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Nice hotel, good location, great view from the 19th floor, very clean. The bed was comfortable. Had a few difficulties with the wi-fi but it got fixed. I would recommend this hotel and I would go again if I retirned to San Francisco.
It was nice staying at such a historic hotel. It's a good central location that we were able to use the trolleys to get were we wanted to go. Enjoyed our stay!
No complaints here, a well run hotel close to everything and a good deal found on Expedia. Don't expect ultra modern, but it is still very comfortable and relatively quiet. The receptionist told me that the queen rooms were the smallest, so I upgraded to a king with a view of Union Square.
Ok, the Serrano is an older hotel, and it shows a little wear. But it still is a great place to stay and we enjoyed our stay without regret. Check-in was easy, efficient and courteous and our room was very nice, clean and quiet. We were on an upper floor and the view was great. Its location is great ...
Front staffs are really nice and helpful. Room was small and later on we switched to bigger room with king bed and sofa bed, but room setting was awkward, sofa bed spring was terrible. I don't think it meant to sleep on this. This hotel has only 2 restaurant and no room service. Location is nice ...
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