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Reviews of Time Crystal Hotel Apartment

3 out of 5
Time Crystal Hotel Apartment
First Al khail Street, Dubai, Dubai

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 111 reviews" "
Rating 8 - Good. 41 out of 111 reviews" "
Rating 6 - Okay. 26 out of 111 reviews" "
Rating 4 - Poor. 6 out of 111 reviews" "
Rating 2 - Terrible. 8 out of 111 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

odai

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
very good
good
Stayed 1 night in Mar 2020
Response from Montaser on 9 Apr 2020
Dear Valued Guest, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Sincerely, Montaser Saadeh Hotel Manager

10/10 Excellent

odai

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
very good
beutiful and clean and cheapest
Stayed 1 night in Mar 2020
Response from Montaser on 9 Apr 2020
Dear Valued Guest, Thank you for your review and glad that our hotel suits your requirement. Glad that you found value on what was spent with us and that you were impressed in our hotel. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Sincerely, Montaser Saadeh Hotel Manager

2/10 Terrible

Verified traveller

Stayed 5 nights in Jan 2020
Response from Montaser on 23 Jan 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. It is a regret to know that your experience with us was not to your expectations. Our aim is to provide the quality product and services to our guests and we apologize that this was not met during your stay. Kindly be assured your concerns have been taken onboard to ensure similar situation do not happen again. We do hope that we will have the opportunity in the near future to welcome you back with a much better experience. We hope to see you again. Sincerely, Montaser Saadeh Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was amazing. You needed transportation, the team made sure to bring you a taxi and call you when they arrived. If you want tourist things to do, they arranged many ideas and made sure you enjoyed the many exciting moments.
Stayed 6 nights in Mar 2018
Response from Montaser on 22 Oct 2019
Dear Valued Guest, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Sincerely, Montaser Saadeh Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay friendly staff would recommend to friends
Stayed 7 nights in Sep 2019
Response from Tarek on 17 Oct 2019
Dear Valued Guest, Thank you for sharing with us your wonderful review regarding your recent excellent stay with us. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Sincerely, Tarek Elsinnary Hotel Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Tarek on 7 Oct 2019
Dear Valued Guest, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Sincerely, Tarek Elsinnary Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the staff very coropative and helpful mr rimes all there to answer any questions. all the housekeeping working very hard daily cleaning always room well maintained. location, size of the apartment, great service for a reasonable price .
Stayed 7 nights in Jul 2019
Response from Tarek on 5 Aug 2019
Dear Valued Guest, Many thanks for your review and for complementing our hotel as an excellent place to stay with. We truly appreciate your comments about our team who take their roles in this industry very seriously to provide quality customer service that our guests expect. We look forward to another opportunity to host you once again. Sincerely, Tarek El Sinnary Hotel Manager

10/10 Excellent

BABAFEMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay in Dubai!!!
My stay at Time Crystal was worth every money spent. Kudos to the amazing staff John, Thessa and the rest of the team.
Stayed 12 nights in Jun 2019
Response from Tarek on 13 Jul 2019
Dear Babafemi, Thank you for your review and it was our genuine pleasure serving you. Your commendation to Thessa and John will definitely be shared to them and to the rest of the team. It is very rewarding to know that the effort of our team met your expectations. Glad that you liked the room and the hotel's facilities. We will definitely look forward to your next visit soon. Sincerely, Tarek Elsinnary Hotel Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff at recepion were very pleasing and well beha ed.
Stayed 4 nights in Apr 2019
Response from Tarek on 24 Apr 2019
Dear Valued Guest, Many thanks for your review and for complementing our hotel. We truly appreciate your comments about our front desk team who take their roles in this industry very seriously to provide quality customer service that our guests expect. We look forward to another opportunity to host you once again. Sincerely, Tarek Elsinnary Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, spacious apartment, well maintained, ideal for a family - fully equipped kitchen and a friendly staff is an additional bonus. Metro station is 15 min walking distance. Nearby few restaurants were there - one particular was open 24 hours providing variety of cuisine. Carrefor - supermarket was 2 min walking distance - also open for 24 hours. Check-in and check-out were very quick and smooth. Cath, Gisselle at the front desk were very helpful. We had a wonderful stay and I would recommend to anyone, particularly if you are travelling with young children - this is an ideal apartment. WiFi worked nicely too. The swimming pool at rooftop was not functional but they provided access to another swimming pool at a nearby Time Property which solved that issue also.
Stayed 8 nights in Apr 2019
Response from Tarek on 15 Apr 2019
Dear Valued Guest, Thank you for your review and glad that our hotel suits your requirement. We are happy to hear that you found our location convenient to you and that you enjoyed the hotel's facilities and amenities. Guest satisfaction really matters to us hence it is very rewarding that we were able to meet your expectations on this occasion. We truly appreciate your comments about Cath and Jesselle who take their roles in this industry very seriously to provide quality customer service that our guests expect. We look forward to another opportunity to host you once again. Sincerely, Tarek Elsinnary Hotel Manager

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like hotel nice location many parking available the recepition so friendly helpful
Stayed 1 night in Apr 2019
Response from Tarek on 10 Apr 2019
Dear Ibrahim, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Sincerely, Tarek Elsinnary Hotel Manager

8/10 Good

Mohamed, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very polite and helpful receptionist makes easy check-in and out. Overall it was very nice and comfortable and fully equipped apartment. Gym, sauna and free parking are available but swimming pool was under maintenance. Sometimes ventilation in toilets doesn't work probably. I recommend it.
Stayed 8 nights in Mar 2019
Response from Tarek on 8 Apr 2019
Dear Mohamed, Thank you very much for the wonderful review. We are glad to know that you had a great stay and experienced our fully furnished and spacious apartment. Our apartment has been designed to cater the needs of each guests as well as provide self-catering solution during the stay.We truly appreciate your comments about our team who take their roles in this industry very seriously to provide quality customer service that our guests expect. Rest assured that your comments about the swimming pool and ventilation shall be discussed with the concerned departments to further enhance guests’ experience. We truly value your feedback and it will be our pleasure to welcome you again in the near future. Sincerely, Tarek Elsinnary Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Tarek on 8 Apr 2019
Dear Valued Guest, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. We will definitely look forward to your next visit soon. Sincerely, Tarek Elsinnary Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You get what you pay for !! Special thanks to Cath for making things smooth..
Stayed 1 night in Apr 2019
Response from Tarek on 30 Apr 2019
Dear Valued Guest, Many thanks for your review and for complementing our hotel as an excellent place to stay with. We truly appreciate your comments about our TIMERs who take their roles in this industry very seriously to provide quality customer service that our guests expect. We look forward to another opportunity to host you once again. Sincerely, Tarek Elsinnary Hotel Manager

8/10 Good

Ahmed Sirag

Liked: Staff & service, room comfort
Good compared to price
One of the best within low budget in quite location close to grocery shops and restaurants and very friendly staff
Stayed 1 night in Mar 2019
Response from Tarek on 16 Mar 2019
Dear Ahmed, Thank you very much for the wonderful review We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Sincerely, Tarek Elsinnary Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Tarek on 1 Apr 2019
Dear Valued Guest, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Sincerely, Tarek Elsinnary Hotel Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Short on Towels & Napkins Only everything else fine.
Stayed 6 nights in Feb 2019
Response from Tarek on 28 Feb 2019
Dear Valued Guest, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. We will definitely look forward to your next visit soon. Sincerely, Tarek Elsinnary Hotel Manager

10/10 Excellent

plor, houston tx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel. good price/ location/ staff/ big space/ amenities/ close to grocery
Stayed 7 nights in Jan 2019
Response from Tarek on 21 Feb 2019
Dear Plor, Thank you for sharing with us your review regarding your recent stay with us. We are happy to hear that you found our location convenient to you and that you enjoyed the hotel's facilities and amenities. Guest satisfaction really matters to us hence it is very rewarding that we were able to meet your expectations on this occasion. Your feedback will be shared with the management & staff. Thank you & we look forward to welcoming you back in the near future. Sincerely, Tarek Elsinnary Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean apartments. Pleasent staff & good housekeeping services
Stayed 3 nights in Jan 2019
Response from Ziad on 15 Jan 2019
Dear Valued Guest, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future. Kind regards, Ziad El Minabbawi Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Ziad on 15 Jan 2019
Dear Valued Guest, Thank you for sharing with us your rating regarding your recent stay. We would appreciate it if you can give us your suggestions on how we can earn your 5 star rating. We look forward to welcome you again in our hotel. Kind regards, Ziad El Minabbawi Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Staff was polite n helpful. Apartment worked well for us but could be a bit cleaner.
Stayed 3 nights in Dec 2018
Response from Ziad on 15 Jan 2019
Dear Valued Guest, Thank you for taking the time to share your review. Your positive feedback is very heartwarming to receive especially your commendation about our team. On the other hand, we apologize for the inconvenience particularly with the cleanliness, rest assured that this shall be discussed and addressed accordingly. Once again, thank you and looking forward to welcome you back again in the future. Kind regards, Ziad El Minabbawi Hotel Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from Ziad on 29 Dec 2018
Thank you for your recent stay at TIME Crystal Hotel Apartments. We hope you will give us another opportunity to welcome you again in the future.

6/10 Okay

Rohit

Liked: Cleanliness, staff & service
Stayed 13 nights in Nov 2018
Response from Ziad on 4 Dec 2018
Dear Rohit, Thank you for your feedback. We look forward to welcoming you back in the near future. Kind regards, Ziad El Minabbawi Hotel Manager

10/10 Excellent

Ronak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Its was a very good stay and the management team was very helpfull...only concern is that i had to ask for water everyday...they provide water but not according to the no. Of people but according to the no. Of rooms ...
Stayed 8 nights in Nov 2018
Response from Ziad on 24 Nov 2018
Dear Ronak, We are very pleased to know that you had an overall wonderful stay with us and we would like to take this opportunity to thank you for your kind comment about our hotel. Your commendation to the team will definitely be shared to all of them. On the other hand, we apologize for the inconvenience particularly with the water provided in the rooms. Your comments are well noted and will definitely discuss with the concerned department. We will definitely look forward to your next visit soon. Kind regards, Ziad El Minabbawi Hotel Manager

10/10 Excellent

Farouk, Abuja, Nigeria

Liked: Staff & service, property conditions & facilities, room comfort
Staff were great and very helpful, i had a delivery from souq and wasn’t around, they paid on my behalf with no issues. The bathtub in the toilet was dirty though, seems to have a permanent yellow stain that looks like tomato sauce in a plastic container. Wifi was very good, tv was quite poor only two channels working. I would still recommend the hotel and will stay there again.
Stayed 11 nights in Oct 2018
Response from Ziad on 15 Nov 2018
Dear Farouk, Many thanks for your review and for complementing our hotel as an excellent place to stay with. We truly appreciate your comments about our team who take their roles in this industry very seriously to provide quality customer service that our guests expect. Unfortunately, I truly regret we fell short in meeting your expectations particularly with the bathtub condition and TV channels. Rest assured that these have been duly noted by the concerned departments to further enhance guests’ experience. We truly value your feedback and it will be our pleasure to welcome you again in the near future. Kind regards, Ziad El Minabbawi Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from Ziad on 9 Jun 2018
Dear Valued Guest, Thank you very much for the excellent feedback. We are delighted to hear of your complete satisfaction following your recent stay with us. Your positive remarks have been shared to all and we all look forward to welcome you again soon. Kind regards, Ziad El Minabbawi Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All u need for a family
It was all beautiful. They provide everything you need. A big Appartment with everything u need for a family to stay in. The area is full of supermarkets, pharmacies, restaurants and cafes. The main road is so close. My only disappointment is that they didn't provide a shuttle to drop me to airport. Everything else was perfect. .thank you.
Stayed 2 nights in Apr 2018
Response from Ziad on 9 Jun 2018
Dear Valued Guest, It was a pleasure having you with us at TIME Crystal Hotel Apartments. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Meanwhile, we apologize if you felt somehow disappointed about the shuttle drop to airport. Rest assured that we took note of this comment and the same will be addressed to the concerned department for further review. We hope to see you again. Kind regards, Ziad El Minabbawi Hotel Manager

8/10 Good

Ahmad, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
It was beautiful overall. Great staff and the location is near to the major locations in Dubai. The place is suitable for families of 4-6 members.
Stayed 1 night in Apr 2018

8/10 Good

Rizwan

Liked: Cleanliness, room comfort
Family trip
Sofas are quite run down. Satellite tv is showing only arabic channels.Swimming pool was under maintenance. No shampoo in the bathrooms. Staff, location are good. The rooms are spaciuoos.

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We stayed at Time Crystal Hotel Apartment for 3 nights and it wad overall a great stay. This could be the best hotel in this area if you are looking for an apartment in a good condition + have a great value. The location is good if you have a car. Staff were friendly and helpful. bedrooms and bathrooms were clean and in good shape. The best thing was the price of the apartment.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We are in smoking area, req innin smoking area when I booked to Expedia. Everyday I req to be in non smoking area but not granted. Not able to pick us up in the airport as per booking .
Stayed 3 nights in Feb 2018

10/10 Excellent

Shahbaz, Karachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay at Time Crystal
It made the stay comfortable and more like home
Stayed 4 nights in Apr 2017

10/10 Excellent

Tim, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to everything
Comfortable stay, great staff. Easy access from the airport. Nice rooms
Stayed 6 nights in Jul 2017

8/10 Good

anas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

NEELESH

Liked: Room comfort
Convenient and Clean Hotel
It was overall a good experience, nothing fancy but very good for price

8/10 Good

Abhilash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Value for money stay in Dubai

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very near emirates mall and other shopping
the room could use some tlc , walls painted , tile work . but it was very roomy and cozy . enjoyed a very good night sleep

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean. Good price
It was pretty good. Enjoyed it.

8/10 Good

rodell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Fantastic location for easy access to The Walk, JBR

8/10 Good

shake, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Was close to everything. Room was very big and very nice and clean. Will definitely stay there again next time I visit.

6/10 Okay

Verified traveller

Disliked: Cleanliness

8/10 Good

Mark, usa

Liked: Cleanliness, staff & service, room comfort
guest
it is good place to be with .i lkie itguest
Response from General Manager on 18 Sept 2016
Thank you for taking your time to share your experience with us and we are pleased to know that you enjoyed our convenient location, services and facilities. Look forward to welcoming you in the near future.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with this hotel
Nice Hotel and great value
Response from General Manager on 18 Sept 2016
Thank you taking the time to share with us your comments, we are glad to know that you enjoyed our services and facilities. We look forward to see you again on your next visit.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Needs better hygiene, towels are very old and stained, kind of disgusting. Staff are very friendly. Quite hotel. I would go back but with my towels and bed sheets
Response from Mohamed Eldeeb, General Manager on 12 Oct 2016
Thank you for taking the time to share your feedback. We regret the inconvenience that you have experienced and please be advised that your feedback has been discussed and addressed to enhance our guest’s experience. We will definitely look forward to your next visit.

10/10 Excellent

Sanjib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mostafa, Dubai

Liked: Cleanliness
Disliked: Staff & service
Fit for the purpose
Satisfactory
Response from General Manager on 12 Oct 2016
Thank you taking the time to share with us your comments. Looking forward to welcoming you again on your next visit.

6/10 Okay

anas

2/10 Terrible

World Traveler, Charlotte, NC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run Down Hotel, Great Staff.
The hotel condition is terrible and it is not very accessible unless you have a car. It is outdated, the rooms and hallways smell like cigarette smoke. The Bathrooms were old, smelly and dirty. The sheets, towels and pillows were old and dirty. The pool is closed, so you have to walk 15 minutes to use another pool in a different facility. We were supposed to stay there 8 nights but we asked for a refund after the 1st night so we could leave. The staff is very nice, responsive and accommodating and they moved us to another property that they own.The staff is great, but there is just so much they can do with the a run down facility...

10/10 Excellent

kamran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort