Ratings based on 295 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Great staff

Posted 25-Jun-2017
Pros: everything
Cons: slow drain in tub
Location: on the water walk
We always stay here because of location, but we also like the hotel and staff. I left a retainer in the room, and they called as soon as they found it, and will be mailing it out. I had not realized that I had forgotten it. I truly appreciate the kindness of the staff. They are very friendly and helpful. Will always stay here when in Wichita
Comment from Hotel Management
26-Jun-2017 by Nic - AGM, Hotel Management
Thank you for sharing your experience at the Fairfield Inn & Suites Wichita Downtown. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Fairfield Inn & Suites Wichita Downtown and we hope you choose to stay with us again whenever your travel needs bring you back to Wichita.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jun-2017
Nice staff, made sure all of our needs were met. Loved the free transportation to take you to get local stuff done
Comment from Hotel Management
26-Jun-2017 by Nic - AGM, Hotel Management
Thank you for sharing your experience at the Fairfield Inn & Suites Wichita Downtown! We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Michael, MN

Good location and clean Hotel

Posted 01-Jun-2017
Good hotel, I would stay there again. Only negatives are the long walk from parking lot to Hotel and there's no refrigerator in the room.
Comment from Hotel Management
01-Jun-2017 by Nic - AGM, Hotel Management
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
by Trista

Posted 24-Apr-2017 on Hotels
Comment from Hotel Management
30-Apr-2017
Thank you for taking the time to complete a review, we value all of our guests feedback. Take Care and come see us again soon!
5 out of 5
by A verified traveller

Posted 09-Apr-2017 on Hotels
Comment from Hotel Management
17-Apr-2017
Thank you for taking the time to complete a review, we value all of our guests feedback. Take Care
5 out of 5
Recommended
for Everyone
by A verified traveller

Customer Service is excellent!!

Posted 06-Apr-2017
I really enjoyed my stay, the staff was so helpful and accommodating.
Comment from Hotel Management
10-Apr-2017 by GM, Hotel Management
Thanks so much for taking the time out of your busy schedule to complete a review. We value all of our guests feed back and it pleases me to know that the staff here took great care of your needs during your stay. The team here works really hard to make sure you have a stress free stay. I will share your feedback with the team so they too know they had made a difference. Thanks Again and Take Care
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2017
Decent, clean, quiet. Staff was very friendly. Parking is a little inconvenient but I've had worse.
Comment from Hotel Management
25-Mar-2017 by CJ, Hotel Management
We thank you for taking the time out of your busy daily schedule to complete a review. We value all of our guest feedback and really appreciate it. It pleases me to know that the team's service to you had met and/or exceeded our guest's expectation. Thanks again and Take Care
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel ok guests noisy

Posted 07-Mar-2017
Guest above our room to noisy and the front desk response almost was it is ok to be noisy, it is Saturday and people Come and leave
Comment from Hotel Management
12-Mar-2017 by GM, Hotel Management
Thank you for taking the time to complete a review and letting us know of your concerns. We value all of our feedback and will be shared with the team here. Thanks again and Take Care
5 out of 5
by Michael

Posted 07-Mar-2017 on Hotels
Comment from Hotel Management
12-Mar-2017 by General Manager, Hotel Management
Thank you for taking the time to complete a review. We value and appreciate all of our guest's feedback . Thanks again and Take Care
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Mar-2017
Hotel was nice. Rv in room and dresser did not work. Staff was great
Comment from Hotel Management
04-Mar-2017 by GM, Hotel Management
Thank you for staying with us and we value your feedback. We will look into the issues you had with your room right away and thank you for letting us know. I am happy to hear the team here took good care of you during your recent stay and met and/or exceeded your expectations. Thanks again and Take Care