Ratings based on 728 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from usa

upscale

Posted 27-Jul-2017
Pros: clean and roomy
Location: ideal
room was bigger than expected and very clean. The location was ideal to visit the harbor, government buildings and the park with had heron nests.. would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Regina

Nice hotel, close to the harbour

Posted 27-Jul-2017
Excellent experience!! We really enjoyed our stay. Everything within walking distance and public transportation is right across the street. Would absolutely stay here again
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel near the inner harbor.

Posted 25-Jul-2017
Location: The inner harbor, Empress Hotel, Royal British Columbia Museum and IMAX, as well as restaurants, are within walking distance from this hotel.
We enjoyed our stay at this hotel. It is an older hotel but has been kept up and our room was one of the cleanest and comfortable that we have stayed in. The staff was helpful and friendly.
Comment from Hotel Management
26-Jul-2017 by Chris, Hotel Management
Thank you so much for your kind words! We are glad you had a fantastic time in Victoria and hope you return in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2017
A peaceful gem so close to the centre. Great place to relax.
5 out of 5
Recommended
for Everyone
by A verified traveller from C

Perfect location

Posted 20-Jul-2017
Perfect location for walking to the BC museum, the wharf, Government St, multiple restaurants. Once you park and pay the daily rate, you never have to move, unless you go out of town.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Westminster

check in

Posted 19-Jul-2017
Pros: A great rate, clean and quiet room, and friendly staff
Cons: I cant think of anything at the moment
Location: It was very close to downtown on a quiet street
From the moment we checked in, we could tell this was a great place to spend the night in. We asked if we could store our bags and they had a locked area where we could put them. After that we headed out to explore the city. The staff was very helpful and pointed out places we wanted to find. I highly recommend this hotel to anyone traveling to Victoria
4 out of 5
Recommended
for Families
by A verified traveller

Nice little hotel, tucked away from a lot of noise

Posted 17-Jul-2017
Cons: Air Conditioning
A nice place to stay in downtown Victoria on a budget, high season in Victoria is pricy so a room with a kitchenette, big fridge, decent oven and enough dishes to get you through was great. We had a room right on Douglas and it was still pretty quite at night. Air conditioning was a bit loud and didn't produce much cold air, this was my only complaint. Hotel staff are helpful and polite, coffee was pretty good as well. Parking was a bit cramped but the overflow parking when the main lot was full had more room. (included in the stay as well). We stayed in the main building but the other 2 buildings have suites which may be newer. I would stay here again for sure, like I said great value for the money!
5 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton, AB

Fab little find

Posted 16-Jul-2017
Pros: Location & room
Location: Excellent location, very central.
Excellent location & check in with friendly staff. Our room was very spacious & great value for the amenities. Will definitely return! Thanks
5 out of 5
Recommended
for Everyone
by A verified traveller from S. Bremerton Washington

The Helms in Victoria excellent

Posted 16-Jul-2017
We stayed at the Helms for a night and we're wonderfully surprised at what a great room and value it was. We were in the MT Royel building in room 307 . It was like a nice 1bedroom apartment with a fully stocked kitchen a nice living room and a large bathroom and a bedroom with a comfortable king size bed . The hotel shows pride of ownership and pride of the Manager and staff. They should be . Great Job! I will stay there again every time we go to Victoria,and will recommend to all my friends and family and anyone else who might go there. Also excellent location just up the hill from Old Spaghetti Factory. And across from the Becon Hill Park. PS I have stayed an a much more expensive and famous Hotel in Victoria and the room at the Helms was better for half the money.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gabriola

Comfortable, complete and central

Posted 10-Jul-2017
Excellent location in James Bay, and quiet at night. Friendly staff and well supplied kitchenette. Pullout couch not very comfortable.