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Reviews of JA The Resort - JA Beach hotel

5 out of 5
JA The Resort - JA Beach hotel
Within JA The Resort, Jebel Ali Beach, Dubai, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 410 out of 723 reviews" "
Rating 8 - Good. 234 out of 723 reviews" "
Rating 6 - Okay. 45 out of 723 reviews" "
Rating 4 - Poor. 13 out of 723 reviews" "
Rating 2 - Terrible. 21 out of 723 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Asma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a disappointing check-in experience at the hotel. As an Expedia gold member, I was expecting to receive an upgrade, subject to availability. Surprisingly, there was an available upgrade, but the hotel staff informed me that I needed to be a gold member with their specific program. I requested, at the very least, a room with a view, highlighting my status as an Expedia gold member. However, the receptionist signed me up for their membership, even though I already had a membership with Expedia. The check-in process was frustratingly slow, with an excessive amount of paperwork to sign. While the hotel itself was decent, I believe there is room for improvement in their services. They should be more accommodating to guests who come from different platforms with various memberships. It's disheartening that, despite being a loyal Expedia member since 2010, I was treated in such a manner simply because I didn't make a direct reservation with the hotel.
Stayed 6 nights in Dec 2023

6/10 Okay

Elizabeth

Travelled with family
Disliked: Staff & service
Property was clean and beautiful grounds but no music or any form of entertainment
Stayed 2 nights in Jan 2024
Response from Murad Ahmed - Resident Manager on 27 Jan 2024
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness of our property and the beauty of our grounds.We also acknowledge your feedback regarding the absence of music or entertainment during your stay. We understand that entertainment plays a crucial role in enhancing the overall guest experience, and we apologize for any disappointment this may have caused.Your comments are valuable to us, and we will certainly review our current offerings to ensure that we provide a more vibrant and enjoyable atmosphere for our guests in the future. We appreciate your constructive feedback, as it helps us identify areas for improvement.We look forward to the possibility of welcoming you back and providing you with an even more delightful experience.Best regards,Murad AhmedResident ManagerJA The Resort

8/10 Good

Irfaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Murad Ahmed - Resident Manager on 27 Jan 2024
Dear Irfaan,Thank you for the valuable rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Emma

Stayed 2 nights in Nov 2023
Response from Murad Ahmed - Resident Manager on 27 Jan 2024
Dear Emma,Thank you for the 5* rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful, Mani at the pool bar, Adkil at Vasco de gama and all staff in the sports bar ans restaurants. Plenty of options for pools, lots of sun beds and the resort is very clean. Unfortunate to have the building work going on, would have been better doing this in the summer with kess oeople around.
Stayed 2 nights in Sep 2023
Response from Murad Ahmed - Cluster Executive Assistant Manager on 28 Sept 2023
Dear Simon,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean easy access to swimming pools and beach. Staff very friendly and corteous.
Stayed 16 nights in Sep 2023
Response from Murad Ahmed - Cluster Executive Assistant Manager on 22 Sept 2023
Dear Angelo,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad Ahmed Cluster Executive Assistant ManagerJA The Resort

8/10 Good

Yazan

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It was a nice 2 days as a family we spent at the hotel. One room was not ready at the time of check in which is first time i’m facing this issue. But overall it was good.
Stayed 2 nights in Aug 2023
Response from Murad Ahmed - Cluster Executive Assistant Manager on 30 Aug 2023
Dear Yazan,Many thanks for sharing your valuable review, following your stay at JA Beach Hotel.Please rest assured we have well noted your remarks and already communicated with the respective department for their attention.We trust to have the pleasure to welcoming you back and show you how much more our resort has to offer.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice weekend away with all the relaxing I could muster
Stayed 3 nights in Aug 2023
Response from Murad Ahmed / Cluster Executive Assistant Manager on 16 Aug 2023
Dear Randall, Thank you for your lovely review! It definitely makes us happy to know that you had an enjoyable stay with us. Thank you very much, and looking forward to welcoming you back soon. Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Matthew, Surrey

Stayed 2 nights in Jun 2023
Response from Murad Ahmed / Cluster Executive Assistant Manager on 16 Aug 2023
Dear Matthew, Thank you for sharing your ratings with us. We are delighted to know that you enjoyed your experience with us, and we hope to have the opportunity to welcome you back soon Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you need plus great service also a free bus goes to the 3 big malls
Stayed 4 nights in Jul 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Jul 2023
Dear Kim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Rani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The good thing behind my trip was Hotels.com as the site describe everything and support every member in a very professional way. JA resort is a meaningful resort with all aspects. Thanks JA resort Team and Thanks Hotels.com, Rani
Stayed 1 night in Jul 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Jul 2023
Dear Rani,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Richard, POZZUOL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place out of the way though it was close to small palm but was wrong. If I had checked I would have stayed closer to Dubai and Atlantis. Don’t have your clothes washed there they charge way too much.
Stayed 4 nights in Jun 2023
Response from Hayden Edgtton / Cluster Resort Manager on 3 Jul 2023
Dear Richard, Thank you for taking the time to share your valuable feedback! We are glad to hear that you enjoyed your stay, and we hope to have the opportunity to welcome you back soon.Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Stephanie

Stayed 6 nights in May 2023
Response from Hayden Edgtton / Cluster Resort Manager on 3 Jul 2023
Dear Stephanie,We appreciate you taking a moment to share your ratings. It delights us to know you had an enjoyable stay with us. Thank you very much, and looking forward to welcoming you back soon. Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hayden Edgtton - Cluster Resort Manager on 22 May 2023
Dear Varsha,Thanks for rating us with the highest score and we trust to have the pleasure to welcoming you back soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Eddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Hayden Edgtton - Cluster Resort Manager on 12 May 2023
Dear Eddy,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

8/10 Good

David Isaac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An excellent and well needed break! Could ask to stay at a better resort for a relaxing fun time all in one. Staff in some areas could be more proactive / helpful (eg. Clearing plates quicker at breakfast etc). Sandbar, Sette and Bibe the real standouts from a great 10 days
Stayed 9 nights in Apr 2023
Response from Hayden Edgtton - Cluster Resort Manager on 8 May 2023
Dear David Isaac,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. Please rest assured we have well noted your remarks regarding our associates and already communicated with the respective department for their attention and immediate action.We trust to have the pleasure to welcoming you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff- the facilities and the views
Stayed 5 nights in Mar 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Mar 2023
Dear Hazel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

4/10 Poor

Maya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
False advertising . Requested and paid for a deluxe room sea view room . I was offered a deluxe room with no view or a regular room with a view . Despite payment being taken . Their facilities are not very handicap friendly .
Response from Hayden Edgtton - Cluster Resort Manager on 6 Apr 2023
Dear Maya,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hayden EdgttonCluster Resort ManagerJA The Resort

8/10 Good

Albert

Stayed 1 night in Mar 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Mar 2023
Dear Albert,Thank you for rating us and we trust to have the pleasure to welcoming you back very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Azer, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the access to the beach and cleanliness on the beach. We also liked the breakfast where staff was really great.
Stayed 4 nights in Feb 2023
Response from Hayden Edgtton - Cluster Resort Manager on 7 Mar 2023
Dear Azer,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Geir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Hayden Edgtton - Cluster Resort Manager on 31 Jan 2023
Dear Geir, Thanks for sharing your fabulous rating and we trust to have the pleasure to welcoming you back to JA Beach Hotel very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Hayden Edgtton - Cluster Resort Manager on 31 Jan 2023
Dear Guest, Thanks for sharing your 5* rating and we trust to have the pleasure to welcoming you back to JA Beach Hotel very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Mandeep

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Sunil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly, all inclusive option was the best.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very pleasant! I was happily surprised by the quality of the good. Sometimes resort food can be hit or miss, but this resort had fantastic food! We chose the half-board option because we weren't planning on drinking much and it was a good deal. However, one thing I didn't realize is that some activities like kayaking are included with the full all-inclusive package, so that is something to consider when choosing your package. The rooms were very clean and comfortable. The only thing I would wish for is more available drinking water. The staff was very helpful when asked, but I would have much preferred stations with water bottles or water available to fill reusable bottles.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jessica

Stayed 2 nights in Nov 2022

10/10 Excellent

Alastair

Travelled with partner
Liked: Cleanliness, staff & service
Great property and food outlets, especially the Captains Bar, unfortunately was very busy yesterday with day visitors which made it difficult to book a lunch venue.
Stayed 1 night in Oct 2022
Response from Murad Ahmed - Cluster Executive Assistant Manager on 2 Nov 2022
Dear Alastair,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

4/10 Poor

Angelo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have been in that hotel for 9 years. We been promise discount, but never happen. There was lots of building works going on and at time it was very noisy. Staff very friendly and helpful
Stayed 8 nights in Sep 2022
Response from Ramzy A. Faris Cluster Resort Manager on 12 Sept 2022
Dear Angelo,Thank you kindly for your feedback, which I have shared with our team.I am disheartened to learn of your disappointment regarding our services and your negative feelings as a customer. We put guest experience and satisfaction as our priority, therefore I am saddened to learn that we could not entirely meet your expectations on this occasion.I do hope to have another opportunity of welcoming you back in a more positive light.Sincerely,Ramzy A. FarisCluster Resort ManagerJA The Resort

6/10 Okay

asif iqbal

Liked: Cleanliness, staff & service
Rooms are old designed and not worth the money paid Restaurant food and service was excellent
Stayed 1 night in Sep 2022
Response from Ramzy A. Faris Cluster Resort Manager on 12 Sept 2022
Dear asif iqbal,We greatly appreciate the time and effort taken to share this valuable feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Ramzy A. FarisCluster Resort ManagerJA The Resort

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect resort for families
The resort is perfect and so nice they have 4 swimming pools and they have a party on swimming pool and it was so nice especially for kids
Stayed 2 nights in Aug 2022
Response from Ramzy A. Faris Cluster Resort Manager on 18 Aug 2022
Dear Omar, We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon. Best regards, Ramzy A. Faris Cluster Resort Manager JA The Resort

8/10 Good

Raphael

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Ramzy A. Faris Cluster Resort Manager on 18 Aug 2022
Dear Raphael, Many thanks for taking the time to share your rating! See you soon! Best regards, Ramzy A. Faris Cluster Resort Manager JA The Resort

6/10 Okay

Daryl

Liked: Cleanliness, room comfort
Did not meet expectations
Weekend end getaway. Older hotel and quite secluded. Hotel breakfast buffet was good but the evening buffet was overpriced and not of a good quality with limited choices. Bed was comfortable. Beach was very nice but would not stay again. Views from their beach was basically of a industrial shipping port. Overall not what was expected from the hotels write ups.
Stayed 2 nights in Jun 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break from hustle of the city
Nice hotel and a great location if you want to be away from downtown. Many choices of outside areas, beaches, pools, harbor.
Stayed 2 nights in May 2022

2/10 Terrible

Suzan

Stayed 1 night in May 2022
Response from William Harley - Fleming - Cluster General Manager on 10 May 2022
Dear Suzan, We appreciate you taking the time to share your rating with us. It would have been helpful to learn what exactly determined you to rate us this way, in order to be able to take corrective and preventative measures in the future. We trust to have the pleasure to welcoming you back in a more positive light. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

8/10 Good

Amr

Stayed 2 nights in May 2022
Response from William Harley - Fleming - Cluster General Manager on 10 May 2022
Dear Amr, Thanks for sharing your valuable rating with us. Hope to see you soon! Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Sinead

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were overall very pleased with our stay. Staff are the best asset as they could not do enough to help us anytime we needed anything. We travelled with a baby and there was a travel cot provided however there was no mattress in this cot so the baby was basically sleeping on the floor within a cot which wasn't so comfortable for him. The room is exceptionally small with luggage and a stroller as well as a cot too. Food in the sports bar was 1 star at best... Which was so disappointing. Same for the kids food in captains bar. The buffet however was amazing for breakfast and dinner... Zero complaints and super service from omkar and team. We did not receive our complimentary upgrade as vip Expedia guests and we would have really have appreciated the extra space.
Stayed 2 nights in Apr 2022
Response from William Harley - Fleming Cluster General Manager on 3 May 2022
Dear Sinead, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

VIDA

Stayed 3 nights in Apr 2022

6/10 Okay

Sabahat

Stayed 2 nights in Apr 2022

10/10 Excellent

Imad, Redondo Beach

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and well kept and the staff try very hard to keep the place clean and organized . It is a nice gateway from the city and very relaxing atmosphere.
Stayed 3 nights in Mar 2022
Response from William Harley - Fleming Cluster General Manager on 6 Apr 2022
Dear Imad, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

8/10 Good

Ashna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but the location wise isn't the best as it's too far from Dubai. Excellent staff, but the cutleries smelled like eggs that my husband and I hated. We stayed over for five days, and every day we had the same problem with the cutleries. I wouldn't say the food tasted good, but overall the staff were very polite.
Stayed 5 nights in Mar 2022
Response from William Harley - Fleming Cluster General Manager on 6 Apr 2022
Dear Ashna, Thank you kindly for your feedback, which I have shared with our team. I am disheartened to learn of your disappointment regarding the cutleries smell and your negative feelings as a customer. We put guest experience and satisfaction as our priority, therefore I am saddened to learn that we could not entirely meet your expectations on this occasion. I wish to assure you that I have personally looked into your comments and addressed internally with my team, in order to avoid a similar occurrence in the future and to ensure that we continue to strive in maintaining our standards as we enhance our guest experience. I do hope to have another opportunity of welcoming you back in a more positive light. Sincerely, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from William Harley - Fleming Cluster General Manager on 6 Apr 2022
Dear Andrew, Thanks for rating us with the highest score and we cannot wait to welcoming you back very soon. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from William Harley - Fleming Cluster General Manager on 22 Mar 2022
Dear Guest, Many thanks for rating us with the highest score. We cannot wait to welcoming you back, hopefully very soon. Kind regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2022
Response from William Harley - Fleming Cluster General Manager on 18 Mar 2022
Dear Guest, Thank you for rating us with the highest score and we cannot wait to welcoming you back, hopefully very soon. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Mahdi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing retreat. The staff are very friendly and the place is beautifully maintained. Especially at the Sette and white orchid restaurants.
Stayed 7 nights in Feb 2022
Response from William Harley - Fleming on 7 Mar 2022
Dear Mahdi, We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA Beach Hotel, hopefully very soon. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is very family oriented and quiet. It is some distance from Dubai attractions.
Stayed 5 nights in Feb 2022
Response from William Harley - Fleming on 7 Mar 2022
Dear Eugene, We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA Beach Hotel, hopefully very soon. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break in Dubai
We went with friends & had a sensational time
Stayed 7 nights in Feb 2022
Response from Mark Irwin - Resort Manager on 23 Feb 2022
Dear Paul, We greatly appreciate the time and effort taken to share this amazing feedback and we all look forward to welcoming you back to JA Beach Hotel, hopefully very soon. Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and Resort
Everything was excellent, couldn't fault the place...excellent facilities and restaurants, beach and pool amazing.
Stayed 4 nights in Jan 2022
Response from Mark Irwin - Resort Manager on 23 Feb 2022
Dear John, We greatly appreciate the time and effort taken to share this excellent feedback and we all look forward to welcoming you back to JA Beach Hotel, hopefully very soon. Best regards, Mark Irwin Resort Manager JA The Resort

2/10 Terrible

Bader

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned, and smells bad, they don’t response direct
Stayed 1 night in Jan 2022
Response from Mark Irwin - Resort Manager on 10 Jan 2022
Dear Bader, Thank you for taking the time to share your feedback with us and the Expedia community. It is disappointing to note that we did not provide you with the level of service that we are well renowned for and I apologise for the manner you may have been let to feel on this occasion. I wish to assure you that I have personally looked into your comments and addressed internally with my team, in order to avoid a similar occurrence in the future and to ensure that we continue to strive in maintaining our standards as we enhance our guest experience. As a hotel, I know that guest service is of paramount importance to us and that this a strong determining factor as to whether a guest would return hence, we have increased the training's in guest service. I do hope you will allow us an opportunity to turn your experience around and welcome you back in a more positive light. Yours sincerely, Mark Irwin Resort Manager JA The Resort Sincerely, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of this world!
The Beach Hotel and The Resort are just sublime. The food is outstanding, the guest experience is out of this world. This is a go to destination. The choice of activities, (many are free), places to eat, selection of drinks will be hard to be beaten anywhere!
Stayed 6 nights in Dec 2021
Response from Mark Irwin - Resort Manager on 10 Jan 2022
Dear Guest, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay at this beautiful resort! The room was compact, cosy, fresh and well equiped. The balcony was lovely. The free Winter Winderland evening was fantastic. Such a great array of drinks and canapes and all for free...very kind and generous! The Italian restaurant was amazing and good value, however, the Tapas restaurant was quite over priced. The breakfast room was very comfortable. Great selection of food and lovely staff. Captain's Bar was great for lunches. I realised on 2nd day that I could receive Emirates Skywards points. The waiter allowed me to add points for both days. Pool are very nice and comfortable. Only downside was the beach, which is part of Jebal Ali. Views not great, but would pay a lot more for hotels on Jumairah beach. Sunbeds plentiful though. A great stay. Would definitely return . Thank you
Stayed 2 nights in Dec 2021
Response from Mark Irwin - Resort Manager on 10 Jan 2022
Dear Catherine, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort