Ratings based on 396 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from California

Good location, but that's about it!

Posted 27-Mar-2017
Pros: The breakfast was very good. The hotel concierge was helpful.
Cons: Please update your rooms! Especially in Dubai where everything is so new and modern, the rooms here were disappointing.
Location: 5 min walk to metro stop Emirate Towers. Lots of restaurants and small grocery stores nearby.
The rooms are old, tired and sorely in need of updating! A shame really... the location is great a 5 minute walk to the metro station (Emirate Towers stop on the red line--straight shot from the airport) There is a selection of restaurants in the surrounding area which is nice. The lobby is clean and polished and pleasant to "hang-out" in. The breakfast buffet is really terrific with an assortment of different selections--too many to name! There are always taxis available right outside the front door. (Hotel to airport fare about 40AED.) The hotel concierge was great about helping us organize an Abu Dhabi excursion. We also stayed at the Sofitel on this trip. The rooms there are first class amazing! If you are spending any time in your room, I would recommend another hotel as there are so many to choose from in Dubai. Also, if you have a chance to do a desert safari--do it! It was the highlight of our trip!!
4out of 5
for Everyone
by A verified traveller from Glasgow

in an excellent location 150 metres from Metro

Posted 22-Feb-2017
Pros: Friendly staff Food very good in all rester aunts
Cons: No smoking bar !
Location: Near the metro so getting around Dubai was easy
Overbooked when we arrived so they arranged to put us up in Sheraton for 1 night They took us their in hotel car and collected us next morning. As an apology upgraded us to a junior suite. and could not do enough for us after that
5out of 5
for Everyone
by A verified traveller from Jubail, Saudi Arabia

Great Weekend Break!

Posted 20-Feb-2017
Pros: Just about everything! Check-in and check-out were fast and easy. The room was clean and spacious. We loved our stay in the hotel/
Location: The Dubai Metro has a stop a few hundred meters away. Again, very easy to reach and use to explore Dubai.
My family and I just spent a wonderful long weekend in Dubai. The hotel is centrally located, which makes it very easy to explore this ever changing and vibrant city via the Metro. The food was excellent, and the hotel staff was top notch!
1out of 5
by A verified traveller from mishawaka IN


Posted 23-Jan-2017
First day after checking in went to the room and lay down on the bed after an exhausting flight. One of the housekeeping people With his master key walks in and stands and looked at us me and my wife. Next day another guy did the same things. Even the tag for don't inturp was ganging on the door. And my room was non smoking but smiling like cigarettes
3out of 5
by A verified traveller from BH

Good location close to Down down but old.

Posted 14-Jan-2017
The location is good. Hotel is bit old. Staff are friendly.
4out of 5
for Everyone
by A verified traveller

Posted 12-Jan-2017
Friendly staff. Great experience, central location.
4out of 5
for Everyone
by A verified traveller from ON, Canada

Good location and excellent service

Posted 05-Jan-2017
Taking the subway is an experience in itself, and from the hotel to the shopping mall and Burj Khalifa is a short trip by subway or taxi. Good location. There is a shuttle service to the beach as well, I think it is twice daily. Hotel is clean, well maintained and welcoming, while staf is helpful and friendly. The swimming pool and spa are good ametities if you do not want to leave the building. Beds are confortable, and we had a plate with fruits every other day. We enjoyed the stay, I would come back, and recommend to others.
5out of 5
by James

This traveller left a rating score only Posted 27-Dec-2016 on Hotels
4out of 5

Good Location

Posted 27-Dec-2016 on Hotels
Good location, friendly staff but not very luxurious The Breakfast was not what you expect from a Dubai 5 Stars hotel.
Comment from Hotel Management
14-Feb-2017 by General Manager, Hotel Management
Dear Hassan, Thank you for sharing a review of your stay at Crowne Plaza® Dubai. Your comment about the breakfast will be noted and shared with the team. We hope to have the chance to welcoem you back again soon. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
5out of 5
for Everyone
by A verified traveller from Toronto, Canada

Very hospitable staff and nice facilities

Posted 20-Dec-2016
Pros: Location, cleanliness and staff customer service. The breakfast offered a very reasonable variety of foods.
Location: A visit to Burj Khalifa, Dubai Mall and JBR
Centrally located Hotel with clean and comfy rooms.
Comment from Hotel Management
21-Dec-2016 by Georges Farhat, Hotel Management
Dear Zaiem, We are pleased to note that you had an enjoyable overall stay. Thank you for your comments about the hotel's location, cleanliness and service, as well as the breakfast. We hope to have you back again in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai