 2022
Response from Seif on 27 May 2022
Greetings! Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Kind regards, Asiana Hotel Dubai

10/10 Excellent

Everett

Stayed 1 night in May 2022
Response from Seif on 27 May 2022
Greetings! Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Kind regards, Asiana Hotel Dubai

10/10 Excellent

Everett

Stayed 1 night in May 2022
Response from Seif on 27 May 2022
Greetings! Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Kind regards, Asiana Hotel Dubai

2/10 Terrible

Abdallah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The furniture is awful. It is impossible to be 5* as UAE category. It is similar to 3 star hotel. You should park by yourself not ad 5* hotels. Staff was rude
Stayed 1 night in May 2022
Response from Kind regards, Asiana Hotel Duba on 11 Jun 2022
We are extremely grateful for your feedback. It was at the same time disappointment to know that you did not feel the value or service reflected positively on the overall experience. I hope you will give us a further opportunity to welcome you in the future.

2/10 Terrible

Carlos

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s too dirty, the reception is not friendly with the customers, breakfast doesn’t have any variety
Stayed 7 nights in May 2022
Response from Kind regards, Asiana Hotel Duba on 11 Jun 2022
We are extremely grateful for your feedback. It was at the same time disappointment to know that you did not feel the value or service reflected positively on the overall experience. I hope you will give us a further opportunity to welcome you in the future. Regards, Asiana Hotel Dubai

8/10 Good

Mekebeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spa
Stayed 7 nights in May 2022
Response from Kind regards, Asiana Hotel Duba on 11 Jun 2022
We are extremely grateful for your feedback. It was at the same time disappointment to know that you did not feel the value or service reflected positively on the overall experience. I hope you will give us a further opportunity to welcome you in the future.

10/10 Excellent

KHALED

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Seif on 18 May 2022
عزيزنا سيد خالد إنه لمن دواعى سرورنا أن نعلم انكم إستمتعتم بالإقامة معنا شزيلا ونأمل أن نرحب بكم عن قريب

8/10 Good

Monday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Befitting
Stayed 2 nights in May 2022
Response from Regards, Asiana Hotel Dubai on 15 May 2022
Thank you for choosing Asiana Hotel, Dubai and for sharing your feedback on Expedia. We look forward to welcome you again soon at Asiana.

6/10 Okay

fadi, Hawally

Business traveller
Liked: Staff & service
The property need uplift, the room was not clean when I checked in, I asked them to do the room waited 5 hours to get it done, several facilities closed, night club loud and could be heard till 3 am
Stayed 2 nights in May 2022
Response from Kind regards, Asiana Hotel Dubai on 15 May 2022
On behalf of Asiana Hotel, we would like to apologize for the inconvenience caused to your guests. We take all such feedback very seriously, as we use it to take the necessary corrective action, to improve in areas where mistakes have been made. We appreciate you taking the time to bring this matter to our attention. I hope you will give us a further opportunity to welcome you in the future.

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were amazing and the breakfast was great
Stayed 4 nights in May 2022
Response from Regards, Asiana Hotel on 11 May 2022
Thank you for choosing Asiana Hotel, Dubai and for sharing your feedback on Expedia. We look forward to welcome you again soon at Asiana.

10/10 Excellent

Jeanetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
I am very impressed with the hotel!! The room was bigger than I expected. Very clean along with the ventilation system, as we all know Dubai is rather dusty. All amenities are in working order. I was especially impressed with having a shower and a tub as this is not often a case with such reasonably priced room. House cleaning are fast and very efficient. The restaurants are are amazing!!!! The variety of food at breakfast is amazing, 10/10. As this hotel is located in old dubai, you can get a view into how things are done locally. Not to far from the tram stop but beware, plan ahead if you have an activity as the traffic can be very thick in this area due it being very populated. Takes atleast 5 minutes by foot, in which you can find 2 the Reef Mall on your way. All in All I had an amazing time here and fully recommend. The customer service offered by their staff was very excellent and they are always willing to help.
Stayed 4 nights in Apr 2022
Response from Seif on 29 Apr 2022
Greetings! Thank you so much for taking the time to review your recent visit in Asiana Hotel Dubai. We are honored to read your fantastic comments regarding our Hotel Team. We appreciate that you have highlighted the team’s dedication and service excellence, we are so proud for the entire team as they truly engage with each and every lovely guest. I will certainly share this feedback to all. We sincerely hope to see you again in the very near future. Kind regards, Asiana Hotel Dubai

10/10 Excellent

Vinod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good,near to metro station,Room good,staff very Coopeative,room service quick and good,housekeeping very nice,I will recommend this is better than others in this peice
Stayed 5 nights in Mar 2022
Response from ER on 8 Apr 2022
It was a pleasure to read such fantastic feedback in regard to our provided service. At Asiana, we strive to offer the best experiences for our guests and we are happy to learn that our efforts had reflected on your recent visit. We will ensure that your positive feedback is passed on to the team. We look forward to welcome you again soon at Asiana. Best regards, Guest Relations Team, Asiana.

2/10 Terrible

Hasan, Farmington

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never go again
Stayed 4 nights in Mar 2022
Response from Seif on 6 Apr 2022
We are extremely grateful for your feedback. It was at the same time disappointment to know that you did not feel the value or service reflected positively on the overall experience. I hope you will give us a further opportunity to welcome you in the future. Regards, Asiana Hotel Dubai