2 indoor pools, 2 outdoor pools, pool cabanas (surcharge)

Reviews of Burj Al Arab Jumeirah

5 out of 5
Burj Al Arab Jumeirah
Jumeirah Beach Road, Dubai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 715 out of 845 reviews" "
Rating 8 - Good. 72 out of 845 reviews" "
Rating 6 - Okay. 31 out of 845 reviews" "
Rating 4 - Poor. 13 out of 845 reviews" "
Rating 2 - Terrible. 14 out of 845 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

remy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are incredible. It has been the best hotel i have stayed at.
Stayed 1 night in Mar 2024
Response from Alyaa Al Bishr on 25 Mar 2024
Dear Remy,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

6/10 Okay

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach. Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.
Stayed 1 night in Feb 2024
Response from Alyaa Al Bishr on 6 Mar 2024
Dear Christopher,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

MARK, Cantley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal experience beyond our expectations. Thanks to all Burj al Arab Team for making it happen. Keep up the great work
Stayed 3 nights in Mar 2024
Response from Alyaa Al Bishr on 11 Mar 2024
Dear Mark,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Ju Yeon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was very good.
Stayed 1 night in Mar 2024
Response from Alyaa Al Bishr on 5 Mar 2024
Dear Ju Yeon,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj AL Arab

10/10 Excellent

JUN, cerritos

Stayed 2 nights in Feb 2024
Response from Alyaa Al Bishr on 25 Mar 2024
Dear Jun,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab

10/10 Excellent

dhaniany

Stayed 2 nights in Mar 2024
Response from Alyaa Al Bishr on 25 Mar 2024
Dear Dhaniany,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

8/10 Good

Alexander, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location. Being by the water away from the city center is a plus for holiday. Excellent facilities. Outstanding staff/service. Decor is very “Las Vegas” glitzy and may seem less than elegant to some. Apparently they don’t double check work of housekeeping prior to releasing room. We found a nail file behind the door in the second bathroom. Some furnishings are a bit worn (dusting lampshades daily likely leads them to be off kilter). Some room lights didn’t dim properly like the others indicating bulb replacement was needed but had not been noted. So outstanding in many ways but not absolute perfection as a standard. Some delays for services.
Stayed 2 nights in Feb 2024
Response from Alyaa Al Bishr on 27 Feb 2024
Dear Alexander,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Valentina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel worth every star. Staff is incredibly helpful, with every language spoken that could be imagined, diversity in very much appreciated. We had family visiting and process was smooth and straightforward. Floor concierge went above and beyond to assure we had everything needed and felt comfortable, with response time within minutes. Breakfast was delicious. We certainly will come back.
Stayed 2 nights in Jan 2024
Response from Alyaa on 9 Feb 2024
Dear Valentina, Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Alexander

Stayed 2 nights in Feb 2024
Response from Alyaa Al Bishr on 21 Mar 2024
Dear Alexander,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality manager Burj Al Arab

6/10 Okay

Larisa

Travelled with partner
Liked: Cleanliness, amenities
Very comfortable furniture, well designed, variety of restaurants, gold cappuccino. Service at check in was terrible. Varvara was rude and ignorant. We asked for a quiet room away from elevator numerous times, but she was arguing with us trying to assure that there is no noise from elevator. She put us into a room by elevator that we had to change later.
Stayed 2 nights in Jan 2024
Response from Alyaa on 5 Feb 2024
Dear Larisa,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

4/10 Poor

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Sorry to say that this hotel has gone backwards over the last 5 years. The breakfast restaurant was awful, cramped and dirty. Service was average at best. Definitely not the place for families. Only one lift working at peak time for breakfast. English language levels were poor overall. Whole place is crying for a revamp. I hope one day it’ll improve as it’s an iconic venue. Won’t be back for a very long time
Stayed 1 night in Feb 2024
Response from Alyaa on 5 Feb 2024
Dear Adam,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality Burj Al Arab

10/10 Excellent

Jose, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful but the alcohol drinks are so expensive 80 us$ for a glass of champagne 50 to 60 for a Martini
Stayed 2 nights in Jan 2024
Response from Alyaa on 23 Jan 2024
Dear Jose,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Kavita, Basking Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alyaa on 22 Jan 2024
Dear Kavita,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality Manager Burj Al Arab

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Once is enough
Stayed 4 nights in Jan 2024
Response from Alyaa on 15 Jan 2024
Dear Tony,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality Burj Al Arab

10/10 Excellent

VIJAY

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed previously, so you know what you are getting, fantastic service as always, especially from Tariq who looked after us,
Stayed 2 nights in Jan 2024
Response from Alyaa on 15 Jan 2024
Dear Vijay,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality Burj Al Arab

10/10 Excellent

ABOUALKHEIR, Braintree

Travelled with family
BAA lives to its reputation,it has unique and distinct flavor. From arrival to departure the process was smooth and efficient.
Stayed 3 nights in Dec 2023
Response from Alyaa on 8 Jan 2024
Dear Aboulakheir,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading QualityBurj Al Arab

10/10 Excellent

Estanislas, Stafford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Burj Al Arab's panoramic suite! The Rolls Royce pick-up and city tour were luxurious, and our concierge made check-in a breeze. The view from our room surpassed expectations, and the amenities added to the exquisite experience. December offered fantastic outdoor options, including pools, the beach, and Wild Wadi’s Waterpark. The Talise Spa's Royal Rose Journey massage was a highlight. However, a small setback occurred at Al Muntaha restaurant, as it doesn't allow children under 8, impacting our anniversary plans. We opted for La Perle's show instead, a mesmerizing substitute. Despite this hiccup, our stay was exceptional. We rate it 5 stars, grateful for the helpful staff. Planning a return for a milestone celebration – Burj Al Arab stands out among luxury resorts, highly recommended for an extraordinary stay!
Stayed 9 nights in Dec 2023
Response from Alyaa Al Bishr on 4 Jan 2024
Dear Estanislas,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading QualityBurj Al Arab

6/10 Okay

Farahana

It was good stay. I have been in better hotels than this if compared.
Stayed 2 nights in Dec 2023
Response from Alyaa Al Bishr on 4 Jan 2024
Dear Farahana,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading QualityBurj Al Arab

6/10 Okay

so

Liked: Cleanliness
Working staff are good.but front staff are not professional. Maybe i expected 7 star service quality.
Stayed 1 night in Dec 2023
Response from Alyaa Al Bishr on 4 Jan 2024
Dear So,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading QualityBurj Al Arab

10/10 Excellent

Oghenovo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Alyaa on 28 Dec 2023
Dear Oghenovo,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading Quality Burj Al Arab

8/10 Good

Rong

Stayed 3 nights in Dec 2023
Response from Alyaa on 28 Dec 2023
Dear Rong,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading Quality Burj Al Arab

10/10 Excellent

Alex

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Alyaa Al Bishr on 18 Dec 2023
Dear Alex,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading QualityBurj Al Arab

6/10 Okay

Nita

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff is very friendly. The hotel is definitely shlwing its age. Especially in the room. Definiwell overrated. “been there, done that ” kind of hotel. Many other resorts ib dubai are far superior .
Stayed 4 nights in Dec 2023
Response from Alyaa Al Bishr on 13 Dec 2023
Dear Nita,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading QualityBurj Al Arab

10/10 Excellent

Ifraz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alyaa Al Bishr on 11 Dec 2023
Dear Ifraz,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Specialist Leading Quality Burj Al Arab

2/10 Terrible

Robert

Disliked: Amenities
Honestly the worse hotel I’ve ever stayed in and I’ve stayed in so many hotels the start to finish it was a nitemare please don’t be fooled by this hotel it’s joke
Stayed 2 nights in Dec 2023
Response from Alyaa Al Bishr on 7 Dec 2023
Dear Robert,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrSpecialist Leading Quality Burj Al Arab

10/10 Excellent

Herjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you walk through the door the service is 7 Stars and all the staff were amazing to the Butler on 2nd floor to the buggy driver Dharamjit, to Sal Team Nitish and all his team were all amazing to the breakfast team thank you Team
Stayed 2 nights in Nov 2023
Response from Alyaa Al Bishr on 7 Dec 2023
Dear Herjit,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Specialist Leading QualityBurj Al Arab

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay here. The property is fabulous although rooms are looking a little tired and dated now. The room amenities were certainly much better and more luxurious on our previous two visits, in 2017 and 2019. This time there was no luxury, complimentary, beach bag waiting for us in the room, nor was there a box of dates and bottle of wine. There was still a lovely 50mm bottle of eau de toilette in the bathroom but the shower cap, toothbrush and other amenities were all far inferior to the last visits. On a positive side the new beach front Sal restaurant was fabulous with great staff. The pool area staff were also all very friendly and helpful. More negatives: There were definitely too many people from outside around the pool. It used to be for the exclusive use of guests with just a few outsiders allowed in. It is definitely the place to go if you are into instagram. We are not. Most people in the pool were filming themselves on their phones rather than swimming. We were not allowed to use a normal camera as it was deemed too intrusive. Rather ironic in view of the fact that most people were videoing everything on their phones. It is also the place to go if you are into Botox and very skimpy swimwear! We are not. Would we return to this hotel? Probably not unless it has a complete refurb. Rumours around are that it will close soon for a complete refurb. If you want real luxury, stay at the Atlantis, the Royal. We had 3 nights there too..fabulous!
Stayed 2 nights in Nov 2023
Response from Alyaa Al Bishr on 7 Dec 2023
Dear Robert,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. However, I was disappointed to read that your experience was not up to your expectations. Rest assured that I have conveyed your feedback to the respective departments for their continuous improvement and consideration of our guest’s experience. Your feedback is essential in our effort to improve our service standards. Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrSpecialist Leading Quality Burj Al Arab

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with excellent service. Our stay was beyond expectations. Thanks Jumeirah
Stayed 1 night in Nov 2023
Response from Alyaa Al Bishr on 7 Dec 2023
Dear Omar,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Specialist Leading QualityBurj Al Arab

10/10 Excellent

Rishi

Stayed 2 nights in Nov 2023
Response from Alyaa Al Bishr on 21 Nov 2023
Dear Rishi,Warm greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to complete our online guest survey following your stay with us. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. My colleagues and I look forward to welcoming you back in the future. Thank you for choosing Burj Al Arab Jumeirah!Alyaa Al BishrLeading QualityBurj Al Arab

10/10 Excellent

JOSE, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alyaa Al Bishr on 7 Dec 2023
Dear Jose,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading QualityBurj Al Arab

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent my birthday here and the staff was AMAZING. I felt so welcomed and accommodated and truly loved every minute of it — special thanks to Lucas from the front desk for giving such a warm welcome and tour of the hotel room. The staff truly were some of the kindest people that went out of their way to surprise me and make sure I enjoyed my birthday. Truly worth every penny and cannot recommend it enough!
Stayed 1 night in Oct 2023
Response from Alyaa Al Bishr on 16 Nov 2023
Dear Karen,Greetings from Iconic Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrLeading QualityBurj Al Arab

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services, including butlers and communication, are outstanding. The hotel offered complimentary bottle water, chocolate, skin care products, camel riding and many many more. We were there to celebrate our 35-year anniversary, and a little extra made a huge difference.
Stayed 2 nights in Nov 2023
Response from Alyaa Al Bishr on 8 Nov 2023
Dear John,Greetings from Iconic Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrLeading QualityBurj Al Arab

8/10 Good

tony, La Palma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service start from the first step you get in, but when the moment you check out, sorry nobody would bother you:=(
Stayed 1 night in Oct 2023
Response from Alyaa Al Bishr on 26 Oct 2023
Dear Tony,Warm Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. However, I was disappointed to read that the check out service was not up to your expectations. Rest assured that I have conveyed your feedback to the respective departments for their continuous improvement consideration of our guest’s experience. Your feedback is essential in our effort to improve our service standards. Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al Bishr Leading QualityBurj Al Arab

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it😍 definitely recomended
Stayed 1 night in Oct 2023
Response from Alyaa Al Bishr on 23 Oct 2023
Dear Paola,Warm Greetings from Iconic Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our (colleagues/name), exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrLeading QualityBurj Al Arab

10/10 Excellent

mihrez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 1 night in Oct 2023
Response from Alyaa Al Bishr on 23 Oct 2023
Dear Mihrez,Warm Greetings from Iconic Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our (colleagues/name), exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrLeading Quality Burj Al Arab

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely 7 star service!
Stayed 1 night in Sep 2023
Response from Maryam on 4 Oct 2023
Dear Lisa,Thank you for staying at Burj Al Arab and for sharing your review with us. We’re delighted to read that you enjoyed the experience. My team and I look forward to the pleasure of welcoming you back for another memorable experience.Kind regards,Maryam AlFardanLeading Quality Manager

6/10 Okay

Kamal

Liked: Room comfort
Great facility with incompetent managers
The staff at check-in and registration including the manager of that division are absolutely incompetent if not useless. The rest of customer facing staff are outstanding, Omar provided us with world class service. I stayed at the Royal Atlantis the week before checking into Burj-Alarab and I felt like I downgraded.
Stayed 3 nights in Sep 2023
Response from Maryam on 2 Oct 2023
Dear Kamal,Thank you for taking the time to leave your review. Your feedback is essential in our effort to improve our service standards. I apologize for the innocence caused. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Burj Al Arab Jumeirah!All The Best,Maryam Al FardanLeading Quality Manager

10/10 Excellent

yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is unique. The staff are out of this world.
Stayed 3 nights in Sep 2023
Response from Maryam on 4 Oct 2023
Dear yvonne,Thank you for stayin at Burj Al Arab and for sharing your review with us. We’re delighted to read that you enjoyed the experience. My team and I look forward to the pleasure of welcoming you back for another memorable experience.Kind regards,Maryam AlFardanLeading Quality Manager

10/10 Excellent

KATRINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Burj Al Arab has been a bucket list item for nearly 20 years of my life. As I had never stayed in such a luxurious hotel in my life, I was extremely nervous. However, from the moment I arrived, the staff put my mind at ease and made the experience seem as if I were among friends rather than hotel staff: the 14th floor staff are truly positively outgoing people and their attention to detail was spot on. Roger, the head of concierge is a true sweetheart and helped me navigate a situation that arose due to a staff miscommunication and went above and beyond to make certain I got to see Burj Khalifa. While the hotel and accommodations make Burj Al Arab iconic, it’s staff is what makes it legendary! Thanks to all.
Stayed 2 nights in Sep 2023
Response from Maryam on 28 Sept 2023
Dear Katrina,Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the overall experience at Burj Al Arab. Your kind words are highly appreciated, especially your recognition towards Roger. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards,Maryam AlFardanLeading Quality Manager

10/10 Excellent

Jaime Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2023
Response from Maryam on 27 Sept 2023
Dear Jaime Enrique,Thank you for staying at Burj Al Arab and for sharing your review with us. We’re delighted to read that you enjoyed the experience. My team and I look forward to the pleasure of welcoming you back for another memorable experience.Kind regards,Maryam AlFardanLeading Quality Manager

10/10 Excellent

Phong Say

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good! Thanks
Stayed 2 nights in Sep 2023
Response from Maryam on 25 Sept 2023
Dear Phong Say,Thank you for visiting Burj Al Arab and for sharing your review with us. We’re delighted to read that you enjoyed the experience. My team and I look forward to the pleasure of welcoming you back for another memorable experience.Kind regards,Maryam AlFardanLeading Quality Manager

2/10 Terrible

Dare

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad stay
Stayed 8 nights in Sep 2023
Response from Maryam on 20 Sept 2023
Dear Dare,Thank you for taking the time to leave your review. I apologize for the inconvenience. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Burj Al Arab Jumeirah!All The Best,Maryam Al FardanLeading Quality Manager

10/10 Excellent

Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel on planet earth! The staff are extremely welcoming and although expensive the food was amazing. Highly recommended!
Stayed 3 nights in Sep 2023
Response from Maryam on 18 Sept 2023
Dear Ontario,Thank you for visiting Burj Al Arab and for sharing your review with us. We’re delighted to read that you enjoyed the experience. My team and I look forward to the pleasure of welcoming you back for another memorable experience.Kind regards,Maryam AlFardanLeading Quality Manager

4/10 Poor

yee wing stephanie

Stayed 1 night in Sep 2023
Response from Maryam on 20 Sept 2023
Dear Stephanie,Thank you for taking the time to leave your review. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Burj Al Arab Jumeirah!All The Best,Maryam Al FardanLeading Quality Manager

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place I love it
Stayed 2 nights in Sep 2023
Response from Alyaa Al Bishr on 12 Sept 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Exclusive
Stayed 2 nights in Aug 2023
Response from Maryam Al Fardan on 24 Aug 2023
Dear Jose, Warm greetings from Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. We are delighted to read that your overall stay with us was enjoyable.Thank you, once again, for choosing to stay at Burj Al Arab. My colleagues and I look forward to welcoming you back again in the future.With kind regards,Maryam AlFardanLeading Quality

10/10 Excellent

Avesta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it .Great people are working there .Can’t wait to go back next summer.
Stayed 1 night in Aug 2023
Response from Maryam Al Fardan on 16 Aug 2023
Dear Avesta,Thank you for taking the time to leave a review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Burj Al Arab Jumeirah! All The Best,Maryam Al FardanLeading Quality Manager

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely fantastic hotel. Service was second to none, and the accommodation cannot be compared to anything else, absolutely superb!
Stayed 7 nights in Jul 2023
Response from Alyaa Al Bishr on 9 Aug 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities
Simply the best hotel I have ever seen on earth
Stayed 2 nights in Jul 2023
Response from Alyaa Al Bishr on 2 Aug 2023
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay - staff were super attentive and exceeded our expectations. Only issue was didn’t get no welcome dates, tea or wet towel
Stayed 3 nights in Jul 2023
Response from Alyaa Al Bishr on 19 Jul 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab