2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Rixos The Palm Hotel & Suites

5 out of 5
Rixos The Palm Hotel & Suites
Palm Jumeirah, East Crescent, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 406 out of 688 reviews" "
Rating 8 - Good. 182 out of 688 reviews" "
Rating 6 - Okay. 68 out of 688 reviews" "
Rating 4 - Poor. 20 out of 688 reviews" "
Rating 2 - Terrible. 12 out of 688 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

yavuz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rixos The Palm Dubai is a luxurious retreat on Palm Jumeirah, blending opulence with top-notch hospitality. The culinary experience is exceptional, with diverse options curated to perfection. Manager Mustafa and assistant Hakan ensure impeccable service. The hotel's location offers stunning views of the Arabian Gulf and Dubai skyline. Cleanliness is paramount, evident in meticulously maintained rooms and public areas. Families are warmly welcomed, with early check-in appreciated for accommodating young children. Rixos The Palm sets the bar high for luxury hospitality in Dubai, promising an unforgettable stay.
Stayed 7 nights in Feb 2024
Response from Maryia on 20 Feb 2024
Dear Yavuz,Thank you for taking the time to share your wonderful experience at Rixos The Palm Dubai. We are thrilled to hear that your stay with us was nothing short of luxurious, and that you were able to fully enjoy the exceptional culinary offerings, the stunning views of the Arabian Gulf and Dubai skyline, and the high level of cleanliness throughout our hotel.It's particularly gratifying to know that our team, led by Manager Mustafa and Assistant Hakan, provided you with impeccable service. Our staff is dedicated to ensuring every guest feels thoroughly looked after, and recognition of their efforts is always appreciated.We understand the importance of making families feel welcome and at home, and we're glad that our early check-in accommodations for guests with young children added comfort to your stay. At Rixos The Palm Dubai, we strive to set the bar high for luxury hospitality, and your feedback affirms that we are moving in the right direction.Thank you once again for choosing Rixos The Palm Dubai for your stay. We look forward to welcoming you back in the future for another unforgettable experience.Warm regards,

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A most enjoyable and very relaxing 5 days in Dubai. Hotel was exactly what we wanted. Food was excellent, service was excellent, room was extremely spacious and comfortable. Sad to be going home. We will definitely go back
Stayed 4 nights in Jan 2024
Response from Maryia on 1 Feb 2024
Dear Scott,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that your 5-day stay in Dubai at our hotel met all your expectations and provided you with the relaxation and enjoyment you were looking for. It's fantastic to know that you found the food and service to be excellent, and that the spaciousness and comfort of your room contributed to a memorable stay.We're always striving to make our guests' experiences as enjoyable and comfortable as possible, so your feedback is greatly appreciated. It means a lot to us to hear that you are already looking forward to returning. We can't wait to welcome you back and ensure your next stay is just as enjoyable, if not more so.Until then, we wish you all the best and hope you carry the fond memories of your Dubai getaway with you. Please feel free to reach out to us for any future bookings or if there is anything specific you would like us to arrange for your next visit.Warmest regards,

10/10 Excellent

Leigh Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Staff cannot do enough for you!
Stayed 7 nights in Oct 2023
Response from Hotel Management on 4 Nov 2023
Dear Marie, we appreciate your kind review and looking forward to your next visit.Kind regards,

10/10 Excellent

Dafydd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay!
Stayed 7 nights in Sep 2023
Response from Maryia on 27 Oct 2023
Dear Dafydd,Thank you for your kind words! We're delighted to hear that you had an amazing experience with us. We look forward to welcoming you back soon.

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Fabulous food. Fantastic service.
Stayed 6 nights in Oct 2023
Response from Maryia on 27 Oct 2023
Dear Rebecca,Thank you for your kind words! We're delighted to hear that you had an amazing experience with us. We look forward to welcoming you back soon.

10/10 Excellent

Sunil Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Maryia on 11 Oct 2023
Dear Sunil,we appreciate your kind feedback and looking forward to your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay -kids club was amazing. Only downside was that the ac didn’t work in our room our first night and so we had to move rooms. Loved the first room more as it was a beautiful large ground floor right at the pools.
Stayed 2 nights in Sep 2023
Response from Maryia on 11 Oct 2023
Dear Guest,Thank you for taking the time to leave a review of your recent stay at Rixos The Palm. We are delighted to hear that you had a great stay and enjoyed the kids' club. Creating memorable experiences for our guests is always our goal.We would like to extend our apologies for the issue you encountered with the air conditioning in your initial room, which resulted in the room change. We understand that the first room had a particular appeal to you, and we regret any inconvenience the change may have caused. Your comfort is of the utmost importance to us, and we appreciate your understanding.Your feedback is valuable to us, and it helps us improve our services and provide an even better experience for our guests. We hope that this isolated issue will not deter you from considering another stay with us in the future.If there is anything more you would like to share or if you have any further comments, please feel free to reach out. We look forward to welcoming you back and ensuring you have a seamless and enjoyable stay.Warm regards,

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Maryia on 27 Oct 2023
Dear Ethel,thank you for your great feedback!We hope to see you soon.

10/10 Excellent

Daljit Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 6 nights in Sep 2023
Response from Maryia on 1 Oct 2023
Dear Daljit,we appreciate your kind review and looking forward to your next visit.Kind regards,

10/10 Excellent

Chris

Stayed 3 nights in Sep 2023
Response from Maryia on 11 Oct 2023
Dear Chris,we appreciate your kind feedback and looking forward to your next visit!

8/10 Good

Raj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent and very attentive. All folks from reception to buffet, pool and beach were extra polite and looked after us. Check in is at 3 and we arrived at 10am! Thankfully they sent us for breakfast and had the room ready by 11 - amazing! We had a senior suite which was a little dated and aircon only worked in half the suite but it was huge with a nice bathroom and stunning views. Pools are nice and well maintained - only thing I would add is more service staff at main pool bar. Buffet was pretty good but not great for kids - no pizza during 2 weeks we were there, kids menu was pretty limited and repetitive. Great that you get free tickets and shuttle to aquaventure every day - that is exceptional. Steak restaurant was also very good, we had the tomahawk which was excellent. Kids activities and water slides etc are great and a nice touch. Gym was well equipped and staffed without anyone pushing personal training on you. However if you want it training is available in all manner of sports/exercises. Spa and salon is good also although you do get hassled to buy treatments at the pool/buffet. Main bar is cool - lots of screens and Guiness on draft! Taxis are available pretty readily which used to be an issue on the Palm. There is also a free shuttle to Mall of Emirates. The all-inclusive concept is great here and other than the points I mentioned was overall very good.
Stayed 10 nights in Sep 2023
Response from Maryia on 20 Sept 2023
Dear Raj,Thank you for sharing your experience with us. We're delighted to hear that you found our staff excellent, attentive, and polite, from reception to the buffet, pool, and beach teams. It's great to know that our early check-in and room preparation exceeded your expectations.We appreciate your feedback about the senior suite and air conditioning, and we will certainly look into addressing these issues to enhance our guests' comfort.We're pleased to hear that you enjoyed our pools, the complimentary tickets and shuttle to Aquaventure, as well as your dining experience at our steak restaurant. Your positive comments about our kids' activities, gym, and spa are also greatly appreciated.We apologize for the limited variety in the buffet for kids and the repetitive kids' menu. Your feedback is invaluable as we work to improve our offerings.It's wonderful to know that you appreciated our all-inclusive concept, availability of taxis, and the convenience of a free shuttle to the Mall of Emirates.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future.Warm regards,

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property wonderful staff and great Restaurants thumbs up.Thanks Rixos needed this.
Stayed 4 nights in Sep 2023
Response from Maryia on 20 Sept 2023
Dear Edward,Thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful property, found our staff wonderful, and had a great dining experience at our restaurants. Your positive feedback means a lot to us, and we're delighted that we could provide you with the experience you needed.Looking forward to welcoming you back soon!Warm regards,

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the best we ever been to, we enjoyed our stay, the cleanliness, how safe it is, the food and drinks. Saban at the bar was awesome! We would come here again. Thank you Rixos
Stayed 6 nights in Aug 2023
Response from Maryia on 13 Sept 2023
Dear Alma,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that your stay with us at Rixos The Palm exceeded your expectations and that you had such a fantastic experience.Thank you once again for choosing Rixos, and we can't wait to have you as our guest again soon!Warm regards,Maryia

6/10 Okay

Mathew

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from Maryia on 5 Sept 2023
Dear Matthew,We appreciate your feedback and for choosing to stay with us. Your input is valuable to us, and we would love to know how we can improve and make your next stay more enjoyable. Please don't hesitate to reach out with any suggestions or concerns. We hope to have the opportunity to welcome you back in the future and provide you with a 5-star experience.Warm regards,

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, great food and service.
Stayed 6 nights in Aug 2023
Response from Maryia on 22 Aug 2023
Dear Alma,thank you for your review!We hope to welcome you back soonest.

10/10 Excellent

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff ,clean and endless food and drink .
Stayed 4 nights in Jul 2023
Response from Maryia on 8 Aug 2023
Dear Terry,Thank you for taking the time to share your positive experience with us on Expedia. We are thrilled to hear that you enjoyed your stay and appreciated our friendly staff, cleanliness, and the variety of food and drink options.Your feedback encourages us to continue delivering exceptional service and creating memorable moments for our guests. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Good

yasser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Maryia on 5 Sept 2023
Dear Yasser,Thank you for choosing to stay with us and for your kind rating! We're thrilled to hear that you had a great experience during your stay. If you ever have any suggestions or feedback on how we can make your next visit even better, please feel free to share. We look forward to welcoming you back in the future.Warm regards,

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t read the positive reviews !!! Save yourself
I feel obliged to write this as I made my decision based on the reviews of other people on this platform. I’ve recently got back from staying at the Rixos for two weeks and I must say it is very very poor in comparison to other hotels in Dubai , yes it’s probably better than some hotels in Europe, but in the UAE there are much better places to stay, the property is extremely tired. The rooms need huge amounts of maintenance. The cleaning teams are time checked and so miss many things leading to the rooms being left dirty or areas not being cleaned at all the food and the buffet restaurants is the same every day almost only slight changes, the second restaurant for the buffet was closed and we weren’t told this which led to huge queues in the main restaurant but the worst thing is the restaurants that you have to book into which is where the good food is they limit the amount of people who go into these at night I would say they’re probably working on about 50% occupancy of the actual restaurant. I’m not sure if this is cost saving for food cost or staffing problems, but it was an absolute joke when we actually got into these restaurants to see half the restaurant empty and queues in the main restaurant. In my opinion look elsewhere, there’s much better options in Dubai than this.
Stayed 13 nights in Jul 2023
Response from Maryia on 1 Aug 2023
Dear Jennifer,Thank you for taking the time to share your feedback following your recent stay at Rixos Dubai. We value all guest reviews as they provide us with valuable insights into areas where we can improve our services.We are truly sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience you encountered during your stay. Your comments about the property's condition, room maintenance, and cleanliness have been duly noted, and we will take immediate action to address these concerns.Regarding the buffet restaurants, we regret that you found the options repetitive. Our culinary team is continuously working on enhancing our offerings to cater to various tastes and preferences, and we apologize if this was not adequately communicated during your stay. We will reevaluate the operations to ensure a seamless dining experience for all our guests.Your feedback regarding the limited capacity of the reservation-only restaurants is well-received. We will carefully assess our staffing and reservation systems to avoid any unnecessary queues and ensure a more enjoyable dining atmosphere for everyone.We understand your disappointment and frustration, and we want you to know that your feedback is taken seriously. We genuinely appreciate your honesty, as it helps us identify areas for improvement and work towards delivering a better guest experience.Should your travels bring you back to Dubai, we hope you would reconsider giving us another chance to showcase the true Rixos hospitality and provide you with a more memorable stay.Thank you once again for sharing your review, and we hope to have an opportunity to welcome you back in the future.Warm regards,Maryia IsachenkaGuest Relations ManagerRixos The Palm Hotel&Suites Dubaimaryia.isachenka@rixos.com

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really good everything was just excellent
Stayed 6 nights in Jul 2023
Response from Maryia on 1 Aug 2023
Dear Mohammed,Thank you for the excellent review! We are thrilled to hear that you had a wonderful experience with our staff. Your kind words mean a lot to us. We look forward to welcoming you back for another fantastic stay.Best regards,Maryia IsachenkaGuest Relations ManagerRixos The Palm Hotel&Suites Dubai

10/10 Excellent

REYNA

Travelled with family
Amazing
Stayed 7 nights in Jul 2023
Response from Maryia on 1 Aug 2023
Dear Reyna,Thank you for the amazing 5-star rating! We are delighted that you had a fantastic experience with us. If there is anything specific you loved during your stay, we would be thrilled to hear more. We hope to welcome you back soon for another wonderful stay.Best regards,MaryiaGuest Relations Team

10/10 Excellent

Ahmed Ismail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It great experience and staff was very friendly
Stayed 4 nights in Jul 2023
Response from Maryia on 1 Aug 2023
Dear Ahmed Ismail,Thank you for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us and that our staff's friendliness made your stay even more enjoyable. We truly appreciate your kind words. We look forward to welcoming you back for another wonderful experience.Best regards,MaryiaGuest Relations Team

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness
The hotel was great for kids but was a little dated in areas and being at the end of the palm made it a long way to get anywhere. The all inclusive option is rare in Dubai and we always feel is a must with young kids.
Stayed 10 nights in Jun 2023
Response from Maryia on 21 Jun 2023
Dear Christopher,thank you for your feedback!We hope to see you again at Rixos The Palm.Kind regards

6/10 Okay

Dipti

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
it was amazing for kids. there was loads to do and the food was lovely too. we also had all inclusive and it was totally worth it however our room had AC issues and we were forced to move. we had a second room with better views however the shower knob broke and the AC still wasnt perfect. i felt we spent so much - we shouldnt have really had these issues. we have 2 small children too so it was really impractical. the manager did say he would give us a discount or upgrade the next time we decide to visit but not sure we will to be honest.
Stayed 5 nights in May 2023
Response from Maryia on 6 Jun 2023
Dear Dipti,thank you for your feedback.We are sorry to learn that technical issues in the room disrupted your stay. Kindly accept our sincere apologies. We hope to welcome you back and have a chance to improve your impressions.Warmest regards,

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the scale amazing! We have been to many 5* hotels and this is up there with the best. The service was awesome, food delicious, so clean, modern. Highly recommend - book it! :)
Stayed 10 nights in Apr 2023
Response from Maryia on 21 Apr 2023
Dear Gemma,thank you very much for your feedback!We hope to see you back soonest.

10/10 Excellent

Jake

Stayed 4 nights in Mar 2023
Response from Maryia on 6 Apr 2023
Dear Jake,greetings from Rixos The Palm!We appreciate your 10 our of 10 and looking forward to your next visit.Thank you!

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing, food choices and quality are excellent. Staff are always so helpful, friendly and provide great service.
Stayed 4 nights in Feb 2023
Response from Maryia on 15 Feb 2023
Dear Caroline,Thank you for choosing our resort and for your wonderful review. We are looking forward to your next visit.

10/10 Excellent

david

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is so clean,staff amazing.Beach is clean.The view is so nice.
Response from Maryia on 28 Dec 2022
Dear David,Greetings from Rixos The Palm!We appreciate your detailed feedback and looking forward to your next visit.Best regards!

10/10 Excellent

Mandeep

Liked: Cleanliness, staff & service, amenities
Great 5 star experience! Staff were all amazing which goes a long way. Hotel had great facilities and was very family friendly. Areas for improvement? 1 - quality of beds could be better/more comfortable. 2 - adding usb ports and better TV entertainment eg Netflix login capability would have been a bonus
Stayed 6 nights in Dec 2022
Response from Maryia on 28 Dec 2022
Dear Mandeep,Greetings from Rixos The Palm!We appreciate your detailed feedback and looking forward to your next visit.Best regards!

10/10 Excellent

Richard Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a fabulous place and the staff cannot do enough for you. Would come back anytime I am in Dubai.
Stayed 3 nights in Oct 2022
Response from Maryia on 18 Oct 2022
Dear Richard Michael,thank you very much for your kind feedback and we hope to host you again soonest.Kind regards,

10/10 Excellent

YALDA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i stayed with my husband and 2 kids for 4 nights in this property and we really enjoyed alot, everything was really perfect and speciallly kids friendly. staff were sooo kind and helpfull and friendly specially one named ONUR was really nice and helpful, he were sooooo kind and he was so kind specially he arranged everything for us from the time we arrived untill we left and he managed late check out for us because of kids as well so it was so helpful, and i really appreciate that. we definitley come back again.
Stayed 3 nights in Sep 2022
Response from Maryia on 14 Sept 2022
Dear Yalda,thank you very much for your kind words towards our facilities and team members. We value your loyalty and hope to see you soonest.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First let me just say that the guest services at RIXOS The Palm Dubai Hotel and Suites started long before I arrived. I called the hotel a week prior to my departure and was transferred to Mr. Usman. Mr. Usman assured me that my stay at Rixos The Palm would be exceptional and it was!!! The location and the picturesque views from my well-appointed spacious Sr. Suite are simply beautiful. I am a World Traveler, Bonified Foodie and a Wine Connoisseur. I found all of the dining options at Rixos The Palm Dubai to be pleasingly delicious to my taste palate. I especially enjoyed the Lamb Kabobs at The LOCO Steakhouse and The Chocolate desert at the Lolivo Ristorante! Every single person from guest services to housekeeping to Concierge to The Ajana Spa were very professional and attentive. Whether you are a single traveler, like myself or planning a vacation for the entire family, the Rixos The Palm Dubai Hotel and Suites is how you want to experience Dubai! I highly recommend.. Jan
Stayed 6 nights in Aug 2022
Response from Maryia on 18 Oct 2022
Dear Janice,thank you very much for your detailed feedback and we hope to host you again soonest.Kind regards,

8/10 Good

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the staff was more than accommodating and made sure we were taking care of. They are very attentive and extremely friendly. My only disappointment was we had a few items in the car that we forgot about and some papers with important information that all of the sudden went missing when we received our car from the Valet on the last day of our stay. Aside from that detail I would have gave them a full blown 5 star rating.
Stayed 5 nights in Aug 2022
Response from Maryia on 17 Aug 2022
Dear Darius, Greetings from Rixos The Palm! We investigated with a team, and they didn't see any documents. Kindly check your luggage. We hope to see you again soonest. Kind regards

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and the staff go above and beyond. We stayed in a wellness room which is beside the spa and has its own private plunge pool and swim up access to the adults only pool. The room was massive qnd fiercely air conditioned, and lots of fresh water and mini bar restocked daily. Very comfy bed. Good wifi throughout. Food in the buffet restaurant was spectacular and the service great. Particular shout out to Sumit who went above and beyond to create a fantastic dining experience for us. The all inclusive drinks were plentiful and high end brands of alcohol. Over all a fantastic place.
Stayed 7 nights in Jul 2022
Response from Maryia on 16 Aug 2022
Dear Abigail, Greetings from Rixos The Palm! we appreciate your kind review and looking forward to your next visit.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Maryia on 3 Jun 2022
Dear Tony, we are glad to hear you enjoyed your stay and looking forward to your next visit! Sincerely yours Rixos The Palm Team

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gulf Historic
Fantastic place to stay and well worth the All Inclusive package. Takes out any concerns of how much a pint or glass wine will be.
Stayed 7 nights in Dec 2021
Response from Maryia on 21 Dec 2021
Dear Simon, We appreciate your kind feedback and looking forward to your next visit. Kind regards

10/10 Excellent

byungjin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing food and room.
It was amazing food and room.
Stayed 2 nights in Sep 2021
Response from Maryia on 6 Oct 2021
Dear byungjin, thank you very for your review, we are delighted to hear that your liked your room and our food offerings. We are looking forward to your next visit. Kind regards,

10/10 Excellent

Bilal, Orland park

Stayed 1 night in Sep 2021
Response from Maryia on 3 Jun 2022
Dear Bilal, We appreciate your kind review and hope to see you again!

10/10 Excellent

Vimal Ashwinkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easily accesible beach, Great views, Very freindly and attentive staff, Very good quality food and drinks, Fantastic Spa, Peaceful and relaxing.
Stayed 7 nights in Sep 2021
Response from Guest relations team. on 15 Sept 2021
Dear Vimal Ashwinkumar, We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Wilfred

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Maryia on 18 Aug 2021
Dear Wilfred, we appreciate you choosing our resort and looking forward to your next visit! Sincerely, Rixos The Palm team

10/10 Excellent

Rohit

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2021
Response from Maryia on 18 Aug 2021
Dear Orbitz, we appreciate you choosing our resort and looking forward to your next visit! Sincerely, Rixos The Palm team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Maryia on 24 Jun 2021
Dear guest, thank you for choosing our hotel and for your review. We hope to see you again soonest! Kind regards,

8/10 Good

SURESH

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Maryia on 24 Jun 2021
Dear Suresh, thank you for staying with us and for your review. We hope to see you again soonest! Kind regards,

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020
Response from Maryia on 24 Dec 2020
Dear Gordon, We appreciate your kind feedback and looking forward to your next visit. Merry Christmas!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing with the great service. We were lucky that we chose this property. They are taking all health and safety measures. Beach is wonderful and food is really great. Thank you, we enjoyed each second of our holiday.
Stayed 2 nights in Nov 2020
Response from Hotel management on 11 Dec 2020
We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

zahra.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Hotel management on 11 Dec 2020
We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

10/10 Excellent

Abed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Everything was great in out stay. Starting from reception to the room ending with hotel facilities. Loved it and would recommend it
Stayed 1 night in Nov 2020
Response from Maryia on 30 Nov 2020
Dear Abed, Thank you very much for staying with us and for your kind feedback. We hope to see you again soonest.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Maryia on 30 Nov 2020
Dear Guest, Thank you for staying with us and for your feedback. We hope to see you again soonest.

8/10 Good

Jade

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Maryia on 30 Nov 2020
Dear Jade, We appreciate your feedback and hope to see you again at Rixos The Palm, Dubai. Kind regards,

6/10 Okay

D.D., Orlando FL USA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a 4 star but not 5 star hotel. Food was average. reservations needed at dinner restaurants and very difficult to get. Air conditioning in my room was broken - actually thermostat - had to get up in the middle of the night to turn on or off. Tried to repair twice but never addressed real problem. Staff was very good. Kudos to Ekaterina in concierge who took care of my little issues with efficiency and professionalism. Remember, this hotel is very isolated.... that may be good or bad depending on your needs..
Stayed 8 nights in Nov 2020
Response from Maryia on 30 Nov 2020
Dear D.D. Thank you for your detailed feedback. We are really sorry for inconvenience with A/C, and will make sure it is fixed properly. We hope to have a chance to better your experience with us. Kind regards, Maryia