Ratings based on 989 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester,UK

Great Hotel with great location

Posted 04-Nov-2017
Pros: Location.You can also use the other hotels owned by the Jumeirah group in the Madinat area.
Cons: The rooms are looking a bit tired and could with updating. I know that the hotel is in the process of refurbishing some of the rooms.
Location: Location is great,on the beach with access to the other hotels in the area that are owned by the Jumeirah group.
It was our first wedding anniversary whilst staying at the hotel. When we arrived the room had been decorated with balloons,banners,etc along with a bottle of Prosecco,chocolates & cake. The manager sent a personal note offering congratulations along with an invitation to a cocktail party.We couldn't fault any of the staff,nothing was too much trouble,from the cleaners to the manager of the hotel. We ate & drank a few times in the Dhow & Anchor where the manager Pappu continually looked after us. He arranged for our bill to be covered for the evening as it was the day of our anniversary. Every time we went in the Dhow Pappu went out of his way to ensure we were enjoying our evening,he is a credit to hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Nov-2017
The hotel is class as always great fun and amazing place to relax and enjoy the heat. Staff are 10/10 and rooms are very clean and well sized. This time was a bit of noise from maintainence going on around the hotel and that was annoying but wasn't too bad in the end. We had a great time and like always we will be stopping off on the way home from Europe again
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent hotel

Posted 01-Nov-2017
Excellent hotel, plenty of places to eat, staff very helpful and friendly. Plenty of loungers around pool and on beach. Only problem was that room smelt damp, so we were moved to a better room.
1 out of 5
by A verified traveller from london

Not what I expect from a certified 5star hotel

Posted 21-Oct-2017
Having booked months in advance for our honeymoon we were really looking forward to our lavish stay at JBH. The hotel were informed well in advance it was our honeymoon and they had assured me they would do everything possible to make our stay extra special. Upon arriving at the hotel we were not greeted with very nice staff (not rude but just not what I expected). We asked for a cheeky upgrade to which we were told the hotel was full, we asked if there was anything else they could do for us as it was a very special occasion and told "No". Getting to the room it was on the first floor (room 141) (don't stay in this room if you want to sleep in). Firstly it's supposed to be an ocean view room and u get a tiny glimpse of the ocean through the half dead palm trees, then u get woken up every morning by the music from the restaurant directly below and the chatter of people eating outside. Overall the hotel is nice but I was very disappointed with the willingness of the staff to make us feel extra special whilst we stayed. Won't be going again. Could have got the same if not better service for less than half the price.
5 out of 5
Recommended
for Everyone
by A verified traveller from united kingdom

Best family hotel in dubai

Posted 17-Oct-2017
Had an amazing time their would defiantly go back
5 out of 5
Recommended
for Everyone
by A verified traveller from Sheffield

Posted 17-Oct-2017
The hotel was absolutely fantastic and more than we expected when booking. This is the first time we have not left a hotel complex as it provided everything we desired from our holiday and the added bonus of using wild Wadi next door was brilliant.
4 out of 5
Recommended
for Everyone
by A verified traveller from manchester

Posted 14-Oct-2017
Excellent but lots of construction works going on currently
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol, UK

Amazing hotel in superb location.

Posted 09-Oct-2017
Best hotel we’ve ever stayed in. Amazing location and closer to central Dubai than some of the other well known alternatives in Jumeirah. Lots to do for adults and children and all rooms have a fantastic view of the Persian Gulf, inc the famous Burj Al Arab. Will definitely visit the same hotel again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional hotel

Posted 08-Oct-2017
Excellent amazing hotel staff and facilities, we had the maximum fun and enjoyed everything there we recommend this hotel for everyone 👍
4 out of 5
Recommended
for Everyone
by A verified traveller from usa

Beachfront hotel

Posted 06-Oct-2017
The hotel is nice and clean with beautiful private beach. Free acces to the water park. Huge breakfast buffet. The staff could be more helpful.