Ratings based on 194 Verified Reviews

4.3 out of 5
78% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

excellent hotel, great service, great facilities

Posted 03-Apr-2018
Pros: stayed in the Kempinski in Budapest
Cons: Nothing, other than staying longer!
Location: Great location as in the Palm
we really enjoyed our 3 night stay, the hotel is excellent, spotlessly clean, great staff, great facilities, lovely pool with beautiful beach. We couldn't fault anything at all...worth the price we paid
Comment from Hotel Management
09-Apr-2018 by Managing Director, Hotel Management
Dear Wayne, Thank you for you kind feedback. We are delighted to hear that you as a loyal Kempinski guest enjoyed the stay. We look forward to the opportunity of welcoming you back! Yours Sincerely, Sebastien Mariette Managing Director
4 out of 5
by Lai Ching

Posted 03-Jan-2018 on Hotels
The family suite is huge and comfortable, we can cook and dine in the room
Comment from Hotel Management
13-Jan-2018 by EAM, Hotel Management
Dear Lai Ching, Thank you very much for your positive comments. We are looking forward to welcoming you back at the Kempinski Hotel Palm Jumeirah in the not so distant future. Best Regards, Kerim Aliev, Executive Assistant Manager
4 out of 5
by Syed

Lied to on Arrival.

Posted 29-Oct-2017 on Hotels
Issue with the reception guy on arrival - said he upgraded our room, when clearly he had given us one of the last rooms availbale - despite me booking 3 months in advance! We complained and got moved and I did get an apology in the end, but not a great experience on arrival.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Relaxing stay on the palm

Posted 20-Aug-2017
Fantastic staff and beautiful location. Hotel was fantastic for children, rooms a great size. Ideal for families.
Comment from Hotel Management
31-Aug-2017 by HM, Hotel Management
Dear Ms. Natalie, Thank you very much for your positive comments, our colleagues will be highly commended. We are looking forward to welcoming you back at the Kempinski Hotel Palm Jumeirah in the not so distant future. Best Regards, Natalia Kashirskaya Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Clean high end hotel with great water view. I would recommend without hesitation.
Comment from Hotel Management
19-Aug-2017 by HM, Hotel Management
Dear Sir/Madam, We are delighted to find out that you enjoyed your visit to our hotel. Your rating and comment will drive our team to go beyond the expectations. Our team certainly look forward welcoming you back. Natalia Kashirskaya Hotel Manager
1 out of 5
by A verified traveller

late Check In

Posted 16-Jun-2017
I was suprised as soon as i arrived. Tried to check in but they said room is not ready wait 5 min. Waited waited waited. Ending up waiting 4 hours. I checked in at 6pm!!!!!. They said the hotel is full!!!. Which is not my business. Tried to claim my money back they said it has to be through expedia. I will be waiting for your reply. You guys have to talk to them. I am a gold memeber with expedia and i request a refund or credit in the hotel or with you.
4 out of 5
by Mr. Ashraf

This traveller left a rating score only Posted 10-Apr-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Quiet hotel

Posted 25-Feb-2017
The hotel is very quiet and therefore not much of a vibe in the restaurants and bars. The building sites either side woke us up each morning. The swimming pool was excellent and the cocktails from the Beach Bar were good. breakdast was very expensive for our family of 5 so self-catered each morning.
Comment from Hotel Management
24-Mar-2017 by Kempinski Palm Jumeirah, Hotel Management
Dear Darren, Thank you for your feedback. We have noted your valuable remarks which will serve to the improvement of our services. Best Regards, Natalia Kashirskaya Hotel Manager
4 out of 5
by Sovadh

This traveller left a rating score only Posted 06-Feb-2017 on Hotels
4 out of 5
by A verified traveller

Great Family Break

Posted 03-Oct-2016 on Hotels
We stayed for two nights on a family get away. The front desk service was excellent - Ahmed was very helpful. The room was spacious and the beach/pool great. However, the beds are extremely uncomfortable and need to be looked at. Even so, was a most enjoyable experience.