Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location and Excellent Staff

Posted 13-Aug-2015
Pros: Staff
Cons: No
Location: Dubai Mall. Burg Kalifa
This was my second stay and this hotel and the staff, location, cleanliness and restaurants are all excellent.
Comment from EPC
23-Aug-2015 by Georges Farhat, EPC
Dear Valued Guest, Thank you for your continuous support with Crowne Plaza Dubai. We are pleased that you had a great and excellent stay overall. Thank you for your comments about the hotel’s location, staff, cleanliness and restaurants. We look forward to welcoming you back soon. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Couples
by A verified traveller from Kuwait

Great Hotel

Posted 07-Aug-2015
Pros: The convenience of the location.
Cons: The treatment of my friends wife based on nationality. She was treated like a prostitute due to being from Philippines. Embarrassing and humiliating.
Location: Desert Safari, Zinc, Wadi Water park
Hotel check in, staff, food, room quality were all excellent.
Comment from EPC
23-Aug-2015 by Georges Farhat, EPC
Dear Claire, Thank you for sharing a review of your stay at Crowne Plaza Dubai. We are pleased with your comments about your check in experience, staff, food and room. I will be happy to share it with the management team. Please note that all your feedback will not go unnoticed but will be shared with the concerned department. We hope to welcome you back soon. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
3 out of 5
by A verified traveller from C.

Good hotel. Security team act like thugs

Posted 07-Aug-2015
Everything was great with the exception of the night security staff. Who act more like bouncers than security, who we watched throw hotel guests out of elevators and puahed them like thugs. and made it a point to harass my wife and I so much we filed a complaint with management. The rest of the experience was great. The rest of he service was great. Management did their best to try to comfort my wife and I after that experience.
Comment from Hotel Management
24-Aug-2015 by Georges Farhat, Hotel Management
Dear “Thomas”, We would like to thank you for taking the time to write a review of your stay at Crowne Plaza Dubai here on Expedia. We are sorry to hear about your experience and rest assured that this is not the usual service that Crowne Plaza Dubai has always been known for. I understand that you met our Resident Manager during your stay and he managed to solve the issue before you leave the hotel. Your feedback has been passed on to the concerned and the appropriate actions taken. We do appreciate your feedback as it helps us in improving our services for future guests of the hotel like yourself. Thank you for noting that your overall stay experience was great. We hope that we will have the opportunity to welcome you again at the Crowne Plaza Dubai. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
4 out of 5
Recommended
for Everyone
by A verified traveller from s

Dubai In July

Posted 04-Aug-2015
Overall it was very nice!!!! The staff at the hotel was great and very helpful!!!
Comment from EPC
23-Aug-2015 by Georges farhat, EPC
Dear Valued Guest, We are pleased that you had a nice overall stay at Crowne Plaza Dubai. Thank you for your comments about the staff. I will be pleased to share with them your feedback. We look forward to having you back in the near future. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Location

Posted 03-Aug-2015
Pros: Expedia
Perfect location just opposite to Emirate Towers Metro Station. Downstairs have Wagamama Japanese Restaurant and just walk out the hotel at the left side have 24 hours supermarket, KFC, McDonald and Tim Horton's. To the right side there are Starbucks, 24 hours supermarket, Burger Kings and many restaurants. No worry for eating. Post office just at the next building which allows me to mail the postcard and souvenirs overseas. Staffs are friendly. I ring to the front desk for extra shampoo and it arrive within 2 mins. Staff at Concession Dept is very nice. They help me to call up the tour to confirm the pick up time for the desert safari and a day trip to Abu Dhabi. They give a ring to my room to inform me the coach bus arrive. Room is clean and offer sufficient amenities and great air condition. Inside the room each day have 4 bottles of water which I can cut down my budget as in Dubai, water is more expensive than oil. It also comes with coffee and tea. Newspaper deliver to my room daily. Even tho this hotel is not a fancy build but is at the middle between Airport and Jumeirah Beach. Hotel shuttle bus drop me to airport on time.
Comment from Hotel Management
23-Aug-2015 by Georges Farhat, Hotel Management
Dear Mimi, Thank you for choosing Crowne Plaza Dubai and for sharing a feedback of your stay. We are pleased to note your comments about the hotel’s location, room, staff and service. I will be happy to share it with the management team and colleagues. Thank you for your recommendation and we definitely look forward to your next visit. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
4 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 27-Jul-2015
I had a great time staying at Crowne plaza. The hotel staff was friendly and the room was very comfortable. Dubai mall and other places to shop and see were close by. Dubai Marina and JBR was a little far though. The only complain I have is that I accidentally broke an ash tray in the bathroom and the pieces of glass was still scattered around until my last day of stay and I got hurt by one of those pieces lying around. They should pay more attention to cleaning thoroughly.
Comment from Hotel Management
02-Aug-2015 by Georges, Hotel Management
Dear Valued Guest, Thank you for sharing a review of your stay at Crowne Plaza Dubai. Thank you for your comments about the staff and the hotel's location. Please note that your feedback will not go unnoticed but will be shared with the concerned department. In the meantime, we hope to welcome you back in the near future. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
Comment from Hotel Management
02-Aug-2015 by Georges, Hotel Management
Dear Valued Guest, Thank you for sharing a review of your stay at Crowne Plaza Dubai. Thank you for your comments about the staff and the hotel's location. Please note that your feedback will not go unnoticed but will be shared with the concerned department. In the meantime, we hope to welcome you back in the near future. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified traveller from Chandler AZ/ columbus, OH

DUBAI

Posted 26-Jul-2015
Great staff over 800 employees Most gracious people.
Comment from Hotel Management
03-Aug-2015 by Georges, Hotel Management
Dear Chandler, Thank you for sharing a feedback of your stay at Crowne Plaza Dubai. We are pleased that our staff managed to make your stay an enjoyable one. I will be glad to share with them your comments. We hope to welcome you back in the near future. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
4 out of 5
Recommended
for Everyone
by A verified traveller from Ski, Norway

Bra hotell!

Posted 24-Jul-2015
God standard, litt slitent, men meget serviceinnstilt personale veier opp for det!
Comment from Hotel Management
23-Aug-2015 by Georges Farhat, Hotel Management
Dear Ole, Thank you for sharing a review of your stay at Crowne Plaza Dubai. We are pleased that our staff managed to make your stay a great one. Your comments will not go unnoticed but will be shared with the management team. We look forward to welcoming you back soon. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Great Hotel,Fabulous Staff.

Posted 24-Jun-2015
Pros: Everything
Cons: I think I would be being picky to suggest anything.
Location: Business area with lots nearby.
I stayed in this great hotel for a few days in June,The hotel is in a great position near the business areas and is near to the superb Dubai metro. The quality of the staff is world class and no stone is left unturned and nothing is too much trouble. The restaurants are all of a good standard and meals are good and plentiful. Rooms are standard for this type of older hotel but very clean and a few nice touches such as fresh fruit and free water,also a great selection of TV channels. I would recommend this hotel anytime.
3 out of 5
Recommended
for Everyone
by A verified traveller from PARIS

BIEN SITUE

Posted 21-Jun-2015
Pros: la proximité de Burj Khalifa
Cons: la sonorisation et éviter de proposer cet hôtel aux familles à cause des prostituées
Location: bar, restaurant, métro. on est à stations du Burj Khalifa
Hôtel correct et bien situé, par contre dès la tombée de la nuit, c'est le défilé des prostituées. Quand vous ne le savez pas, vous êtes assis au milieu d'elles mais quand vous voyez les hommes le regard qu'il vous jette, là on a envie de changer de place tout de suite. Le bar de la réception est fait pour ça, pour les rendez-vous discrets. En général, le personnel de l'hôtel était assez correct sauf Amr à la réception, pas du tout souriant, pas aimable et pas arrangeant! Les autres personnes, rien à dire, aimable et serviable.