Ratings based on 828 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Service auf höchstem Niveau

Posted 23-Feb-2017
Pros: Die Menschlichkeit! Die Hilfsbereitschaft, der Service, die Sauberkeit und die Höflichkeit jeden Personals
Location: Jumeirah Beach - direkt am Burj Al Arab, Strand, Souk Madinat und Wild Wadi Waterpark, Busse und kleine Mall in unm. Nähe
Wir zwei waren acht Tage in dem Hotel, obwohl Check-in erst ab 15 Uhr war, entschuldigte man sich bei uns um 10 Uhr, dass das Zimmer nicht fertig war und um halb11 waren wir im Zimmer, die Koffer schon dort bereitgestellt. Die Aussicht war einmalig - direkter Blick auf das Burj Al Arab und aufs Meer hinaus, die Pools sauber, sicher und die Liegen gemütlich, purer Luxus. Das Essen im Restaurant "Latitude" war fabelhaft. Jeder war sehr nett und wir wurden ständig mit Namen angesprochen. Das Zimmer wurde zweimal am Tag perfekt gereinigt und für die Nacht vorbereitet. Ausnahmslos zu empfehlen!
3out of 5
by A verified traveller from B

Nice hotel but ridiculously overpriced

Posted 21-Feb-2017
A modern clean hotel with very efficient staff. However only go if you are all inclusive/half board. We made the mistake of paying for room only, and nearly had to declare bankruptcy on our return! If you are happy to pay £9 for a coffee, £15 for a beer and £30 for a glass of wine, this is your place. If not, go elsewhere! Food is also expensive- a pizza and burger round the pool cost £70. The main restaurants are even more expensive...
5out of 5
Recommended
for Everyone
by A verified traveller from Jesi

Sensazionale!

Posted 17-Feb-2017
Disponibilità, pulizia, benessere, soddisfazione. Credo questi siano gli obiettivi della struttura nei confronti del cliente. Eccellente!
2out of 5
by A verified traveller

Certainly not Five Star or Remotely Luxury

Posted 16-Feb-2017
Pros: The staff that worked within the hotel.... The only saving grace to this dated
Cons: Everything!!!
Our stay at the JB Hotel was less than impressive and the service (or should I say lack of service) from Expedia was equally as poor. The Hotel is tired, dated and reception staff not very helpful! I would not recommend this hotel to anyone. 3 stars at most. We checked in early after a night flight (with a 3yr old) to be told that we had to wait until 3pm to check in. Whilst it's company policy to not check until 3pm we emailed days ahead to see what was possible. Given that this hotel is (apparently) luxury, 5 star I would of expected something a little more. When asked if there was anywhere in the hotel that we could go and rest we were told no! We were repeatedly told that Bfast was not inc on the 1st day due to our check in time? Again hardly 5 star resort treatment. We sat in the reception area for hours before getting our room. We found a table of Fruit and Luke warm water for tea however this was not pointed out by anyone in the hotel? The biggest disappoint was the room check in. Rooms are tired, dated, stained furniture and extremely underwhelming for the price. The staff member that escorted me to the room informed me that all of the rooms were being refurbished in Feb!? Although this was not shown on the website? I've experienced 5 star but this was far from it. Maybe in 97 when it was built but it clearly needs to learn a thing or two on modern day luxury and service. No Water Park open (again zero comms) and loud Music until the the early hours from the pool bar.
2out of 5
by A verified traveller from london

Very mixed experience. Some excellent some bad

Posted 09-Feb-2017
Room was excellent with great view of sea and Burj al Arab. But WildWadi water park was closed for renovation which hotel had not informed us of when booking. Child very disappointed to miss out. Spa was good but jacuzzi was closed too. Food was expensive so would recommend going half board if you can. We couldn't because we were going to Oman on the trip. Unbelievably we got crude oil on ourselves from the private beach. One of the managers claimed there were signs on the beach to warn guests but we didn't see any. The oil still has not all come off. Our clothing was ruined and had to be thrown away. The hotel refused to compensate us in any way. Further, the manager refused to let us leave one suitcase with them for 2 days whilst we went to Oman. The manager's treatment of us was really shocking for us. On the other hand the rest of the staff couldn't have been more accommodating and friendly throughout our stay. The conscierge also let us leave our suitcase whilst we went to Oman which was much appreciated. So in summary, a lovely hotel with some great features and very friendly staff (with one exception). But a very mixed service overall. The crude oil problem probably means we will not come back though. We were lucky it only got on our child's clothes and not on her skin like it did for me and my wife. On the other hand my wife came here years ago and did not encounter these problems and our friends have had good experiences there. Maybe we were just very unlucky?
5out of 5
Recommended
for Families
by A verified traveller

Skønt hotel med fantastisk beliggenhed

Posted 07-Feb-2017
Pros: Alt var i orden. Super mad og super service
Cons: Der var dog en ting, som ikke var i orden. Det var stikket til mobil opladning. Det var meget irriterende
Location: Super beliggenhed ved strand og tæt på Madinat
Nød hele opholdet 100 procent. Ren afslapning. Det mest fantastiske morgenmåltid ved stranden. Super service på stranden. Var der med min søn, og vi var begge lige begejstrede.
5out of 5
Recommended
for Everyone
by A verified traveller

Family friendly hotel

Posted 06-Feb-2017
We went as family vacation with our two daughters ( 6,7) and we really enjoy our stay in this hotel . With a good stuff and services from the point of entrance until the drop us to airport.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2017
A number of hotels nearby whose facilities are available to use.
4out of 5
Recommended
for Everyone
by A verified traveller

Zeker aan te raden ;)

Posted 01-Feb-2017
Pros: Een comfortabel kamer en dichtbij alles waar ik naar toe wil. Strand, Marnia walk, Madinat, 25 min van het vliegveld en binnen 20 mini ben je overal
Cons: De communicatie binnen de personeel, die ene zegt dit en de andere zegt dat
Location: alles is vlakbij of binnen 20 mini met de taxi
Een mooi hotel, vlakbij "de Madinat"een oude stad" tevens vlakbij Marina walk (een mooie have met verschillende restaurantjes en cafés je kunt een boot varen of een stukje lopen) de Hotel heeft een mooi zwembad en eigen privé strand. Vanuit de hotel kun je lopen naar de oude stad "de Madinat" maar ook met een golfkarretje wordt je gebracht. Ik zeg doen ;)
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Jan-2017
Pros: Great service and facilties. Good choice of restaurants
Cons: We had to wait a long time for the lifts most days.
Great for a short winter sun break. Lovely large rooms with amazing view. Amazing service. Good space between sun loungers on the beach. The whole hotel complex very clean and beautifully kept.