Ratings based on 190 Verified Reviews

4.3 out of 5
78% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Relaxing stay on the palm

Posted 20-Aug-2017
Fantastic staff and beautiful location. Hotel was fantastic for children, rooms a great size. Ideal for families.
Comment from Hotel Management
31-Aug-2017 by HM, Hotel Management
Dear Ms. Natalie, Thank you very much for your positive comments, our colleagues will be highly commended. We are looking forward to welcoming you back at the Kempinski Hotel Palm Jumeirah in the not so distant future. Best Regards, Natalia Kashirskaya Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Clean high end hotel with great water view. I would recommend without hesitation.
Comment from Hotel Management
19-Aug-2017 by HM, Hotel Management
Dear Sir/Madam, We are delighted to find out that you enjoyed your visit to our hotel. Your rating and comment will drive our team to go beyond the expectations. Our team certainly look forward welcoming you back. Natalia Kashirskaya Hotel Manager
1 out of 5
by A verified traveller

late Check In

Posted 16-Jun-2017
I was suprised as soon as i arrived. Tried to check in but they said room is not ready wait 5 min. Waited waited waited. Ending up waiting 4 hours. I checked in at 6pm!!!!!. They said the hotel is full!!!. Which is not my business. Tried to claim my money back they said it has to be through expedia. I will be waiting for your reply. You guys have to talk to them. I am a gold memeber with expedia and i request a refund or credit in the hotel or with you.
4 out of 5
by Mr. Ashraf

This traveller left a rating score only Posted 10-Apr-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Quiet hotel

Posted 25-Feb-2017
The hotel is very quiet and therefore not much of a vibe in the restaurants and bars. The building sites either side woke us up each morning. The swimming pool was excellent and the cocktails from the Beach Bar were good. breakdast was very expensive for our family of 5 so self-catered each morning.
Comment from Hotel Management
24-Mar-2017 by Kempinski Palm Jumeirah, Hotel Management
Dear Darren, Thank you for your feedback. We have noted your valuable remarks which will serve to the improvement of our services. Best Regards, Natalia Kashirskaya Hotel Manager
4 out of 5
by Sovadh

This traveller left a rating score only Posted 06-Feb-2017 on Hotels
4 out of 5
by A verified traveller

Great Family Break

Posted 03-Oct-2016 on Hotels
We stayed for two nights on a family get away. The front desk service was excellent - Ahmed was very helpful. The room was spacious and the beach/pool great. However, the beds are extremely uncomfortable and need to be looked at. Even so, was a most enjoyable experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle ,UK

Out on the palm and away from the madding crowd

Posted 06-Aug-2016
Pros: very luxurious and staff very helpful beds extremely comfortable
Cons: have a shop inside
Location: water sports available by pick up at the hotel. bit of a drive back into Dubai but Wild Wadi water park close.
Lovely time at the hotel.very welcomed and calm and serene surroundings. Staff always helpful.No shop inside or nearby but restaurants and room service excellent Pool great for the kids and adults alike. would definitely go back!
5 out of 5
Recommended
for Everyone
by A verified traveller from atlanta

Superb hotel on the beach

Posted 30-May-2016
Luxury hotel with every conceivable amenities and lovely location on the palm island. Incredible views of Dubai skyline from the balconies.
1 out of 5
by A verified traveller from Jeddah

Posted 01-May-2016
I've arrived at 5 pm I found out the hotel name is not what I want and I found the hotel neighbourhood under construction without knowing that the hotel is only for families who want to stay in the beach.