Ratings based on 2,775 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Amazing

Posted 15-Nov-2017
Me, my wife & our two children Stayed 4 nights at the Atlantis & the experience was amazing. We stayed at the imperial club lounge room & the service here was fantastic thank you Atlantis for an amazing stay
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 14-Nov-2017
I can't wait to go back to Atlantis Everything was perfect
3 out of 5
Recommended
for Everyone
by A verified traveller from Dubai

Love the Palm

Posted 14-Nov-2017
Had a bad experience at the Bar N’dugle but over all a great stay
5 out of 5
Recommended
for Everyone
by A verified traveller from Detroit, MI

Posted 14-Nov-2017
Everything was beautiful. All the staff were precession and pleasant.
1 out of 5
by A verified traveller from ENGLAND U.K

Uk residents don’t stay there very bad service

Posted 10-Nov-2017
Worst service had a long flight with a 6year old child got to hotel at 9am in morning could not check in till 3pm the lady at reception said she will get me a room around 1 pm she will come and let me know but nothing the staff members were very rude the room service was brilliant clean room the public were very rude in the hotel no manners what so ever so please if u want to ruin ur holiday don’t stop stay there.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Amazing hotel

Posted 09-Nov-2017
This hotel is absolutely brilliant. It’s a 5 Star but without being snobby. It’s cosy, friendly and makes you feel very welcome and is family orientated. It has a fun, exiting feel to it. Rooms cleaned every day and an evening turn down service if you wish. It’s worth paying extra to get a city view from your balcony. Great pool and beach, and water park on site. Loads of activities available and loads of restaurants to eat from. What more could you want?
4 out of 5
Recommended
for Everyone
by A verified traveller from los angeles, ca

Surprised my husband for his birthday trip

Posted 09-Nov-2017
My check in process was absolutely horrible. The hotel tried to charge the first night on my card while I was flying to Dubai. My card declined, maybe because they knew I hadn’t arrived there yet(my card worked as soon as I got to Dubai, so I do believe this was a hoax) the hotel confirmed I would be checking in late and said it was fine. Since the card declined they cancelled my reservation and gave my room away. Upon arrival they told me they were fully booked and did not have a room for me and that it was a good idea to find somewhere else to stay. RUDE!!!! They said it was the most smug way ever his name was Ahmed. I started to call around to see what hotels I could find, the manager then came to me and said they could get me in a room for the night but t will be a different price then I originally booked for. They charged me a thousand dollars for the night!! I decided to pay it for the night because we’d just come off a 20 hour travel day and it was after midnight at this point! Once I got to my room I called Expedia to see what they could do to get my reservation back. They called the front desk and told me my reservation was fine! That it was still enabled and ready to go! I went downstairs and they were doing it to another group! Imagine if they do this to multiple people a day how much extra they make. Anyways I got it settled. I would stay here again because of the fact everything is there. Not going to lie it is expensive for most. 80$ for breakfast standard.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fab hotel

Posted 06-Nov-2017
Pure luxury from the start to end of holiday. Our kids loved the Water Park 🌞🌞
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Nov-2017
Fab place for a family holiday. We had a great time.
5 out of 5
Recommended
for Everyone
by A verified traveller from west sussex, england

Iconic hotel

Posted 05-Nov-2017
Pros: It has everything you need.
Location: Lots of different adventure parks, and a large shopping mall. Desert trips, and boat plane trips.
This was my third visit to Atlantis hotel in Dubai, my family and I were upgraded to a beautiful room with double aspect balcony. Once again booked into Imperial rooms, you save so much money as it includes breakfast, afternoon tea, and copious amounts of drinks and snacks throughout the day. This year we opted for half board, which saves almost 50 per cent on meals.