Ratings based on 2,284 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from uk

The best holiday!

Posted 19-Jul-2016
Had such a great time, my kids want to live in the hotel! We upgraded to Imperial Club which was well worth it. Highly recommend the snorkelling in the aquarium.
5out of 5
by A verified traveller from britain

Very nice hotel

Posted 13-Jul-2016
Spot on. Maybe next time give us decent discount to book again. Thank you
2out of 5
by A verified traveller from london

Perfect location unhelpful staff, hotel too full

Posted 11-Jul-2016
Pros: Location, aquaventure
The first day of our holiday was great, our room was a good size and had decent views. However on the second day my partner fell ill with food poisoning ( not from food from the hotel). The hotel paramedic came to our room and measured his blood pressure and took his temperature. Was told his temperature was borderline and that he could not confirm it was food poisoning without taking samples for analysis. He gave us paracetamol and hydration sachets. Within 15 minutes of the Paramedic leaving his condition worsened , I called back and was greeted with " yes you are calling again". I explained his condition was worsening and that the medication they had given was not helping I was told that someone would come to my room, their tone was as though I was bothering them. Over 40 minutes passed and no one came. I then had to call my mother half way across the world Who advised me to go to concierge and ask for the number for an outside pharmacy to bring immodium to the hotel which costed a fortune. queue to be seated for breakfast was ridiculous. It was also overpacked where you had to try and avoid bumping into people. Foods such as waffle and pancakes dishes were frequently empty. It got to the point where I dreaded going to the restaurant for breakfast and although breakfast was included in my package I could only bear to go two of the four nights that I stayed at the atlantis Room service salad did not match what it said on the menu. After I complained no one called Back.
5out of 5
by A verified traveller from Sydney

Fabulous resort!!

Posted 09-Jul-2016
My family (2 adults & 2 teenagers) have just stayed 3 nights in a Family Terrace Suite & absolutely loved it. The room was perfect & the facilities at the resort were wonderful. The resort is on the Palm so approx 20 mins from downtown Dubai however we used the hop on hop off bus which has a stop at the hotel & found this to be a great way to get around. Will definitely be returning!!
2out of 5
by A verified traveller from london

Very expensive

Posted 07-Jul-2016
Pros: It's a resort and you can spend the whole day there
Cons: Customer Service, the items price should be lower, missing items in the room.
Location: In my opinion there isn't much you can do nearby. Minimum 30 min driving to get to another nice place.
We arrived to the hotel at 5am and we were tired from the flight. It took us 20 min to get the keys. Not direction was given about how to get to the room, we asked the security from the lift and told us wrong floor. After being up and down we finally found the room. In the morning I couldn't dry my hair property as there isn't plug next to the mirror. I don't think the water from the swimming pool is clean properly we all 3 got eye infection.There are definitely better hotels in Dubai with a reasonable price.
5out of 5
by A verified traveller

Posted 06-Jul-2016
Truly luxurious hotel with extremely friendly, professional staff.
4out of 5
by A verified traveller

The リゾートホテルといった感じ。

Posted 03-Jul-2016
Pros: 一般的に有名なホテルに安価で宿泊できる点
Cons: ホテルのエントランスがモノレールに乗っていくとわかりにくい点
Location: ホテルとは関係ないですが、隣接したプールの路面が熱すぎて、裸足では歩けないのがかなり大変でした。
ロケーションは申し分無し。日常感が少ないので非常に楽しめました。 宿泊施設内にスターバックスがあるので、美味しいコーヒーが飲めます。
5out of 5
by A verified traveller

Erstklassiges Hotel in erstklassischer Lage

Posted 01-Jul-2016
Sehr schönes Hotel mit vielen Attraktionen. Kostenloser Zugang zum Aquaventure Waterpark und zum Aquarium. Tolle Pools, super Restaurants und nettes Personal.
5out of 5
by A verified traveller from London

Luxury at a nice price

Posted 23-Jun-2016
Everything about the staff and hotel environment were perfect. Outside there is still a lot of building work which slightly Mars the views but doesn't distract really. It is of course further away from the town than many other hotels bit there are plenty of taxis outside.
5out of 5
by A verified traveller from miami

One of the best experience I have ever had !!

Posted 23-Jun-2016
One of the best hotels experience I ever had ! The service was amazing , the staff was the best ! Just wow with everything ! Beaches, restaurants, water park, privets drivers