Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Clean nice good resturants close to the beach

Posted 01-Dec-2016
Very nice hotel great staff beautiful garden and pool very comfortable and close to beach
5out of 5
by A verified traveller from London

Beautiful hotel on the beach

Posted 22-Nov-2016
If you are looking for a hotel on the beach alongside a big pool area then this is perfect. Arabian court is fantastic, boasts very large rooms with balcony and is moments away from the Palm on one side and the marina the other. You aren't hindered by too much construction (which a lot of Dubai is at the moment) and can get around very easily with the tram opposite and concierge on hand to organise taxis at all times of day and night. The sunset is beautiful to watch from the beach, there are restaurants across almost every cuisine type and the staff couldn't do more for you. Taxi to downtown is around 25 minutes. highly recommended for all wanting to be slightly away from the hustle and bustle!
5out of 5
by A verified traveller from Melbourne, Australia

Posted 06-Nov-2016
Loved the hotel! Absolutely amazing... Service was also outstanding!
3out of 5
by A verified traveller from London

Too noisy, too busy, too few staff...

Posted 05-Nov-2016
A last minute trip, and thought I could trust the One&Only brand based on stays at other One&Only hotels. I ended up checking out after 4 days as the noise and environment just wasn't relaxing- a beach that was too busy, having to wait for ages for staff to bring towels and clear up a free sun lounger, incessant jet skis racing about and large boats playing very loud music. All of this while looking across the bay at building sites. Makes it impossible to relax sadly.
5out of 5
by A verified traveller

Sehr schönes Hotel direkt am Strand

Posted 14-Oct-2016
Pros: Alles sehr schön
Location: Direkt am Strand, mit dem Taxi alles gut erreichbar.
Das ganze Personal ist aufmerksam und freundlich. Der Service ist sehr gut. Wir haben medizinischen Betreuung benötig, hat sehr gut geklappt! Jederzeit wieder!
5out of 5
by A verified traveller from London

Great Hotel on the beach

Posted 03-Sep-2016
Pros: Variety of restaurants and friendly staff.
Cons: A simple coffee shop, bakery type place would be useful for a quick breakfast option would be a plus.
Location: Located on the beach which is private to the hotel and not far from anywhere in a taxi which are very reasonable.
This hotel is five star all the way with lovely restaurant and bar options, different swimming pools, lovely facilities and well appointed rooms. The staff are very friendly and helpful and very professional and nothing is to much trouble and may our stay for a week very relaxing.
5out of 5
by A verified traveller from Maryland

great beach & pool

Posted 29-Aug-2016
Pros: The best part was the staff. I know many worked long hours but they were always helpful and friendly.
Cons: My first room service order never arrived, when I called to cancel it somehow there was not even a record I had ever called. A very minor thing .
Location: Transport to Atlantis hotel is free & there you have many family activities - water park, snorkel, dive aquarium. the travel desk can arrange tours.
I loved the view from my balcony - a beautiful beach & never crowded. If the beach got too hot (not for me) the temp. controlled pool was lovely. Very attentive staff on beach & pool kept everyone in cold water before you asked, even cleaned sunglasses for me after a dip! Room was always clean and towels replaced quickly. Lovely fountains, gardens and quiet seating areas indoors and on balconies. Very friendly and helpful staff were always easy to locate & mgmt. was very approachable. I travelled alone (which I do often) and this hotel never made me feel uncomfortable. Many hotels just don't know how to welcome a single vacationer, not the case here.
5out of 5
by A verified traveller from Perth W.Australia

Posted 24-Aug-2016
Pros: Everything. BOoked it as a treat for my daughter's eighteenth birthday and she was suitably impressed. Time was too short.
Cons: Pool could stay open longer in the evenings in summer!
Location: Right on the beach as well as having beautiful pools so is great for water activities. Great for shopping at Mall of Emirates or Dubai Mall. H
THis was a wonderful way to finish our holiday and to break the long flight home. We could not fault the hotel, staff, our room or anything else to do with the hotel. If anything we needed at least another day or two to really enjoy all that the hotel and its position right on the the beach had to offer. Unfortunately we were held up at Dubai Airport for five hours, due to a plane crash, when we could have been at this wonderful hotel, but they welcomed us back as though we were part of the family. I would go back to Dubai just to go back to this wonderful hotel and its very pleasant staff.
4out of 5
by A verified traveller

Posted 21-Aug-2016 on Hotels
It took about 20 min for check-in somehow although there were two teams only. I arrived early, like 2:40pm, but they gave me the room at the right end of building. (It took ages to get to elevator) Actually, maybe this is just about my race and Hotels.com problem. I always got the worst room only when I book the hotel through Hotels.com but its fair enough since I took the benefit from good promotion. Room service, OMG, I ordered 1 main and 1 dessert but I think they dropped the salt jar all over the food. However, dessert was nice. There was a problem with lighting in bathroom, so I asked to fix it and they did by the time I came back but then the lighting next to TV start flickering. Despite all the negative experience above, I would recommend this resort if you want the below 1. They have such a nice swimming pool, very impressive. 2. Good service. When I asked to fix something, or room service, they were on time as they advised. All the staff were polite and smiling. 3. Well equipped room. Various amenity is available such as bath salt and cleansing bar.. Liked slipper the most, really soft and comfortable. 4. Resort is beautiful. I took the shuttle many times to see all three resorts. 5. It is closed to marina area. Would like to suggest to visit Marina walk and JBR for tourists and I would like to suggest eating out from my experience.(Maybe it could be just roomservice..) There are many good restaurants in Marina.
5out of 5
by fariborz from Paris

Posted 17-Aug-2016 on Hotels
They are great, very nice service and great people Only point, we would love to have a coffee machine in the Room before going to the breakfast, this is really missing in the rooms