Indoor pool, open 7:00 AM to 7:00 PM, pool loungers

Reviews of Hilton Garden Inn Dubai Al Mina

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 250 out of 562 reviews" "
Rating 8 - Good. 190 out of 562 reviews" "
Rating 6 - Okay. 73 out of 562 reviews" "
Rating 4 - Poor. 20 out of 562 reviews" "
Rating 2 - Terrible. 29 out of 562 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arunkumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the staffs were friendly and helpful. Food was great too.
Stayed 2 nights in Apr 2024
Response from HGI DUBAI AL MINA TEAM on 23 Apr 2024
Dear Arunkumar, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Jessa on 10 Apr 2024
Dear Maria,Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Sincerely,Jessa EspanolaFront Office Supervisor

10/10 Excellent

Royston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very helpful and Plesant, Breakfast has a good selection, and cannot fault this Hotel would stay again if going to Dubai.
Stayed 5 nights in Mar 2024
Response from Jessa on 3 Apr 2024
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Best Regards,Jessa EspanolaFront Office Supervisor

2/10 Terrible

akbar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from HGI DUBAI AL MINA TEAM on 13 Mar 2024
Dear Akbar,Thank you for taking time to share your experience about our hotel on Expedia.We regret to note that our location and our facilities were not up to your expectations. Please accept our sincere apologies for the inconvenience caused due to this.We hope that you would give us another opportunity to welcome you in future.Best RegardsHGI DUBAI AL MINA TEA,

10/10 Excellent

Rolando

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous. Area has a lot of dining places. Nice and clean room.
Stayed 8 nights in Mar 2024
Response from Jessa on 11 Mar 2024
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Best Regards,Jessa EspanolaFront Office Supervisor

10/10 Excellent

joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location and good service staff
Stayed 3 nights in Mar 2024
Response from HGI DUBAI AL MINA TEAM on 6 Mar 2024
Dear Joanne,We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Hilton Garden Inn Dubai Al Mina

10/10 Excellent

Malik Kwame Shabazz

Travelled with group
Liked: Amenities
I liked everything except for the construction noise
Stayed 3 nights in Feb 2024
Response from HGI DUBAI AL MINA TEAM on 28 Feb 2024
Dear Malik Kwame Shabazz, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

10/10 Excellent

Mohammad

Travelled with family
Liked: Amenities
Overall what we expected is more than that
Stayed 3 nights in Feb 2024
Response from Jessa on 21 Feb 2024
Dear Mohammad,We very much take pride in our hospitality principles, and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations, and we are most grateful for the effort you have made to share your observations. Please allow me to reassure you that the hotel will use your comments to improve future services .Your willingness to share your recent experience is genuinely appreciated.Sincerely,

2/10 Terrible

Andrea Katalin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, nice bathroom, good wifi
Stayed 1 night in Feb 2024
Response from HGI DUBAI AL MINA TEAM on 7 Feb 2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 Okay

Pranaya Kumar, TORRANCE

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from HGI DUBAI AL MINA TEAM on 7 Feb 2024
Dear Pranaya Kumar,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to rate us on Hotels.com.We have noticed that your ratings are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

2/10 Terrible

sagar

Stayed 3 nights in Jan 2024
Response from HGI DUBAI AL MINA TEAM on 7 Feb 2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 Okay

Samer

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are too small
Stayed 5 nights in Jan 2024
Response from HGI DUBAI AL MINA TEAM on 7 Feb 2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 Okay

MOHAMED

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from HGI DUBAI AL MINA TEAM on 7 Feb 2024
Dear Mohamed,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to rate us on Hotels.com.We have noticed that your ratings are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

10/10 Excellent

Ahamed Jalaludeen

Liked: Cleanliness, staff & service, property conditions & facilities
The Staffs are very polite and very helpful. .
Stayed 5 nights in Dec 2023
Response from Poonam Gurung on 13 Jan 2024
Dear Ahamed,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older hotel. Staff was great.
Stayed 2 nights in Dec 2023
Response from Poonam Gurung on 13 Jan 2024
Dear Shelley,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

8/10 Good

Hirkirn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think you should have more free shuttle service to & fro from the Dubai mall at different timings. Other than that hotel & staff are very helpful. Enjoyed my stay. Thanks.
Stayed 6 nights in Dec 2023
Response from Poonam Gurung on 13 Jan 2024
Dear Hirkirn,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

4/10 Poor

Amirali

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I Stayed at this Hotel 2nd time but this experience was no where close to our 1st time stay. Hotel WiFi was not connecting to I-phones and it gave trouble through out our stay. Breakfast was average and kitchen staff never greeted any of us. Overall service was not good. I brought my brother and his wife to stay at this hotel but they were also disappointed after what I have told them regarding my first stay with this hotel.
Stayed 4 nights in Dec 2023
Response from HGI ALMINA TEAM on 26 Dec 2023
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

8/10 Good

MARYAM

Liked: Cleanliness, staff & service, property conditions & facilities
I was so happy with they service
Stayed 1 night in Dec 2023
Response from HGI ALMINA TEAM on 26 Dec 2023
Dear Guest,Thank you for your kind review and score on Wotif. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. We hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

10/10 Excellent

SANJEEV GANESH

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Nov 2023
Response from HGI ALMINA TEAM on 30 Nov 2023
Dear SANJEEV GANESH, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 Good

mobsting

Liked: Staff & service, amenities, property conditions & facilities
The pub, the restaurant, the service, and the room
Stayed 6 nights in Nov 2023
Response from HGI ALMINA TEAM on 30 Nov 2023
Dear Guest, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Book 2 rms for 2 night. We end up in 2 different floor. After a complaint, they change us to the same floor next day.That shoud have been done in the first place. Other than that, everything is ok
Stayed 2 nights in Nov 2023
Response from HGI ALMINA TEAM on 30 Nov 2023
Dear Guest, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 Good

NAFISA

Stayed 4 nights in Nov 2023
Response from HGI ALMINA TEAM on 6 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI AL MINA TEAM

8/10 Good

Jayne

Stayed 3 nights in Nov 2023
Response from HGI ALMINA TEAM on 14 Nov 2023
Dear Jayne, Thank you for your kind review and score on booking. com. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. We hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

4/10 Poor

Kashif

Travelled with family
Disliked: Staff & service
Disappointing
I recently stayed at the Hilton Garden Inn in Al Mina, Dubai, and I must say that my experience was quite disappointing. While this hotel is advertised as a 4-star establishment, in my opinion, it falls more into the category of a 3-star hotel at best. It's possible that my experience might be unique, but I can't help but express my dissatisfaction with my stay, and I believe it's essential to share my feedback. The first issue I encountered was the hotel's location. It's not ideal for tourists looking to explore the city as it lacks convenient access to public transportation. There is no nearby train station, making it quite inconvenient to reach popular attractions in Dubai. The hotel claims to offer a shuttle service to places like Beach and Dubai Mall, but this service is far from what I expected. The shuttle only runs once a day, and the schedule is rather inconvenient, which made it impossible for me to utilize this service during my entire stay. Furthermore, I found the level of service and the reception experience at the Hilton Garden Inn Al Mina to be subpar compared to the prices they charge. The staff seemed disinterested and not very helpful when I had questions or concerns. I expected a higher level of professionalism and attentiveness, considering the hotel's supposed 4-star status. Based on my experience, I cannot recommend this hotel to fellow travelers. While it may be suitable for some, I believe there are better options in Dubai that offer more convenien
Stayed 4 nights in Nov 2023
Response from HGI ALMINA TEAM on 7 Nov 2023
Dear Kashif,We thank you for choosing to stay with us at Hilton Garden Inn Al Mina Dubai and for taking the time to provide us with some constructivefeedback following your recent stay with us. We do regret that there were some aspects where we fell short of your expectations and for this, we naturally want to extend our unreserved apologies. We have noted you Review rest assured will make the necessary amendments to urgently improve on the above-mentioned aspects of our hotel experience. We appreciate that you brought these concerns to our attention as it gives us an opportunity to make further enhancements for the benefit of our future guests. We certainly hope we will get an opportunity to serve you better in the future.Kind RegardsHGI AL MINA TEAM

6/10 Okay

Susanah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The housekeeping staff, Farook was amazingly professional. Some of the staff at the desk are not customer friendly. The repetition of eating the same food for breakfast is depressing.
Response from HGI ALMINA TEAM on 23 Oct 2023
Dear Susanah,Thank you for taking the time to share your thoughts about your recent stay with us on Expedia. We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide. Thank you again for staying with us and looking forward to welcoming you back.Best RegardsHGI AL MINA TEAM

6/10 Okay

Joseph

Business traveller
Disliked: Staff & service, property conditions & facilities
Not good
Stayed 2 nights in Oct 2023
Response from HGI ALMINA TEAM on 9 Oct 2023
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

10/10 Excellent

Amanullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am satisfied to stay in this hotel . The front desk of staff her name was Jessa and Arpon I appreciate from everyone so they were so friendly and good service. This hotel I recommend for everybody.
Stayed 5 nights in Sep 2023
Response from HGI ALMINA TEAM on 15 Sept 2023
Dear Amanullah, Thank you very much for taking time to review our hotel. We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion. We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina. Kind Regards HGI AL MINA TEAM

2/10 Terrible

Florin

Stayed 5 nights in Aug 2023
Response from HGI ALMINA TEAM on 22 Sept 2023
Dear Florin,Thank you for taking the time to share your thoughts about your recent stay with us on Expedia.We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide. Thank you again for staying with us and looking forward to welcoming you back.Best RegardsHGI AL MINA TEAM

6/10 Okay

Edith

Need lots of update’s and people that can understand English. Wouldn’t recommend.
Stayed 5 nights in Jun 2023
Response from HGI ALMINA TEAM on 5 Jul 2023
Dear Edith,Thank you for taking the time to share your thoughts about your recent stay with us on Expedia.We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide.Thank you again for staying with us and looking forward to welcoming you back.Best RegardsHGI AL MINA TEAM

10/10 Excellent

AMANULLAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent
Stayed 6 nights in Jun 2023
Response from Nithin Prem on 3 Jul 2023
I thank you for the review that you have shared on Expedia with regards to your recent visit to Hilton Garden Inn Dubai Al Mina.We thank you for recommending us.We certainly look forward to welcoming you back.Best RegardsNithin PremGuest Operations Manager

10/10 Excellent

Anuradha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2023
Response from HGI ALMINA TEAM on 30 Jun 2023
Dear Anuradha,Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI AL MINA TEAM

6/10 Okay

Jess

Travelled with partner
Liked: Staff & service
Stayed 8 nights in Mar 2023
Response from HGI ALMINA TEAM on 17 Apr 2023
Dear Guest,We are so pleased to see your 3*rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Hilton Garden Inn Dubai Al Mina

10/10 Excellent

Adil Rehman

Stayed 3 nights in Mar 2023
Response from Nithin Prem on 14 Mar 2023
Dear Adil Rehman,I thank you for the review that you have shared on Expedia with regards to your recent visit to Hilton Garden Inn Dubai Al Mina.Your kind words are well appreciated, and I am sure, prospective guests who will be reading your comments will definitely be enticed to have the same experience with us. We thank you for recommending us.We certainly look forward to welcoming you back.Best RegardsNithin PremGuest Operations Manager

10/10 Excellent

Ramesh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff working in the breakfast area
Stayed 7 nights in Feb 2023
Response from HGI ALMINA TEAM on 27 Feb 2023
Dear Ramesh,Thank you for taking time to post a positive review about our hotel and I’m glad that you have enjoyed your stay with us. We are delighted to hear that you have found our hotel team to be very helpful and efficient. Your feedback will be an encouragement for them to continue delivering excellent service. Thank you again for staying with us and looking forward to welcoming you back.RegardsHGI AL MINA TEAM

2/10 Terrible

Aweis

Disliked: Staff & service
Customer service not respect guest
Stayed 9 nights in Feb 2023
Response from HGI ALMINA TEAM on 27 Feb 2023
Thank you for taking time to complete our online guest questionnaire.From your ratings we understand we were unable to meet up on your expectations as a Hilton hotel in regard to the level of service and personal attendance. We are sorry to have not lived up to your expectations and use this platform to apologize for the shortcoming in our service deliveries, we would be happy to assist with addressing any concerns you may have. In order to do so, may we please kindly ask you to provide us with any further information you deem would be relevant to your stay.RegardsHGI AL MINA TEAM

4/10 Poor

Ildiko

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
there is a bed bug!There are bed bugs, children's bodies have been pinched.
Stayed 7 nights in Feb 2023
Response from HGI ALMINA TEAM on 20 Feb 2023
Dear Guest,Greetings from Hilton Garden Inn Al Mina.Hope that your trip back was as smooth and safe as you wish.We offer sincerest apologies for the less than satisfactory experience that you had at our property on this occasion. With regards to Bed bugs issues, we haven’t faced at our property till now still, moreover thanks for your feedback and we have taken necessary actions on the same.However, the above is no excuse to compensate for your overall stay that you and your guest experienced at the hotel. We very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your experience. Once again we sincerely regret that we did not deliver a better stay experience to you this time. We look forward to welcoming you back in the nearest future to display our level of services & personal attendance for what we are normally acknowledged and which is our strength as a Hilton Garden Inn. Best RegardsHGI AL MINA TEAM

8/10 Good

Tomasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from HGI ALMINA TEAM on 27 Jan 2023
Dear Guest,Thank you for sharing your experience on Hotels.com about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI ALMINA TEAM

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from HGI ALMINA TEAM on 11 Jan 2023
Dear Tim,Thank you for your time posting this kind review following your recent stay with us. It feels great that you had an enjoyable time at Hilton Garden Inn Al Mina. Your compliments will indeed be an encouragement and a boost of strength to our team. We look forward to welcome you back again soon.Best regards,Hilton Garden Inn DUBAI Al Mina Team

2/10 Terrible

Lijo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
terrible experience. I have requested for early check-in but I got the room by 4.30PM. ( terrible terrible actual check in time is 3PM) Breakfast is not worth for $25. Bathrooms are like 60 years old setup. I took some picture that I can share it if there anyway. overall horrible experience.
Response from Nithin Prem on 5 Jan 2023
Dear Lijo,Thank you for taking time to write a review about your stay. From your ratings I understand we were unable to meet up on your expectations as a Hilton hotel in regard to the level of service and personal attendance. We are sorry to have not lived up to your expectations and I use this platform to apologize for the shortcoming in our service deliveries. As our valued guest, your feedback is really valuable. After all it is only through guest feedback that we are able to improve on the services we provide. We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged, and which is our strength as a Hilton Garden Inn. Kind Regards Nithin PremGuest Operations Manager

10/10 Excellent

Sayad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious with a king bed in the bedroom plus the sofa bed in the living space together with 5 arm chairs. The bathroom was clean just the shower pressure could be better (this is the only negative i can come up with). The staff.. Dhiraj, Shan and Rahmatullah made our stay really pleasant. Thank you Dhiraj for being so accomodating. We did a half board booking and had the new years eve buffet dinner which was quite amazing. And managed to get a glimpse of the Burj Khalifa fireworks from the sidewalk just outside the premises. There was construction just opposite our room window and the front of the hotel but it wasnt a bother as it wasnt noisy. 15mins walking distance to Brands for Less which also hosts quite a few restaurants and other shops on that street. Nesto hypermart is also 5min walk and we managed to get fresh tropical fruits from there.
Stayed 2 nights in Dec 2022
Response from HGI ALMINA TEAM on 5 Jan 2023
Dear Sayad, Greetings from Hilton Garden Inn Al Mina, thank you for taking time to provide us your feedback regarding your most recent stay. We are happy to read that your overall experience was enhanced by our hospitable team members. We look forward to welcoming you again should your future plans brings you to Dubai. Best Regards, HGI Al Mina Team

10/10 Excellent

srinivas

Stayed 1 night in Nov 2022
Response from HGI ALMINA TEAM on 29 Dec 2022
Dear Guest,Thank you for your time posting this kind review following your recent stay with us. It feels great that you had an enjoyable time at Hilton Garden Inn Al Mina. Your compliments will indeed be an encouragement and a boost of strength to our team. We look forward to welcome you back again soon.Best regards,Hilton Garden Inn DUBAI Al Mina Team

6/10 Okay

Narayan

Business traveller
Liked: Cleanliness, staff & service
the reception staff and the housekeeping was very good and responsive. the hotel lacks dining facilities/ bar/ coffee shop and area around to walk about. The vegetarian food is strictly average and with very little to offer in terms of a menu. The breakfast serving for vegetarians was very average.
Stayed 5 nights in Nov 2022
Response from HGI ALMINA TEAM on 21 Nov 2022
Dear Narayan,Thank you for your valuable feedback with regards to your stay with us.Looking forward to welcome you back again.RegardsHGI ALMINA TEAM

6/10 Okay

Narayan

Stayed 4 nights in Nov 2022

2/10 Terrible

lema

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful condition.
They had a construction site infront which is not stated rooms in bad condition, walls have got mould awful hotel do not recommend it.
Stayed 5 nights in Oct 2022
Response from pawan on 23 Oct 2022
Dear Lema, thank you for taking time to write a review about your stay. From your review I understand we were unable to meet up on your expectations as a Hilton hotel in regard to the level of service and personal attendance. We are sorry to have not lived up to your expectations and I use this platform to apologize for the shortcoming in our service deliveries. As our valued guest, your feedback is really valuable. After all it is only through guest feedback that we are able to improve on the services we provide. Best Regards, Hilton Garden Inn Dubai Al Mina Team

8/10 Good

Abid

Stayed 8 nights in Aug 2022
Response from pawan on 14 Aug 2022
Dear Abid, Thank you very much for writing a 8/10 review about your recent stay with us and we look forward to welcome you at our hotel very soon. Regards Pawan Bhusal

10/10 Excellent

ABHIJIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from pawan on 29 Jul 2022
Dear Abhijit, Thank you very much for writing a 10/10 review about your recent stay with us and we look forward to welcome you at our hotel very soon. Regards Pawan Bhusal

10/10 Excellent

gowri

Stayed 3 nights in Jul 2022
Response from pawan on 23 Oct 2022
Dear Gowri, We are glad to learn that you found our hotel comfortable place to stay, and you enjoyed our convenient location. Thank you very much for writing a 5 / 5 review about your recent stay with us and we look forward to welcome you at our hotel very soon. Regards Pawan Bhusal

8/10 Good

Abdulqader

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jul 2022
Response from pawan on 14 Jul 2022
Dear Abdulqader, Thank you very much for writing a 8/10 review about your recent stay with us and we look forward to welcome you at our hotel very soon. Regards Pawan Bhusal

10/10 Excellent

Mohamed

Stayed 4 nights in Jun 2022
Response from pawan on 23 Oct 2022
Dear Mohamed, We are glad to learn that you found our hotel comfortable place to stay and you enjoyed our convenient location. Thank you very much for writing a 5 / 5 review about your recent stay with us and we look forward to welcome you at our hotel very soon. Regards Pawan Bhusal

10/10 Excellent

khaled

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property and the staff are very helpful. I do choose Hilton during my trips to Dubai as I always had good experience
Stayed 2 nights in May 2022
Response from pawan on 26 Jun 2022
Dear Khaled, We are glad to learn that you found our hotel comfortable place to stay and you enjoyed our convenient location. Thank you very much for writing a 5 / 5 review about your recent stay with us and we look forward to welcome you at our hotel very soon. Regards Pawan Bhusal