Ratings based on 345 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Stockholm

Billigt men ganska tråkigt hotell

Posted 19-Sep-2016
Pros: Fina, stora och fräscha rum. Trevlig personal och fräsch frukosttuffe.
Cons: Poolområdet är ganska tråkigt
Location: Tråkigt läge, man behöver ta taxi vad man än vill göra. Men det är ganska nära till Dubai Mall, flygplatsen och stranden.
Hotellrummen var fina och stora i förhållande till priset, personalen var trevlig och hotellet låg nära flygplatsen. Men poolområdet var tråkigt och området som hotellet ligger i är tråkigt och känns inte särskilt kul att semestra i.
Comment from Hotel Management
20-Sep-2016 by GM, Hotel Management
Dear Valued Guest, Thank you for the detailed feedback on our hotel and services. We do apologies for the errors in service you had encountered and we hope to be able to make up for them in the future. We do thank you for highlighting the situation you encountered as it gives us an opportunity to improve our services. We hope to be given the chance to welcome you again on your next visit to Dubai. Yours sincerely, Ulrich Hoffmeister General Manager
1out of 5
by A verified traveller from New York

Requested early check in and ripped off

Posted 20-Aug-2016
When I booked the room online I called the hotel for early check in and the representative told me it is ok I can do early check in but when I arrived at the hotel I was told it was not promised that the room is available for early check in; although they confirmed it 30min ago. Then they say we can arrange a room for you until my original booking time starts but you need to pay $100 for 3 hours of stay. That is rediculs and When I stayed in that room for 3 hours they told I will now stay in this room and there is no switching. Customers service is horrible no such professionalism or satisfy customers. Avoid this hotel at all cost.
Comment from Hotel Management
24-Aug-2016 by GM, Hotel Management
Dear Mr. Sam, I was really sorry to hear of the problems you experienced during your recent stay at our hotel. We pride ourselves on the standard of our service and I have carried out an investigation to find out how we fell short this time. We are always looking to improve the standard of service we can provide and as part of this programme colleague highlighted by you will be given additional training and guidance. On behalf of Jumeira Rotana, I would like to offer our sincerest apologies for the inconvenience that these problems have caused you and we still hope to see you again. Yours sincerely, Ulrich Hoffmeister General Manager
4out of 5
by A verified traveller from R

Posted 18-Jul-2016
its a clean budget hotel. A larger newer model tv would be good addition. Breakfast was very good.
Comment from Hotel Management
30-Jul-2016 by GM, Hotel Management
Dear Valued Guest, Thank you for your comments on our Rotana Hotels Satisfaction Survey. First and foremost, please accept my sincere apologies for the inconvenience that you experienced during your stay. It is our goal to maintain the highest standards of service to all our guests and it is only from feedback such as yours that we are able to improve our facilities and services. Thank you once again and I do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager
4out of 5
by A verified traveller from Tampa

Nice Hotel but....

Posted 14-Jul-2016
Pros: good quality / price
Cons: they should manage construction noise better , specially before 10 am .
Location: $10 -$20 taxi ride will take pretty much anywhere in Dubai ( central location )
Nice hotel but during my stay on July 2016 , hotel was going thru renovation mainly , upper deck . Gym was switch to a small room in the first floor , sauna and Jacuzzi are not available . Couple of times , I ask reception to ask construction crew to keep noise down ( specially before 10 am ) . Stuff speaks good English and helpful
Comment from Hotel Management
20-Jul-2016 by Jumeira, Hotel Management
Dear Valued Guest, I was sorry to hear of the problems you experienced during your recent stay at our hotel. We pride ourselves on the standard of our service and I have carried out an investigation to find out how we fell short this time. We are always looking to improve the standard of service we can provide and as part of this programme we are undertaking extensive renovation at the moment. I do apologize about maintenance noise you experienced while staying with us due to on-going refurbishment works of all guest rooms. We hope to see you again soon and will be happy to assign you one of our newly renovated rooms. Yours sincerely, Ulrich Hoffmeister General Manager
5out of 5
by MAGED

Posted 12-May-2016 on Hotels
Comment from Hotel Management
by GM, Hotel Management
Dear Mr. Maged, Thank you very much for staying with us at Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your comments will be shared with all concerned departments. Thank you once again and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager
5out of 5
by László

Posted 11-May-2016 on Hotels
The hotel was superb and all colleagues were helpful. The room was large and clean. The breakfast was delicious.
Comment from Hotel Management
16-Jul-2016 by GM, Hotel Management
Dear Guest, Thank you very much for staying with us at Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your comments will be shared with all concerned departments. Thank you once again and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager
4out of 5
by Amro

Posted 30-Apr-2016 on Hotels
Comment from Hotel Management
09-Jul-2016 by GM, Hotel Management
Dear Valued Guest, Thank you very much for staying with us at Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your comments will be shared with all concerned departments. Thank you once again and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager
4out of 5
by Rania from Kanton Bern, Schweiz

Angenehmer Aufenthalt

Posted 21-Apr-2016 on Hotels
Nach dem Frühstück war das Liegen am Pool optimal um den Tag anzufangen. Abends nach der Besichtigung der Stadt war es angenehm, ein Restaurant nach Wahl in der Nähe aussuchen zu können.
Comment from Hotel Management
09-Jul-2016 by GM, Hotel Management
Dear Valued Guest, Thank you very much for staying with us at Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your comments will be shared with all concerned departments. Thank you once again and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager
3out of 5
by A verified traveller

Hotel für ein kurz Urlaub (2 Tage) geeignet

Posted 13-Apr-2016
Hotel etwas verlebt und wurde leider bei unserem Aufenthalt gerade modernisiert. Die Lage ist auch nicht ideal, da die Metro ca. 10 min (Fußweg) entfernt ist. Taxis fahren leider nicht permanent vorbei, da der Hoteleingang in eine Seitenstraße liegt.
Comment from Hotel Management
16-Apr-2016 by GM, Hotel Management
Sehr geehrter Gast, Vielen Dank für Ihren Kommentar unser Hotel und die Lage in Bezug auf. Es ist unser Ziel, den höchsten Standard an Service sowie Sauberkeit halten daher wirklich zu schätzen Ihre Anmerkung wir. Wir arbeiten derzeit an Zimmer Sanierung, wenn alle Hotelbetten werden auch für neue, hoffentlich bequemer ersetzt werden. Vielen Dank noch einmal, und wir freuen uns darauf, Sie wieder begrüßen zu einem unserer neu renovierten Zimmer zu versuchen. Dein, Ulrich Hoffmeister , Generaldirektor
4out of 5
by Conleth from London

Reasonable Price and location.

Posted 11-Apr-2016 on Hotels
A short Business trip - adequate location and facilities
Comment from Hotel Management
18-Jun-2016 by GM, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us at Jumeira Rotana Dubai and for such a gratifying review. Your positive comments will be shared with all the employees of the hotel.. We do hope to see you again very soon and make your next stay as impeccable as you had your last stay. Yours sincerely, Ulrich Hoffmeister General Manager