Ratings based on 580 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Riyadh

Nice

Posted 07-Feb-2016
Pros: it was food
Cons: reception area small compare to 5 star hotels
Location: for shoppers, restaurants and movie goers, location is ok, not good for business travelers
I feel racism from the hotel receptionist specially the male attendent
Comment from Hotel Management
09-Feb-2016 by Robert Barker, Hotel Management
Dear Guest, Thank you for sharing your review. I was pleased to read you enjoyed our location opposite the Ibn Battuta Mall. I was however very concerned to read your feedback regarding our team and can assure you our team ensures to treat all of our guests equally, regardless of their nationality or background. Nevertheless I have shared your comment with the concerned manager for his review. We do hope to be able to welcome you back during your next trip to Dubai. Best regards, Robert Barker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Japan

おすすめのホテル

Posted 05-Feb-2016
Pros: 快適さ
Cons: 特にない
Location: モールに近く便利です。 駅からは歩くと10分ぐらいかかります。 ビーチに送迎のバスがあるようですが、今回は行きませんでした。 次回はビーチも行きたいと思います。
市街地からは離れていますが、タクシーを使えばどこもどこも30分ぐらいで行けるし なによりとても綺麗で快適なホテルです。 ロビーの綺麗さや落ち着いた内装などは、ああアラブに来たな、という感じです。 モールにも歩いて2分ぐらいだし、ちょっとゆっくり滞在するにはとてもお勧めです。 また次も泊まりたいと思いました。
Comment from Hotel Management
10-Feb-2016 by Robert Barker, Hotel Management
親愛なるゲスト, いつもお世話になっております。 ご審査、ありがとうございます。 ご滞在にあなたのレビューを共有していただきありがとうございます イブンバトゥータモール反対私たちの場所を楽しみました, そしてホテルから 地下鉄駅に歩行距離, とても喜ばしく思いま. ご都合がつきましたら、dubaiへいらっしゃってください。もう一度お会いできる日を楽しみにしております。ホテルについて、なにかお意見がありましたら、 いつでもお願い致します。 今後ともよろしくお願い致します。 Robert Barker ゼネラルマネージャ
5 out of 5
Recommended
for Everyone
by A verified traveller from Saudi Arabia

Excellent stay!

Posted 24-Jan-2016
Pros: Great staff!
Location: Near to the Mall.
Allowed to check-in early at 7am. Room was comfortable and the facilities first rate! Excellent facilities too! Highly recommended!
Comment from Hotel Management
01-Feb-2016 by Robert Barker, Hotel Management
Dear Richard, Thank you for sharing your wonderful review. I was extremely pleased to read your kind comments and will ensure to personally share them with the team. We thank you for your recommendation and look forward to welcoming you back during your next trip to Dubai. Best regards, Robert Barker General Manager
4 out of 5
Recommended
for Couples
by A verified traveller from Melbourne Australia

2night stopover

Posted 19-Jan-2016
Pros: Value for money
Location: Location is at the far end of the metropolis
This is a value for money hotel, compared to some of the newer and very expensive ones. It is a little older as Dubai is building new hotels all the time, but the room was well appointed, the staff helpful and nice restaurants. There is a shopping mall across the road. The location is at one end of Dubai, which is a very long city, but the taxis are inexpensive and the hotel has a shuttle to one of the beach area.
Comment from Hotel Management
21-Jan-2016 by Robert Barker, Hotel Management
Dear LP, Thank you for sharing your review on your recent visit. I was very pleased to read you enjoyed our room facilities, our location opposite the Ibn Battuta Mall and access to Oceana Beach Club on Palm Jumeirah. We look forward to welcoming you back during your next trip to Dubai. Best regards, Robert Barker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Fantastic Hotel to stay

Posted 19-Jan-2016
Lovely friendly staff. Hotel extremely clean, restaurants beautiful
Comment from Hotel Management
20-Jan-2016 by Robert Barker, Hotel Management
Dear Marilyn, Thank you for sharing your wonderful review. I was pleased to read your kind comments and will ensure to personally share them with the entire team. We look forward to welcoming you back during your next visit to Dubai. Best regards, Robert Barker General Manager
3 out of 5
by A verified traveller from sydney

Room ok but looking out over a desal plant

Posted 18-Jan-2016
The room and service were fine but the location of the hotel is secondary. It is s long way from any of the major sites in Dubai and our room looked out over a dusty parking lot, freeway and what appeared to be an oil refinery and desalination plant. Like most places in Dubai drinks were just ridiculous in terms of price. A bottle of white wine that would normally cost A$7 was the equivalent of around A$80
Comment from Hotel Management
25-Jan-2016 by Robert Barker, Hotel Management
Dear Peter, Thank you for sharing your review on your recent stay. I was pleased to read you enjoyed our overall room facilities and the service provided by our team. Kindly note we conduct regular market checks to ensure our beverage pricing is in line with other five star hotels in the city, nevertheless I have ensured to share your feedback with the concerned manager for his review. We hope to be able to welcome you back during your next trip to Dubai. Best regards, Robert Barker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Gutes Hotel ausserhalb der Stadt

Posted 18-Jan-2016
Pros: Pool und Freundlichkeit Hilfsbereitschaft
Cons: Mehr Lüften in den Zimmern
Location: etwas ausserhalb, aber man ist gut durch Metro und Taxis angebunden und die Mall gegenüber lässt keine Wünsche offen
Urlaubsaufenthalt, tolles Hotel passt alles, nur der Bus zum Angeboten Privatstrand ist sehr oft voll wenn man nicht früh genug hinfährt und zurück, etwas mühsam aber dafür hat man dort alles was man braucht! Finde die Preise im Beachclub angemessen da alles Top ist Hotel, die Zimmer sind passend und gut ausgestattet, jedoch sollte eine Möglichkeit der Durchlüftung möglich sein, das Problem ist das es ab und an wie überall wo nicht gut belüftet ist, etwas müffelt! Ansonsten nur zu empfehlen
Comment from Hotel Management
23-Jan-2016 by Robert Barker, Hotel Management
Sehr geehrter Gast, vielen Dank fuer Ihren wunderbaren Kommentar. Ich war sehr zufireden zu lesen, dass Sie Ihren Aufenthalt bei uns, besonders unseren Oceana Beach Club auf der Palm Jumeirah, so sehr genossen haben. Zu Ihrer Information, Sie haben die Moeglichkeit die Fenster in den Zimmer aufschliessen zu lassen, bitte kontaktieren Sie unser Front Office Team, bei Ihrem naechsten Besuch. Wir hoffen Sie bald wieder bei uns begruessen zu duerfen. Mit freundlichen Gruessen Robert Barker Hoteldirektor
5 out of 5
Recommended
for Everyone
by A verified traveller from scotland uk

Amazing hotel

Posted 16-Jan-2016
Amazing hotel a few steps from Ibn battutta mall & metro. We had suite & it was huge. Huge living room, huge bedroom, bathroom & biggest balcony ive ever had. Downsides were view of power station & drainage problem in bathroom made it unbearable at times. Everything else was great. Staff are wonderful. Hotel uses a beach club which is lovely. Very clean & safe hotel. I will be back soon.
Comment from Hotel Management
20-Jan-2016 by Robert Barker, Hotel Management
Dear Ali, Thank you for your sharing your review. I was very pleased to read you enjoyed our Battuta Suite facilities, our access to Oceana Beach Club and the service provided by our team. I do apologize for the inconvenience caused by the drainage in your room, please rest assured your feedback has been shared with the concerned manager for his immediate attention to avoid future inconveniences to guests. We look forward to welcoming you back during your next trip to Dubai. Best regards, Robert Barker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Sweden

Fint hotell med utmärkt service

Posted 14-Jan-2016
Fint hotell med hög standard. Stor frukostbuffé med allt du kan tänka dig. Nära till tunnelbanan som är enkel att förstå (endast en linje). Ett STORT shopping center mittemot hotellet. Underbar privat strand och pool som finns en kort busstur bort (bussar går varje timme). Finns även pool på hotellet. Hjälpsam personal. Fina restauranger på hotellet med god mat.
Comment from Hotel Management
22-Jan-2016 by Robert Barker, Hotel Management
Kära Katja, Tack för din recension på senaste besök. Det gladde mig mycket att läsa dig haft vår frukost erbjuder, plats på gångavstånd från Dubai Metro och mittemot Ibn Battuta Mall. Vi ser fram emot att välkomna dig tillbaka under din nästa resa till Dubai. Med vänliga hälsningar, Robert Barker General Manager
Comment from Hotel Management
22-Jan-2016 by Robert Barker, Hotel Management
Kära Katja, Tack för din recension på senaste besök. Det gladde mig mycket att läsa dig haft vår frukost erbjuder, plats på gångavstånd från Dubai Metro och mittemot Ibn Battuta Mall. Vi ser fram emot att välkomna dig tillbaka under din nästa resa till Dubai. Med vänliga hälsningar, Robert Barker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia Sydney

Right in front of the shopping

Posted 13-Jan-2016
The hotel is fantastic. Though, carpet should be upgraded, bit worn out. Staff are excellent Thanks
Comment from Hotel Management
17-Jan-2016 by Robert Barker, Hotel Management
Dear Pivi, Thank you for sharing your wonderful review. Please rest assured your feedback has been shared with the concerned manager for his immediate attention. We look forward to welcoming you back during your next trip to Dubai. Best regards, Robert Barker General Manager