Ratings based on 8 verified reviews

3.8 out of 5
100% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Great place to stay!

Posted 11 Apr 2019 on Hotels
Comment from Hotel Management
17 Apr 2019 by Guest Services, Hotel Management
Thank you for your feedback! We strive to provide quality service to our guests.
5 out of 5
by a verified traveller

Posted 30 Mar 2019 on Hotels
Comment from Hotel Management
17 Apr 2019 by Guest Services, Hotel Management
Thank you for your feedback! We strive to provide quality service to our guests.
2 out of 5
by a verified traveller

Posted 24 Feb 2019 on Hotels
Very difficult to find room. Have to park in one garage, go to the room, get key fob and parking pass then drive to another parking lot. Only found one door that the key fob works on, no other doors had fob software installed. Pool closes at 10 pm and if your in the pool area after 10 you have to call security department because key fob will not let you back into building, you would be stuck outside until someone from security lets you back in. Don't forget the $80 cleaning fee that Hotels.com does not make easily known.
Comment from Hotel Management
26 Mar 2019 by Candace W, Hotel Management
Hi Greg! Thank you for your review. We apologize that you were not able to figure out how to use the key fob and access the unit/amenities despite the detailed instructions. Our Guest Services team would have been happy to assist, as they are available to guests 24/7. This is an apartment, not a hotel, there are additional procedures that we have put into place to ensure our guests' can access the apartment to include parking/amenities seamlessly. This type of accommodation does require attention to detail and action on the part of the guest once they've arrived, as there is no front desk staff. Our team is virtual, but can be onsite if needed to assist our guests. The black key fob provided does allow entry into all apartment/community amenities. The August app/virtual key is a different system, and will not open any of the community doors, this is, again, what the key fob is used for as stated in the instructions. Staying in a short term rental/apartment is not for everyone, some prefer the hotel experience. It is imperative that the community rules are followed. Pool hours are clearly posted, you violated the pool hours and subsequently had to call security. The cleaning fee is listed and clearly itemized prior to a guest finalizing their booking, we've validated with Hotels.com that this is the case.
2 out of 5
by a verified traveller

Posted 16 Feb 2019
Comment from Hotel Management
17 Apr 2019 by Guest Services, Hotel Management
Thank you for your feedback. We'd love to know how we could have made your experience better!
3 out of 5
by a verified traveller

Nice location

Posted 1 Feb 2019 on Hotels
Pay very close attention to instructions for the parking garage, parking permit, key fob to enter the building, etc. For me, it was a bit much to navigate when I am on a business trip. I ended up getting my car towed- which put a real damper on my day! So, that ridiculous parking permit needs to stay firmly tucked on your dash
Comment from Hotel Management
24 Feb 2019 by Candace W., Hotel Management
Kathleen thank you so much for your review! We are, again, very sorry that your car was towed, however, the instructions to ensure the parking permit is conspicuously displayed on the dashboard while parked in the resident parking garage are repeated in written and verbal form to all guests prior to checking in. If there is ever a question regarding the process and/or if guests just have general questions, the Guest Services team is available 24/7 via our toll-free number to answer and assist. We do thank you for choosing to stay with us!
3 out of 5
Recommended
for Everyone
by a verified traveller

Comfortable bed!

Posted 6 Jul 2018
Beautiful home, bit confusing to check in. Awesome location ! Rooms weren’t properly cleaned though, the floors weren’t swept or mopped and there were children toys previously left. Also, the pull out bed had a dirty sheet .. whoever is cleaning the apartment isn’t cleaning it thoroughly.
Comment from Hotel Management
16 Jul 2018 by Candace W. - Guest Support, Hotel Management
Hi Alexus! Thank you for the feedback. We do provide our guests with detailed instructions regarding the virtual check-in process prior to arrival. If guests' ever have questions they can call us directly for assistance. We did ensure that both your virtual and manual keys were set up upon your arrival. If you choose to stay with us in the future and have any issues, again please, contact us for assistance. With regard to the cleanliness we were unaware that you had those issues during your stay, we truly apologize that you had that experience. We have recently partnered with a new cleaning company and their high quality cleaning standards align with what our company expects for our guests. We've had excellent customer feedback thus far.
5 out of 5
Recommended
for Everyone
by a verified traveller

Convenient, Excellent Price, Not Crowded, & CLEAN!

Posted 2 Jul 2018
Pros: It was simply beautiful! They have a dog park outside the building and a pet spa inside the building! I didn't bring a pet but I loved it!
Location: The Florida Aquarium is right down the road and Hooters restaurant. We were there for a competition so that's about all we had time to visit.
I was very pleased with my stay! This property was very clean and smelled great! The room was beautifully decorated! It was exactly as advertised! The room looked identical to the photos posted! There was adequate information yet I would have liked just a tad more about the check-in process. I didn't know how to check-in and this did cause a little confusion. But, it was super easy once I found out what I was supposed to do. If I come back to Tampa, this is where I will be staying! The only thing I can say that was a negative, was there was only 1 roll of toilet paper. So, I'd simply recommend leaving at least 1-2 extra rolls for your guests. But, that won't stop me from coming back!
Comment from Hotel Management
3 Jul 2018 by CW Signature Suites, Hotel Management
Thank you so much for your feedback, we appreciate your recommendations and look forward to accommodating your future lodging needs.
5 out of 5
by a verified traveller

Great place

Posted 26 Jun 2018 on Hotels
Comment from Hotel Management
29 Jun 2018 by CW Signature Suites, Hotel Management
Thanks for staying with us. We appreciate your feedback!