Great experience but staff could be friendlier
Hotel is pretty expensive but the rooms are worth it. Didn't bother with the restaurant due to the high prices for most items. The small bars around the area were perfectly fine. I have acouple complaints:
1. The fridge in the room is flimsy, feels cheap, and is locked with a key that I had to get from the front desk. I wouldn't even call it a fridge more like a dedicated mini bar. Even the cheapest of hotels I've been to provide a simple luxury of a fridge.
2. Only one staff member was pleasant to talk to, and that was Patrick (he was delivering room service) We spent some time in an elevator with him and he was the only person to ever ask how our stay was going. He was polite, funny and super friendly. Every person at the front desk seemed to not care whatsoever. Even the most simple explanation from a simple question seemed like we were taking them away from the most important task at the hotel and that they had better things to do then ensure the guests needs were met. For example, asking them to hold out bags after we checked out. The front desk person said that's no problems. Points us to a corner next to a door and says nothing. I expected someone to meet us, when I asked what we are to do as no one has met us to take our bags. I was communicated with a grunt and no answer. That is how every answer started for every question I asked, before I had to push them for a real answer.
Comment from Hotel Management
07-Sep-2017 by Neah Parshall, Guest Services Ambassador, Hotel Management
Good morning Jonathan. Thank you for taking the time to review Warwick Seattle following your recent stay with us. We appreciate all feedback from our valued guests and I am glad to read that, overall, you had an enjoyable stay. It is unfortunate to read that you did not have an exceptional impression of the desk staff, and I have passed on your comments to the department head for his review. We are continually working towards perfection and will use your feedback to improve. Thank you again, and have a wonderful day.