Ratings based on 378 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Oct-2017
Incredible experience, fantastic service, amazing setting
Comment from Hotel Management
02-Nov-2017 by Pierre Al Andary, Hotel Management
Dear Guest , Thank you for sharing the feedback of your recent stay with us, we appreciate your comments and we look forward to welcoming you back in the near future. Regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Gorgeous setting and facilities

Posted 16-Oct-2017
Pros: as above
Cons: as above
Location: Everything imaginable was available and, to the extent anything is close in Dubai, accessible.
Staff are very attentive and numerous and unfailingly cheerful, polite and helpful. The design and layout are simply spectacular, very relaxing and pleasant. We thoroughly enjoyed every aspect of the resort, except perhaps the cost of food and drink. These are expensive across all the cafes and restaurants. Perhaps that reflects the level of importation of food into Dubai however.
Comment from Hotel Management
02-Nov-2017 by Pierre Al Andary , Hotel Management
Dear Guest , Thank you for sharing the feedback of your recent stay with us, we appreciate your comments and we look forward to welcoming you back in the near future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Durham

Exceptional Hotel - everything you could ever want

Posted 05-Oct-2017
We have just returned from the most incredible 10 night stay at Dar al Masyaf! Our 2nd visit. We stayed in an Arabian Summerhouse - they are exquisite. The privacy, surroundings and service are second to none. Immaculately kept, tranquil and exclusive. Sharfan, our butler in villa 16, made our stay extra special! He helped us with all reservations and gave us some excellent ideas/suggestions. His service and extra touches were outstanding. The best! Our attendant at the villa, Naresh, was also excellent and kept our room immaculate. Our favourite restaurant was The Hide - incredible steak and atmosphere! We also were able to visit the Burj al Arab during our stay, something which wasn’t included last time we visited. This is a huge improvement. We stayed half board and were able to dine at the restaurants there for a very reasonable supplement. To simply visit this hotel is an experience in itself. A must! If I was disappointed by anything it would be 2 things. 1. Check in - last time we visited we could not fault this. We were escorted to a private area where we sat with cold towels and a welcome drink. This time we’re taken to a larger waiting area where we sat unattended for around 15 minutes. There were no welcome drink, towels etc. It took too long. 2. Restaurant supplements on half board, particularly Pai Tai. 180AED per person - not good value considering menu prices. However, this place is close to perfection and we will be returning (soon)!!!
Comment from Hotel Management
05-Oct-2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback about your recent stay with , we appreciate your comments and we look forward to welcoming you back in the near future. Regards, Pierre
2 out of 5
by A verified traveller from Brooklyn NY

Very depressing

Posted 30-Sep-2017
Room was very dark. Very depressing. Concierge was not very friendly. Room wasn't very clean either.
Comment from Hotel Management
04-Nov-2017 by Pierre Al Andary, Hotel Management
Dear Guest , Thank you for sharing your feedback with us, we regret that your stay was not up to your expectation . we hope that we will get an opportunity to welcome you back in the near future to rebuilt your trust with our product and service. Kind regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Very nice hotel to stay

Posted 04-Sep-2017
Pros: Beautiful landscape and Arabian architecture
We always stayed in Jumeriah hotels and always loved staying in Dar Al Masayf villas .They have a lot of inhosue facilities available such as free water park access on daily basis , Abra ride , souk nearby and lovely beech walk.
Comment from Hotel Management
06-Sep-2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback with us for you recent stay. we look forward to welcoming you back in the near future. Regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Stunning hotel built on waterways!

Posted 17-Aug-2017
The hotel was amazing, from our quick check in, throughout our stay nothing was too much trouble. The staff, food and amenities were superb. No hesitation in recommending this hotel for business clients or friends. First class.
Comment from Hotel Management
19-Aug-2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback with Expedia, we are looking forward to welcome you back in the near future. Regards, Pierre
5 out of 5
by Kirsten

Truly amazing!

Posted 06-Aug-2017 on Hotels
The best hotel complex I've ever stayed in. The Dar Al Masyaf is a small villa feel with all the amenities you could ever want around you. Best bits: happy two hours each evening and sailing to dinner.
Comment from Hotel Management
08-Aug-2017
Dear Guest, Thank you for the fantastic review about Jumeirah Dar Al Masyaf that you have shared with us. I am delighted that you enjoyed your stay and we look forward to welcoming you back again shortly. Kind Regards, Laura Allen
5 out of 5
by MUSTAFA

Great Place overall

Posted 26-Jul-2017 on Hotels
Great place, with very nice facilities. My kids enjoyed the time we spend there. The only two things that I did not like are 1) you will need to wait for a long time waiting for a buggy/club car/boat to take you inside the resort and apparently they do not have enough of them as the people would wait for a long time to get back from inside the resort facilities to their vials. 2) the food prices in the restaurant in the hotel is much higher than the best restaurants around the time square in Manhattan.
Comment from Hotel Management
05-Aug-2017
Dear Mustafa Thank you for sharing your feedback on hotels.com We are glad to learn that you enjoyed the facilities and ambience of our beautiful resort. Your feedback about the delay in buggy and abra services as well as pricing of food and beverages is well received and we will review them. We are very much looking forward to host you all very soon. With best regards Sandrine Gosselin
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Beautiful hotel, very large, easy to get around

Posted 24-Jul-2017
Pros: Close to shopping and waterpark. Great beach.
Cons: (We think our sheets may have been dirty before we arrived).
Location: Local "souk" for shopping was great. Wild Wadi Waterpark was good good.
Lovely room, beautiful beaches. Great waterpark close by.
Comment from Hotel Management
24-Jul-2017 by Laura Allen, Hotel Management
Dear Linda, Thank you very much for taking the time to share your feedback with us on Expedia. Please rest assured that we take your feedback in a constructive manner to further improve ourselves. I apologize if your expectations were not met on this occasion and I hope that we have the opportunity to welcome you back again shortly. I am delighted to learn that you enjoyed your stay and we do look forward to welcoming you back at Dar Al Masyaf Madinat Jumeirah in the not too distant future. Kind Regards, Laura Allen
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional service as always.

Posted 16-Jul-2017
The only place to stay in Dubai. Highly recommended.
Comment from Hotel Management
18-Jul-2017 by Pierre, Hotel Management
Dear Guest , thank you for your feedback, Thank you, Pierre Al Andary