We had a wonderful stay at the Empress. So close to the ferry dock, and a focal point for tours, etc. Had a little trouble with our thermostat, but the staff brought us a space heater and we were warm and cozy. Everyone was so nice. Great experience.
Comment from Hotel Management
20-Sep-2017 by General Manager, Hotel Management
I am very pleased to read that you enjoyed your stay and were able to see some of our beautiful city. I do apologize for the thermostat and glad that the team were able to help out.