Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
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Reviews of Movenpick Hotel Apartments Al Mamzar Dubai

Movenpick Hotel Apartments Al Mamzar Dubai
Corner Cairo road and 46th street, Al Mamzar, Dubai

Reviews

7.6

Good

Rating 10 - Excellent. 122 out of 373 reviews" "
Rating 8 - Good. 132 out of 373 reviews" "
Rating 6 - Okay. 57 out of 373 reviews" "
Rating 4 - Poor. 30 out of 373 reviews" "
Rating 2 - Terrible. 32 out of 373 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Maya

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Damir Kartal on 23 Mar 2024
Dear Ms.Maya,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.Thank you for taking the time to review us. We were very concerned to receive your low ratings. However, we apologize for the inconvenience that caused you and please don't hesitate to contact us to share information on the issues that you encountered so that we can rectify the shortcomings.Thank you and we only hope that you will allow us another chance to be of better service to you in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

6/10 Okay

Asim

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, staff was cooperative but its too far from the Dubai city which was not comfortable to travel so long to go to the Dubai mall & other places
Stayed 2 nights in Feb 2024
Response from Damir Kartal on 23 Feb 2024
Dear Mr. Asim, Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your stay We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Rest assured that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

8/10 Good

KIN PING HESTER

Stayed 2 nights in Dec 2023
Response from Damir Kartal on 28 Dec 2023
Dear Mr.KinWarm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.Thank you for taking time to review our property and for giving us a perfect rating.We look forward to welcoming you back soon!Your Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

4/10 Poor

Nana Saah

Stayed 7 nights in Oct 2023
Response from Damir Kartal on 10 Nov 2023
Dear Mr. Saah ,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.Thank you for taking the time to review us. We were very concerned to receive your low ratings. However, we apologize for the inconvenience that caused you and please don't hesitate to contact us to share information on the issues that you encountered so that we can rectify the shortcomings.Thank you and we only hope that you will allow us another chance to be of better service to you in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

4/10 Poor

Syed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is quiet and peacefull. Gocery is close. Movemenyt to airport is easy. Staff of the hotel are excellent. But amenities quality is very poor. It needs renovation.
Stayed 11 nights in Aug 2023
Response from Damir Kartal on 31 Aug 2023
Dear Mr. Syed , Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your recent stay. We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Rest assured that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

4/10 Poor

radwan

Stayed 2 nights in Mar 2023
Response from Movenpick Al mamzar on 1 Apr 2023
Dear valued Guest,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.First and foremost, I would like to take this opportunity to thank you for choosing us for your recent stay and for taking the time to share your feedback with us.However, I was most concerned to learn that your stay was unsatisfactory in the hotel. I am very grateful that you took time to inform us about it, as improvements can only be achieved through guest feedback.Again, thank you and I hope you will accept my apology and rest assured that at the very least, your feedback will be acted upon to ensure no repetition.I do hope that despite the shortfalls experienced, that you will allow us another opportunity to be of better service in the not too distant future.Yours sincerely.Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

8/10 Good

Ayub

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff there was amazing from the security to the kitchen staff everyone was friendly
Stayed 7 nights in Feb 2023
Response from Damir Kartal on 3 Mar 2023
Dear Mr.Ayub Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.I would like to take this opportunity to thank you for taking the time to give us your feedback.I truly appreciate your kind words about our team members. It's definitely a boost for us every time we hear positive reviews such as this. We will certainly team know that they made an impact during your stay.Thank you once again for your wonderful review. We look forward to welcoming you back to the hotel in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

2/10 Terrible

Emmah

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Cockroach infested rooms, complained on the first day, moved rooms 3 days after to another infested room, have pictures and videos to prove this. Management team are not proactive or concerned about customer services, overchsrged my kids for breakfast every other day. Worst experience ever
Response from Damir Kartal on 6 Jan 2023
Dear Mr.Emmah,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.I do appreciate the time you have taken to write to us your concerns. I have noted the different issues that you have experienced during your stay with us here and would like to personally apologize for any inconvenience caused. All concerned departments have been informed on your complaints and the respective department heads are taking the matter very seriously to ensure that such incidents do not re-occur.We hope that you would give us another chance to be of better service to you and we will do everything possible to ensure we meet and indeed exceed your expectations.Your Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

8/10 Good

Yemi

Travelled with partner
Liked: Cleanliness
The room was okay, Karim the receptionist was very helpful.
Stayed 2 nights in Aug 2022
Response from Damir Kartal on 9 Sept 2022
Dear Ms.Yemi,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.We would like to take this opportunity to thank you for taking the time to give us your feedback. We are pleased to read that you enjoyed the quality of rooms, services and the facilities as well as the location of the hotel. It is very motivational for all the team to receive such positive comments. Thank you for staying with us and we look forward to welcoming you back to the hotel in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

10/10 Excellent

Nelly

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
The leak in the bathroom.
Stayed 9 nights in Jul 2022
Response from Damir Kartal on 12 Aug 2022
Dear Mr.Nelly , Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. First and foremost, I would like to take this opportunity to thank you for choosing us for your recent stay and for taking the time to share your feedback with us. However, I was most concerned to learn that your stay was unsatisfactory in the hotel. I am very grateful that you took time to inform us about it, as improvements can only be achieved through guest feedback. Again, thank you and I hope you will accept my apology and rest assured that at the very least, your feedback will be acted upon to ensure no repetition. I do hope that despite the shortfalls experienced, that you will allow us another opportunity to be of better service in the not too distant future. Yours sincerely. Damir Kartal Cluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

2/10 Terrible

Fawzi A

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
we liked nothing, it didnt reach to 2 stars hotels even
Stayed 10 nights in Apr 2022
Response from Damir Kartal on 14 May 2022
Dear Mr.Fawzi, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. I am very disappointed to hear that you found our service to be below your standards and for this I extend our heartfelt apology for the inconvenience caused during your stay. We assure you that we will do everything we can to ensure that this does not repeat itself in the future. I do hope that in spite of this unacceptable level of service delivery, you will allow us to be of better service to you in the near future. Thank you once again for sharing your experience of the hotel with us. Your sincerely, Damir Kartal Cluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

4/10 Poor

Ebrahim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff were great & helpful & even upgrade us from delux rooms to 2 room suite with no added fees, But The price compared to the place is not worth it. As the place is old. And the cleanliness of the bedrooms and the kitchen needs to be monitored more, and it is also preferable to use insecticides in the place. Pay attention to washing and sterilizing sheets and pillows well from dirt and odors
Stayed 2 nights in Nov 2021
Response from Damir Kartal on 30 Dec 2021
Dear Mr. Ebrahim, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. I do appreciate the time you have taken to write to us your concerns. I have noted the different issues that you have experienced during your stay with us here and would like to personally apologize for any inconvenience caused. All concerned departments have been informed on your complaints and the respective department heads are taking the matter very seriously to ensure that such incidents do not re-occur. We hope that you would give us another chance to be of better service to you and we will do everything possible to ensure we meet and indeed exceed your expectations. Yours sincerely Damir Kartal Cluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Friendly staff great location for my business purposes
Stayed 3 nights in Oct 2021
Response from Damir Kartal on 3 Nov 2021
Dear David, We very much appreciate your comments regarding your stay at the Movenpick Hotel & Apartments Bur Dubai . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir Kartal General Manager

4/10 Poor

Sadaf

Stayed 3 nights in Jun 2021
Response from Damir Kartal on 29 Jun 2021
Dear Guest. Thank you for staying and reviewing us. We are grateful for your kind patronage and appreciate receiving your positive review regarding your pleasant stay with us. Thank you once again and we look forward to welcoming you back in the not too distant future. Sincerely, Damir Kartal General Manager

8/10 Good

Mustafa

Stayed 4 nights in Mar 2021
Response from Amr AbdelAziz Baragith on 15 Apr 2021
Dear Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking time to review our property and for giving us a perfect rating. We look forward to welcoming you back soon! Your Sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2020
Response from Fabien Chesnais on 28 Dec 2020
Dear Guest, Thank you for your valuable feedback following your recent stay with us at Mövenpick Hotel and Apartment Hotel Bur Dubai.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
Terrible place to stay. Dont waste your money at this place.
Stayed 22 nights in Jun 2020
Response from Amr AbdelAziz Baragith on 22 Jul 2020
ar Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. I am very disappointed to hear that you found our service to be below your standards and for this I extend our heartfelt apology for the inconvenience caused during your stay. We assure you that we will do everything we can to ensure that this does not repeat itself in the future. I do hope that in spite of this unacceptable level of service delivery, you will allow us to be of better service to you in the near future. Thank you once again for sharing your experience of the hotel with us. Your sincerely, Amr AbdelAziz Baragith

8/10 Good

Khal, Baltimore

Travelled with family
Liked: Cleanliness
There was a leak from the roof by the kitchen towards the end of the trip. This was fixed but it was a hazard, as we had a baby with us. The customer service at breakfast was good and friendly. They staff was cooperative and friendly.
Stayed 6 nights in Dec 2019
Response from Amr AbdelAziz Baragith on 26 Jan 2020
Dear Mr. Khal , Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. First and foremost, I would like to take this opportunity to thank you for choosing us for your recent stay and for taking the time to share your feedback with us. I am happy to know that your overall experience was up to your expectations , except the leakage issue in the kitchen nevertheless , we will ensure that your concern is addressed to relevant department for a prompt action moving forward. I am very grateful that you took the time to write your feedback, as improvements can only be achieved through the valued guest feedback, please accept my apology for any inconvenience caused Looking forward to welcome you back in near future , please do not hesitate to contact me for any further assistance. Your Sincerely, Amr AbdelAziz Baragith Operations Manager

10/10 Excellent

Jawad, Islamabad

Liked: Cleanliness, amenities
Nice neat and clean apartment, friendly staff. location is ok
Stayed 1 night in Dec 2019
Response from Amr AbdelAziz Baragith on 21 Dec 2019
Dear Mr. Jawad Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for the great review of our hotel. We are glad that you enjoyed your stay with us, especially the outstanding service by the team. We will certainly share your compliments with the entire team. Thank you once again for your feedback and we do hope to see you again very soon. Yours sincerely, Amr AbdelAziz Baragith Operations Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I thought the staff were very helpful and friendly. You really can't fault their effort in sorting out any issue.
Stayed 10 nights in Nov 2019
Response from Amr AbdelAziz Baragith on 21 Dec 2019
Dear Guest Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for the great review of our hotel. We are glad that you enjoyed your stay with us, especially the outstanding service by the team. We will certainly share your compliments with the entire team. Thank you once again for your feedback and we do hope to see you again very soon. Yours sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from ,Hari Jayaram Front Office Shift Leader on 12 Nov 2019
Dear Mr. Mohamad, Greetings from Movenpick Hotel Apartment Almamzar, Dubai. We appreciated your feedback. Looking forward to see you again in our hotel. Thank you. Regards,Hari Jayaram Front Office Shift Leader

10/10 Excellent

GHOLAM HOSSEIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and great service.
Stayed 1 night in Oct 2019
Response from Amr AbdelAziz Baragith on 21 Oct 2019
Dear Mr. Hossein, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for the great review of our hotel. We are glad that you enjoyed your stay with us, especially the outstanding service by the team. We will certainly share your compliments with the entire team. Thank you once again for your feedback and we do hope to see you again very soon. Yours sincerely, Amr AbdelAziz Baragith Operations Manager

2/10 Terrible

Duncan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Terrible nights stay in two bedroom apartment. Out of date food in the fridge, previous occupants hair extensions in the kitchen drawer, body hair in the beds, ripped linen, mirrors not cleaned, no smoking room stank of smoke like an 90’s night club and furniture was run down to stay the least.. would never stay here again for any reason
Stayed 1 night in Oct 2019
Response from Amr AbdelAziz Baragith on 14 Oct 2019
Dear Mr. Ducan, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. First and foremost, I would like to take this opportunity to thank you for choosing us for your recent stay and for taking the time to share your feedback with us. However, I was most concerned to learn that your stay was unsatisfactory in the hotel. I am very grateful that you took time to inform us about it, as improvements can only be achieved through guest feedback. Again, thank you and I hope you will accept my apology and rest assured that at the very least, your feedback will be acted upon to ensure no repetition. I do hope that despite the shortfalls experienced, that you will allow us the another opportunity to be of better service in the not too distant future. Yours sincerely. Amr AbdelAziz Baragith Operations Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good staff and quiet location, big rooms, only missing desk chairs in case you need to do some work
Stayed 5 nights in Sep 2019
Response from Amr AbdelAziz Baragith on 6 Oct 2019
Dear Guest , Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your recent stay. We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Rest assured that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Portifa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Amr AbdelAziz Baragith on 2 Oct 2019
Dear Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking time to review our property and for giving us a good rating. We look forward to welcoming you back soon! Your Sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Amr AbdelAziz Baragith on 26 Sept 2019
Dear Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking time to review our property and for giving us a perfect rating. We look forward to welcoming you back soon! Your Sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Staff all very helpful and pleasant, generally good for a apart hotel although kitchen equipment a bit sparse. Pool is rather more 'compact' than picture suggests
Stayed 12 nights in Aug 2019
Response from Amr AbdelAziz Baragith on 1 Sept 2019
Dear Mr. Barry, Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your recent stay. We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Regarding cutlery & cookery we provide upon request, please call next time you stay at reception or housekeeping department, Rest assured that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours Sincerely, Amr AbdelAziz Baragith Operations Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Amr AbdelAziz Baragith on 22 Aug 2019
Dear Guest. Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your great review. I'm happy that you enjoyed your experience at the hotel that truly reflects in your perfect ratings. Thank you and I'm looking forward to having you again as our guest soon! Yours Sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

M Amir

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Amr AbdelAziz Baragith on 21 Aug 2019
Dear Mr. Amir, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your great review. I'm happy that you enjoyed your experience at the hotel that truly reflects in your good ratings. Thank you and I'm looking forward to having you again as our guest soon! Yours Sincerely, Amr AbdelAziz Baragith Operations Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Amr AbdelAziz Baragith on 19 Aug 2019
Dear Guest Our staff at Mövenpick Hotel Apartments Al Mamzar Dubai would like to greet you on this pleasant day. Thank you for selecting us as your hotel of choice and for allowing us a brief insight into your delightful stay with us. Were are extremely happy to know that you found your stay accommodating filled with warm smiles, as reflected by your review. We are looking forward to your return! Yours sincerely, Amr AbdelAziz Baragith Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Would definitely recommend them
Stayed 6 nights in Jul 2019
Response from Amr AbdelAziz Baragith on 29 Jul 2019
Dear Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and taking the time to provide us your review. It is only with valuable comments such as yours that we are able to keep up and improve our high service standards and emphasize on the requirements of our valued guests. We are very happy that your stay with us turned into a memorable experience, which this is the biggest reward for our hard work and continuous effort to provide hospitable and efficient services. Thank you and we hope to welcome you back to the hotel in the near future. Yours Sincerely, Amr AbdelAziz Baragith Operations Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare stay
The hotel quality started to be bad and not as before not good for families
Stayed 1 night in Jul 2019
Response from Amr AbdelAziz Baragith Operations Manage on 11 Jul 2019
Dear Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. First and foremost, I would like to take this opportunity to thank you for choosing us for your recent stay and for taking the time to share your feedback with us. However, I was most concerned to learn that your stay was unsatisfactory in the hotel. I am very grateful that you took time to inform us about it, as improvements can only be achieved through guest feedback. Again, thank you and I hope you will accept my apology and rest assured that at the very least, your feedback will be acted upon to ensure no repetition. I do hope that despite the shortfalls experienced, that you will allow us the another opportunity to be of better service in the not too distant future. Yours sincerely. Amr AbdelAziz Baragith Operations Manager

6/10 Okay

Verified traveller

Stayed 28 nights in May 2019
Response from Amr AbdelAziz Baragith Operations Manager on 11 Jul 2019
Dear Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking time to review our property and for giving us a good rating. We look forward to welcoming you back soon! Your Sincerely, Amr AbdelAziz Baragith Operations Manager

10/10 Excellent

Verified traveller

Stayed 8 nights in May 2019
Response from Amr AbdelAziz Baragith on 19 Jun 2019
Dear Ms.Anonymous, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking time to review our property and for giving us a perfect rating. We look forward to welcoming you back soon! Your Sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with grocery store inside hotel. Restaurants within walking distance.
Stayed 5 nights in Apr 2019
Response from Amr AbdelAziz Baragith on 11 May 2019
Dear guest, Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your recent stay. We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Rest assured, that we will do what we can to keep improving our services so that you're more than pleased during your next visit. If you have any suggestions for how we can improve our services, we would love to hear them through our hotel email. Looking forward to your response. Yours sincerely, Amr AbdelAziz Baragith Operations Manager

10/10 Excellent

Sameh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel , nice location , very clean , good services , internet , parking
Stayed 1 night in Apr 2019
Response from Amr AbdelAziz Baragith on 8 May 2019
Dear Mr. Sameh, Warm salutations from our staff at Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for sharing your candid review with us regarding your last stay. We are happy to hear that you have found your stay to have been a delightful experience with our hospitable staff, as reflected by your five-star review. Additionally, we are glad our staff was able to provide you with a convenient visit. Looking forward to your return! Yours sincerely, Amr AbdelAziz Baragith Operations Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
The internet is soooo weak and it has been reported But it was not resolved even until we check out. My cousin and her husband have been visiting me at the hotel without asking any identification. And all of a sudden the receptionist won’t allow her to visit me without any identification.
Stayed 23 nights in Feb 2019
Response from Amr Baragith on 3 May 2019
Dear Guest, We want to thank you for providing us with your candid feedback regarding your last stay with us. We want to deeply apologize for the discomforts that you have felt during your stay. It saddens us to hear when one of our valued guests did not find their visits satisfactory. Thus, we want to apologize for any discomforts regarding our internet services and hotel policies. I have forwarded your concern to the IT department to be addressed. As for your concerns regarding identification, we would like to inform you that as per municipality policy, all guests at the hotel require identification for safety purposes. Looking forward to hearing from you! Yours sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The best part of the hotel is the rooftop swimming pool. Sanju, the lifeguard there is very pleasant and friendly and it's peaceful up there. The gym is ok, enough to have a decent workout. The hotel overall is a bit dated. My checkin experience was great, I was informed that I had been given a free upgrade to have more space as we were three people. However, after getting our room. The experience went downhill. Firstly, the shower in the bathroom leaked really badly. There was water all over the floor after using the shower. We spent so much time trying clean the floor as the wet floor is very dangerous. We informed guest relations several times about this and we had a couple of visits from the staff who informed us the issue has been fixed. But it still leaked and the floor was still wet and was very dangerous. Secondly, the additional bed we were given had a mattress that was in such a bad state that I got no sleep at all on the first night. In fact I had a sore back as a result. I informed the front desk in the morning explaining about the mattress and the leaking shower. I also told staff that we would be out all day after 11.30 am, I was promised that everything would be looked into and sorted out by the time we got back. It was not. So we had to call front desk yet again to ask for the mattress change. Thirdly, several times we informed guest relations that we are three people and to please provide us with three bath, hand and face towels. Yet we had to
Stayed 4 nights in Mar 2019
Response from Amr AbdelAziz Baragith on 31 Mar 2019
Dear Mr. Naeem, Greetings from Mövenpick Hotel Apartments Al Mamzar. Thank you for your honest feedback regarding your stay with us. While we are more than delighted to know that you have found our team delightfully hospitable, we would like to apologize for the discomfort which you have experienced regarding our bathroom and room facilities. As your experience is our priority, we appreciate your valued insight which is well needed to gauge how we can improve the satisfaction of our guests. We are delighted to inform you that our establishment is currently undergoing changes in order to improve the quality of our services. We assure you that we will look into your comments during this period so they are addressed. In the meantime, we will do our part to ensure that our guests will stay comfortable and safe. With these changes, we would be more than happy to welcome you back during your next visit. Please do not hesitate to contact me personally regarding any future reservations for discounted rates. Yours sincerely, Amr AbdelAziz Baragith Operations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was very welcomed everyday it was like my second home sathesh lito and emily was very nice and helpful along with rokan at restaurants was nice and served breakfast all the staff had a smile. Even the cleans on 1st floor were always cleaning my room everyday. i would consider staying there again excellent hotel to stay at. thank you
Stayed 12 nights in Feb 2019
Response from Amr AbdelAziz Baragith on 29 Apr 2019
Dear Guest, Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your recent stay. We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Rest assured, that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours sincerely, Amr AbdelAziz Baragith Operations Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
No restrictions, very nice nice staff nice rooms must be one of the best for your buck in Dubai
Stayed 1 night in Feb 2019
Response from Amr Baragith on 21 Feb 2019
Dear Guest, Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to convey our sincerest thanks for sharing your wonderful experience with us. We are delighted to know that your stay at our hotel accommodation was filled with warm moments from our service. Upon your return, we would love to welcome you back. Hope to see you again. Yours sincerely, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great Hotel was a tiny bit run down, not what you'd necessarily expect of a movenpick hotel Pool was lovely and had built in jacuzzis but was a tad windy being rooftop Location would be great from airport but is a way out from town centre and attractions etc Not really much around the area in way of supermarkets etc
Stayed 3 nights in Feb 2019
Response from Amr AbdelAziz Baragith on 19 Feb 2019
Dear Guest, We want to thank you for your valued feedback concerning your recent stay. Although your stay was satisfactory, we aim to have each guest feel the comforts of home during their visit. Thus, we will do our best to amend your concerns, and ensure that your next stay will be better than the last. Additionally, We want to thank you for sharing your suggestions with us. We have cascaded your review to our engineering team who will look into your concerns. Sincerely, Amr AbdelAziz Baragith Operations Manager

4/10 Poor

Fredo, U.S

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I love the fact that this property is clean, well maintained and gives one a sense of being at home in a quiet and peaceful environment. However, I am not deeply impressed with the unyielding attitude of the staff at the reception at the time of my arrival, who had difficulty understanding that, unless stated clearly otherwise on the hotel website or other hotel's subsidiaries, when a customer pays for a super deluxe room in a hotel apartment, on arrival the customer excepts to be assigned a room; not a studio. Having travel a very long distance to get to this hotel late in the evening, I cringingly stayed in this facility only two nights to enable me find a better hotel apartment I was happy and comfortable with. I found a better hotel apartment on Al Rigga Road in Deira, which is better and has better customer service. I was really looking forward to spending three weeks of my vacation in one of the hotel apartments in this facility, but the unwillingness of the staff at Movenpick Hotel Apartments in Al Mamzar, Dubai to work with me made this hotel to loose me as a customer and guest. Had the hotel staff worked with me in assigning me a "room apartment", not a studio, as I had requested, I would not mind spending my entire vacatuion in this factility. My advise to anyone who wishes to stay in this facility is to ask many questions and clarification between super deluxe room and studio; premier deluxe and regular room; and a hotel apartment.
Stayed 20 nights in Jan 2019
Response from Amr AbdelAziz Baragith on 21 Feb 2019
Dear Mr. Obiudu, We would like to thank you for choosing Mövenpick Hotel Apartments Al Mamzar. We would like to extend our apologies for the inconvenience you have experienced concerning your booking details with us which did not meet your expectations. Looking into your concerns, you booked through Expedia for a superior-room which the Front Desk provided you with a room upgrade to deluxe, given free of charge, during your two-night stay with us. As your comfort is our top priority, we have recovered in our records that our front desk team offered a discounted supplement for your desired room category when you have raised your dissatisfaction in the room layout, providing multiple room options to select from. To allow for full transparency, we do our best to include the relevant information which our guests need when making their choice of accommodation. Upon checking, the Expedia page has pictures of the room offered, including textual descriptions and sizes stating that it is a bedroom with a sitting area. We encourage our guests to raise any questions they may have with our friendly reservations team prior to booking, to ensure that we meet your expectations during your visit. Please feel free to contact us for further concerns you may have. Yours sincerely, Amr AbdelAziz Baragith Operations Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 20 nights in Jan 2019
Response from Amr AbdelAziz Baragith on 30 Apr 2019
Dear Guest, Sunny greetings from your friends at Mövenpick Hotel Apartments Al Mamzar Dubai. We would like to thank you for providing your valued feedback concerning your recent stay. It is disheartening to hear when one of our valued guests do not find their visits satisfactory. Thus, we want to apologize for any discomforts that you have experienced during your recent trip. As we do our best to keep you happy, we encourage our guests to approach our Front Office team so they may promptly address matters raised during their time with us. Regardless, you can ensure that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to your return! Yours sincerely, Amr AbdelAziz Baragith Operations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No one explained the master switch to turn on all the appliances and the electrical switches. We had to keep asking for small hand/face/wash cloths and they kept bringing us the big body towels. No one told us that we also needed to leave our key card in the slot in the wall also for the electrical to work.
Stayed 5 nights in Feb 2019
Response from Amr AbdelAziz Baragith on 23 Feb 2019
Dear Guest, Warm greetings from our team at Mövenpick Al Mamzar. Thank you for providing us with a brief insight into your stay with us. As we do our best to keep you happy, we encourage our guests to approach our Front Office team so they may promptly address matters raised during their time with us. Regardless, we would like to apologize for this inconvenience and will do our part to ensure that this is explained to our guests upon check-in. Regards, Amr AbdelAziz Baragith Operations Manager

8/10 Good

Nanda kumar

Liked: Cleanliness, staff & service, room comfort
Dubai
good stay
Stayed 4 nights in Jan 2019
Response from Amr AbdelAziz Baragith on 19 Feb 2019
Dear Nanda, Our team would like to greet you on this wonderful day. We would like to convey our gratitude for sharing valued feedback concerning your latest visit. We're thrilled to know that you have had a relaxing stay at our accommodation which was well within an affordable price range. Our staff finds delight knowing that your overall experience has been a positive one, as reflected by your four-star review. Looking forward to seeing you again. Yours sincerely, Amr AbdelAziz Baragith Operations Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Fadi Khoury on 28 Jan 2019
Dear Shane, Thank you for choosing Mövenpick Hotel Apartments Al Mamzar Dubai for your accommodation and for taking the time to give us candid feedback about your stay. We are happy to know that you have had a delightful experience with us. With our aim of providing our valued guests with the cherished moments they deserve, we do our best to improve in our services. Hope to see you again! Yours sincerely, Fadi Khoury Operations Manager

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
They need to consider covering the floor tiles
Its a nice place to stay. Not sure of other rooms, mine had tiles which were all time cold and no slippers were provided
Stayed 5 nights in Dec 2018
Response from Fadi Khoury on 30 Dec 2018
Dear Guest, We want to thank you for your valued feedback concerning your recent stay. Although your stay was satisfactory, we aim to have each guest feel the comforts of home during their visit. Thus, we will do our best to amend your concerns, and ensure that your next stay will be better than the last. Additionally, We want to thank you for sharing your suggestions with us. We have cascaded your review to our management, and we will definitely keep them in mind. Sincerely, Fadi Khoury Operations Manager

2/10 Terrible

Verified traveller

Stayed 12 nights in Dec 2018
Response from Fadi Khoury on 30 Dec 2018
Dear Guest, Thank you for providing us with your honest feedback, and we want to deeply apologize for any inconveniences that you have encountered during your last stay with us. Our guest's experiences hold importance to our team, and it saddens us to hear that your visit to our accommodation was not your best. So, in order to continue our mission on providing quality hospitality and service, we would love to hear your thoughts on how we will continue our push to improve the services which we provide. Looking forward to hearing from you! Yours sincerely, Fadi Khoury Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Fadi Khoury on 30 Dec 2018
Dear Guest, Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your recent stay. We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your four-star review. Rest assured, that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours sincerely, Fadi Khoury Operations Manager