Ratings based on 653 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Taunton

great place to stay for business

Posted 14-Feb-2017
Pros: the room service was good. the area around the hotel vibrant and good to walk about in. Staff were really polite and kind.
Cons: The spa was a little cramped and with no view.
Location: Beach nearby was great. Lots of restaurants to choose from in the hotel Make the effort to go to Abu Dhabi if you can and see the F1 race track
The hotel staff were very helpful as I had to travel about the area and they were great at advising the quickest routes and organising drivers etc.
3out of 5
by A verified traveller from i

Formal hotel

Posted 14-Feb-2017
Clumsy check in procedure with 2 towers and several hand offs. Room was 3 floors above the hotel nightclub which finished at 2.30 the busy road below started at 6.30!
4out of 5
Recommended
for Everyone
by A verified traveller from London

Grosvenor House - December 2016

Posted 29-Dec-2016
Positives - Outstanding service delivery by all staff members regardless of whom you came into contact with and how busy the hotel was. There is a real sense amongst staff that 'delighting the customer' is a core value. We have stayed at many deluxe hotels but never experienced this level of consistency Club Lounge on level 5 is an excellent facility which we used throughout the day. The breakfast was particularly good. Use of the sister hotel Le Royal Meridien was fantastic as the pools at Tower 1 and 2 the sun was often blocked by the buildings surrounding the hotel from early afternoon. Xmas day at this hotel was also impressive based on the activities put in place for families eg bouncy castle, train etc. It felt like Xmas even in 30 degree heat! Kitchen facilities in the suite were very helpful with children Less Positive - There is a lot of building work at the marina hence the view from the room was not great and the balcony was very small The pools at the hotel are beautiful but we did not use these very much due to the fact the sun was often blocked in the afternoon
5out of 5
Recommended
for Everyone
by A verified traveller from manchester

Great hotel

Posted 13-Dec-2016
Hotel is lovely Bed was really comfortable Staff go out of their way for you I'd definitely stay here again as well as recommend it to others
5out of 5
Recommended
for Everyone
by A verified traveller from UK

exceptional hotel and staff were very friendly

Posted 08-Dec-2016
They looked after me well and I would recommend to anyone. Hotel room itself was very nicely laid out, bathroom was very nice, good quality facilities and location was within walking distance from the Jumeira beach.
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago IL

very convenient and comfortable

Posted 30-Nov-2016
Pros: We had a great view and comfortable beds.
Cons: Include breakfast for this price.
Location: Hop-on-off-bus was convenient but took forever to get anywhere and buses waiting time was too long...45 minutes. Not acceptable.
Enjoyed our stay very much and the staff couldn't have been more helpful and friendly. Traffic was awful. Took forever to get anywhere.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Nov-2016 on Hotels
5out of 5
by A verified traveller

Everything exceeded our highest expectations

Posted 23-Nov-2016 on Hotels
The service was outstanding at this hotel.
5out of 5
by A verified traveller

Espetacular!!

Posted 21-Nov-2016 on Hotels
Ótima localização! Hotel espetacular! Em poucos minutos, a pé, esta na praia, em bares, restaurantes, mercados, passear na marina que é linda, com vários restaurantes! Funcionários sempre sorrindo e atenciosos!
4out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel - comfortable with friendly staff

Posted 20-Nov-2016
Good location - near private beach and marina. Gym / Spa - well equipped. Lots of nice bars and restaurants.