Ratings based on 649 Verified Reviews

2.8 out of 5
49% of guests recommend
2.8 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver Island B.C.

Very good hotel in all and I enjoyed my stay.

Posted 24-Sep-2017
Pros: As Above
Cons: The insulation (sound ) is not the best. All the significant noises come through. And the people above me, were not at all considerate.
Location: Shopping, good restaurants, sight seeing, very handy if you wish to take in a Royals hockey game.
This is a very good hotel very convenient to downtown, staff is very good and room comfortable
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Sep-2017
Pros: Convenient location and reasonable rate.
Stayed there for a weekend. Easy to walk to all the things worth doing. Staff were very helpful. Went whale-watching aftera nice brunch
1 out of 5
by A verified traveller

Not clean, many maintenance issues,

Posted 14-Sep-2017
Internet not working, AC on-off was plug in or unplug, control knob missing. Clerk did not care. Room dirty. Plumbing weak.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location. Walking distance to downtown

Posted 11-Sep-2017
Old hotel. Big size room. Could use a bit of an upgrade especially bath area. The bath tub's soap dish was rusty and bath rubber mat wasn't cleaned well. Had mold underneath. Hotel staff especially the night front desk staff was very friendly and helpful.
2 out of 5
by A verified traveller from Vancouver Island, BC

Not technology friendly

Posted 08-Sep-2017
Pros: Free parking
Cons: Too numerous to mention. Decor, paint, electrics,
Location: No restaurant on site but two (one is White Spot) across the street. Not an interesting area but a short drive to the harbour.
If you need to charge technology, don't take room 116. Your phone & tablet will be dead in the morning. You also won't be able to use the land line for outside calls or room to room. It's dead. We notified the night manager, but he didn't seem to care, nor did he fix it. The room and hotel are extremely tired and dated. The only 'plus' was that what was left was clean. If all you want to do is sleep, it's adequate. Free parking is a blessing too.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Sep-2017
Pros: Plenty of parking space. Location. Bed was comfortable. Spacious room.
Cons: The bathroom could be updated and cleaner.
Location: Good location. Easy walk to city centre.
Accessible location. The staff was friendly. Lobby was clean. Not enough towels. A little of noise.
2 out of 5
by A verified traveller

Great location

Posted 04-Sep-2017
Old furniture. Friendly staff. Great location 20 minutes walking from.downtown and.just minutes away from chinatown Many restaurants near by
2 out of 5
by A verified traveller

Cleaning staff missed cleaning my room 5 times.

Posted 24-Aug-2017
Many things are not in working order including lights and coffee machines, computer in the lobby.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good price, courtious staff, room size good.

Posted 23-Aug-2017
Great budget hotel. Just don't stay on side street side because there are weekend music events in the parking lot and they get loud. AC did not work in first room we stayed in enroute to SALT Spring Island but worked fine e in the second room on the trip back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2017
Pros: Closeness to ferries.
Cons: Needs updating.
Location: Near good restaurants.
Very friendly, convenient location. Fair price.