Ratings based on 1,986 verified reviews

4.6 out of 5
87% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 21 Oct 2019
Excellent location, amazing customer service and very clean property.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 21 Oct 2019
5 out of 5
by a verified traveller from London Ontario

Posted 19 Oct 2019
We love the water and ship watching so the view from our room was great!
5 out of 5
by a verified traveller

Posted 19 Oct 2019
Liked the location and the help all the staff offered
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 19 Oct 2019
5 out of 5
by a verified traveller

Posted 16 Oct 2019
we stayed here the night before our cruise , right across the street , fairmont staff even took out luggage to the ship we did not have to pack it , dinner in room - rolled in a table , sat next to floor to ceiling window looking out over harbor . stay was great
Comment from Hotel Management
17 Oct 2019 by Aurelie Stoeckel, Hotel Management
Thank you for your review, we are glad you had a great pre-cruise stay and hope to welcome you back in the future! Sincerely, Aurelie Stoeckel Guest Experience Manager
4 out of 5
by a verified traveller

Posted 15 Oct 2019
Comment from Hotel Management
16 Oct 2019 by Aurelie Stoeckel, Hotel Management
Thank you for your great rating! Sincerely, Aurelie Stoeckel Guest Experience Manager
5 out of 5
by a verified traveller from Edmonton, AB

Posted 15 Oct 2019
Beautiful shower, excellent service at the front door
Comment from Hotel Management
16 Oct 2019 by Aurelie Stoeckel, Hotel Management
Thank you for your compliments! Sincerely, Aurelie Stoeckel Guest Experience Manager
5 out of 5
by a verified traveller from Calgary

Posted 15 Oct 2019
The room was beautiful, great view of the harbour, and watching the cruise ships coming in. We purchased the upgrade to gold we were not disappointed at all the breakfast was excellent, coffee and snacks throughout the day, cańapes in the evening and then topped off with sweet treats. Could not ask for more, except a longer stay. The staff were friendly and helpful.
Comment from Hotel Management
15 Oct 2019 by Aurelie Stoeckel, Hotel Management
Thank you for your sharing your great review! We are delighted you thoroughly enjoyed your Gold experience and we hope to welcome you back very soon. Sincerely, Aurelie Stoeckel Guest Experience Manager
5 out of 5
by a verified traveller from Gig Harbor, WA

Posted 15 Oct 2019
highest quality in all areas.. service, facilities and amenities
Comment from Hotel Management
15 Oct 2019 by Aurelie Stoeckel, Hotel Management
Thank you for your high praises! Sincerely, Aurelie Stoeckel Guest Experience Manager