Ratings based on 355 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from almalki, nawaf

Posted 25-Aug-2016
Will i boocked for a rate of 108 US but when reach hotel they make the rate 140 US. ?! Thats make me upset. Please advise me about the reason
3out of 5
by A verified traveller

Nice hotel good location and facilities.

Posted 21-Aug-2016
Good hotel, but in other hand the building is very old and suitable for families. Thanks
Comment from Hotel Management
24-Aug-2016 by Georges Farhat, Hotel Management
Dear Valued Guest, Thank you for sharing a review of your stay at Crowne Plaza® Dubai. Thank you for your comments about the hotel's location and facilities. We hope to welcome you back in the near future as we continue to upgrade our products and services. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
4out of 5
by A verified traveller from London

Conveniently located hotel, with friendly staff.

Posted 18-Aug-2016
Pros: Location Staff Large rooms
Cons: Hotel entrance was always cramped with cars, taxi's and people Hotel looked a bit tatty in places and needed an overhaul
Location: Very well located. Dubai Mall, Emirates Mall, old Dubai, lots of other facilities and places to eat nearby.
A lovely hotel, well situated along Sheikh Zayed Road in the centre of town. Very friendly welcoming staff, willing to do anything for guests. We were initially given a room with only one bed and a sofa bed for 1 adult and two teenagers (male/female). Eventually we were moved to a room with 2 beds and spare bed, which was lovely. All of the staff that we met, were friendly, helpful and professional.
Comment from Hotel Management
24-Aug-2016 by Georges Farhat, Hotel Management
Dear Marian, Thank you for sharing a review of your stay at Crowne Plaza® Dubai. We are sorry for some inconvenience you had encountered. Thank you for your comments about the staff and service. I will be delighted to share your feedback with the team. In the meantime, we hope to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
4out of 5
by A verified traveller

Great location!

Posted 02-Aug-2016
Pros: The comfort and amenities of the hotel.
Cons: The WIFI connections; unless you are close to the reception or lobby area it was non existent
The hotel was very nice and right in the center of what I wanted to do. The Staff were always friendly and very helpful.
Comment from Hotel Management
03-Aug-2016 by Georges Farhat, Hotel Management
Dear Valued Guest, We are pleased that you had a comfortable stay at Crowne Plaza® Dubai and thank you for taking the time to write a review of your stay. We are sorry to hear about your disappointment with our WiFi connection. Your feedback will be shared with the team as we aim to continuously improve. Thank you for your comments about the hotel's location and staff. We hope to have the chance to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
4out of 5
by A verified traveller

Good hotel

Posted 23-Jul-2016
Reception guy said will take care of my bagages but never sent to my room . Apparently bagels were waiting at the reception for 40 min I had to track it down . And also reception guy had incorrect info about shopping hours . That is not good
4out of 5
by A verified traveller

Is a nice hotel in the center of Dubai

Posted 22-Jul-2016
Pros: alles
Cons: no
Location: quick to the metro and to shopping mail Bus shuddle to the beach
Pleasent hotel and staff are very friently Business hotel too Good pool facility
Comment from Hotel Management
24-Jul-2016 by Georges Farhat, Hotel Management
Dear Valued Guest, We are pleased that you had an enjoyable overall stay at Crowne Plaza® Dubai. Thank you for your comments about the hotel's location, staff, outdoor pool and the shuttle service. We hope to welcome you back soon. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
4out of 5
by A verified traveller from Bahrain

Quite hotel and easy transportations

Posted 19-Jul-2016
I love the easy check in and check out I love the friendly staff I hate the size of the room I hate that there was no water hoose near next to the toilet in the bathroom I hate the strong air I feel over my head while I'm taking shower
Comment from Hotel Management
20-Jul-2016 by Georges Farhat, Hotel Management
Dear Mariam, Thank you for taking the time to share a review of your stay at Crowne Plaza® Dubai. I would be pleased to share your comments with the team. Your feedback will not go unnoticed but will be used as we continuously aim to improve our products and services. We hope to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
5out of 5
by A verified traveller from Singapore

Spacious, comfortable & affordable

Posted 01-Jul-2016
Very happy with our two days here. Spacious room with great view. Excellent service. Great value. Would stay again. Oh, and a fantastic breakfast.
Comment from Hotel Management
12-Jul-2016 by Georges Farhat, Hotel Management
Dear Charlotte & Don, We are delighted to note that you enjoyed your stay at Crowne Plaza® Dubai. Thank you for your comments about the room, service and breakfast. We hope to have the chance to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai
4out of 5
by A verified traveller from Riyadh, SA

Very good location

Posted 08-Jun-2016
It is a 5 star hotel, but the stars today are different. You may be expecting a large reception and friendly people. Yet the hotel is designed like a Las Vegas Hotel, i.e., very small reception! The staff is smiling but seems are not experienced as they told me to stay for 5-10mins to get my room and they will call me; but no one came or called my name. It took me around 30mins to get my room. Also to mention that it is now 5 days after I left the hotel, and my deposit is not refunded to my credit card. The room was clean, the bathroom is okay. The view from the hotel rooms seems not well designed, as you have an angle to the street, you can see it but if you tilt your head 90 degrees! The guys in the gate are not organized at all, they don't help much and were very unprofessional!
4out of 5
by A verified traveller

Posted 05-Jun-2016
Great hotel. But not good for family. At night it's all drunk people walking around. Not good at all for family
Comment from Hotel Management
11-Jul-2016 by Georges Farhat, Hotel Management
Dear Valued Guest, Thank you for sharing a review of your stay at Crowne Plaza® Dubai. We are sorry to hear about your inconvenience. Please note that we have Security Officers 24/7 to make sure of our guests' safety. We hope to have the chance to welcome you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza® Dubai