Ratings based on 261 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Apr-2017
Very nice hotel great facilities friendly staff with perfect service
3 out of 5
by A verified traveller

Not up to "one and only standards"

Posted 24-Jan-2017
Pros: Pool at Palace. Grill on beach
Cons: Service, electrician never called after auestion about an outlet, conscierge inconsistan- one good one not so good. Prperty overall 4.5 star.
Nice hitel, pool at Palace beautiful but the hotel is not up to other One & Only standards- Cabo, Bahamas extra. They have a second property The Palm that is much nicer and I would stsy there instead (more pricing but meets O&O standatds. I would stay in Madinat Jumeirah Resort instead-area is beautiful with great restaurants ( Meat Co and PadThi) and free boat transfer between restaurants and shops. Nice beach too.
5 out of 5
by Tom

Posted 23-Jan-2017 on Hotels
amazing
5 out of 5
Recommended
for Everyone
by A verified traveller from Dubai

Class

Posted 28-Dec-2016
Perfect in every way. Nina and Eau Zone are superb restaurants in their own right and the hotel grounds / pool / beach / facilities are world class.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Dec-2016 on CheapTickets
Excellent Hotel, Excellent Service Overall. The Hotel is absolutely beautiful and all their staff offer great customer service. I am completely satisfied with my stay in this hotel and would strongly recommend it to everyone.
4 out of 5
by A verified traveller

Hotel is looking very low cost

Posted 06-Dec-2016 on Hotels
The Free wired high-speed internet was in fact a slow speed service so not good. Lots of rooms had their towels and clothes hanging outside on the balcony giving the impression you were on holiday in Spain, this was very unsightly and not what you would expect of a hotel of this standing. The balcony was far to small to entertain on, just enough room for a chair. All in all the Club package is not value for money from such a prestigious Hotel in Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean nice good resturants close to the beach

Posted 01-Dec-2016
Very nice hotel great staff beautiful garden and pool very comfortable and close to beach
3 out of 5
by A verified traveller

Dubai Surprise

Posted 29-Nov-2016 on Hotels
For the prices being demanded, the service at breakfast and in the restaurants/bars were quite poor for a One & Only resort. Lack of care for the clients was the norm save for the actual hotel duty manager who was excellent and the main barman in the Roof Terrace. Despite them giving you a hop on hop off map as the hotel standard map, the guest relations do not even know how hop on hop off works and was trying to send us on a EUR 20 taxi journey to pick up a bus when the nearest stop was only 4 minutes walk away. Signage to some of the hotel areas (restaurants) is shockingly bad with myself and another couple struggling to find one of the restaurants for 10 minutes despite a member of staff vaguely telling us (rather brusquely). Walking through the middle of one restaurant where diners are eating to get to another is not what you expect. Hotel bar prices are fairly standard for Dubai (so a glass of wine and beer will set you back about $20+)
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Beautiful hotel on the beach

Posted 22-Nov-2016
If you are looking for a hotel on the beach alongside a big pool area then this is perfect. Arabian court is fantastic, boasts very large rooms with balcony and is moments away from the Palm on one side and the marina the other. You aren't hindered by too much construction (which a lot of Dubai is at the moment) and can get around very easily with the tram opposite and concierge on hand to organise taxis at all times of day and night. The sunset is beautiful to watch from the beach, there are restaurants across almost every cuisine type and the staff couldn't do more for you. Taxi to downtown is around 25 minutes. highly recommended for all wanting to be slightly away from the hustle and bustle!
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Posted 06-Nov-2016
Loved the hotel! Absolutely amazing... Service was also outstanding!