Ratings based on 1,093 Verified Reviews

4.6 out of 5
86% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2018
Hotel was good. Bit tired. But I know that they close for the next few months for an upgrade.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Nice hotel right by the beach.

Posted 19-Apr-2018
Beautiful view of Burj Al Arab and boats in the marina. Drinks very expensive though.
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
Thank you for your review. Sincerely, Sven Wiedenhaupt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Apr-2018
Staff could not have been more helpful and pleasant.
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
Many thanks for taking the time to post your generous review. Sincerely, Sven Wiedenhaupt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Ten star service and the best staff ever

Posted 13-Apr-2018
I can’t say enough about our stay at Jumeirah beach hotel last week- everyone was so welcoming kind thoughtful and lovely to myself and my two children. Each and every staff member that looked after us went out of their way to help. This is a very child friendly resort that I will always come back to. The room we stayed in was refurbished to an extraordinarily high standard, with a beautiful view. The Sinbad kids club is one of the best I have seen, brand new and high tech. Suja and Sandra at the kids club made my kids feel at home. Tess at the Talise spa gave me a lovely massage in the open air tent at sunset which was unforgettable. Little touches like free kids milk, kinder bueno left on pillows and free beach bags and flip flops make the stay thoughtful and worth every penny. The wait staff and housekeeping are all amazing and really interested in guests. The swim shop upstairs has the most beautiful and fashionable items thoughtfully curated from all over the world. From sunuva kids rashguards to crystal embellished havainas and eres bikinis it’s all there. Am in love with this place. The only two things I would say that can be improved: kids channels aren’t plentiful and cable options should include HBO - but this may actually be owing to broadcasting regulations in dubai that forbid foreign media. Finally I’d love to see the restaurants move on and get updated- more edgy fusion /Arabic or sushi /Japanese options would be great. the current menu is a bit too safe.
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
We are delighted to read you had a great time with us! We will certainly look into your suggestion. Thank you and we look forward to welcoming you soon. Sincerely, Sven Wiedenhaupt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Centrally located clean hotel

Posted 07-Apr-2018
All the staff are very friendly, the buffet is great, free shuttle to the malls, right on the beach, complimentary accesss to Wild Wadi water park next door, huge gym, kids club, etc etc. Definitely a repeat
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
Excellent, we are absolutely delighted to hear that you enjoyed your stay with us. We hope to see you again soon! Sincerely, Sven Wiedenhaupt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Superb experience

Posted 26-Mar-2018
The service is brilliant. Gifts and treats for kids everyday, free fruits in the room, free ice lollies and bottled water in swimming pool and beach areas. Lots of swing pools and large quite private beach. Free excess to water park is bonus. I visited a few local hotels but JBH will be my choice next time again. A really good option if you are staying with kids, they will love it, I guarantee
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
Thank you for your lovely comments. We look forward to your next stay. Sincerely, Sven Wiedenhaupt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great 5 star family hotel

Posted 25-Mar-2018
Good view of the ocean from the room with burj al Arab. Amazing breakfast and restaurants, buggy service to other sister hotels and friendly staff.
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
Excellent, the whole team is absolutely delighted to hear they were able to make your stay a memorable one. Sincerely, Sven Wiedenhaupt General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Mar-2018
The hotel was great and so were the facilities the major issue that I had was that they would not allow my guests into my room the Manager Mr Farooq was very in professional and rude he was not will to show till
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
Thank you, we appreciate your review and look forward to welcoming you soon. Sincerely, Sven Wiedenhaupt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Worcester, UK

Great hotel fabulous service.

Posted 19-Mar-2018
We always stay at Jumeirah proprties when we visit Dubai. The service is always first class. The hotels always clean and staff very friendly and professional. The JBH has lots to offer for couples and families. It has lots of different restaurants to choose from and many more at the sister hotels a buggy walk or abra ride away. You must visit the Madinat Souk for a wonder around the shops and stalls. They also have a good selection of restaurants. Our favourites are the Pai Thai restaurant at the Al Qasr Hotel and the Meat Co. Well worth buying an entertainer for food and drink 2 for 1 vouchers if there’s a few of you or you’re there for quite a few days. Another place to visit is the fountains downtown which is at the Dubai Mall.
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
Thank you, we appreciate your review and look forward to welcoming you soon. Sincerely, Sven Wiedenhaupt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

Posted 18-Mar-2018
Excellent all round, great for families, great family facilities
Comment from Hotel Management
23-Apr-2018 by Sven, Hotel Management
Great to see that you enjoyed your time with us. We hope to welcome you back in the near future! Sincerely, Sven Wiedenhaupt General Manager