Indoor pool

Reviews of Reaksmey Chanreas Hotel

3 out of 5
Reaksmey Chanreas Hotel
The Passage, Old Market Area, Siem Reap

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 131 reviews" "
Rating 8 - Good. 59 out of 131 reviews" "
Rating 6 - Okay. 33 out of 131 reviews" "
Rating 4 - Poor. 12 out of 131 reviews" "
Rating 2 - Terrible. 4 out of 131 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

SUMAN

Travelled with family
Pretty much basics, bathroom was not okay. Charged me US$3 for accidentally breaking a tea cup :(
Stayed 2 nights in Jan 2024

10/10 Excellent

Rob

Stayed 1 night in Dec 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very dated. It lacks modern amenities and looks far more charming in photos than in person. Noise pollution is a HUGE issue here. Music will pretty much blast loudly almost 24/7 with the cleaning crew and pool users causing the remaining portions of noise. There are no elevators, the restaurant and bars no longer operate. Staff is mediocre at best. Telephones unplugged. No microwave and a fridge that hardly works. This place is only good for convenience of its location to pub street but that’s also its major downfall and source of the bass pounding music. The moment you step outside you will be solicited endlessly. Also the “airport shuttle” is actually just a small tuk tuk. Rooms are dark and we had to immediately change rooms due to electrical issues and the power failing at our room. If this place was free, I still would not return.
Stayed 3 nights in Jun 2023

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
I have stayed here many times over the last 10 years and it is always fantastic. It is much better than the price would indicate. Of course it is older than the newer properties but it is quiet, clean, and the staff is so friendly and so helpful. They make you feel like family. The location is great and even though it is close to pub Street, there is very little noise as long as you’re not in the very front rooms. I am from USA and I find this hotel to be every bit as nice as your average Courtyard by Marriott, or Best Western hotel.
Stayed 2 nights in Jan 2023

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mega Noisy
If you value your sleep whilst open holiday avoid this hotel at all costs Avoid any hotel within 1km of pub street if you want to sleep TBH. Reaksmey is basic but nothing to terrible for the price. Could be cleaner, could be better service but it’s what it is, dirt cheap. If you want to party all night and sleep all day maybe it would be tolerable.
Stayed 6 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Economical yet clean, friendly, convenient
I was impressed, upon check-in, that I was offered an alternative room, to move to a room toward the rear of the building, to avoid all-night noise from nearby Pub Street. I love the convenience of the location. Cleanliness was great. Staff were friendly and accommodating. I will book here again when I return to Siem Reap.
Stayed 3 nights in Feb 2022

6/10 Okay

Jill

Liked: Room comfort
The hotel is close enough to walking street but our room was very quiet. I think they had an issue with roaches in the bathroom drain in our room and I had to bug spray. Lovely hotel and pool. Reception staff were ok
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019

8/10 Good

SreyPich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Was so good but it a bit noisy at night
Stayed 2 nights in Sep 2019

6/10 Okay

Eva

Liked: Cleanliness, property conditions & facilities, room comfort
It's fine.
It's right by pub Street, so loud music (and screaming cats) till 4am. When I booked, for some reason I thought the bikes were included, but they apparently are not. The room is fine, the water is hot, I didn't see anything gross like cockroaches. The pool closes at 7pm so I never got to use it. The breakfast was meh. The location is great if you want to see pub Street and old market.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of room/hotel
GOOD PLACE
Stayed 3 nights in May 2019

8/10 Good

John

Liked: Staff & service
USA rating 2 stars
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location pool was clean slept well
Stayed 2 nights in Mar 2019

10/10 Excellent

Taunya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is right in the heart of Siem Reap nightlife, and for the price it’s pretty good. Personally I wouldn’t stay there again - I prefer something newer, bigger pool, quieter, etc. but if you want to stay right in the party street - go for it
Stayed 2 nights in Feb 2019

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Great location. Quiet even near by pub street. Good service.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good and friendly staff.
Stayed 9 nights in May 2018

6/10 Okay

Kari

Liked: Cleanliness, property conditions & facilities, room comfort
2-3 star Hotel in excellent location.
One of the best 2-3 star hotel I've stayed in Siem Reap, everything is clean and nice, very friendly staff but what spoiled everything was when check-out the reception asked to pay for laundry bill. I didn't have any laundry in that hotel. After 10 minutes and apologies they said that maybe the wrong information was also to wrong customer?. Everything should be clear in this kind of small hotel. I don't trust this hotel anymore. A big pity. I cancelled my next stay in this hotel.

10/10 Excellent

Mansi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Location, room and price
We only stayed one night so maybe this is quick to judge but our stay was fabulous! We got a crazy good deal on the website and ended up at the hotel. To be fair we knew wanted to stay near pub street or night market since we have been to siem reap before. The place is very cheap considering the rooms are huge, it has a huge pool, toiletries etc are there. We didnt even stay there other than to sleep but we would for sure.

2/10 Terrible

Ram, Singapore

Disliked: Staff & service, property conditions & facilities
Hotel has great location, but that's it!
I stayed at this same hotel a few years ago and was happy with the experience. Its amazing how much the level of service, efficiency of staff and inadequate maintenance of the property has deteriorated in less than 3 years !!!
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

8/10 Good

Megha, KL

Liked: Staff & service, property conditions & facilities, room comfort
Best location
Staff were good, location is excellent just a min walk to night market and pub street. Just that the room ceiling seemed dirty or kinda old.
Stayed 2 nights in Jan 2018

10/10 Excellent

Kent, Atlanta, GA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Pub Street and Night Market
It's a nice clean hotel and located near the day and night markets.
Stayed 1 night in Nov 2017

6/10 Okay

Matty

Liked: Staff & service
Disliked: Property conditions & facilities
Got what you need
Staff were amazing, hotel was nice but shower pressure and bathroom were a problem. beds were what you would expect from a cheap hotel but location was perfect.
Stayed 3 nights in Oct 2017

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk across the road to Pub Street. Excellent!!!!
4.5 Stars. Very friendly and helpful staff(5/5 Stars). Excellent location. Walk across the road to Pub Street
Stayed 4 nights in Sep 2017

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

8/10 Good

Mike

Liked: Cleanliness, staff & service
Seim Reap holiday
The room was okay, but breakfast was not good at all

6/10 Okay

Loey, New Zealand

Liked: Cleanliness
In the middle of all that a tourist needs
The hotel is very dated, from the room decor to the breakfast. The pool needs more greenery or shading because it is very warm mid afternoon so not relaxing to cool off. Staff helpful and the room clean.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad choice
third floor....no elevator....steep stairs. Over 65

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was located right across from the Alley and Pub Street. Very convenient. The staff was very friendly. The room was beyond expectation. It was huge. 2 rooms in fact. regular bedroom and then a sitting area.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for!
The hotel offers free airport pickup but when you try to book it no one answers the phone. When I got there I asked if I could get free transport back to the airport. While they agreed to do this when the time came they expected me to ride on the back of a motor bike with my luggage. The staff did not seem very happy not the usual welcoming Cambodian smiles.

6/10 Okay

Zurina

Liked: Cleanliness, property conditions & facilities, room comfort
Everyday menu for breafast same...no respond to my email abaut pick up me from airport

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Great location, near pub street
value for money, little old on the room condition, there was a hiccup upon arrival however all was good.

6/10 Okay

Mackenzie , 22, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Would have choosen a hostel over this place.
So I understand that it is not supposed to be the best quality of hotel but even for the price I think you could find much better accommodation. My complaint isn't even over the noise which wasn't too bad but I was in the back and ground floor and could easily ignore the sound with ear plugs. My problem was how dirty the room was, it wasn't clean and they wouldn't change the towels. I even tested it with lipstick and day after day when I left the towels on the ground they kept being folded and put back for me to use. Also the bath room and floor throughout the room was disgusting. Lots of mosquitoes and bugs as well. When I arrived my safe wouldn't work but after me refusing to keep one that I would have to be responsible for a key that could get lost or stolen they finally brought one with a code from another room. So that was nice. Another issue I have is with their "free ride" it's not a free ride! And you have to arrange ahead of time and they have no email to contact with them and staff spoke little English so a phone call would be impossible. The breakfast was disgusting and I had to buy food every morning instead of eating cold eggs and fruits with bugs on it. But for 26$ what can you expect right? No after meeting people that live there permanently told me that there are many other great options for the same price or less and some are hostels with private rooms which I wish I would have booked instead. find somewhere else !

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
This is the second time I have stayed at this hotel. it was as friendly and as good as i remember it. you get a basic but adequate breakfast and the staff can and will help you with anything you need.

8/10 Good

Patrick , Birmingham, Alabama USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Reasonable, Prime Location.
After a bit of a rocky start due to language barriers, I settled into my comfortable second floor hotel (no elavator in this hotel), and I really like it. Clean, comfortable, hot and cold water, excellent wifi throughout, an immaculate pool, a free breakfast, a small restaurant/bar with room service, spa facilities, and a block to Pub Street and Night Market what's not to like? I booked one night initially but will use it the remainder of my seven day stay in Siem Reap.
Relaxing Poolside Oasis

10/10 Excellent

Kim Piew Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beer is cheap at USD0.50 but food portion small
Ensure to bring US dollars, everything quoted in USD. Western countries passports holders need to pay USD30 for visa fee,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient
There is no doubt that this hotel is conveniently situated. There is but a short walk to the Old Town, easy reach to the Old Market. There are plentiful bars, cafes and resturants of all kinds nearby. The hotel has seen better days. Many, though not all, rooms are spacious. Mine was not, maybe due to the twin beds. Breakfast is probably something to avoid, unless you are either to incapacitated or not fussy to go elsewhere.

8/10 Good

V, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not ask for a better location. Right across the street from the main pub/restaurant area. A few blocks walk up, down or across will get you to local markets and night markets.

8/10 Good

Shieldsman101, North Shields

Liked: Cleanliness, property conditions & facilities, room comfort
Decent 3 start hotel in great location
I stayed here for 3 days in November 2015 for £26 a night which includes breakfast for up to two people. Being located on virtually on top of the old market you could not get a better location – great! The room was of large size for this type of 3 star hotel. It had a medium sized LCD TV (access to several English speaking channels), a room safe, a good sized bathroom with good fixtures and a shower over the bath with plenty of hot water. It also had the usual king sized bed and the air con worked well. The styling was good – all in all a quite attractive room including two chairs and a table, fridge, wardrobe. When I arrived I got a flannel and welcome drink. The safe was an issue – they gave you a key and did not know how to operate the digital key pad. They eventually changed the safe to a key pad only – fine. You don’t want a key that can be lost or stolen. The shower head unit was loose so you could not direct the water. Despite many efforts it was not sorted – they offered on my last night to change the room. The staff were generally good but most could only manage very limited English. At night, when I came back in the early hours during my entire stay, nobody was on reception except a man sleeping on a bench. I woke him up. There are security implications here. By the way communications via email were excell

8/10 Good

Peter, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. A very short walk to markets.
Great location in Siem reap. Cafes, old markets and night markets a short stroll from the door. Nice pool. Quiet room despite being close to pub street etc. Friendly helpful staff. Great laundry service and a clean room everyday. Stayed for over 20 days and no complaints. Well done guys, it was a good base after trekking and adventuring all day.

8/10 Good

DAYRO, Bogota, Colombia

Liked: Cleanliness, room comfort
My Hotel Stay in Siam Reap
Good location, no elevator though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to the city night areas.
Great location ..... friendly staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were helpful and I enjoyed being in this area to see a new section of the city

8/10 Good

Arun, Edgware, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at hotel in March 2015
We found hotel to be clean The service from hotel was excellent. Reception services were excellent. The hotel has an excellent swimming pool and a lovely restaurant. The hotel in near The Pub Street, where restaurant and bars are. It was literally a couple of minutes. It does lively and as we had a reoom in the front, the noise was there until early morning. You do get used to it.

6/10 Okay

Mithun, Bali

Liked: Staff & service
Nice hotel close to nightlife
After the touring a nice hotel to stay for all the night fun Small neat and clean place to stay Though some the night music can disturb your sleep

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort