Ratings based on 221 Verified Reviews

3.9 out of 5
77% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 08-Jun-2018
Comment from Hotel Management
17-Jun-2018 by Samer Rafie, Hotel Management
Dear Guest, Thank you for choosing Hawthorn Suites by Wyndham, JBR and for rating us based on your experience during your stay with us. We would look forward to welcome you back soon. With warm regards, Samer Rafie Hotel Manager
5 out of 5
by a verified traveller

Posted 31-May-2018
I had a lovely stay there the rooms were spacious and the staff were amazing ! Shout out to Bhushan the manger ! I booked a room with a view but didn’t realise it was a city view . I spoke to him about it and he up graded me to a one bed suite . The room was amazing and the terrace was out of this world ! Thanks so much guys next time I’m in Dubai I will defiantly come to and stay with you ! Love Debbie
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 19-Apr-2018
Comfortable hotel in a lovely area 2 mins walk from the beach. Staff very friendly and room good value for money. Pool area basic but gets the sun all day. Complimentary beach towels with a beach brolley if required which is great as 2 beds and brolley on the beach is 195 dirhams per day! Lovely area to stay in and would definitely return.
Comment from Hotel Management
03-May-2018 by Sahna, Hotel Management
Dear Sir, Thank you for posting your valuable feedback and it is a delight to know that you had an enjoyable stay at the Hawthorn Suites by Wyndham. We wish you well and we look forward to your return visit. Kind regards, On behalf of Hotel Manager Sahna Sreedhar
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 15-Apr-2018
all was good including service , location is nice as well
Comment from Hotel Management
03-May-2018 by Sahna, Hotel Management
Dear Sir, Thank you for your note. Your kind words are greatly valued and we hope to see you again soon for an even better experience. Kind regards, On Behalf On Hotel Manager Sahna Sreedharan
5 out of 5
Recommended
for Everyone
by a verified traveller from Glasgow

Great Hotel and Good Location

Posted 13-Mar-2018
Lovely comfortable room with great amenities. . Very close to restaurants,shops and beach The Walk JBR. Staff very helpful. Would definitely stay here again. Starbucks and Macdonalds just next door outside Ground floor parking entrance onto street and supermarket just outside Plaza level entrance. Concierge arranged taxis for us when required and they couldn’t do enough to help. When our air conditioning broke down they notified us as soon as we returned to the hotel and offered us a change of room but as it wasn’t that hot and we were leaving next day, we declined . Also due to our flight being cancelled due to weather , we arrived two days late and they responded to our phone call and e-mail notifications promptly and notified reception of our change in check in. Very impressed
Comment from Hotel Management
14-Mar-2018 by Samer Rafie, Hotel Management
Dear Karen, Thank you for your positive review and for taking the time to share it on Trip Advisor. I am pleased to read that you enjoyed your stay with us and you were very happy with the services provided by our team. It is with joy I read your kind praise about the attentiveness and assistance you experienced throughout your visit. I have shared your appreciation with the entire team and they all are happy to hear that know that they made your stay even more special. Once again we would like to thank you for supporting us and we are looking forward to welcoming you back in the near future. With best regards, Samer Rafie Hotel Manager
5 out of 5
Recommended
for Everyone
by a verified traveller

Close to beach. Lovely staff. Very attentive.

Posted 06-Mar-2018
Great experience. Lovely staff. Very welcoming. Close to lots of food places
Comment from Hotel Management
26-Mar-2018 by Samer Rafie, Hotel Management
Dear Guest, I am delighted to read your review and thank you for sharing your feedback with us. The entire team and myself are pleased to know that you had a wonderful experience and were indeed happy with the locations and as well as our friendly and welcoming associates. I will certainly share your kind feedback with all our associates and we look forward to welcoming you again in the very near future. Warm regards, Samer Rafie Hotel Manager
2 out of 5
by a verified traveller from Abu Dhabi

Overpriced Hotel

Posted 14-Feb-2018
Pros: Location
Cons: Rooms
Location: JBR which is within footsteps of this hotel has a wealth of things to do within walking distance.
Their non-smoking rooms still have a heavy smoke smell. If you're okay with a little smoke residue then it may not be a problem. For the price, the hotel could've been much better. If you have to be on the JBR strip and it's the cheapest room then it's definitely worth it.
Comment from Hotel Management
26-Mar-2018 by Samer Rafie, Hotel Management
Dear Tommy G, We would like to thank you for taking the time to write to us about your stay with Hawthorn Suites. We regret to know that your experience with us was not all what it could have been. Please be rest assured that the points which have been raised is currently being addressed with urgency and with priority, as what you had experienced does not reflect the standards we uphold in the hotel. We are hoping for the opportunity to be able to welcome you back and change your impression of the hotel. Yours sincerely, Samer Rafie Hotel Manager
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jan-2018 on Hotels
4 out of 5
by a verified traveller

happy new year

Posted 09-Jan-2018 on Hotels
it was good 2018
4 out of 5
by Mark

Overall sty, staff was great, but wifi poor.

Posted 07-Jan-2018 on Hotels
My stay was great, the customer services was great. the wifi/internet service was very poor. The rooms was very clean and the restaurant attendee were great staff.