Ratings based on 1,048 Verified Reviews

4.6 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from United kingdom

Excellent service and fantastic for a family trip

Posted 24-Feb-2018
We had a lovely family holiday at JBH. What was most impressive was the excellent service we received everywhere. There were plenty of options for relaxing from the beach bar to another lounging area furher away and the water park was brill and free. They also offered a complimentary session per day to look after your kids which was very helpful. There are options for adult only places too so suits both families and couples. Rooms were constantly cleaned with top ups of water bottles and fruit every day. There are plenty of places to eat too. The experience was very personable and I think it's probably the best service I've ever had. They also take safely very seriously as they have 5 lifeguards at each pool even when it's not that big. Changes I'd have suggested; Breakfast is the same every day with no variability at all so that could be improved. The same goes for their tea section in The afternoon so we were quite fed up of the menu once we left. The kids club is big and spacious but id definitely suggest more outdoor activities for the children as I've seen at other hotels. They tend to keep the children indoors which I think is a pity with the weather All in all though, we had a brilliant time and would be more than happy to return!
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Would recommend without hesitation

Posted 23-Feb-2018
Pros: Location, view from room, bathroom size. Good gym and beach club.
Cons: Public areas in need of TLC
Location: Plenty on site activités; Waterpark, gym, beach & beach club, great bars, close to souk and Burj Al Arab. Taxi's very cheap to other locations
Rooms superb, all facing the Burj Al Arab and just refurbished to very good standard. Really spacious & quality rooms. Public areas in need of an upgrade which is happening this Summer. Great location with excellent beach and on site facilities.
5 out of 5
Recommended
for Everyone
by A verified traveller from Stourbridge, UK

Beach front hotel

Posted 22-Feb-2018
Pros: Location with staff who were friendly and couldn’t do enough to ensure you enjoyed the hotel and facilities
Location: Beachfront hotel close to the Palm , Marina and Mall of the Emirates. Short drive to downtown and Dubai Mall and Burj Khalifa
Relaxing holiday in quality hotel. Good choices for meals and friendly efficient staff who wanted to ensure you enjoyed the experience of staying at the hotel. Enjoyed our stay and will return. Excellent location with the bonus of being able to enjoy the other Jumeirah hotels!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2018
Great Staff! Amazing facilities fantastic for children we will most definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Georgia

Jumeirah Beach Hotel in February

Posted 20-Feb-2018
This hotel was extremely accommodating and perfect in location. Each day I was pleasantly surprised at how attentive everyone was from my room, to restaurants, and even at pool. It was truly a stay to share with others!
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely stay albeit expensive

Posted 19-Feb-2018
Wonderful beach, very clean and spacious. Too many gadgets in the room that weren’t necessary and the air con wasn’t great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 18-Feb-2018
Great pool nice touches like free water and ice lollies by by the pool. Nice room and friendly staff. Great for wild wadi. Only diet side was drinks and food a little pricey.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great access to beach, walking/running path, res

Posted 08-Feb-2018
The hotel has all the amenities you could think of. Restaurants have amazing meals, and if you've forgotten anything e.g. toothbrush, etc. Your rim us equipped with pretty much everything. The views are also spectacular.
4 out of 5
by A verified traveller from Los Angeles, CA

Great hotel, rude staff

Posted 06-Feb-2018
Pros: Cleanliness, location, gym and juice bar
Cons: Staff training and customer service
I was staying at this hotel during a very important business trip from Los Angeles. For the first time in my life I experienced a very negative experience at a "high end" hotel. After a series of long meetings I went to the spa at the end of the day to wind down. On my way out I picked up a disposable toothbrush to take with me and the spa attendant approached me and angrily yelled at me for "stealing" a disposable toothbrush from the spa. I tried to explain to him that I was in a rush and I didn't understand what all the fuss was about but he proceeded to tell me that I was stealing and that he was watching me. Imagine being yelled at and accused of stealing in front of several other guests at the hotel. I brought this up to the manager/supervisor (Feras) but he didn't seem to really care at all and said that he would investigate but he clearly was not interested. Not surprisingly, I did not hear back from anybody at the hotel. The hotel was otherwise great and the other staff with the exclusion of the manager and spa attendant were great. Not sure but my best guess is that this was an act of discrimination due to my olive toned skin. I have lived in the united states my whole life and I have never experienced anything like this before. On the contrary, I have only experienced kindness and respect at every other hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Ticks all the boxes

Posted 31-Jan-2018
Faultless - if you’re looking for R&R with all amenities and restaurants on your doorstep then this hotel is perfect. Room view of the Burj Al Arab and sea was superb and staff are all extremely friendly. Not cheap but then you get what you pay for.
Comment from Hotel Management
06-Feb-2018 by General Manager, Hotel Management
Thank you, we appreciate your review and look forward to welcoming you soon. Sincerely, Sven Wiedenhaupt General Manager