Ratings based on 2,249 Verified Reviews

4.5 out of 5
83% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 27-May-2018
have 6 star hotel facility,but not even 4star hotel' service. special as a first time visitor,there is not much information or help you can get from the hotel staff. maybe there are thousands people check in and out every day,they are not interested anymore.
5 out of 5
by A verified traveller from Australia

Posted 24-May-2018
Hotel is "family friendly", however it is not adult friendly. There is no where to go to get away from the children. Even the Imperial Club is open to children of all ages. Many are well behaved, but some are just short of being terrorists. They are allowed to run around unhindered and undisciplined. If you love children or have them yourself the Atlantis is great. If you are looking for peace and quiet, go somewhere else.
4 out of 5
Recommended
for Everyone
by A verified traveller from Delhi

Big Famous busy hotel with Amusement Park

Posted 17-May-2018
Pros: Location
Cons: The Lobby management.
Location: Water park, water activities
We have got upgrade to a suite room and the hotel made our stay memorable. Although we have paid almost Thrice the price of a general 5 star hotel in Dubai, only because it gives us free entry to water park for my family but I am still thankful to hotel. The lobby comparatively small for a 1500+ room hotel and is always very crowded and feel like a shopping mall not Hotel, same with Swimming pool. Other facilities are great.
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

Nice hotel

Posted 13-May-2018
Long wait for checking, air conditioning broke down in room, had to move room in middle of night, staff not helpful with the move. Room move to not the same standard that we had.
4 out of 5
by A verified traveller

Posted 05-May-2018
The Friday Brunch was incredible! My husband wrapped something up in a tissue near the nightstand & the housekeeper threw it out. They had a security “investigation” for 3 days with no results. The manager on site eventually gave us a credit for the amount that was missing after having to complain. But overall we liked the hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Lovely hotel

Posted 01-May-2018
Excellent hotel. Great facilities. I went scuba diving in the ambassador tank and will highly recommend it. One of the best experience of my life. Water park is great. Stayed here 3 times already. Love it
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 30-Apr-2018
Great holiday for 7 days, everything you would want in a hotel and more
3 out of 5
by A verified traveller

Noce hotel but man made beach

Posted 29-Apr-2018
Too may extarnal vistors, lobby feels like adn straain station.... beach is man made with no flow of sea water... pools are lovely lots of restauarants to chose
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 23-Apr-2018
Very child friendly hotel , all the staff are extremely helpful and polite . We were always looked after really well for breakfast at the Kaleidoscope restaurant by Sanjaya who is originally from Sri Lanka. Great experience for children and adult alike .
5 out of 5
Recommended
for Everyone
by A verified traveller

Great staff well looked after

Posted 22-Apr-2018
Staff so helpful we felt very well looked after , definitely going to go back