Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from North Devon

Posted 15-Jan-2016
Pros: Everything, see above
Cons: The Hotel has it right as the brand requires it to be and this is Dubai where exactitude and perfection are the norm
Location: Jumeirah, and the gold souk and the Malls all within easy reach
Excellent hotel with good staff and amenities and food. Best thing near the Metro system, making it easy to get around
Comment from Hotel Management
24-Jan-2016 by Georges Farhat, Hotel Management
Dear Bob, Thank you for sharing a review of your stay at Crowne Plaza Dubai. We are pleased that you had an excellent overall stay. Thank you for your comments about the hotel’s location, staff, service, amenities and food. We look forward to welcoming you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2016
Location is great and all accomodations are perfect,
Comment from Hotel Management
14-Jan-2016 by Georges Farhat, Hotel Management
Dear Valued Guest, Thank you for your comments about the location and we are pleased that you had an enjoyable overall stay at Crowne Plaza Dubai. We hope to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
4 out of 5
Recommended
for Everyone
by A verified traveller

Very friendly staff

Posted 05-Jan-2016
Hotel is closely located to the metro. The staff are very friendly but the hotel needs to be renovated to reach the 5 star rating. In addition the breakfast is more suited to an Asian taste than continental.
Comment from Hotel Management
06-Jan-2016 by Georges Farhat, Hotel Management
Dear S.M, Thank you for taking the time to share a review of your stay at Crowne Plaza Dubai. We are pleased that our staff managed to make your stay an enjoyable one. We hope to have the chance to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
3 out of 5
Recommended
for Everyone
by A verified traveller

Business Hotel

Posted 20-Dec-2015
Goed gelegen. Maar verouderd hotel. Prijs ontbijt erg hoog!!
Comment from Hotel Management
21-Dec-2015 by Georges Farhat, Hotel Management
Dear Marijke, Thank you for sharing a review of your stay at Crowne Plaza Dubai. We hope you had a successful business trip. Your feedback will not go unnoticed but will be shared with the team. In the meantime, we hope to have a chance to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel central to everything.

Posted 14-Dec-2015
Hotel was lovely only one complain it was advertised that it had free wifi but we couldn't make calls via what's app or FaceTime when we asked about this At reception we where told we had to pay which was disappointing.
Comment from Hotel Management
17-Dec-2015 by Georges Farhat, Hotel Management
Dear Valued Guest, Thank you for choosing Crowne Plaza Dubai and for sharing a review. Please note that access for calling via Whatsapp or Facetime, along with other Voice over Internet Protocol (VoIP) services are blocked by the UAE internet service provided. The hotel has no control over it. In the meantime, we hope to have another chance to welcome you back for a more complete experience. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, very good location!

Posted 07-Dec-2015
Bring a regular traveller to Dubai, I always stay at this hotel. The location is ideal for shopping, visiting the beach and the metro is located on the hotel's doorstep! So easy access to travelling all around Dubai. The hotel is clean, well maintained and the staff members are very helpful and welcoming. During my last visit my baggage got left behind and the hotel chased it up for me promptly and with sensitivity. Overall would definitely recommend this hotel for sure.
Comment from Hotel Management
08-Dec-2015 by Georges Farhat, Hotel Management
Dear Jag, Thank you your continuous support with Crowne Plaza Dubai and for sharing a feedback of your stay. We are pleased that you were able to take advantage of the hotel's central location. Thank you for your comments about the hotel's cleanliness and staff. We greatly appreciate your recommendation and we hope to welcome you back soon. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified traveller from u

Excellent, very impressed with my room, for Dubai

Posted 06-Dec-2015
Great stay, very good nights sleep, great staff!! I stayed in the Captains Suite, great upgrade and toiletries.
Comment from Hotel Management
08-Dec-2015 by Georges Farhat, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review of your stay at Crowne Plaza Dubai. We are pleased that you had a great time overall.Thank you for your comments about the staff and amenities. We look forward to welcoming you back soon. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
4 out of 5
Recommended
for Everyone
by A verified traveller from DUBAI

Rent och god service, utmärkt frukostbuffé

Posted 03-Dec-2015
Pros: Snyggt och rent, många restauranger att välja på.
Cons: Trevligare ute terrass för ett glas vin.
Location: Låg relativt bra i förhållande till sevärdheter. Gratis bussen fungerade bra för startpunkter för egna utflykter.
För att besöka Dubai bör man vara intresserad av shopping. Inte vara ute efter ett glas vin i solskenet.
Comment from Hotel Management
10-Dec-2015 by Georges Farhat, Hotel Management
Kära LENA, Tack för att du valt Crowne Plaza Dubai och för att delat med dig dina synpunkter av din vistelse. Som ni har nämnt, så har vi ett relativt bra läge där vi erbjuder gratis buss ti stranden, ett flertal köpcentrum och Dubai's Internationella Flygplats. Vi hoppas du har kunnat prova på några av våra 13 prisbelönta restauranger på hotellet. Vi kommer ta hänsyn till dina synpunkter och dela med dem med alla från ledningen och personal Tack än en gång. Med Vänlig Hälsning, Georges Farhat General Manager, Crowne Plaza Dubai
3 out of 5
by A verified traveller from Camad

nice but not your Crown Plaza hotel

Posted 28-Nov-2015
Pros: the hotel was centrally located and provided shuttle service to Dubai Mall, beach and airport
Cons: see above
Location: Dubai Mall, Burj Khalifa, metro
having traveled all over the world, visiting many 5* hotels, this one, especially in one of the most "happening" cities in the world was quite disappointing. for one, the room was fairly outdated. what striked me however the most is that there was laminate flooring in the room; something that i would be surprised to even see in 3* hotel. the thermostat in the room could not be adjusted to different temperature even thought you technically could, the temperature didn't change. we ended up turning the system off altogether at times. The room was not set up to accommodate today's traveler. there were no electrical plagues anywhere around the bed, only at the desk and even then, the plagues were not easy to reach. the bathroom didn't allow for utilizing your own toys that woman typically use such as hair iron, etc. i had to use an electrical plague outside the bathroom, in front of a mirror which was not lit up because the bulb was burned out.
Comment from Hotel Management
08-Dec-2015 by Georges Farhat, Hotel Management
Dear rj, Thank you for sharing a review of your stay at Crowne Plaza Dubai. We are sorry to hear about your dissatisfaction. Please note that your feedback will not go unnoticed but will be shared with the management team and staff. We do appreciate your feedback as it helps us in improving our services for future guests of the hotel like yourself. We hope that we will have the opportunity to restore your confidence in Crowne Plaza Dubai. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
Comment from Hotel Management
08-Dec-2015 by Georges Farhat, Hotel Management
Dear rj, Thank you for sharing a review of your stay at Crowne Plaza Dubai. We are sorry to hear about your dissatisfaction. Please note that your feedback will not go unnoticed but will be shared with the management team and staff. We do appreciate your feedback as it helps us in improving our services for future guests of the hotel like yourself. We hope that we will have the opportunity to restore your confidence in Crowne Plaza Dubai. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai
4 out of 5
Recommended
for Everyone
by A verified traveller

The hotel is in a good location, with easy access

Posted 19-Nov-2015
Pros: Staff, and the hotel offers free shuttle bus to the mall and airport which was very useful and handy
Cons: Certain facilities are a bit dated.
Location: It's close to Dubai mall where you Burj Al Khailifa and beautiful music fountain is.
Staff are nice and helpful. Free internet was very much appreciated.
Comment from Hotel Management
24-Nov-2015 by Georges Farhat, Hotel Management
Dear Valued Guest, Thank you for choosing Crowne Plaza Dubai and for sharing a review of your stay. Thank you for your comments about the staff and amenities, as well as the complimentary internet access. We hope to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai